I've yet to encounter a more disorganized company than Verizon. In anticipation of my move, I called Verizon to activate high speed internet. Everything appeared to be fine, but I received a couple calls subsequently with different agents confused about the status of my order (supposedly the guy in the apartment hadn't canceled, though he had a confirmation number and all). Once that was settled, I received my installation package early and was delighted to be able to get hooked up on the first day of the move. However, to my dismay, I could not get connected. I spent that first night waiting 2 hours for representatives who were again confused as to the status of my order. One agent told me I had a business account while the business rep told me that wasn't the case. It was pretty ridiculous. On my fifth phone call with Verizon I finally was able to get a very nice gentleman named Santosh who tried his darndest to get me up and online…but to no avail. Before all that, however, he informed me that the name on the account was not even close to that which I gave him (I have no other name!) and that my account shows up as being a business account (which I thought was cleared up the first night).

In short what should take place without hitches (the DSL jack had already been set up and everything was ready to go) actually is taking hours on the phone and lost time at work. I know everyone gets down on AT&T, but I'd choose AT&T over Verizon in a heartbeat.

Votes (13)  •  Comments (11)  •  Link to this review

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mike h. Sadly, Verizon is the only choice we have out here in the Indiana wilderness. We have also had some rather spotty service from them. After they switched our service to Frontier, the service became even spottier. I believe Frontier is a subsidiary of Verizon.

8/3/11  •  Votes (1)

T N. arg, i'm sorry you don't have other options though i'm not others are any better... though i didn't have any issues with comcast when i lived in seattle (it was pretty expensive though!)

8/3/11  •  Votes (1)

mike h. Unfortunately (?) we do not have access to cable services. They claim that it is too expensive to run lines out here. My former employer had a satellite service which was fast, but cost US $1400.00 per month on his horse farm. I am captive to the "EVIL" Verizon, who keeps trying to increase my rates while providing marginal service. At least my rural environs are gorgeous.

8/3/11  •  Votes (1)

T N. $1400 a month! that's incredible.

8/3/11  •  Votes (1)

mike h. For a long time Mr Haas had a 'money is no object" attitude. He drove a Hummer H-1 ($130,000.00) back and forth to work for the last 2 years of the life of our now defunct company. The drive from Geist is around 65-70 miles and the damned truck got about 6 MPG. He lost the horse farm (near our house) in his bankruptcy. I only lost my Job. While his bankruptcy was pending, the bank was paying him $15000.00 per week while most of us were not getting squat.

8/3/11  •  Votes (1)

mike h. BTW, I worked there for 17 years before the failure and subsequent bankruptcy.

8/3/11  •  Votes (1)

Mary B. I totally agree! They promise one thing then deliver another....their cell phone service SUCKS! I pay extra for the wireless hotspot, and it NEVER works. Great review!!!

8/10/11  •  Votes (1)

Gerardo S. I switched back to T-Mobile from Verizon recently, offered me more for less than i was paying Verizon

8/19/11  •  Votes (1)

martin m. To me, Verizon is pretty close to being the Anti-Christ's underling. I am almost certain that they use a "LAIR" as opposed to an office building.

At Verizon's evil "LAIR" (<---air quotes) , everything is on fire but nothing actually burns because it is actually located in hell which is located someplace in New Jersey, probably Hoboken.

I had to resort to the Better Business Bureau and years later, my issues with them are still not resolved.

A quick Google search will show that there is not much love out there for this laughable company.

Just once, I would like to show up on their corporate lawn (assuming it too is not on fire because it is hell) with every customer they had pissed off, all with crosses and a bible shouting "THE POWER OF CHRIST COMPELS YOU!"...

9/10/11  •  Votes (1)

Robin H. I have to agree with you. When they sold us North Westerners to Frontier (in the TV,Internet,Phone department) I thought I would improve but they are just as bad.

9/11/11  •  Votes (1)

Lorraine W. Tran, They messed up my online billing terrible just 2 months ago. The reps have no idea of whats going on they all tell you different things, Nobody is on the same page. I did finally get a supervisor to fix the problem, but what a triiiiiiiip

9/14/11  •  Votes (0)

I have several stories about Verizon to add to Site Jabber. I used to have Sprint and they had good service BUT....My girlfriend talked me into switching to Verizon. Six years ago. Well sorry to say after I filled the two year contract my phone would no longer hold a charge. Eighteen months into the contract I called customer service and told them my phone would no longer hold a charge. They told me that I was due for an upgrade. They sent me a phone that I never picked out. They sent the wrong phone. I ordered a small flip phone that was like the LG phone I already had. Unfortunately They sent a Motorola Razor. I sent it back after calling customer service. I advised them that I still had no phone and was due a free upgrade after being a customer for eighteen months. They never sent a new phone. After three years of still staying with them fighting to get my phone to hold a charge. The only way I could use the LG phone was to keep it plugged into the charger while using it. I explained this to the representative and she told me the only way they would send another phone is for me to take out another two year contract. I ask the rep why should I have to do this when you have owed me a phone since before my two years ran out on the first contract? Then I ask her if it would make sense for me to stay a Verizon customer for three years and then when you send a new phone for me to leave? What good would that do? They refused to ever replace the phone. I made them do an adjustment on my bill because of all the months I paid for a phone that would not hold a charge. I switched to AT&T after that. I have been with them since. My second complaint with the wireless service. I ordered a wireless modem from them a few months ago. When I signed up for the service the rep told me that there was no problem in billing the service to me not to my cousins address and name. I explained that he has nothing to do with the wireless service, even though he has a land line with you. I want the bill to come in my name with the address I provide today. She said no problem. Well I waited for over a month my Verizon internet bill to come. Guess what it never did. When my cousins bill came it was bundled with his. This made him very upset because he agreed to let me have the service at his address as long as I paid for it. Also that he would have no charges for it on his bill. When I called Verizon three reps hung up on me when I tried to explain what was going on they could not find any order for internet service at this address. As a matter of fact she was looking at someone else's bill completely, telling me I owed $178.00. I asked her if she lost her mind. I told her I just got the service turned 1 month ago. She began arguing with me. I asked for a Supervisor and she dropped the call. I called back again and the next rep told me the only way to fix the mistake in billing. Was to stop my service and start all over. I asked her why she could not just separate the bill without interruption of my service? I then asked her why I should have to be without service for a week because there rep made a mistake in billing? How was that fair to me? Then she said she was sorry but that is all she could do. I Then requested a supervisor again. She transferred me to an escalations specialist which placed an e-mail for a supervisor to call me back. A few days later a supervisor called me and straightened it all out. I did get a new bill in my name only about 10 after the call. It was corrected and they even gave me a credit for the mistake. I think the resolution was good but trying to get one took me several days of calls and a lot of stress. The reps not being on the same page is big problem. Also there lack of concern for customer problems along with the lack of knowledge for account information. I expressed all of this to the supervisor who did follow up to fix this. I am not a big Verizon fan at all. Thanks to not giving up I did find a few at Verizon that did care. But what a battle. As far as the cell service? I say this can you hear me now? NO I can't. You are better off with 2 Styrofoam cups and a piece of yarn. The reception would be better than Verizon

Votes (3)  •  Comments (1)  •  Link to this review

T N. wow, great review, lorraine. but i'm sorry it sounds like you had it worse off than i did... great closing lines too!!!

8/25/11  •  Votes (0)

Verizon is full of money grubbers. Their customer service loves to pass the buck. Over-priced services that are shotty is all you're going to get. DO NOT go with ANY bundles they offer! If you can find another provider of services, please, give them your hard earned money. Verizon says "sure, you'll save x dollars with the bundle", then not give you the discount. That's when the buck gets passed. After so many months of complaining of not getting discounted, getting credited, then finally told I was NEVER able to even GET that bundle price I agreed to in the first place, after the blame was shifted between the cable and the phone and back again FIVE times, I said "come get your dish before I rip it off my house myself" Verizon informed me they they put it on, but do not take it off. They claimed they would send a box for shipping cable related items back to them. It never showed up, and the items are still in my home waiting for that box after four years, even after calling them six times wanting that box. On the last call, I informed them that if I see a Verizon rep. on the side of the road, I would smash the items at his/her feet to bring back to them.

Votes (3)  •  Comments (1)  •  Link to this review

T N. i've been dealing with verizon for the last couple days. it's been a nightmare. i also wrote a review for them. the last phonecall i made, the rep tried to sell me the "fastest speed" by asking, "do you want to optimize the performance of your computer? you can get an even higher speed." i said i already had it, and true to their pretty disorganized / incompetent form, she looked and said, "oh yeah."

8/3/11  •  Votes (2)

I would rather die from not being able to call 911 than ever have Verizon again. Why? Well....

I ordered FiOS 4 times. They delivered DSL. They put a FiOS box on the side of the place I was at, sold it to some other people there, but never signed me up even thought I was calling them about it. The phone line they gave me disconnected calls all the time, and even though it was a transferred number that got very few wrong calls before, it suddenly had 3 or 4 wrong numbers a day. I could never call their support from that phone because I would get disconnected. Also, emailing, using their web site, and even calling from other phones got no positive results. When I finally canceled, I told them I wanted to pay my final bill online. They said that was fine, but then locked me out of my online account! I had packed away my entire life for 6 months, and had to contact them repeatedly to get my account number so I could make a payment. Their online system refused this after that finally sent me the account number, so I mailed in a payment. Then, two months after deposing my check, they sent me to collections for non-payment!!! Why?? Because they sent me the wrong account number! The amount they wanted stayed the same, even before I canceled I had the estimated amount, and it was right, but the account number was wrong. What does all this tell me? They cross-linked my phone with some other phone, which is why I suddenly got the crappiest service in the world, and after a year of complaints, they never fixed it.

That is why I never want anything to do with Verizon again.

I want to give them ZERO stars. Heck, negative 5 stars.

My comments are strictly related to its wireless service:
The network coverage is outstanding. My problem with the company is that its customer service is what I call a 50/50. Half the time, the person will be outstanding and the other half the person knows less about the problem than I do. It is clear that Verizon's training is inadequate. For example, it took me 4 times before I found a techie who knew that HTC's Thunderbolt needs an update in order for the navigation system to work properly--I wasted a ton of time without benefit. After I did a survey noting how bad the service, the representative who called was obviously unconcerned about my comments. To be fair to the Company, a manager on duty during the strike was most helpful.

ok my store is i was first with tmobile then i went to verzon ok well a few mounths ago i hade to get my first phone fixed so i took it to the sore in quakertown pa i told them that look i don't know whats going on with this cell phone but it keeps on acting retartid and i can't get it to work can you halp me out then thay took the phone put a order in and i got the same phone in the mail about 3 or 4 days later and now with the new phone as time gos by the phone works ok i gess then i have to take this phone to the same store same people i tell the people the you sent me the same phone i hade before and now this one is giveing me a black screen i can't use it atall please halp me out ok the the guy trys to halp me out then he seys i tell me that i want a difrint phone because the palm pixi sucks he tipes a lil then he seys the he can give me a new phone if i get the family plane to make a lone store shorte i don't get the family plane and there sending me the same phone the sucks dame palm pixi

Money grubbing crooks! They sign you up for a 2 year contract, sell you a phone that has problems, (and it took 3 times going in there until they replaced it). I get really crappy reception, (and I mean EVERYWHERE), and I pay every month for a mobile hotspot feature which NEVER works....all it does is say 3G is not available. Once my contract is up, I'm dumping these guys!

Votes (1)  •  Comments (1)  •  Link to this review

T N. ha, i'm glad you wrote your own review. verizon's having a rough time these days, but maybe they'll step up and improve their services after all this.

8/10/11  •  Votes (0)

I registered for automatic payment of my bills. The website says I am duly signed up for auto bill payment and that bill payment will be automatically done from my account. My last bill was due Feb 21 and was not taken out automatically. I called customer service on Feb 25 and they advised me to pay again. They told me I would need to call them back if i was charged a late fee. Today when called I spent 30 minutes either on hold or being transferred to yet another department. Growl. Do not us Verizon

I used to use Verizon Business for international call forwarding to our UK call center, but it cost a fortune and I couldn't update the number they forwarded to without submitting an order and jumping through a bunch of hoops. I found another company using google and they are much better.