Hey everyone, I'm sorry to tell you, but these guys sell fake UGGs. There is a great post about the only way to get real UGGs here:

http://www.sitejabber.com/reviews/www.uggfactorystore.com?rid=2f9bf857cf86766f98f0b131e135382e

Ordered a pair of UGG boots, didn't fit properly,,,Should have known something was up when package arrived with no invoice or instruction for return/exchange. upon finally contacting via email about requesting a RA (according to their return policy)...I was told to sell them to someone...And if I returned them I would be charged $30 for the shipping (they charged me $20) plus 10% restocking fee, so I would be better off selling them and they would give me $15 off on another pair. Several emails later, I have yet to recieve an RA address and they are now ignoring me completely so I have contacted my CC company for assistance. I have learned my lesson; not ignoring a website that lists no contact info such as a telephone or address in the U.S...I got on line and found all these complaints simlair to mine and worse, why has this website not been reported to the AG office...I will be reporting complaint as soon as I get this resolved....What a bunch of thieving chinamen...

Annie from MA

Votes (1)  •  Comments (1) •  Link to this review

T N. one huge red flag to note when buying ugg:
the only legitimate site that uses "ugg" in its name is the official website of uggaustralia.com. any other site that uses ugg in its name is either going to send you fakes (and they're all over, not just in China) or will cheat you

you should also be paying attention to about us pages - if spelling / grammar are bad, it's probably not based in the U.S. if there's not a phone number or email address, it's also not a good sign. sorry this happened to you.

3/8/11  •  Votes (0)

Do NOT buy from this website. I have had nothing but problems from the beginning. I tried to cancel my order and they still shipped the boots saying they didn't get the email even though they responded to the email. And now they won't give me the return shipping address to return them saying that I can't return them.

Ordered 2-pair of uggs boots, one for my daughter for Christmas 2009 and one for myself. I did not have the boots 2 months and the entire stitching on the heal gave way. The entire heal is off the boot! I of course tried to contact the company and guess what, cannnot find website. Worst purchase I have ever made!

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mel h. Ordered two pair of Uggs, could not tell if order went thru so I sent an email. Got a return "vacation"email within an hour that they could not respond to me immediately b/c they were on vacation "enjoying the new year" WHAT?! I immediately sent them a reply cancelling my order and then called my bank and am now disputing the charges. Should have known when there was no phone number and tons of Grammer mistakes.

4 minutes ago  •  Votes (0)