Vanguard

Horrible worst customer service ever tried to look up information and learn how to withdraw and every rep I talked to said they were locked out or hung up on me. Never use this place. Every worker they got you can't understand then because there not English literate. Not even computer literate. I'm getting away from this place as fast as possible

Been with Vanguard for over 40 years and have started moving my assets over to another brokerage company. Please DONT invest using this organization UNLESS u want NO human contact. About 3 years ago, Vanguard began to insist that there mutual fund clients open brokerage accounts. I was forced to do so or face penalties for not transferring. After that, vanguard insisted that all its clients stop any form of paper statements. I declined thus Vanguard initiated a newly established paper fee on all my accounts. Still I stayed. In the last year Vanguard, advised me that I was contacting them, to discuss my account, via phone, at a unacceptable level. They wrote a very unprofessional letter stating if I didnt reduce my calls they would impose additional fees on my account. As a active trader, I needed someone to answer general questions on the purchases/sales that I was performing on a weekly if not daily basis. Against my better judgement, Significantly reduced my contact with the organization and keep my contacts to ask specific questions on how to manage there website. My questions were mostly thru email where a immediate response wasnt necessary. Have now recd 2 emails saying they would prefer phone calls to emails to address questions. The SEC and FINRA should look into Vanguards practices. An uneducated client is one who is prone to suffer more losses. Again, I urge ALL to stay away from this organization.

This company caused me so much stress and hassle that it made me start crying. I have been trying to get a refund since May 30th. Customer service via email simply responds from a script. Chasing you throughout the day with phone calls while I'm at work, trying to get you to negotiate. I don't know anything about trading. I also didn't know where my money was going. I lied about no refunds allowed because I didn't exchange enough, then was forced to trade, lost half my money, only to have my original refund approved, but it was too late because now it wasn't the same amount. It was months of total fear and upset thinking it was the end until I got in touch with JURIS RESOLVE.com who helped me

Login errors, transfer errors, withdrawal errors, kicked out of support chat errors. Until i got help from my title.Without doubt the worst firm I have ever dealt with. Rudeness is clearly the criteria from these clueless clowns that need to start looking after people instead of chasing horse's. Vanguard placed an indefinite ban on my account after which they denied my refund. I got all they reimbursement back through:

Always a very long waiting to talk to someone. Inaccurate information often received when talking to someone after long waiting. Incorrect data provided in 1099 forms. Took a long time (up to 7 days in my case) to settle mutual fund trades. Took a long time to get a reply to mails sent to their Message Center, some mails did not receive any reply at all.

Dear Mr. Buckley and Mr. Benchener,

Although my father passed away on September 8,2021, my sister and I did not begin the transition process on his accounts until late January 2022. By early March 2022, three (3) out of the four (4) firms my dad had relationships with had handled the transition services requests presented to them. As of the date of this letter - almost 120 days later and approaching five (5) months - Vanguard is the only investment services firm where we still struggle to get competent support, assistance and closure to the transition services process. I am requesting immediate assistance from your offices as this is no longer acceptable treatment for a long standing and loyal customer.

With Vanguard, my sister and I have each spent at a minimum of 12 hours on hold, (sometimes up to 90 minutes at a time), spoken to over a dozen representatives, received cryptic e message communications through the Vanguard Secure Message Center, received contradicting Customer Service instructions as to what had to be done/processed – and yes, even correspondence/confirmation that something had been completed – which we found out to be untrue with a Vanguard Customer Representative claiming 'I honestly don't know why you received that email as this has not been completed'.

Further, a check book ordered on April 5,2022 during one step of the transition services process has gone missing. A written letter from Vanguard referenced that the checkbook was mailed on April 5,2022, but nothing has been delivered. Keep in mind, this checkbook was to replace one on an account my father had set up years ago with my sister as co-signer. When we notified Vanguard of dad's death – Vanguard closed check writing on this account. The problem with this was that Vanguard did not tell my sister – who was a co-account holder! We found out the check writing option was disabled when a $2,000 check written (for expenses related to dad's death) was returned and we incurred an overdraft fee of $45. To date – we are still waiting for that fee to be reimbursed to us for Vanguard's 'oversight'. No one we have spoken to seems to know how to get that accomplished. In the interim, all expenses - including funeral related items - were paid out of pocket by Marci and I – because we had no checkbook or access to funds to handle 'dad' related expenses.

A few weeks back a representative sensed I was about to break down in tears (I was indeed on the verge of doing so after loudly voicing my frustrations with Vanguard) and requested a second checkbook be Federal Express'ed to my home. I received that checkbook, but the one mailed on April 5,2022 is still missing. Similarly, I have an email from the Vanguard representative claiming he was certain I should have it by May 4,2022 (today is May 16,2022).

To date, no one at Vanguard has been able to cancel this missing checkbook nor has anyone been able to obtain a tracking number to determine where they are! Even if we could find competent customer service to locate a tracking number and cancel the checks – my fear is the representative would in error cancel the second check book which was Federal Express'ed to my home - and we would be back to square one. This is how incompetently the transition services for the death of a family member has been handled by Vanguard. To date my sister and I have paid $15,000 out of pocket while Vanguard representatives have pointed to a series of different groups – not knowing of course if I could get a competent body on the phone in less than 2 hrs., or if that person was the right person to handle the request!

Finally, after just short of breaking down on the phone, two representatives stated they would take over as point persons for shepherding the accounts to completion and I was to speak with no one else in the process. One took control of transitioning dad's regular accounts and one took over the missing checkbook, the $45 fee credit and the IRA related account.

As of last Friday, the regular accounts via 'TM' appear to have been transitioned (I am still reconciling them so I can't state that with full confidence) and the IRA/checkbook/overdraft fee point of contact ABC) – who told me to speak with no one else - has gone Missing in Action. 'CL' and I were scheduled to talk last week. However, a combination of six (6) calls, emails and secure messages to him have gone unreturned in any way – by anyone at Vanguard.

Mr. Buckley and Mr. Benchener, please put yourselves in my shoes. Vanguard manages over $7 trillion in assets yet this situation is both an embarrassment and a mess. Unlike Fidelity – a firm with a considerably smaller amount of assets under management - Vanguard does not assign one body or point person to handle all aspects of a family's transition process after a loved one has passed. Vanguard has multiple bodies in multiple groups handling different parts of the transition services - who you are lucky to get on the phone the day you call. If you do happen to have an actual body on the phone, you can only hope they know what they are doing.

I can't tell you how many times in the past four (4) months and counting I have been told by a Vanguard representative (sic): Sorry, you have to contact this group for one thing, another group for something else and a third group for the last remaining item. With a Vanguard hold queue upwards of 90 minutes (one call logged in at 2 hours and 26 minutes including 90 minutes on hold), how can someone get a solution - during their OWN workday!

There was a time many years ago that Vanguard customer service was efficient well experienced and knowledgeable – and Vanguard could do no wrong. I must say, those days are long gone. I have never seen anything like this in my life (and I work for a large bank). I am at a loss for words as to how I can get this situation solved properly by Vanguard. PLEASE provide assistance. I don't know what else to do at this point but beg your offices for assistance.

Has the solid and best overall online service hands down! Have been using for years and never let me down when given the time! Would highly recommend and stand behind 11 years running!

I had a small amount of money remaining in one of my accounts after transferring my money from Vanguard to Schwab. For some reason Vanguard but a "restriction" on some money that for whatever reason was not transferred as requested. I talked with a Vanguard Rep who said he could not lift the restriction and that the only way that I could get MY MONEY was to have Schwab request another sweep or I had to write a letter to Vanguard asking that the money be transferred to my bank or request a check. I was told that lifting the restriction could not be done verbally over the phone. This obviously makes no sense at all. All of the identity verification that I had to do in talking with the Representative doesn't seem work when it comes to sending MY MONEY back to me. The third option should have been, yes sir, I will make the transfer to your bank of record immediately. I can see why I changed from Vanguard to Schwab. I have nothing but praise for Schwab and the personalized service that I have received.

My father had the upmost trust in this company and now that he has passed on, I find that they are as helpful, honest and polite as he said they were. They are happy to do a bit of hand-holding with me, as I figure out how best to manage my affairs. I could not recommend them more highly!

I passed all the security tests more than once, when I went to take the money out, vanguard recommended which stocks and bonds to sell. When I went to change it and put in what I wanted
To sell, they put a phone number up and said I need to call them! I tried to call the next day and I couldn`t

Even get into my account with these people!

This company is run like an old - school Bostonian financial advising firm. The consultants are educated ladies and gentleman with personal experience in finance, investment and/or banking. Many have MBAs or were business majors in college.

They encourage diversified portfolios; the more you invest the more you advance in terms of representation and access to consultation.

I have been associated with Vanguard for quite some time and remain pleased and impressed by their competence and savvy expertise.

Five stars...

I have been a Vanguard client for many years. I was rolling over one account from Vanguard to another broker. I called Vanguard to double check to make sure the order was in good standing. They said everything is in good order and the funds would be processed and the other broker should get funds in business 5-7 days. I called after 8 business days and the funds had not been sent. Vanguard made a mistake in not processing my order, and I lost money by my money sitting in a cash account. No one ever called me about this. I called back and spoke to management, no remedy for their mistake, and me losing money. They just lost a good long standing customer.

I've been a customer of Vanguard for 20+ years. I used to be very pleased but in the past two years their service has hit rock bottom. Folks on phone give you contradictory information, they promise to investigate issues and call back but the call never comes. I've had a repair ticket outstanding for 2 1/2 months for a problem they acknowledge should be fixed but no resolution. Run don't walk to another provider!

Very easy to setup an account. I got an account through my employer and really like it so far. Their performance is solid as well.

I wired money to Vanguard, they rejected my wire which fine. However, they charged me $50. This is not the problem, the problem is I have been calling for three days to figure out what the charge is for and all they could tell me is we will call you back once we find out! It has been over three days with four phone calls that each takes 30 minutes of my time and they never call me back or let me know why they charged me. Moreover, if I ask for manager, they refuse to give me one. I informed them that I will close my IRA, mutual funds and all of my accounts and wife's accounts if I don't get an answer and that did not help.
I just opened an account somewhere else and will start rolling my investments over very soon.

It is not the $50 that I am upset about, I just wanted to know why they took it. Is it a processing fee or what? It is the principal and the $50.

Stay away from this company - trust me

Responding to a prior Vanguard that expressed my Vanguard experience, review expresses exactly what I have experienced "over the last two years. Vanguard's website is no longer user friendly and their customer service has gone downhill also. Vanguard is no longer the financial institution that was founded by John Bogel!" My retirement funds ara all in Vanguard and at my age it would be problematic to switch to another financial institution. VOTTOM LINE: Vanguard must be user friendly with customer service by phone and on their website!

El mejor periódico que he leído excelente, noticias verdaderas precisas, se los recomiendo. Mi tía lo compra todos los días

I cannot give them 2 stars. I've been with them over 40 years, have a good chunk of my lifetime savings there, and it has always been great until the last couple of years. Customers were FORCED to make changes that were against their best interest, while getting much less service. Customer service messages (no email) are poorly answered with a lack of understanding customer needs and an unwillingness to solve a problem. Their forced messaging system is not a full up email service, so messages are saved a few days and then deleted. Furthermore, my replies to them show nowhere. (No history or thread of correspondence). I've taken to copying the page image and saving each and every one...what a pain! I write very specific and clear messages to get some simple accounting information that has always been provided until recently, and their answer doesn't even match the question! I gave a representative a flaming review, rewrote my communication simply but detailed, and got the same representative back, this time with an even shorter and less useful response. I'm not asking for anything weird...just some basic accounting information that ANY financial institution provides. WTH? My account is so messed up from this stupid "settlement account" they made me move my money into. I've even asked if there is any other way to leave part of the settlement account in place and let me have a nice working account back. --No, certainly not.
I will say no one has been rude, but they are definitely incompetent. Maybe high school students on a month-long internship? No, wait, a motivated student would make more effort.
Vanguard: If you are trying to make more money for yourselves, see how that goes when you've run off all your customers.
As soon as I do my research and find a suitable place, I will be moving my assets and closing the accounts.
The dates of my bad experience with the company is a range of about 2 years.

Worst customer service! If you plan on retiring start a year in advance! I was charged a 20.00 overnight fee, and my distribution sat on someone's desk for two days!

Been with them for 18 years. Every single year, when we compare, we are reminded it was the very best choice we ever made. We like to have "some" say in our investments, not leave it 100% to a stranger, and we like to have someone to "hold our hand", at a very competitive fee. Vanguard does all that for us. Over time, we move more and more of our investments to VGD. Excellent.

If I could give a zero I would. The rollover team is God awful, and it has been 4 months dealing with them to get a rollover taken care of. Avoid this company at all costs.

Vanguard has the lowest fees of any broker or money manager. It's the best way to manage your savings and retirement accounts.

Vanguard is refusing to pay out my 401k funds that they've had for the past 22 years. I have called them several times but nobody will send me the form I need to have the money sent to a new account.

They sent me a letter with all of my information on it such as my address and plan number, but when I call and they ask for the information, they say it's incorrect. So now they won't send me the blank form.