Velvet Caviar

I ordered a Portfolio for my daughter's Ipad. Never received it and when they refused to reimburse me or send a new one I ask my bank to do a do a chargeback on my account. They contacted me and said they would reimburse me if I cancel the chargeback. I did and they still refuse to reimburse me even though I produced proof of cancellation, a letter from the bank. They claim it's not done in their system. THE BANK said they never sent anything in their system that they are lying, STAY AWAY from them

I order a case 7 days ago and paid extra for a quick ship (per website 1-3 days). Today is 7 days and I still have not received. Beware of purchasing if you are needing before you leave town. You WILL NOT receive in 1-3, nor will you receive in the 3-5 days. Very disappointing! Would not let me upload my tracking info.

Brought a case for my new phone on the Velvet Caviar website. Somehow, the wrong-sized case got added to my order and shipped. Velvet Caviar was completely unhelpful in resolving this issue. They told me it wasn't their problem. Issue remains unresolved. I recommend you buy from somewhere else…from a business that stands behind their product and systems and that provides satisfactory customer service.

Shipping was slow but I received my iPad pro case and AirPods case. Both look great. However after three weeks the iPad case started to gray. No after six months the adhesive has worn off and it is now falling apart. Not worth $80.

My cat knocked my phone off bathroom countertop, which is about 3.5 feet high. The case offered no protection to my iPhone 13pro Max! The entire back of the phone is shattered. Thank God I had a screen protector on the front because it cracked it as well. The flooring in bathroom is wood.

I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. If I could give less than 1 star, I would.

They have cute wallet cases, and if you have a Samsung phone good luck being able to get one, they've been "out of stock" for over a year.

I bought an iPhone case for my wife for Christmas. After she opened the gift and tried to put it on her phone, we realized it was for the wroing iPhone model. I wrote an emailt to Velvet Caviar for exchange information, and after acouple of days they replied telling me that it was past he 14 days window after DELIVERY, and they would not exchange. Again, this was a GIFT that was under the tree for probably at least that much time. This is ludicrous. Never buy anythiing from Velvet Caviar!

Over the weekend, I accidentally ordered a case in the wrong color. According to their site and their confirmation email, the only way to make changes is to send a message through their web portal, which I did. Since it was the weekend, I didn't expect a response until Monday. On Monday, I got a shipping notification but the tracking site said the item could not be found. So I responded directly to the shipping notice email to ask if it was cancelled and received a reply that they had never gotten my message to cancel the order. If I wanted my money back, I would need to return the order and I would not be compensated for shipping. This could have been avoided if customers were either allowed to cancel their orders themselves or chat with customer service in realtime to immediately resolve issues. I followed their instructions but their web portal apparently didn't work, so I have to pay for that.

I ordered aa case to fit my iPhone12 Max Pro. They sent me the correct color but a case for iPhone 14. I asked for a return label and not to be changed the $5.00 restocking fee. I get an email asking for a photo of the case. I sent it. Today they want a new photo. I guess somehow, they think my phone either shrunk by an inch or overnight the case grew an inch. To send a customer the wrong case and then harass them about returning it shows what a shady company this is. I guess I am just stuck with a case I will have to throw away. Stay away from this company!

I have been a customer of Velvet Caviar for a long time. What I love about this company for they're phone cases specifically over any other company is that they're always coming out with AMAZING designs and they listen to feedback from their customers in regards to help and styles that customers want to see with the cases. The quality of the cases are SO WELL MADE. They're protective but not too thick and not too thin so you can still enjoy the light weight of the phone WHILE it's being protected. The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. If it looks amazing online can you then imagine how it looks in person? AMAZING. It's a very high quality case where the designs never get damaged or "worn out" or faded. I highly recommend shopping with Velvet Caviar 10/10.

First off, I do love the cases. They're very cute and very protective. But I am now a month into the return process with no refund in sight. I ordered some cases on Nov 2 then spontaneously bought a new phone a few days later, so I contacted them about an exchange. No exchange, only return and reorder. Okay that's fine. I placed a new order for my new phone and sent them the requested details like order # I was returning, order # for the new cases, etc, and they said they'd include a return label with my new order so I could ship the first order back. I get the new order but there's no return label. I contact them again and they said they'd email me one. Almost a week later I finally get the return label and send the first order back. It was delivered to them 11 days ago, yet I have still not received my refund. This is ridiculous, I have never had any other company complicate and drag out the return process this badly. I have emailed them yet again, if I don't get my refund within the next 48 hours I'm filing a chargeback. Any future VC purchases, IF any, will be made through Amazon because at least they have an easy and quick return policy. I feel like I'm dealing with an 80s era mail order catalog waiting over a freaking month for a return.

The Holo Nebula Case is by far the best case I'd ever had. This case is amazing! It looks so pretty when it is in the sun. The colors that show are a beautiful. Not only is the case beautiful... it is also super durable!

They have some of the best phone cases! They protect your screen and camera. Very detailed and time put in designing these cases. Shipping and delivery is so quick I receive my package within 4 days. I've never had any problems and they gave me a percentage off when it was my birthday (which was sept 22) super satisfied and I highly recommend!

I ordered a case and I also paid for fast shipping and then I got a email saying it shipped to the wrong address and so now it's saying I have to pay for it to be shipped again. And the adress I put it for IS my address. So when I tried to get it re shipped it's saying my information is incorrect but I literally checked it letter for letter. So there's nothing I can do now and I just lost like 60 dollars and there's nothing I can do.

The case yellowed quickly they told me to clean it. Didn't work. Wouldn't cover under warranty said it was from normal wear and tear. It's a good case very sturdy but looks gross. Don't get the clear cases.

They have the worst costumer service ever; if there's something wrong with your item they will avoid you and then just give you credit. They also advertise free returns but that's not true you have to pay to ship it back. Avoid!

I am very disappointed in a case for Samsung Galazy S9. For it to fit properly, support sent a video link on how to bend the case for it to become more flexible. For them to have to make a video is the final red flag! I tried as they said but no luck - it still presses all of the side buttons and even restarted my phone into safemode somehow. Its extremely to get on and off and is clearly manufactured incorrectly. This is unacceptable. I will never purchase from them again.

I have bought many velvet caviar cases before and though they are cheap and way over-priced, I thought they were cute. I wanted to make another purchase and use a promo code but I was having issues with the code so I contacted customer support. There was an obvious glitch on the website.I was aware of the promotions as I have worked in retail before and know how promotions/codes/coupons work. I told them what had happened and asked if they could help me. I got a response from Kim telling me to submit my order and let them know and she would retroactively apply the 20%. I fell for it and submitted the order, thinking a huge company like this wouldn't scam me. I then sent back my info on the order like they had asked me to do. I then got a response back from a different member, saying they couldn't do this. I replied by saying I was already promised the 20% would be retroactively added. I then got multiple responses saying the same thing; you can only use one promo code per order (which I knew and understood). What I had asked was not breaking the one promo code rule. A different member replied every email rather than one member. I tried to tell each one what had happened, and they were no help. This person Kim had told me to submit my order, knowing she couldn't add the 20% retroactively. After getting these responses I asked to cancel my order, which they told me I could not do. Do not listen to the customer service, they will promise you things and then scam you. Be careful with this brand, I believe most of the positive reviews are fake. Their products can be found on Aliexpress and shein etc, they just slap their name on it. I work with consumers every day and I know how to accommodate and make them happy. I also know that when something is promised by an employee, that it has to be fulfilled, even if that employee did not know better and made a mistake.I've never had a problem with customer service teams ever.

The customer service was a horrible experience. It's one representative that is rude and doesn't care to compromise. Never ordering again. Don't waste your money and time with this site.

They sell cheap junk made in China and cases don't fit devices. Their customer service will ignore your request for return and keep your money. Absolute THIEVES. Check out their BBB reviews and AVOID.

They don't even have a phone number or mailing address listed. That says it all.

So I was really excited for my phone case to arrive! It finally did and I immediately put it on my phone. I have the iPhone 6s Plus. I preferred the black holographic case which is beautiful. The biggest issue I have is that the volume buttons and the on and off button are super hard to press. They dont catch on so Im constantly stuck on the phone screen trying to get it to shut off or turn on. And then we I do get it. The volume button gets pressed and it just is really annoying. Thats the biggest glad this case has. At least for me. Im almost to the point where Im just
Not going to use the case anymore. Because when youre in a rush. Theres not time to play with the buttons. The phone just had to stay with the home screen open and its annoying. Sadly with this experience I wont waste 25 dollars plus shipping on their cases again.

My order never came and when I contacted them they told me it was sold out. I get it's the holidays but send an email about the situation and refund me my money back instead of trying to keep it!