• Uber

Uber

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Overview

Uber has a rating of 1.64 stars from 1,867 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Uber most frequently mention customer service, credit card, and phone number problems. Uber ranks 16th among Car Sharing sites.

  • Service
    394
  • Value
    356
  • Shipping
    151
  • Returns
    172
  • Quality
    296
Positive reviews (last 12 months): 5.3%
Positive
14
Neutral
2
Negative
246
246
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service for charging an arm and a leg.
  • UBER fraudently charged my USAA credit card 20 euros (21.76 USD) on a 53.67 euro ride for a tip I didnt leave!
How would you rate Uber?
Top Positive Review

“Uber delivery”

Nino Z.
1/12/24

This review is aimed at Uber drivers and I give you the alert to pay attention to the big scam that I just realized as an Uber Eat driver: When the call for a delivery appears on your screen, the rate that you are going to earn appears on your screen. You do the work of picking up the food and dropping it off at the customer's address. A few days ago I realized (I had not paid attention before and had trusted the application) but I was surprised that all the deliveries I made in three days were half and less than half of what was offered, example: a delivery of $7.28 I received $3.08, another of $9.00 I only received $3.5, so after more than 13 miles and tolls my "earning" would be $2.00, which does not pay for a gallon of gasoline, when I call Uber help regardless of transfer me to more than 4 people and more than 2 hrs, their give me different explanations such as: the client did not give you or regretted the tip; something false since that voluntary amount is after delivery and depends on how you have done your work. Drivers, check and if someone else is happening to you, make your defenses and make it public since if we multiply these "differences" in the amounts offered and that are charged to users, the theft or scam amounts to billions of additional dollars that Uber makes its drivers… be careful

Top Critical Review

“An outstanding balance”

Jing Z.
2/6/24

Uber somehow decided that I didn't pay €41 for the trip I took a year ago, but I did pay for it after I sent help request five times, finally one of the agents said yes it's paid, but they never removed the outstanding balance. Yesterday I sent another request, explaining the situation, they didn't even really read my email Then said you have to pay that €41 house and there's no phone that I can call everything is online, horrible horrible

Reviews (1,867)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (246) credit card (97) phone number (53) cancellation fee (56) bank account (21)
Thumbnail of user jingz21
2 reviews
0 helpful votes
February 6th, 2024
Verified purchase

Uber somehow decided that I didn't pay €41 for the trip I took a year ago, but I did pay for it after I sent help request five times, finally one of the agents said yes it's paid, but they never removed the outstanding balance. Yesterday I sent another request, explaining the situation, they didn't even really read my email Then said you have to pay that €41 house and there's no phone that I can call everything is online, horrible horrible

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Value
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Thumbnail of user lorieb99
1 review
0 helpful votes
January 30th, 2024

I was never given a credit for $5 bucks after spending 20.99. No one seems to have any resolution. I will dispute this with my bank. This company is wrong on so many levels. The food is not safe to eat.

Tip for consumers:
That you will not be treated as a human. I'm not sure if it's robots in the chat help.

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Thumbnail of user angelan1168
1 review
1 helpful vote
February 8th, 2024

I ordered under the wrong address and immediately noticed. Called the restaurant first to let them know not to make the food and they were fine. Then I chat with customer service at Uber and they said I would still get charged even though I have spoken to the restaurant beforehand and it was all done immediately after noticing the error. They have lost a customer. In the past they made a huge 2 big mistake with large breakfast orders, one corporate and another family get-together. Never again.

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Thumbnail of user sueb1172
1 review
0 helpful votes
March 4th, 2024

$74?! Are you high?! A salad & two Quesadillas. The bag was torn top to bottom, food spilled everywhere.
Unacceptable. I will post this everywhere a warn everyone. Lame live and learn.

Thumbnail of user robertc7991
1 review
0 helpful votes
March 4th, 2024

Uber will charge you a specific rate to a destination. Then attempt to charge you quadruple for your return trip. I paid $8.99 to my destination to make an immediate purchase. As soon as I stepped out of the business and requested a return ride the price was,$33.34. Exact same mileage. I wound up walking the 3.2 miles to get home. And I am a 67 year old man with difficulty walking. Thankfully an honest patron saw me struggling down the road and provided a ride. $#*! Uber. I will never use them again.

Thumbnail of user billl1117
1 review
0 helpful votes
January 5th, 2024

2 of about 5 rides with Uber left me furious. At times poor (no?) English, stubbornly refused to accept that we were travelling in the wrong direction. Another refused to slow down and meet at the agreed address, so that my 93 yr old mother, who has problems even with a walker, could get into the car, even after seeing/TALKING to me ("noh"). Traveled further down the road and stubbornly refused to move back. Then left without us and has the insolence to charge a cancellation fee. We had to call a professional cab company. Still really pissed off.

Service
Quality
Thumbnail of user odettee4
1 review
0 helpful votes
February 19th, 2024

Hello, my order got delayed by 1 hour and I tried to reach customer service, only for a robot to link me with an agent who would not answer at all. For clarification, I wasn't being rude to them, as my first message read "Hello" and I waited for 10 minutes before i sent another text describing my problem. I still hadn't got any reply. I can confidently say that this is the worst customer service I've been through. If you won't reply, why do this job?

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Value
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Thumbnail of user jeffreyk761
2 reviews
2 helpful votes
July 9th, 2023

$19 for ride to stadium for concert. $52 for return trip initially. Walked a mile away from stadium traffic so driver could avoid. At pick up, driver drove back into the mess of traffic despite navigation showing different route. Received 2nd invoice informing me there was $17.25 extra fees added not disclosed at the time of booking due to the event traffic. That was purely a driver wrong decision. Price gouging

Products used:
Uber ride

Service
Value
Thumbnail of user tanyas914
1 review
0 helpful votes
February 4th, 2024
Verified purchase

I placed an order at 10:15 on my Uber app from IHOP it was 22$ and change I took an hr and a half and after I got it I was missing my waffle all I had was a few cut up strawberries and syrup and then they said they couldn't do anything for me. I would have to contact IHOP. Normally they put a seal on your food but I didn't have anything like that on it. I called IHOP and they said since I placed it with Uber I would have to contact Uber

Products used:
Uber

Service
Value
Shipping
Returns
Quality
Thumbnail of user j.a18
1 review
2 helpful votes
October 30th, 2023
Verified purchase

Uber advertises their prices, however once I finish the ride, I find I have been charged an average of $10-$15 more in a "booking fee", "wait time" fee, "airport drop off and surcharges". I prefer knowing upfront what the costs are. Secondly, the only way to communicate is through their APP - no humans, no emails, and if an issue is not listed, there is no way to report it. PS. Donwloaded my bill, but this system is not accepting pdf's or png's -?

Products used:
Uber taxi ride

Value
Quality
Thumbnail of user jorgec649
1 review
0 helpful votes
January 13th, 2024

I got charged overpriced for a trip and not being enough, they duplicate the transaction. Be careful with this scam stupid platform, they are such a thieves!

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Value
Shipping
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Thumbnail of user lindaa1268
1 review
12 helpful votes
March 29th, 2021

UBER charged my checking account debit card fraudulently. This caused a huge upset with the family and overdrew our checking account. We were harmed by this. You cannot reach UBER by phone or email. They are a fraudulent company. Their CEO needs to go back to IRAN along with his terrorist and fraudulent buddies. He doesn't belong in America! Do not do business with them. They will hack your credit card too!

Tip for consumers:
If you cannot reach a company via phone or email, such as UBER. that should be your FIRST RED FLAG. Do not do business with UBER. They are evil and dishonest. They have been reported to the Federal Trade Commission. I will be taking legal action against them and their stupid Iranian CEO who needs to go straight to where the devil lives.

Products used:
I didn't use UBER. They fraudulently hacked my debit card.

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Value
Shipping
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Thumbnail of user mikes4982
1 review
0 helpful votes
March 6th, 2024

I had downloaded the Uber App onto my new cell phone while traveling. I needed a ride from Florida to the nearest airport. When I went to order a car, I was told that they needed to verify my credit card by logging into my credit card account and verify the "2 amounts" that they had put on my statement. I was already running late and didn't have time for that bullcrap. I downloaded Lyft, and they were there within 5 minutes. No problems. Bye, Uber. I deleted you.

Thumbnail of user ahront
4 reviews
5 helpful votes
November 13th, 2020

Usually Reliable, and can get a ride fast anywhere and for a reasonable price. But sometimes there may be hiccups, for example one time the driver was not wearing a mask and another time they canceled on me and I was still charged a cancellation fee. But overall would recommend.

Thumbnail of user jeffc2323
1 review
3 helpful votes
December 18th, 2023

Cancelled an order that said it would deliver in 15 minutes and was 45 minutes+ with the driver making no progress. They charged me for the order. I spoke to 3 incompetent customer service agents who copied and pasted responses to me. I've spent hundreds on this app over the years. They won't get another cent out of me. 0 out of 100. They're not only thieves, but they're stupid thieves.

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Value
Shipping
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Thumbnail of user frankhuanghuang
1 review
0 helpful votes
February 11th, 2024

Long waiting time to get trips nowadays, because they keeping adding more new drivers, even add more fees to riders, and cut more from drivers, so the drivers get less pay and opportunities. See my earnings, low as 6 bucks per hr, the minimum wage is 16.55( Ontario Canada)

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Thumbnail of user samanthar420
1 review
8 helpful votes
June 13th, 2021
Verified purchase

I had as healed ride for work at 9:40 to be there at 10, because I did not want to just be sitting around because I can't clock in early. So at 9:20 it says my driver is 5 min away. That's gonna make me a whole 20 minutes early, where I have to either sit in the break room where there's no Wi-Fi connection and no data connection, or sit outside in the heat. When getting ahold of customer support and explained the situation all they wanted to offer was a 50¢ refund and cancel my ride. Not only was this sad as hell, but then I was unable to book another ride to work. And my card got charged twice, worst company ever!

Thumbnail of user melg129
1 review
0 helpful votes
February 8th, 2024

This company is making a lot of money off people when the refuse to refund you for an order that their driver never delivered it still shows hours later my order still not delivered

Thumbnail of user yesm12
1 review
0 helpful votes
February 27th, 2024
• Updated review

This company over charged customers putting drivers in jeopardy of being attacked they underpay employees making it extremely difficult to do the job also they will cut you off the platform for no reason and they will not let you rejoin save your self the headache and do not rely on this company that screws hard working Americans out of work and services

Tip for consumers:
Don't get scammed attacked or underpaid

Products used:
Uber and Uber eats

Service
Value
Shipping
Returns
Quality
Unfair and fraud warning
December 15th, 2023
• Previous review

This company Underpays and fires you for no reason overcharges customers to get them to attack you also they use fraud emails to get you to use their services

Tip for consumers:
Do not trust them

Products used:
Uber eats

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterp1825
1 review
0 helpful votes
February 29th, 2024

After a 8min trip, with my daughter in an Uber, the fare increased from $8.25 to $28.25!
The increase was caused by the driver claimed to Uber that there was a food mess in his car, and $20 cleaning fee. The driver never mentioned anything to me at the time
We never had any food! Uber has refused to refund the $20 fee, despite numerous requests. Bastards!

Products used:
In the future not Uber

Service
Returns
Thumbnail of user davidp1890
3 reviews
8 helpful votes
June 14th, 2021

I will never use Uber again. It may be the worst company in the history of mankind.
I live in the San Diego area. Two of my Uber drivers did not know where our airport is. They often cannot find my home even I call them.
In my early retirement I drove for Uber for a few years. Uber completely exploits its drivers. My earnings were far below minimum wage after expenses.
Please: Never do business with Uber.

Tip for consumers:
Never use Uber.

Products used:
Rides

Service
Value
Quality
Thumbnail of user arslaniantamar
1 review
0 helpful votes
February 25th, 2024

The worst, absolutely awful "customer service" you will ever receive in your life. You will be lied to, and transferred a good million times. Buckle up. Almost every single one of them needs to be fired and replaced.

Service
Value
Thumbnail of user desr12
1 review
3 helpful votes
November 25th, 2021

Uber eats can eat a bag of $#*!s. Yesterday I ordered from Chang Thai Christchurch. My food arrived out of the container & sloshing around in the bag. The $#*! driver Harim who drives a piece of $#*! white audi station wagon. I suspect the reason why the food ends up put of the container is because he speeds. Have since deleted uber eats, will NEVER use that $#*!ty service UBER EATS again nor will I EVER purchase food from Chng Thai Christchurch in Hornby on Shands Rd

Tip for consumers:
Don’t, they’re full on thieves & take no responsibility as usual for their $#*!ty service.

Products used:
The rice

Thumbnail of user af683
1 review
1 helpful vote
January 9th, 2024
• Updated review

Charges you one price when you accept the original price given they then add extra charges to your card taking more money for the same ride after they drop you off a 16.00 ride will easily turn to a 27.00 ride without permission the worst company Rob you left and right.

Service
Value
Uber steals extra money
October 5th, 2023
• Previous review

Uber charges you one price takes it off your card then after you are dropped off at your location they then take more money out of your account then they originally charged you it is a rip off don't take unless desperate for a ride and you are willing to have extra money charged to card for no reason.

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Thumbnail of user rebeccam2875
1 review
0 helpful votes
January 19th, 2024

There are no phone numbers to speak to a live person I've tried several times to dispute charges on my account the help center is no help at all takes forever to respond I will never use uber again. Some one keeps using my information and charging my account they have done nothing to help I won't give them one star but site made me

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