American Airlines Group

I wish I didn't fly American AA, my first flight was delayed 3 hours, then they gave away my seat on the next flight because I was only 17 minutes early. I was told by the manager that I should have been earlier and it's my fault

I recently booked an American Airlines flight out of Chattanooga. The flight, after 6 hours of delays, was cancelled as the plane never arrived in Chattanooga. I went back to the counter to have them rebook me. They couldn't get me to MSP until the next day, but I had a full schedule of patients to see starting at 8:00 am the following day that could not be rescheduled. The agent at the gate told me she was unable to book me on another airline for the outgoing portion and that I would have to do that myself. She told me to use the app for a refund once I had done so.

I booked a Delta flight and made it to my destination with no problem. When I chatted with the agent on the app, I was told that a ticket would be reissued so that my return portion of the trip would be unaffected and she gave me a link to request a refund for the outbound ticket.

When I arrived at MSP to return home, there was no ticket. I had to buy another one way ticket (the last one!-almost got stuck another night). So, I wound up buying 2 one-way fares ($950) when my original ticket was $505. If I had known to buy a round trip ticket on delta when the other flight was cancelled, that would have saved me about $300. AA didn't issue a refund for my luggage that was pre-paid.

After sharing my story with AA - AND I FLY WITH THEM ALMOST MONTHLY - I was told, "Sorry for the miscommunication. A refund will not be forthcoming!" Going forward, I will do all I can to use other carriers when possible. It's a priority to me to be sure my customers are treated fairly and given excellent service. I am disappointed and shocked that AA would snub a regular customer in this way without so much as an apology for the inconvenience this interruption in travel caused. AA would not even issue a credit for future travel.

Had a flight from Madrid to London on British airways, we spent the night in London and the next day we checked in with American Airlines with in damaged bags but when arrived to Chicago 2 bags were destroyed cracked, dented, and missing wheels Also the item inside were destroyed, it make it clear that these people don't care about our belongings, so I made the report at the counter and I was told to send the claim online. Which I did, later I got an email from AA baggage center saying that they spoke with British airlines and they agree to replace my bags, few weeks passed without answer so I called British airlines to inquire and they so no it's AA responsibility and of course I went back to AA and the say that British will pay, they ve been bouncing me back and fourth for at least 4 times, last call I had was the British and I get them because the damage was done on an AA flight but these people been misleading me for 3 months now shame on you American Airlines. And also for the people who plans to travel with them be careful they will treat your bags like crap especially if buy expensive stuff
AA-23AZZOUZI-J09T05 - P20T

We had a need to get round trip, non-stop, tickets from LAX to STL and back. The first person got their trip back as a stop in Dallas. When I contacted the airlines to fix that, the women I talked to told me that I did not tell her to change to the next for a very early morning flight. What a bunch low I. Q. people! Stay with Southwest. Their people listen and don't lie about it.

I recently flown from LHR to JFK. Flight was terrific, but we did leave 30 minutes late. We arrived on time give or take. It takes a REALLY long time to go the immigration after you land... So be sure to plan your schedule accordingly.

We had booked tickets for business class to fly fro London Heathrow to Miami and waited in the business class line for 2 and half hours with a queue of 50 people all trying to check in to business class as well. The 3 first class desks were all manned but they refused to help and just stood watching us.
AA were completely useless with my complaint and it was a very stressful wait

It's so easy to book the tickets on this site. The confirmation comes really quickly too. I've been flying with this particular airline for the past 10 years and the only big disadvantage is that the ticket prices went up recently.

We were redirected to Nashville last night due to runway conditions in Lexington. Even though this was an uncontrollable weather issue, AA accommodated all passengers at hotels in the Nashville aiport and provided a food voucher as well. This is the second time that AA has come through in the last few months of my travel, and I thank you! Great job, pilots, crew all you guys

Unscrupulous staff. Creating reasons not to honor tickets, a $610 became $2900. After being told they needed time to calculate taxes... In reality, they were just trying to coax someone off the plane to increase the fee. Never again.

We have $1191. 39 worth of credit, from three tickets that we were unable to use April 22,2021, due to Covid. We had purchased the tickets through Expedia. I attempted to use the credit to book a trip and the site said that the travel had to be completed by March 4,2022, but the email confirming the credit said we had 1 year to use it. Expedia said they were unable to extend the "use by" date, even with the new Covid policies, and referred me to American Airlines. AA also stated that they don't own the tickets and sent me back to Expedia, in spite of the fact that they advertise that they can extend the dates, due to Covid. I would think with all the bad press they've gotten this year, they'd be more helpful. Won't be flying American again.

Haven't flown with them in years, and I thought I'd give them another chance. What do you know, even worse after so many years later. They forced me to not even allow me to bring my carry-on luggage. The flight agent said I would be able to pick it up as soon as I landed on my connecting flight, but they sent it to my final destination. I couldn't get my medications and had to wait 6 hours to retrieve them. Spoke to a manager, and there was nothing they could do even when the agent had told me that I could retrieve my carry-on as soon as I landed. Only airline that has done this to me. DO NOT FLY WITH AMERICAN AIRLINES. The worst overall experience.

It's not only the most expensive but the worst on everything, even of you willing to pay the price. Our experience, we were delay not once but 3 times for a connecting flight from DC which made us lose the connection to Spain the 1st time by the 3rd time we were told that we can wait and see if our flight to Spain was delayed too so they didn't have any regards on service or how much money you are loosing, since we had to take another flight from Spain to Rome for a cruise that we had already pay for and as you can tell we had invested more than 5k including the AA flights to and back from Europe. One thing I can say if we have to fly again with this mediocre air line is only because there's no other way to get there.

This is by far the worst airline you could choose. I had a 600 dollar credit that they refused to apply to my first class flight for no reason. So the credit is just sitting there and I will never fly with them again. Wait times to speak to someone was over 3 hours.

Most recently my mothers flight was delayed 6 times then canceled late at night. The airline refused to give her her bag so we was trapped in a random city with nothing. They then sent her bag to a city she wasn't even in or went to. They won't give her credit for the canceled flight either.

American Airlines is incredibly rude and will steal your money at any given chance. Do not fly with them.

I flew American Airlines from Boise to Phoenix. We left late. The flight attendant said they were waiting for 2 people. Once the 2 people showed up we didn't leave. The pilot stated on the intercom that the flight was overbooked and they were waiting for 4 people to argue it out for the 1 empty seat. Once the final person was on, we left. Again, we were now late leaving Boise.

We were scheduled to leave at 1:48 and the doors closed at 2:04, left about 5 minutes later. We were scheduled to arrive at 2:54 arrived at 2:58, so the pilot made up much of the time. We got to the gate at 3:03. I was off the plane by 3:11.

I ran from gate A2 to gate A22. It's a much larger trek than it seems since it's a different arm of the terminal. I'm 65 and have COPD so this run was very difficult, but I am still pretty fast. I heard my name over the intercom as I ran so I just kept running. By the time I got to the gate, I was breathless and couldn't speak. The door to the tarmac was closed, but they opened it and I ran 3/4 down the tarmac before they shut the door to the plane. I collapsed on the tarmac out of breath from the run.

My flight was scheduled to leave Phoenix at 3:22 and it left at 3:17. So they not only didn't they wait for me to make the connection, they left early. They could wait for people in Boise and make us all late, but left 5 minutes early and couldn't wait 1 second for me in Phoenix

What absolute disrespect and disregard for their customers.

I booked a flight with trip.com from Havana Cuba to Buenos Aires Argentina for the 8 February 2023.

I booked the flight on 31 January 2023. And I cancelled the flight within 24hrs.

The flight was with American Airlines (Ticket Number **************).

I made my booking based on the information provided for the flight on trip.com. As it turned out the information provided on the trip.com website was incomplete, inaccurate and completely useless.

I learnt after making the booking that a visa was required to transit the USA from Cuba and that the US embassy in Cuba was not processing transit visas (required an interview and they weren't conducting the interviews).

You can't get a transit visa from Cuba. And I confirmed this with the US embassy in Havana.

Trip.com then proceeded to tell me the flight was non-refundable.

I contacted American Airlines and they said the refund would be authorised but trip.com as the travel agent selling the flight needed to process it.

After conveying to trip.com what American Airlines had confirmed on the phone (that the flight was refundable in full) trip.com agreed to the refund.

They said due to covid it might take a while. Might take a while in February 2023 due to covid. Yeah, right.

5 weeks on I still don't have the refund.

I now have written confirmation from trip.com that it's all the airlines fault. They've said exactly that in 2 emails that I can provide if the site admins want confirmation. One is posted to this review.

Trip.com have confirmed that they relied on the details provided by American Airlines when advertising the flight information.

And trip.com have also confirmed in writing that it is American Airlines who despite stating clearly on the phone that the flight was refundable, have decided that it's now to be an utterly useless flight credit.

Useless because I'm no longer in Havana or anywhere the US.

Don't use this airline. I will never book them again and will continue to advise everyone I know to avoid American Airlines.

I flew in from Miami at 7:32 pm was the departure. I arrived on March 21, for the fact that I had an excess in my suitcase they took $ 350 from me, I was late for the plane, they took $ 775 from me, the service on the plane was not very good and the food too, but what they gave us was like a garbage dump, in general, business class is like economy, and those who stand at the counter are very angry and not friendly people, it feels like they are paying for my flight and not me, in general, the quality has dropped very much and I do not recommend flying and spending money on business class as I, the quality is the same as in the economy, in general, you are not worth the money, I wish everyone good luck, and those who work there will learn how to do their job!

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Worst airline to fly international you wont able to get your luggage and the airline is not coordinating its just a wast of money and time and it will distroy your vacation.

This airlines advertises false and misleading information regarding flight change. Inconsistent change policy and change fees via online agents.

I booked an $800 flight to Cancun in April 2021. I was paralyzed in a traumatic accident in May 20 21. Originally, American Airlines give me a flight credit that said I had to book by April 2022. I'm in a power wheelchair, unable to walk, at the young age of 29. I reached out to American airlines, hoping for a refund or a partial refund. I'm now on disability, and $800 is a lot of money and could help me financially.

I explained my full situation to American Airlines, impressing upon them that I am in no condition to fly anytime soon. Do you want to know what this $11 billion company did? Extended my flight credit until September of this year. That's only six months away. Not only am I physically in capable of flying anytime soon, but I also have no intention of booking any upcoming trips.

People with disabilities already have a difficult time getting accommodations when it comes to flying. I'm not asking for any extreme special treatment, only the basic consideration of my situation. For such a public and high-value customer to completely overlooked my plate, is detrimental to the disabled community as a whole. American Airlines, do better.

No evident signs of enjoying their job, respect of regard for customer. Seem put out for being asked questions, or if you are not an expert on air travel and airports. Don't know how to treat and respond to people in high stress situations: e.g. customers running through airports to make connecting flights because of their line's error, and then merely blaming customer for missing flight, even when they haven't closed doors yet. They have thin skins, and like to feel powerful. This last time, they were upset that my son and I were just making it because of connection issue, and they had waited 10 extra minutes for us and 30+ other people bound for Detroit from single plane held up in Cancun. They were upset we weren't fast enough, but then upset how my son took the boarding pass, mistaking it for rudeness. How dare we appear rude and be too fast, but not fast enough. But if they screw up your whole day, you're lucky to get an apology. This one is worse in an industry full of it. Oh, and they also wouldn't allow another passenger who filmed my son's supposed rudeness from getting on plane until he erased the footage (chased him down the bridge to do so too, but he was allowed to board).

Il volo ok, nella norma. Ma il chek in pessimo. Impossibile scegliere i posti, bisogna pagare più di 100 dollari per poter stare vicini.

Deceitful airline! BEWARE! Very deceitful, American Airlines has been overbooking, double-booking their seats cause over 30,000 cancellations without refunds in the month of November and December alone, per their employees. If you are experiencing the same deceptive practices from American Airlines, you can file a complaint as I have with BBB, U.S. Department of Transportation, and Federal Aviation Administration, and FTC. This is soooo shameful and evil! Cheating their customers on a regular basis. I booked one set of round-trip tickets with 4 cancellations and re-bookings with no fault of my own or explanation but what was clear is that you kept re-selling our seats with us at the airport. American airlines are purposely re-selling seats that are already purchased. That is stealing and deceptive!