• Twilio

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Overview

Twilio has a rating of 2.75 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Twilio ranks 38th among Telephone sites.

  • Service
    3
  • Value
    3
  • Shipping
    1
  • Returns
    1
  • Quality
    3
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How would you rate Twilio?
Top Positive Review

“More and more apps are using sms text messaging to...”

Alex L.
9/14/10

More and more apps are using sms text messaging to cell phones as a way to add functionality to a service or platform. Their prices are so very reasonable and I can see many developers using this soon. I was working on an app that sends a warning to a users cell phone when the freezer temperature drops below a certain threshold ( important for freezing vaccines and other medical storage) and having that feature is something that would make the app 100X more useful. Adding that feature using this api is easy and cheap and it is just a matter of time before this really catches on. Take a look at their prices too... dirt cheap. http://www.twilio.com/pricing-signup/

Top Critical Review

“Created account, instantly disabled and no explanation.”

Hunter E.
7/19/21

I just created an account and was immediately disabled. I received an email and this is the explanation: "In accordance with the Twilio Terms of Service, we have temporarily suspended your account as it came up in a recent security audit of our system. ​ We'll need your help to complete a review of this account and determine if reactivation is possible. Incomplete or missing answers to the following questions will result in delay of this process." ​ They proceed to require me to explain a very detailed business description, our processes from clients booking to service, as well as our privacy policy. All while providing links, screenshots and scans to prove each part of it. I have immediately responded with a very detailed response per the requested descriptions and items. Will update once I hear back from them.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user huntere25
2 reviews
2 helpful votes
July 19th, 2021

I just created an account and was immediately disabled. I received an email and this is the explanation:

"In accordance with the Twilio Terms of Service, we have temporarily suspended your account as it came up in a recent security audit of our system.

We'll need your help to complete a review of this account and determine if reactivation is possible. Incomplete or missing answers to the following questions will result in delay of this process."

They proceed to require me to explain a very detailed business description, our processes from clients booking to service, as well as our privacy policy. All while providing links, screenshots and scans to prove each part of it.

I have immediately responded with a very detailed response per the requested descriptions and items. Will update once I hear back from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexl5
130 reviews
427 helpful votes
September 14th, 2010

More and more apps are using sms text messaging to cell phones as a way to add functionality to a service or platform. Their prices are so very reasonable and I can see many developers using this soon. I was working on an app that sends a warning to a users cell phone when the freezer temperature drops below a certain threshold ( important for freezing vaccines and other medical storage) and having that feature is something that would make the app 100X more useful. Adding that feature using this api is easy and cheap and it is just a matter of time before this really catches on. Take a look at their prices too... dirt cheap.

http://www.twilio.com/pricing-signup/

Thumbnail of user robynw7
1 review
1 helpful vote
May 15th, 2015

SIP Trunking from Twilio does not work with Asterisk based endpoint systems... in short, pretty much any IP PBX. Support in this issue was among the worst support experiences I have had. Canceled Twilio SIP trunk account.

Thumbnail of user charlottef74
3 reviews
0 helpful votes
February 13th, 2020

Don't love it, but don't hate it either, it has its perks when implementing through a software, is not complicated but the solution setup can be messy

Thumbnail of user hamird
2 reviews
0 helpful votes
July 23rd, 2021

They used to be good now better options to chose from. Their pricing is high and APIs need major changes

Products used:
we were using them but moved

Service
Value
Quality
Thumbnail of user ryanb1539
2 reviews
0 helpful votes
February 9th, 2023

It is an okay platform not bad not good. However too expensive and complicated to setup. They also started calling after signup which was a turn off.

Products used:
None we decided to use another platform

Service
Value
Quality

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Cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale. Get started with a free trial.

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