• CeX UK

CeX UK

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Overview

CeX UK has a rating of 1.21 stars from 267 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about CeX UK most frequently mention customer service, second hand, and phone number problems. CeX UK ranks 876th among Gaming sites.

  • Service
    96
  • Value
    93
  • Shipping
    74
  • Returns
    80
  • Quality
    85
Positive reviews (last 12 months): 3%
Positive
1
Neutral
1
Negative
31
33
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Manager refused refund and referred me to on-line customer services even though it was their error.
How would you rate CeX UK?
Top Positive Review

“Shop and service”

Jan H.
5/20/22

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Top Critical Review

“Appalling customer service and still no refund”

Donna R.
12/10/23

I ordered an item on 19th October 2023. The item never arrived. I was told that they needed to investigate with Royal mail. I have had no response and they still have my money. Its an absolute disgrace. Avoid this company at all costs because if something goes wrong there is no accountability on their part. This is their issue to sort not mine, yet I am here £180 down and still no refund sight.

Reviews (267)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (60)
Thumbnail of user shaunjacksonhawaii014
3 reviews
0 helpful votes
March 10th, 2024

Never again first purchase dirty scammers cancelled no explanations,
Say there products don't come with chargers hoe the hell can you use the appliance!
Avoid at all costs

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnaraschke
1 review
3 helpful votes
December 10th, 2023

I ordered an item on 19th October 2023. The item never arrived.
I was told that they needed to investigate with Royal mail. I have had no response and they still have my money. Its an absolute disgrace.
Avoid this company at all costs because if something goes wrong there is no accountability on their part. This is their issue to sort not mine, yet I am here £180 down and still no refund sight.

Service
Value
Shipping
Returns
Thumbnail of user andyh625
1 review
1 helpful vote
November 20th, 2023
Verified purchase

Appallingly bad company, inept staff and downright dishonest. The item I bought was supplied in the wrong colour, had to take to a store for a replacement. Then 8 months later it's faulty and doesn't work. I took it back to the store but they refused to repair, replace it or refund it.

Service
Value
Shipping
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Thumbnail of user iand419
2 reviews
1 helpful vote
January 31st, 2024

Sadly sent the 1.0 disc instead of the 3.0 disc in a starter pack bundle with figures, playbase etc. and wont send the correct one (worth about £2) even though selling it online still. Hoping the customer service will do better than just 'follow this link' to send it back... I wouldn't mind if getting to the nearest shop didn't involve driving and parking fees, and returning it online didn't involve me needing to source new packaging and faff around with returns (original packaging sustained damage being sent to me) Such a shame as I'd placed 3 separate orders in a short space of time, and when asking for a simple fix to a problem, I'm greeted with a lazy solution on their part.

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Value
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Thumbnail of user markyelmes
1 review
1 helpful vote
February 8th, 2024

Their support is non-existent! Ordered online, shows as delivered but it has not been. There is no where to contact CEX for help, their support page states they'll reply within 24 hours but they don't. I'm £150 out of pocket and there is no way to get support from CEX.

Service
Value
Shipping
Returns
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Thumbnail of user alexb1984
1 review
0 helpful votes
January 15th, 2024

I brought in a brand new pair of Samsung Buds2 Pro, sealed and the guy at the counter asked me to open them. I said if he opens them he'll have to buy them. He told me the price he can offer for them and I said yes, it's fine. He opened them, had a look at them and then he said he'll have to keep them to run some tests. That's when I asked him why he didn't tell me that at the beginning as I do not leave nearby and I am looking to sell them on the spot. He said he's sorry and that's the procedure. Now I took them to another shop and they gave me less because the seal was ripped off. I'm never going back to CEX ever again although my friends warned me ahead and I still went.

Service
Value
Thumbnail of user hollieblonde
1 review
0 helpful votes
March 2nd, 2024

I spent £68 on 2 games and 2 controllers and none of them work!
Don't you check the products before you sell them on for profit?!?

Service
Value
Quality
Thumbnail of user tessf22
1 review
0 helpful votes
December 8th, 2023

Bought my granddaughter a phone £285, iPhone 11. The guy serving kept holding the phone wouldn't let us take it and look at it. Kept holding the top and pointing to a little crack at the bottom.
When we got home my granddaughter was so busy getting apps downloaded etc, she never noticed a chip out of the top corner very small. The phone worked perfectly so we just left it till 1 month later it started to get really really hot and just kept shutting down. On inspection by my daughter we know that the battery is only 75%. It just feels like a total con paying that kind of money for a useless phone. I would bet money on the sales guy knowing it was a crap phone along with the chip at the top where he kept his thumb.

Thumbnail of user cianmonaghan80
1 review
0 helpful votes
May 3rd, 2023

Its good for buying stuff but selling stuff is a scam because they sell fifa 14 for 4 pounds and then you get 1 pound of it this is for the ps vita but a then they sell fifa 14 on xbox one for £6 then THEY SELL FIFA 15 FOR £3.50 ITS A SCAM AND NOT A SCAM BUT I GOTTA SAY IF YOUR LOOKING FOR MONEY FROM SAY A STARFOX FOR THE N64 SELL IT ON EBAY TO GET YOUR MONEYS WORTH

Products used:
FIFA 14

Service
Value
Shipping
Returns
Quality
Thumbnail of user janh529
1 review
1 helpful vote
May 20th, 2022
Verified purchase

I'm fun of retro gaming so I use to sell and buy Gameboy games from Cex shop and I'm very satisfied with their professional service. Whatever I order is usually dispatched within one day and if some problem comes up I just pop up in shop and they resolve it. I recommend.

Thumbnail of user mk665
1 review
0 helpful votes
December 29th, 2023

I was sold a Spider Man: Miles Morales PS5 copy which didn't work at all because of multiple scratches on the back of the disc. I went back in to return it, and the guy told me that, because I don't have a receipt or any proof I bought it from them, they can't return it. But the best part? The guy who SOLD it to me was standing right next to him and didn't say a word.
Another time, I bought a Switch Lite and the left analog was extremely faulty, so I wanted to trade it in for a voucher or just return it. But then another worker butted in and told me I have to wait for 2-3 weeks for them to test it, and then I need to give them a chance to fix it, and only then would they "buy" the console off me; not refund me; buy it off me for a much smaller price.
Overall, product quality is extremely inconsistent and poor, staff only get involved when it benefits them and not the customer, and it's just a waste of time shopping here.
You want a console or a new game? Just buy it off eBay or Amazon. Yeah, it'll be a bit more expensive, but at least you're guaranteed a good-quality product.

Products used:
Spider-Man Miles Morales (PS5), Nintendo Switch Lite

Service
Value
Shipping
Returns
Quality
Thumbnail of user iuliang3
3 reviews
4 helpful votes
September 20th, 2023

After few good years of me as one of their loyal customers, i've decided that enough is enough, so i quit their services... Wrong items sent to me multiple times and problems with delivery. If this is how they send parcels, i don't want anything to do with this company!
* You're welcome CEX!

Tip for consumers:
I stoped using CEX.....

Products used:
Not relevant to my concerns.....

Service
Value
Shipping
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Thumbnail of user helenw1144
1 review
2 helpful votes
May 14th, 2023

We bought a monitor and it developed a fault with the screen while under warranty and cex refused to fix it claiming it must of been damaged in store they claimed it must of been dropped yet now say it could be a number of things funny thing is they claimed they had checked it yet can not tell us exactly what is wrong with it so clearly hasn't been checked there just using the excuse its been damaged to avoid having to honor the warranty total rip off merchants

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Value
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Thumbnail of user mandae3
1 review
3 helpful votes
August 22nd, 2023
Verified purchase

Bought a iPhone 14 pro from Wrexham store got it home and there is android software on it. Took it back won't give refund so now in hands of trading standards. Won't use this company again disgraceful

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Value
Shipping
Quality
Thumbnail of user wartnabyfamily
1 review
2 helpful votes
April 19th, 2023

When to the store to sell my PS4 after waiting ages for them to test it they came back saying the seal was broken and would not buy.after getting home we found that the outer box was missing the power lead. The controller lead missing.they give you nothing for your items £59 for a playstation 4 and the second hand games are more expensive then Amazon brand new.insulting people go somewhere else most of there stuff have faults

Service
Value
Shipping
Quality
Thumbnail of user johnb10568
1 review
0 helpful votes
February 24th, 2023

I wanted to sell my Xbox Series X console and they rejected it, because of a faulty HDMI port. They sent it back to me and I plugged the console in to see if that was true. Well it ain't true, the Xbox displayed perfectly on my TV. Nothing is faulty with the HDMI port and I payed special delivery to get it to them. This is really annoying and I just wanted to warn people about wasting your time and money.

Service
Value
Shipping
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Thumbnail of user roberth6090
1 review
4 helpful votes
May 21st, 2023
Verified purchase

The worst company I have ever had the displeasure to deal with.
Miss selling at its very best, People, be warned, if you want to be screwed conned and made to look completely foolish, then go ahead and deal with these guys.
Shocking attitude,
Absolutely terrible experience,
BE WARNED

Thumbnail of user brianw1971
1 review
4 helpful votes
May 5th, 2022
Verified purchase

Bought a samsung galaxy 4watch £150 has a high battery drain 6/7 hours normal use, thought it was faulty, took back to wythenshawe cex who exhaustively tested it by leaving on a desk and pronouncing no fault found how unsurprising.
Normal stores give more than a 2 day return slot for possible faulty goods so I am presuming the 2day policy is supposed to be a get out of jail card for cex? Doesn't matter I'm not going back in cex again.

Tip for consumers:
Don't go off the cex 5star reviews as I think some might be fakes

Products used:
Galaxy watch 4

Service
Value
Returns
Quality
Thumbnail of user barryd295
1 review
2 helpful votes
February 12th, 2023

Now tried contacting CEX on numerous occasions and it seems not an ounce of give a £#!@ was given. Parcel not turned up after 2 weeks and after sending emails and filling out online forms still no joy, I think I'm dealing with bots rather than real people. All I want is my money back for an item I haven't received, not much to ask.

Date of experience: 29 January 2023

Tip for consumers:
Do not use online services

Products used:
Headphones

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaysone11
1 review
1 helpful vote
March 20th, 2023

I purchased a Garmmin watch. Unfortunately the watch sent was faulty and i asked for a replacement. They weren't able to supply one, so i asked for a refund. They insist that they have to carry out checks first, which is understandable. 10 days after receiving it they have still not reimbursed me. Just 2 minutes will tell anyone it's faulty. I'm left £250 out of pocket, this service is shocking and not acceptable. I'm now having to contact trading standards to chase my refund

Products used:
Garmin Watch

Service
Value
Shipping
Returns
Quality
Thumbnail of user nigell61
1 review
1 helpful vote
December 26th, 2022
Verified purchase

Be very warned!
Iphone 8 plus - mint condition grade A - guy in shop agreed it was perfect BUT
No box so from £156 to £125 they don't tell you that
Had brand new cable but no plug - deduct further £2.30
Took phone, phoned me later to say battery was running low - reduced price £52 - AND ON RECIEPT SAID NON WORKING - NOT TRUE as it was a long drive there and back they have you.
DO NOT SELL GOODS TO THIS BUSINESS IF YOU WANT REASONABLE VALUE

Tip for consumers:
Go elsewhere for reasonable value

Service
Value
Thumbnail of user blaagh1ab
1 review
2 helpful votes
May 20th, 2023

Well, we bought a Samsung galaxy fold 3, it came without the protective inside screen cover and had a small damaged area on the fold
They insisted 'we' had removed the cover and refused the return. Pretty disgraceful really and will not use again.
The store we took it to said it should never have been sold in the first place as there was a damaged area near the fold, so it will probably fail at some point

Thumbnail of user nickj467
0 reviews
2 helpful votes
January 20th, 2022

It's more expensive to buy an old game or anything really from here and the steal money from trade ins. One time I took my camera to trade in and they gave me a really low offer, I didn't want to do it, but then I saw that they had broken the memory card slot, useless pricks. It's a terrible shop and should be boycotted to maybe bring a new better honest version of a trade in place. It used to be, but now it's just a way to take people's money and as much as possible

Service
Value
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Thumbnail of user martinp546
1 review
1 helpful vote
October 7th, 2022
Verified purchase

I've used to like Cex, but changed my mind after this experience. I've placed an order for £525 GPU 1 week ago. Received wrong tracking number. When I've contacted support they send me unrelated generic message about large letter items. Until now I don't even have valid tracking number after getting in touch 4 days ago. Pathetic service.

Thumbnail of user jonesjay479
1 review
0 helpful votes
May 20th, 2023

Don't buy from here as I had the item for one day and they don't do refunds on the day I got me item and when I taken it back they had to test it out and that 1st even tho I only had the item for 4 hours and they don't refund the item back on your card even tho I had the item for one day.forcing you to spend the voucher I got from the store. Shame on ya's cex not a happy customer ye going to lose all ya Customers the way ya treat people it's not on!

Products used:
Joy pad

Service
Value
Returns
Quality

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About the business

Hello, we're CeX. Buy, sell & donate phones, games, movies, computing kit & gadgets. Find your nearest CeX www.webuy.com/stores

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