• US-Appliance

US-Appliance

Overview

US-Appliance has a rating of 4.78 stars from 14,258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with US-Appliance most frequently mention customer service, shopping experience, and best price. US-Appliance ranks 2nd among Kitchen Appliances sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
15
See all photos

What reviewers want you to know

Positive highlights

  • Appear to be great prices, easy shopping experience from the website - hopeful delivery and product will be as smooth.
  • After speaking with a customer service rep regarding the delivery timeline, I was happy to place my order.

Critical highlights

  • While the customer service representatives do really try, it isn't worth it.
How would you rate US-Appliance?
Top Positive Review

“UDATE - US Appliance”

Robert W.
7/24/23

I should have updated this review some time ago. First thing first - if you purchase anything from US-Appliance, you must follow to the letter their product acceptance requirements. Generally this means that you have a very limited window to respond. If you don't, you will likely be responsible for the cost of any repairs that are required. However, I ultimately found a customer service representative that was very helpful and ultimately resolved my issue. I was able to return my oven and get a replacement. It took finding that right person and to plead my case but they made it right in the end. Saved a lot by using US-Appliance.

Top Critical Review

“Not good. Technician don't show up”

Nora T.
8/10/23

Not recommended. You pay 140 for the visit. Then they don't fix it and schedule and appointment an other day. And no show up, no answer phone, no text nothing.

Reviews (14,258)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (36) customer service (97) delivery time (23) delivery company (13) appliance package (28)
Thumbnail of user norat90
1 review
0 helpful votes
August 10th, 2023

Not recommended. You pay 140 for the visit. Then they don't fix it and schedule and appointment an other day. And no show up, no answer phone, no text nothing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user philg65
Phil G.
1 review
0 helpful votes
May 25th, 2018
Verified purchase

web site very good but need to have phone conversation available until a later time to allow west coast customers obtain more info

Thumbnail of user yvetteb164
1 review
1 helpful vote
January 13th, 2022
Verified purchase

Zero stars for US Appliance. This business misrepresented their shipping policy and they are awfully rude. Their representative said that they could split and ship the order as the appliances became available. It was a specific question because I was planning to break down the order into smaller orders for expedience. I was told that they would split the shipments as the items became available. I sent emails regularly to check on the order and request shipping what was available at that time and no one said anything about a charge. All of a sudden months later, they say they will charge a shipping fee each time to deploy the order. Moreover, the manager Ron is extremely ignorant, with his facts and manners. He categorically states that no one said they would split and ship and that the customer heard what they wanted to hear. No, perhaps your colleague didn't understand the question or was not transparent about the policy. Ron didn't look into it or talk to anyone, he just said it didn't happen. There are many emails where the salespeople could have shared this policy but they never did until now. On top of misrepresenting their policy, this business provides a very disorganized and unfriendly customer experience. Ron hung up the phone and said he is "done" because any version of the story other than his is just wrong even though he wasn't in the conversation and didn't check. US Appliance is a disaster and if you buy from them you will regret it. Their website is also misleading with self-selected reviews. Check their Yelp and BBB for the real reviews.

Products used:
Purchased fridge, stove, double ovens, exhaust, dishwasher, washer and dryer. Would never buy from this company again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user billv318
1 review
0 helpful votes
May 14th, 2021

Do not order parts from USA-Appliance parts. I purchased and paid for a part via paypal and received confirmation that it was in their shipping process. The next morning I received a text message that the order had cancelled. I checked back to their website and that same part was in stock at a higher price. I called multiple times and was never able to reach anyone so I left messages and never heard back.

Thumbnail of user henryk101
Henry K.
1 review
0 helpful votes
December 5th, 2019
Verified purchase

It was very easy to choose the set we needed and order it. Looking forward to receiving the new appliances.

Thumbnail of user paulg1851
1 review
0 helpful votes
January 17th, 2022

After items were damaged in shipping customer service handled replacements quickly and thoroughly. Will buy from them again and recommend to others.

Thumbnail of user christinei22
Christine I.
1 review
0 helpful votes
July 28th, 2018
Verified purchase

I can't say whether or not I would buy again, based on my internet shopping experience thus far. I haven't installed the appliance yet.

Thumbnail of user sandia24
1 review
3 helpful votes
January 15th, 2021

I have had the washer four months (Sep 2020) and it quit washing and stopped draining water out... I called but only a 30 day guarantee. Now I would have to pay them for labor and parts to fix -- I guess I should have bought a brand new one from a reputable company. I see why they do not stand by their junk!
Menaul store in ABQ

Shipping
Quality
Thumbnail of user timb443
Tim B.
1 review
0 helpful votes
December 3rd, 2018
Verified purchase

Ron was very helpful in answering all my questions and fast. Great Deal! Shopped around for awhile. No one can touch the deals.

Thumbnail of user myrae6
Myra E.
1 review
0 helpful votes
July 22nd, 2019
Verified purchase

I was shopping on Best Buy's website but when I chose my appliances I did not realize I had been routed to US-Appliance.com. I am a widow and live alone and was expecting my appliances to be delivered, the old ones removed and the new ones installed which Best Buy would have done. I had no idea they would be drop shipped. Had I known I was not on Best Buy's site I would not have ordered. It was difficult for me to get someone to come and help me get the old ones out and the new ones installed. I am happy with the product but disappointed in the delivery method. Perhaps there should be some mention of the shipping arrangements on your website.

Thumbnail of user renees107
Renee S.
3 reviews
0 helpful votes
September 8th, 2018
Verified purchase

Fast, easy, good prices and selection. I haven't opened the box because they are still remodeling my kitchen but I feel confident that I will be pleased with the product.

Thumbnail of user amandae812
2 reviews
1 helpful vote
April 19th, 2022
Verified purchase

I would rate US Appliance zero stars if I could. From start to finish, our experience was a disaster. I opted to purchase from them despite subpar reviews because they assured me that the items I wanted (black stainless Kitchenaid refrigerator, range, dishwasher, and microwave) were available in February, 2022 despite being out of stock at other big box stores. Once purchased, that ship date changed to March, then April. I began cancelling items as they became available elsewhere, and they "magically appeared" available to ship to us from US Appliance. The first range came in pristine packaging yet was very obviously dropped - there was a puncture in the side of it and both sides had large dents. We were outside of the 24-hour return window once discovered, but US Appliance charged us $240 to return it and ship a new one. The new one was also dented badly on both sides from a forklift or something? But at least no puncture... Then the dishwasher came - also in pristine packaging. Upon installation, a large dent was discovered on the interior side of the door. Again, because we are outside of the 24-hour return window, we are now stuck with it. The refrigerator is also dented on the side, but concealed and cosmetic only so it is not as concerning. I should have cancelled the entire order. The delivery person stated that this is common practice for the company and blames inadequate pallets/packaging; however, all packages appeared undamaged - almost as if they are selling damaged goods in new packaging. DO NOT PURCHASE FROM US APPLIANCE UNLESS YOU WANT DAMAGED ITEMS AND A LARGE HEADACHE.

Tip for consumers:
Don't use them - Seriously, run!

Products used:
undecided

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaimem87
Jaime M.
1 review
0 helpful votes
February 26th, 2019
Verified purchase

I want to make sure that the people who deliver the washer & dryer are coming equipt to install it properly and have everything they need to do that.

Thumbnail of user juliaw130
Julia W.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

Very user-friendly website! Chat function also easy to use and the customer service associate (Carla) I chatted with was very helpful.

Thumbnail of user karenb435
Karen B.
4 reviews
0 helpful votes
May 4th, 2019
Verified purchase

This is my 2nd time ordering from you. I'm a little disappointed in the delivery people you use here. The last guy almost wouldn't leave the appliances in the garage (easiest access) because it had a 1 inch lip! I helped push the appliances in so he wouldn't leave without delivering the order! Not good!

Thumbnail of user lindas1119
Linda S.
1 review
0 helpful votes
December 3rd, 2018
Verified purchase

The receptionist was very friendly and helpful as was Ron who helped me with my order. I look forward to receiving my new cooktop and feel confident that US Appliance will take good care of me.

Thumbnail of user ambrag
1 review
2 helpful votes
May 2nd, 2021
Verified purchase

I was very excited to find what appeared to be a great deal on a set of kitchen appliances. I ordered 1/30/2021 in which 9 received an email stating 1 to 4 weeks for delivery. I called the end of February asking time frames & if I want home would the appliance be left outside? I was informed my appliances would arrive around the end of March, but the fridge was on back order & would be a few weeks later. I called again 4/30 as I still have not heard anything & have not received any products. They now said I should receive them around the end of May & the fridge is still on back order & may be delivered a couple months after. So I have now been without a stove for 3 months. The people I have spoken with qt customer service are friendly. I was informed no appliance place have things available due to covid. I have contacted other places which confirmed they could get items delivered to be within a couple of weeks. Now I don't know if I should cancel my order to purchase elsewhere for more or continue waiting & hope they will not add additional months every month ad it had been so far. I'm very disappointed to the point I'm scared something else will be wrong when/if I get the items.

Products used:
I purchases fridge, oven, dish washer & microwave. Have not received them yet & it is now been over 3 months.

Service
Value
Shipping
Thumbnail of user justind314
2 reviews
0 helpful votes
June 7th, 2022
Verified purchase

Be prepared to wait for your order due to Covid product delays (not US Appliance's fault), but the order was delivered as expected and US Appliance provided excellent service and updates during the waiting process. Love my new Weber grill!

Products used:
Weber Grill

Service
Value
Shipping
Quality
Thumbnail of user fernandaz
Fernanda Z.
1 review
0 helpful votes
May 27th, 2018
Verified purchase

Haven't received it yet, but awesome site with great prices! We went from checking out sale prices to purchasing an entire appliance package for our kitchen within a few hours!

Thumbnail of user rodneyw50
Rodney W.
1 review
2 helpful votes
March 21st, 2019
Verified purchase

Credit Card was charged immediately and delivery was a month later.
Card should have been charged on shipment not receipt of order.

Had to call twice for delivery date information.

Thumbnail of user chrisd309
Chris D.
11 reviews
5 helpful votes
May 18th, 2019
Verified purchase

Great selection on items I was looking for... The prices here have been better here even after days of shopping.

Thumbnail of user lb151
L B.
1 review
0 helpful votes
April 13th, 2016
Verified purchase

Looked around for new appliances after the appliances in my last appliance suite started to fail. Tried local brick and mortar places first and then went online to check pricing. No price match and they all wanted something for the delivery as well. Overall a good experience and appliances look great.

Thumbnail of user charlesv74
Charles V.
1 review
0 helpful votes
August 16th, 2018
Verified purchase

Great prices and very easy to order online. I just order so we'll see how fast shipping is. I'll let everyone know.

Thumbnail of user sherriew9
Sherrie W.
4 reviews
0 helpful votes
August 30th, 2019
Verified purchase

I have purchase from you guys before. It was an excellent experience years ago and I believe I will again have an excellent experience.

Thumbnail of user harveyg48
1 review
7 helpful votes
December 11th, 2020

I live on a narrow 2 lane road with no sidewalks or even space to pull off the road. R&L Trucking dropped the appliences off on the road where they could be hit by traffic. I ask the driver to go up the driveway to drop them off but he refused, saying he didn't make the rules. I have a circular driveway, and I have had large trucks drive it with no problems. There is no need to even turn around or back out. Now I have over 600 pounds of appliences I have to get off the street and up to my house. How am I going to do that?

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