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Claim Your BusinessUSPassportNow has a rating of 1.12 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about USPassportNow most frequently mention credit card, post office, and customer service problems. USPassportNow ranks 35th among Passports sites.
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USPassportNow.com charges you extra to get an expedited passport, but they definitely deliver. I shipped out the forms on Monday and I had my passport by Friday. The assistant that was assigned to me was very nice and was always available to answer my questions. If you can deal with the cost, I recommend using this website.
After making a mess of my expedited forms and wasting an entire day between post offices/Fed Ex, I opted not to use the third party expedited service that USPassportsNow provides and they refused to refund my money. $189 for NOTHING. Now they have my private information at their disposal. The customer service is terrible and it is impossible to get through to speak to a customer service representative. Do NOT use this "company," it is a scam and they purposely set you up for failure!
After making a mess of my expedited forms and wasting an entire day between post offices/Fed Ex, I opted not to use the third party expedited service that USPassportsNow provides and they refused to refund my money. $189 for NOTHING. Now they have my private information at their disposal. The customer service is terrible and it is impossible to get through to speak to a customer service representative. Do NOT use this "company," it is a scam and they purposely set you up for failure!
This company is a complete joke and scam. They take your money, take their time with getting anything done. Have some of the worst customer service I have ever experienced, and I work in customer service :/ I spoke with some chic named Violet and she should not have that job or any other job that works with the public ever :/ They are criminals and should be shut down.
This company is running a scam. I mistakenly clicked on their website thinking I was on the Government website. I cannot not cancel my order with them as their customer service deliberately delays and frustrates all cancelation attempts. Stay away from these people!
Major scam. I ordered and cancelled within four hours and they want to charge me $45.00 for doing nothing. All in the fine print…DO NOT USE THIS SERVICE.
DO NOT USE THIS SERVICE.
THEY WILL CHEAT YOU OUT OF YOUR MONEY AND WORSE THEY WILL NOT DELIVER YOUR PASSPORT.
THEY HAVE CAUSED ME THOUSAND OF DOLLARS IN DAMAGE.
THEY HAVE CAUSED MY DAUGHTER TO MISS HER GRANDMOTHER'S FUNERAL, DESPITE SENDING IN ALL THE PAPERWORK AND MOST IMPORTANTLY. THOUSANDS OF DOLLARS IN FEES.
WORSE OF ALL THE CUSTOMER SERVICE IS HORRIBLE. THEY ARE ARROGANT, NASTY AND RUDE, SOBS THAT REFUSE TO LIFT A FINGER EXCEPT TO CHARGE YOUR CREDIT CARD.
They told me I had multiple places in my area that would accept the paperwork my husband and I paid for so it was a total of $300 combined that they took from us. Days and days in to going to the different places in my area and them telling me they won't take their paperwork and that we got scammed. Lol the company gives me yet ANOTHER place to go to not even in the same area of the state I live in! Lol OH! And they are not refund our money sense it's been past 24 hours and we've spent days traveling on hour to each place already they had listed! My husband is a 100% disabled veteran who I can barley get in the car for a doctor appointment and they are sending me in a different part of the state so that I can TRY to get them to use this paperwork again after ALL other companies listed on their site said NO! I hope they feel good about taking $300 from a disabled veteran!
Words can't describe how embarrassed I am for not listening to my wife about this company! Lets just say that I won't attempt to get my $129 processing fee back. It's not worth it! You've been warned! Don't be a dumbazz like me! Oh, a 1star is too high!
All this company does is take your money. You can do everything yourself by going directly to travel.state.gov
When I realized it was scam, I requested to cancel within 1 hour of the transaction and they refused to give me my money. I'm not dealing with disputing the charge
Filled out their online application one evening, changed my mind, called them and they were closed, called the next morning and cancelled order. I was charged a $50 processing fee that I had not agreed to. Unfriendly rip off. Do not use this company!
Do not use This is a scam do not use do not use do not use do not use do not use do not use do not use
Totally bogus! They don't offer any special processing you can't do yourself for way cheaper. After putting in your credit card information, they inform you that you only have 24 hours to cancel and $50.00 of it is non-refundable! On top of their "special processing" and inordinate charges, you still have to pay the U.S. Dept of State for the actual passport. WTH?! They took $129 like a bunch of bandits! DO NOT USE THIS COMPANY!
Tip for consumers:
DO NOT USE THIS COMPANY!
They conduct themselves in a fraudulent and corrupt manner. Charge outrageous fees including non-refundable fee once you click
SCAM SCAM SCAM SCAM! Does Better Business Bureau know about this horrid company? I think it is a couple men sitting in their home just raking in the money. So if anyone wants to give them your money for nothing in return, then this is the site for you. ( really I hope no one does and you can read this and learn from my mistake).
Absolutely unprofessional and unscrupulous business. I am writing the State Department to complain about its authorization of this site. This company hides the fact that you are not paying for your passport but for their service, which you don't need. If they posted the fact that you still have to pay for your passport after you pay them in as large a print type as they do their affiliation with the U.S. State Department, they would go out of business.
STAY AWAY FROM THIS COMPANY, THEY ARE HORRIBLE, BAD CUSTOMER SERVICE, A FRAUD, ONLY TAKES YOUR MONEY AND WON'T REFUND YOU EVEN IF YOU REALIZE YOUR MISTAKE IN 5 MINUTES.
My passport and money was sent to USPassportNow. It was received one week ago. An email was sent to me notifying me of the passport being received and saying that in the next few days the passport would be sent to me via FedEx. Tod ay I received another email still saying that my passport has been received by them. What is happening?
Where is my passport? What about the two checks for 170.00 that has been sent to them? One for their expedited service and the other for the U.S. Government. This service certainly did not expedite my passport. Still haven't gotten it back. Also, be careful of the website. It's a mess. Can anyone help me?
All you read from others is true. Had I read the reviews before I started with them I never would have started. It is true. We NEVER got our passport, could NOT speak to a manager of any kind, did NOT get a refund despite the fact they never followed through. They said WE didnt follow through. 4 weeks before our vacation out of the country still no passpsort so we went with the process through the post office expedited service. We had no choice! STAY AWAY!
This site is very deceptive... you think your dealing with the US GOVT... you are not... dealing with them was not pleasant... canceled within 24 hours... was charged $50... the $75 will take 10 days to credit my account... should have read the reviews before using them... they are making a lot of money preying on unsuspecting people... never use this company...
Basically will cost you extra 180 additional to post office fees requires you to fedex if and wait longer
This company presents itself as a Dept of State entity and is a complete SCAM! After completing the form for my son, I started one for my wife, but had to stop half way through.
I received a confirmation for my son's application which included $50 processing, $49 expedited services and $30 for one Fedex shipping. None of this was shown until I completed the lengthy form. I then saw that I was billed for my wife, who's form was never completed. Long story short, I never used the service and have been told that they will not refund any of my money.
USPassportNow.com charges you extra to get an expedited passport, but they definitely deliver. I shipped out the forms on Monday and I had my passport by Friday. The assistant that was assigned to me was very nice and was always available to answer my questions. If you can deal with the cost, I recommend using this website.
These people should be put in jail... with their scam. No wonder they are in Miami playing games with people and not rendering services. Wow- I would like to take these people down--- this is when you need the police to step in on their games.
They should be a no star
I did a search on renew us passport to process my renewal. I though I was going out to US Gov site for a regular renewal. I entered my credit card information thinking I was paying the standard fees for expedite. Once I realized I was on another companies site I called them immediately to request a refund. They indicated they could refund the service fee but not the $50 fee which is non refundable. I never intended to use this companies service in anyway and requested refund within minutes. I am disputing the charge with my credit card company.
America? ۪s #1 Passport Expediting Company. US Passport Application Form Made Simple, Fast & Easy! US Passport Services 1-800-881-2464.
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