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  • VehicleHistoryRecord

Overview

VehicleHistoryRecord has a rating of 3.95 stars from 551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with VehicleHistoryRecord most frequently mention customer service, good information, and detailed report. VehicleHistoryRecord ranks 634th among Car Buying sites.

What reviewers want you to know

Positive highlights

  • Excellent customer service and some of the quickest turnaround time I've ever seen.

Critical highlights

No critical highlights yet

How would you rate VehicleHistoryRecord?
Top Positive Review

“Found a Salvage/Rebuilt Car I wasn't looking for!”

Phil M.
2/12/16

My 20 year old son is shopping for his first car, and we thought we found an ideal candidate at a small car lot about 65 miles from our home. Before driving that far, I thought I would check on the car's history. After pulling up a report from VehicleHistory.com, I was shocked to find out this very clean looking "used car" actually had been tagged with a Salvage Title back in late 2011, and then a Rebuilt Title in early 2012. I don't even think I'd like my son to test drive this big fat Question Mark! THANK YOU VehicleHistory.com!

Top Critical Review

“I checked this website on 10/27, the site only mentioned...”

Mirtha B.
11/29/13

I checked this website on 10/27, the site only mentioned a charge of $2.00 but then I was charged $14.95. I let it be (big mistake). The report was ok. I got my car. Now a month later I was charged again $14.95! I texted Cody (my account manager) who mentioned Brian (his manager) will handle this issue personally. I got another text from Cody that my account was closed and to expect an email within 1 hour. Still waiting on the refund. Do not fall for the add! Big scam!

Reviews (551)

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Reviews that mention popular keywords

customer service (32)
Thumbnail of user philm39
1 review
0 helpful votes
February 12th, 2016

My 20 year old son is shopping for his first car, and we thought we found an ideal candidate at a small car lot about 65 miles from our home. Before driving that far, I thought I would check on the car's history. After pulling up a report from VehicleHistory.com, I was shocked to find out this very clean looking "used car" actually had been tagged with a Salvage Title back in late 2011, and then a Rebuilt Title in early 2012. I don't even think I'd like my son to test drive this big fat Question Mark! THANK YOU VehicleHistory.com!

Thumbnail of user dougk19
1 review
0 helpful votes
February 16th, 2016

Used Vehiclehistoryrecord to help me sell one of my cars. They gave a very thorough report that made both me and the buyer feel at ease. Highly recommended!

Thumbnail of user ahmadr4
1 review
0 helpful votes
December 22nd, 2013

They don't have much info about ur vehicle. Most of information isn't true.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Ahmad,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user ds145
1 review
0 helpful votes
February 11th, 2016

In all honesty I thought this would be fake for sure as it is similar to those background check websites that do the search for you give you little bits of information and then at the very end right before the full report Is shown want some kind of money or monthly subscription. I was wrong though and it turned out great

Thumbnail of user markm234
1 review
0 helpful votes
February 11th, 2016

Karmen Jones was extremely helpful with my VIN search. Follow up emails to make sure I was satisfied, and responses were immediate. What a pro! Much appreciated.

Thumbnail of user dottis1
1 review
0 helpful votes
October 11th, 2013

First thoughts are the site did not provide me with "any" information "No Records Found' does NOT tell me anything. On a positive note, if truly there are NO records to be associated with the vehicle then it was worthy of the $1.95, However, I personally find it suspect NO records were found in ANY of their stated search areas when the vehicle is an upscale Mercedes which should have shown a service or mileage account somewhere. Additionally, I had hope to contact the previous owner since the vehicle is currently offered by a dealer without a maintenance history or records available in glove compartment. Therefore MY reasoning behind the vehiclehistoryrecord.com report. I have used other search engines before who provided a detailed and comprehensive report (owner names, dates of registration/transfer of title, state currently registered, inspection dates and dates of service), however, these reports did cost more than $2 bucks. Personally, it did NOT provide what I was looking for. Had I read the reviews I would have returned to autocheck.com. It may cost more, but they provided me with the information obtained or searched... NOT a NO RECORDS FOUND, JMO, if your truly want to know what you are buying spend $10-$15 and get a report with substance. Good Luck!

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Dotti,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Best Regards,
David Wilson

Thumbnail of user robf18
1 review
0 helpful votes
November 24th, 2013

Meh, not much more useful info than on Carfax. Don't fall for the premium service, not necessary for the everyday Joe...

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Rob F,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user belindaa9
1 review
0 helpful votes
February 14th, 2016

It told me everything I wanted to know and the best part... IT'S FREE! I will definitely be recommending this site to my friends!

Thumbnail of user teclanr
1 review
0 helpful votes
December 14th, 2013

In order to get your report you have to contact a rep, and then the rep has to contact a manager, and then the manager emails you the report. The report is quite limited, only gives you registrations dates and locations.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Teclan,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user johannes106
1 review
0 helpful votes
February 16th, 2016

Like this website because it was easy to do and quick. Didnt ask for my credit card number or nothing. Other websites just were horrible this one is best

Thumbnail of user triciah1
2 reviews
0 helpful votes
September 20th, 2013
Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Dear Tricia,

Our sincerest apologies about your recent experience. We appreciate your feedback and would like to make things right, please contact me via email at support@vehiclehistoryrecord.com so we can help you obtain a refund for charges you have incurred.

Best regards,
David Wilson

Thumbnail of user julianw29
1 review
0 helpful votes
February 18th, 2016

I recently bought a car and was looking to see what maintainance was done on the car. With vehiclehistory.com I was able to find that and more about the history of my vehicle. The best part about it was that it was free. I would definitely recommend this site to anyone searching the car market.

Thumbnail of user dw427
2 reviews
0 helpful votes
September 18th, 2013

I let it run for 30 minutes and it never loaded the history

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Valued Customer,

Our sincerest apologies about your recent experience. We appreciate your feedback and would like to make things right, please contact me via email at support@vehiclehistoryrecord.com so we can help you obtain a refund for charges you have incurred.

Best regards,
David Wilson

Thumbnail of user ashleyl20
Ashley L.
1 review
1 helpful vote
December 20th, 2013

There was a problem getting my report and all you can do is chat with someone and all it is, is a computer talking back to you. I had to keep going back in because I wasn't getting my report and got someone different every time.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Ashley,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user altheaw4
5 reviews
2 helpful votes
February 15th, 2016

I searched for a vehicle I have currently in my possession that is being sold. Every result that was found was amazingly accurate. The one time fee is not bad for just a single report. I have told friends about vehicle history for their piece of mind as well as the ability to check on vehicles they tend to purchase.

Thumbnail of user deannah12
1 review
0 helpful votes
March 5th, 2016

The information that they provide here is absolutely invaluable! What a great way to find out about a future vehicle before actually buying one. I highly recommend using this website before even going to shop for a vehicle.

Thumbnail of user rosalindm2
1 review
0 helpful votes
October 12th, 2013

Would like to have seen titles and reg fees and taxes owed

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Hello Rosalind,

We appreciate your feedback and apologize for the experience you recently had with our website and services. Please feel free to contact me via email at manager@vehiclehistoryrecord.com if you would like to obtain a refund for the charges you have incurred.

Thank You

Thumbnail of user mattf41
1 review
0 helpful votes
February 11th, 2016

Wow! Superb customer service. I had a little trouble with the website experience, but their customer service was prompt, helpful and went above and beyond my expectations. I'll be using this site again.

Thumbnail of user gerardl30
1 review
0 helpful votes
February 14th, 2016

The process on getting your car's information is awesome and fast. It is very detailed and accurate. The customer service was prompt and courteous. I will keep using this for future car proof. Thanks!

Thumbnail of user chadl24
1 review
0 helpful votes
February 12th, 2016

This provided quit a bit of detail and was easy to use, it didn't take very to get results

Thumbnail of user bernardl20
1 review
0 helpful votes
February 14th, 2016

Found this site, gave me tons of info milage was very accurate glad to see all the different reports and info they gave me about my jeep, dont pay $30 to car fax start here and get it free.

Thumbnail of user larryw24
1 review
0 helpful votes
December 14th, 2013

I still haven't got my full report! Please, Please let us try again for the FULL report!

Thumbnail of user donz2
1 review
1 helpful vote
September 23rd, 2013

Advertise for $1, then try to get you for $180.
Very tricky language.
You need to be very cautious of what you are doing.

Thumbnail of user codyo3
David W. – VehicleHistoryRecord Rep

Dear Don,

Thank you for bringing this to our attention. We apologize for your recent experience
And would like to assist you. You can contact me via email at support@vehiclehistoryrecord.com if you would like to obtain a refund.

Best regards,
David Wilson

Thumbnail of user prasannac
1 review
0 helpful votes
February 14th, 2016

It is more than enough information you can get it for free.
I will try to suggest My friends to use this website.

Thumbnail of user taniao1
2 reviews
1 helpful vote
March 3rd, 2016

They helped me realize that this car that I saw online was not for me by providing me with a free report when I don't want to spend on Carfax. This website is easy and great for people like me who just want to shop for a car online but don't want to spend a small fortune to pay for information that you may or may never us

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Thumbnail of user codyo3
David W.

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