• USendHome

USendHome

Overview

USendHome has a rating of 4.35 stars from 37 reviews, indicating that most customers are generally satisfied with their purchases. USendHome ranks 26th among Mail Forwarding sites.

  • Service
    4
  • Value
    5
  • Shipping
    5
  • Quality
    4
How would you rate USendHome?
Top Positive Review

“Excellent is an under statement!”

Albert M.
3/30/18

These guys have an excellent service. Package arrived very soon. The tracking alerts, package consolidation, web chat etc are all excellent add-ons to the fluid professionalism of this service. I am very impressed.

Top Critical Review

“Stay away from these thieves!”

Meen G.
6/28/18

Worst in worst. I paid them shipping fees to deliver my phone, but these f***ers stole my phone and shipping cost of 56 USD. They blocked my account without any proper reason and didn't even refund the shipping fees. Worst customer service, worst site. Never use this SCAM site again, guys.

Reviews (37)

Rating

Timeframe

Other

Thumbnail of user albertm90
1 review
1 helpful vote
March 30th, 2018

These guys have an excellent service. Package arrived very soon. The tracking alerts, package consolidation, web chat etc are all excellent add-ons to the fluid professionalism of this service. I am very impressed.

Thumbnail of user lomshakovm
2 reviews
0 helpful votes
April 5th, 2017
Verified purchase

The company is reliable. Fast order processing. Quick dispatch of goods to the buyer's address with tracking. Quick help by email despite the time difference. Parcels reach faster than from Europe and China. I recommend to all.

Thumbnail of user emilieg4
1 review
1 helpful vote
January 23rd, 2018
Verified purchase

I thought that paying over 70$ cdn to receive one package from the US I wouldnt have been surprised with dutie fees. I have ordered things from the US before and havent had to pay duties. Not a fun surprise to have to pay almost 50$ cdn in duties. But otherwise the service provided exactly what it said, pictures of my items, updates, etc. Package received in great condition.

Thumbnail of user asil3
Asi L. – USendHome Rep

Hi Emilie, glad that you received your package.
I would like to mention that it's well published that our rates don't include customs duties or taxes so you probably missed that, we will make sure it's well displayed.

Thumbnail of user tundei1
1 review
3 helpful votes
February 13th, 2018
Verified purchase

I experienced a delay with your bitcoin processor and I was been charged storage fees. When the issue with the bitcoin was resolved, I still had to request for the storage fee cancellation. Your shipment charges are a wee on the high side and I would expect quality follow through during my complaint challenges. P.S. I was asked to validate myself before delivery was conducted weeks after my complaint was resolved. I find that funny despite all the engagement I had with the support team, I would still be required to validate myself which was another delay to my delayed shipment.

Thumbnail of user asil3
Asi L. – USendHome Rep

Hi Tunde,

We had some issues with our previous bitcoin processor and now we have moved to new and much better bitcoin processor that lets you get your bitcoin back instantly, no need to wait for returns any more.
Regarding storage fees, I don't see that you were charged for such.
Item was delivered on time.

Thumbnail of user edic3
1 review
0 helpful votes
April 13th, 2016
Verified purchase

The best package forwarding choice for you who want to buy something that cant sent to your country. Thank u so much usendhome

Thumbnail of user meeng
1 review
4 helpful votes
June 28th, 2018

Worst in worst. I paid them shipping fees to deliver my phone, but these f***ers stole my phone and shipping cost of 56 USD. They blocked my account without any proper reason and didn't even refund the shipping fees. Worst customer service, worst site. Never use this SCAM site again, guys.

Tip for consumers:
Stay away from these thieves, use a good and reputable reship website.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amirt8
1 review
1 helpful vote
March 5th, 2016
Verified purchase

Recently there were some issues with address change, but their support was perfect, really happy with them.

Nov 2016: They are really helpful and professional, you do not believe that, but they follow up A to Z. Taking care of everything...
Thank you usendhome...

Service
Value
Shipping
Returns
Quality
Thumbnail of user arildj
1 review
0 helpful votes
August 10th, 2016
Verified purchase

I ordered a small 50$ item from Amazon (Steam Link), which Amazon would not ship to my home country (Norway). USendHome got it to me with a minimum of fuss (I received an email alert and had to log in and press one button on their website) at an acceptable price (50$ for overseas shipping) in an acceptable timeframe (a week).

Thumbnail of user avic1
1 review
0 helpful votes
September 27th, 2015
Verified purchase

Super fast customer support, most affordable rates in the industry + brilliant control panel to manage your incoming packages and seamless checkout process.

You can't go wrong with USendHome's service!

I recommend it to all of my friends and family.

Thumbnail of user amirt12
1 review
1 helpful vote
December 17th, 2017

They are professional, reliable, supportive. I got my 16th parcel successfully. On time
No doubt they are the best,,, :)

Thumbnail of user alexf105
1 review
0 helpful votes
December 14th, 2017

The shipment arrived fast compared to other pages, cheap and recommendable, I will use this service again.

Thumbnail of user pretteebyeg
1 review
0 helpful votes
August 20th, 2015
Verified purchase

A bit later than the delivery date stated but i'm satisfied. Great communication. Will likely use again. Item was a 480 GB Sandisk SSD Extreme Pro.

Thumbnail of user nicolettel
2 reviews
1 helpful vote
June 6th, 2015
Verified purchase

The website was easy to navigate, excellent communication through email and quick customer service response with any questions/concerns. Prices seem fair and I look forward to receiving my package and many others if it remains affordable!

Thumbnail of user fredericl12
1 review
0 helpful votes
September 14th, 2016
Verified purchase
Thumbnail of user alland20
1 review
0 helpful votes
May 27th, 2016
Verified purchase

I had some difficulties paying for the item I wanted to ship. I contacted USendHome and they responded swiftly with some great guidance. They also processed the item quickly and the delivery time was impressive! Will use USendHome again when I need to!

Thumbnail of user marinej
1 review
1 helpful vote
September 22nd, 2016
Verified purchase

My experience with usendhome was very good, they were quick and got my package early :)

Thumbnail of user katieg26
1 review
1 helpful vote
February 13th, 2016
Verified purchase

Very happy with the super fast deliver, I will use again

Thumbnail of user joaoc5
1 review
0 helpful votes
June 30th, 2016
Verified purchase

My experience with UsendHome was very good. I will keep doing in future

Thumbnail of user davidm469
1 review
0 helpful votes
July 3rd, 2016
Verified purchase

Worked exactly as advertised on the site. I just used a single package forwarding.

Thumbnail of user rodolfom19
2 reviews
0 helpful votes
May 7th, 2016
Verified purchase

Nothing to complain.

Thumbnail of user chandans3
1 review
4 helpful votes
November 2nd, 2016
Verified purchase

I had been sending regular requests regarding shipments but no one from usendhome replied to my queries... I had to contact fedex 25 times and get the item collected from 1600kms away from my home... this has never happened with comgateway and they provide very prompt and quick service... total waste of my 150$ which I spent for shipment

Thumbnail of user asil3
Asi L. – USendHome Rep

We mailed out the parcel in less than 4 hours (order placed on 10/25 13:34PM, and got picked up at 5:14PM) up and as the tracking number 784457736470 shows the parcel got delivered in Kolkata India which is the correct destination few days later.

Thumbnail of user patrickw59
1 review
1 helpful vote
May 18th, 2016
Verified purchase

If your email address and/or Twitter account and/or Paypal login emails are different you are in for a lot of hassle.

Value
Shipping
Thumbnail of user asil3
Asi L. – USendHome Rep

Email address can be changed through the control panel, we streamlined the whole forwarding experience further.

Thumbnail of user gunawana
1 review
0 helpful votes
March 15th, 2016
Verified purchase

It's very fast and cheap service.

Thumbnail of user thomass136
1 review
1 helpful vote
January 18th, 2016
Verified purchase

Fast response... thank you

Thumbnail of user mikes404
1 review
0 helpful votes
May 27th, 2016
Verified purchase

Pleased to discover the process was smooth. I was able to purchase shoes in a size that wasn't available in the UK.

Service
Value
Shipping
Quality

Sitejabber for Business

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From the business

US Package Forwarding Made Simple.
You do the shopping, we do the shipping.
Join in and enjoy the benefits of a private US shipping address.

Company Representative

Thumbnail of user asil3
Asi L.
Founder
We have only one aim: Break international shipping boundaries by making US package forwarding easy and affordable.

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