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  • USPassportNow

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Overview

USPassportNow has a rating of 1.12 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USPassportNow most frequently mention credit card, post office, and customer service problems. USPassportNow ranks 35th among Passports sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I attempted to go to the post office to have the Acceptance Agent signed.
  • Then unless you cancel within 24 hours, navigating an impossibly difficult protocol, they've got your money.
How would you rate USPassportNow?
Top Positive Review

“USPassportNow.com charges you extra to get an expedited...”

Keith B.
2/23/11

USPassportNow.com charges you extra to get an expedited passport, but they definitely deliver. I shipped out the forms on Monday and I had my passport by Friday. The assistant that was assigned to me was very nice and was always available to answer my questions. If you can deal with the cost, I recommend using this website.

Top Critical Review

“Do not use this service - it's a scam!”

Molly W.
4/27/17

After making a mess of my expedited forms and wasting an entire day between post offices/Fed Ex, I opted not to use the third party expedited service that USPassportsNow provides and they refused to refund my money. $189 for NOTHING. Now they have my private information at their disposal. The customer service is terrible and it is impossible to get through to speak to a customer service representative. Do NOT use this "company," it is a scam and they purposely set you up for failure!

Reviews (66)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (12) 24 hours (7) state department (4) credit card (13) customer service (8) money (29) government website (3)
Thumbnail of user mollyw20
1 review
2 helpful votes
April 27th, 2017

After making a mess of my expedited forms and wasting an entire day between post offices/Fed Ex, I opted not to use the third party expedited service that USPassportsNow provides and they refused to refund my money. $189 for NOTHING. Now they have my private information at their disposal. The customer service is terrible and it is impossible to get through to speak to a customer service representative. Do NOT use this "company," it is a scam and they purposely set you up for failure!

Thumbnail of user denisew69
2 reviews
1 helpful vote
February 13th, 2017

This company is a complete joke and scam. They take your money, take their time with getting anything done. Have some of the worst customer service I have ever experienced, and I work in customer service :/ I spoke with some chic named Violet and she should not have that job or any other job that works with the public ever :/ They are criminals and should be shut down.

Thumbnail of user davidp339
1 review
1 helpful vote
May 19th, 2017

This company is running a scam. I mistakenly clicked on their website thinking I was on the Government website. I cannot not cancel my order with them as their customer service deliberately delays and frustrates all cancelation attempts. Stay away from these people!

Thumbnail of user pamelaa20
1 review
4 helpful votes
January 18th, 2016

Major scam. I ordered and cancelled within four hours and they want to charge me $45.00 for doing nothing. All in the fine print…DO NOT USE THIS SERVICE.

Thumbnail of user michellea79
1 review
4 helpful votes
March 25th, 2016

DO NOT USE THIS SERVICE.

THEY WILL CHEAT YOU OUT OF YOUR MONEY AND WORSE THEY WILL NOT DELIVER YOUR PASSPORT.

THEY HAVE CAUSED ME THOUSAND OF DOLLARS IN DAMAGE.

THEY HAVE CAUSED MY DAUGHTER TO MISS HER GRANDMOTHER'S FUNERAL, DESPITE SENDING IN ALL THE PAPERWORK AND MOST IMPORTANTLY. THOUSANDS OF DOLLARS IN FEES.

WORSE OF ALL THE CUSTOMER SERVICE IS HORRIBLE. THEY ARE ARROGANT, NASTY AND RUDE, SOBS THAT REFUSE TO LIFT A FINGER EXCEPT TO CHARGE YOUR CREDIT CARD.

Thumbnail of user laurab263
1 review
3 helpful votes
August 16th, 2017

They told me I had multiple places in my area that would accept the paperwork my husband and I paid for so it was a total of $300 combined that they took from us. Days and days in to going to the different places in my area and them telling me they won't take their paperwork and that we got scammed. Lol the company gives me yet ANOTHER place to go to not even in the same area of the state I live in! Lol OH! And they are not refund our money sense it's been past 24 hours and we've spent days traveling on hour to each place already they had listed! My husband is a 100% disabled veteran who I can barley get in the car for a doctor appointment and they are sending me in a different part of the state so that I can TRY to get them to use this paperwork again after ALL other companies listed on their site said NO! I hope they feel good about taking $300 from a disabled veteran!

Thumbnail of user jamesg173
1 review
5 helpful votes
February 9th, 2016

Words can't describe how embarrassed I am for not listening to my wife about this company! Lets just say that I won't attempt to get my $129 processing fee back. It's not worth it! You've been warned! Don't be a dumbazz like me! Oh, a 1star is too high!

Thumbnail of user armandol5
2 reviews
1 helpful vote
April 5th, 2016

All this company does is take your money. You can do everything yourself by going directly to travel.state.gov

Thumbnail of user sb158
1 review
2 helpful votes
April 27th, 2016

When I realized it was scam, I requested to cancel within 1 hour of the transaction and they refused to give me my money. I'm not dealing with disputing the charge

Thumbnail of user gregm70
1 review
2 helpful votes
September 19th, 2015

Filled out their online application one evening, changed my mind, called them and they were closed, called the next morning and cancelled order. I was charged a $50 processing fee that I had not agreed to. Unfriendly rip off. Do not use this company!

Thumbnail of user tammym75
1 review
1 helpful vote
February 1st, 2017

Do not use This is a scam do not use do not use do not use do not use do not use do not use do not use

Thumbnail of user jayr46
1 review
2 helpful votes
February 17th, 2015

Totally bogus! They don't offer any special processing you can't do yourself for way cheaper. After putting in your credit card information, they inform you that you only have 24 hours to cancel and $50.00 of it is non-refundable! On top of their "special processing" and inordinate charges, you still have to pay the U.S. Dept of State for the actual passport. WTH?! They took $129 like a bunch of bandits! DO NOT USE THIS COMPANY!

Tip for consumers:
DO NOT USE THIS COMPANY!

Thumbnail of user robertc148
1 review
4 helpful votes
May 22nd, 2015

They conduct themselves in a fraudulent and corrupt manner. Charge outrageous fees including non-refundable fee once you click

Thumbnail of user mollys22
1 review
4 helpful votes
January 26th, 2016

Rip off, scam artists.

Thumbnail of user pattye3
1 review
3 helpful votes
January 26th, 2015

SCAM SCAM SCAM SCAM! Does Better Business Bureau know about this horrid company? I think it is a couple men sitting in their home just raking in the money. So if anyone wants to give them your money for nothing in return, then this is the site for you. ( really I hope no one does and you can read this and learn from my mistake).

Thumbnail of user leec29
1 review
6 helpful votes
July 21st, 2014

Absolutely unprofessional and unscrupulous business. I am writing the State Department to complain about its authorization of this site. This company hides the fact that you are not paying for your passport but for their service, which you don't need. If they posted the fact that you still have to pay for your passport after you pay them in as large a print type as they do their affiliation with the U.S. State Department, they would go out of business.

Thumbnail of user nancyp92
1 review
4 helpful votes
September 13th, 2016

STAY AWAY FROM THIS COMPANY, THEY ARE HORRIBLE, BAD CUSTOMER SERVICE, A FRAUD, ONLY TAKES YOUR MONEY AND WON'T REFUND YOU EVEN IF YOU REALIZE YOUR MISTAKE IN 5 MINUTES.

Thumbnail of user cheleenm
1 review
4 helpful votes
July 26th, 2016

My passport and money was sent to USPassportNow. It was received one week ago. An email was sent to me notifying me of the passport being received and saying that in the next few days the passport would be sent to me via FedEx. Tod ay I received another email still saying that my passport has been received by them. What is happening?
Where is my passport? What about the two checks for 170.00 that has been sent to them? One for their expedited service and the other for the U.S. Government. This service certainly did not expedite my passport. Still haven't gotten it back. Also, be careful of the website. It's a mess. Can anyone help me?

Thumbnail of user cindym104
1 review
7 helpful votes
May 29th, 2016

All you read from others is true. Had I read the reviews before I started with them I never would have started. It is true. We NEVER got our passport, could NOT speak to a manager of any kind, did NOT get a refund despite the fact they never followed through. They said WE didnt follow through. 4 weeks before our vacation out of the country still no passpsort so we went with the process through the post office expedited service. We had no choice! STAY AWAY!

Thumbnail of user marias84
1 review
4 helpful votes
January 22nd, 2015

This site is very deceptive... you think your dealing with the US GOVT... you are not... dealing with them was not pleasant... canceled within 24 hours... was charged $50... the $75 will take 10 days to credit my account... should have read the reviews before using them... they are making a lot of money preying on unsuspecting people... never use this company...

Thumbnail of user kellyk73
1 review
3 helpful votes
June 30th, 2016

Basically will cost you extra 180 additional to post office fees requires you to fedex if and wait longer

Thumbnail of user danielm148
1 review
4 helpful votes
February 19th, 2015

This company presents itself as a Dept of State entity and is a complete SCAM! After completing the form for my son, I started one for my wife, but had to stop half way through.
I received a confirmation for my son's application which included $50 processing, $49 expedited services and $30 for one Fedex shipping. None of this was shown until I completed the lengthy form. I then saw that I was billed for my wife, who's form was never completed. Long story short, I never used the service and have been told that they will not refund any of my money.

Thumbnail of user keithb6
1 review
5 helpful votes
February 23rd, 2011

USPassportNow.com charges you extra to get an expedited passport, but they definitely deliver. I shipped out the forms on Monday and I had my passport by Friday. The assistant that was assigned to me was very nice and was always available to answer my questions. If you can deal with the cost, I recommend using this website.

Thumbnail of user dougb48
1 review
4 helpful votes
December 16th, 2015

These people should be put in jail... with their scam. No wonder they are in Miami playing games with people and not rendering services. Wow- I would like to take these people down--- this is when you need the police to step in on their games.
They should be a no star

Thumbnail of user arthurd22
1 review
3 helpful votes
December 8th, 2015

I did a search on renew us passport to process my renewal. I though I was going out to US Gov site for a regular renewal. I entered my credit card information thinking I was paying the standard fees for expedite. Once I realized I was on another companies site I called them immediately to request a refund. They indicated they could refund the service fee but not the $50 fee which is non refundable. I never intended to use this companies service in anyway and requested refund within minutes. I am disputing the charge with my credit card company.

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About the business

America? ۪s #1 Passport Expediting Company. US Passport Application Form Made Simple, Fast & Easy! US Passport Services 1-800-881-2464.

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