Trustpilot

If a business pays for a business account, they can request the removal of reviews by requiring customers to jump through hoops to prove their authenticity. It's evident that they intentionally leave these reviews up for an extended period, only removing them after six months, banking on the likelihood that the reviewer won't revisit the issue once emotions have subsided. Use Google as you review platform they won't remove them for money.

I've had my account for quite some time. 63 reviews and a 64th added yesterday which was removed due to apparent perceived issues. A 5 star review for a watch company I purchased from. I even sent Trash Pilot my receipt and still the review was deleted. They can shove my help right up their behinds. Deleted my account and won't use them again.

I have had multiple negative reviews removed by Trustpilot even after pictures and evidence have been sent, they are clearly corrupt and are being paid by companies to remove truthful and honest reviews, they will now give me no reason at all as to why they removed my latest review of EVRI who we all know as Hermes "simply renamed", after my parcel turned up late, opened, and relieved of its contents, the courier can clearly be seen on CCTV throwing the package on the porch and doing a runner. Trustpilot can not be trusted.

Trustpilot isn't trustworthy for consumers, it's for companies to buy Trustpilot plans in order to control their reviews. EDreams is not a company it's a scam but after writing my review to warn others about their scam, Trustpilot sent me an email representing eDreams questioning the validity of my review. Now I know: Trustpilot is no different than Yelp (who also solicits business to pay to remove bad reviews and stop hiding good ones.)

Ok so here goes, you get scammed by a company... you want to write about your bad experience on somewhere people can see and know not to do business with such companies... you write on TrustPilot... your review gets pulled! Every damn time, then they try to tell you its some "automated crap" its not! Companies can pay them for likes, what good is that to a fair consumer market?

TrustPilot should be forced to rebrand to DoNotTrustPilot.

Trang wed này rất tốt, nhưng có một lí do là mọi người cứ hủy số người đăng kí của tôi thì rất là khó chịu.

They force you to pay them in order to promote the reviews left about your business anywhere else on the web including on your own website. They also enforce a strict set of rules on how they must be displayed or it violates their terms etc etc. They want an atrocious amount of money for simply licensing reviews, well over $1K per year for next to no features or service. Very dissatisfied. Not to mention they want to increase the price for you the following year and give you the same amount of features. I've pulled resources from this platform and am focusing on capterra and G2 instead.

They are a con! Should be banned from the internet. They allow companies that pay for the service to manipulate the feedback received.

See this example: RMG UK had feedback of "poor" in 2018/2019. RMG writes dozen of fake feedbacks daily and since the beginning of this year, their feedback climbed from "poor" to "average". I and several victims of RMG complained to Trustpilot and their compliance department was beyond useless.

The site is popular and known to give you a glimpse of what most websites truly offers. This website has been useful to me personally and I don't have to waste my time on scam sites. However, I got discouraged when I saw that some sites are actually begging for good reviews from users in return for freebies.

Trustpilot was a Danish site in the beginning. It worked as it should. They published reviews. Over the years Trustpilot started deleting review due to business complains. Now the are terrible deleting profiles. They just call it spam when the content do not fit. Trustpilot isn't any longer what it was, why the rhetoric "trust" just don't apply anymore. 1 star for a scam buisness in my opinion. Complain trustpilot, you just got a mild version of my opinion of you.

As a customer, I expect a certain level of sincerity and professionalism from companies, especially those that promote genuine customer experiences. Unfortunately, my interactions with this company have been utterly disappointing, characterized by a lack of real communication and a failure to adhere to their own stated guidelines.

I approached the company with a serious concern that directly contradicted their community guidelines. Rather than receiving a thoughtful response, I was met with robotic, automated replies. These messages, which were ostensibly translated into Danish, failed to address the specific issues I raised. It's perplexing and frustrating to receive a response in a language that suggests no genuine effort to understand my initial communication.

Furthermore, the company's reliance on automated responses underlines a significant gap between their professed values and actual practices. It's disheartening to see a company talk about authenticity and customer engagement, only to hide behind generic, automated messages that offer no real solutions or acknowledgments of the problem.

The irony is that their replies often reference their guidelines and rules, which, from my experience, they don't seem to follow themselves. This contradiction not only undermines their credibility but also highlights a worrying lack of accountability.

For a company that is part of a platform like Trustpilot, which is designed to foster transparency and honest feedback, this behavior is particularly concerning. It's essential for such platforms to represent companies that genuinely interact and engage with their customers. Unfortunately, this has not been my experience.

In conclusion, I am left with a sense of profound disappointment and frustration. The service I received was far from the sincere, problem-solving approach I expected. If the company is genuinely interested in improving and upholding its standards, I urge them to reevaluate their customer interaction strategies and start practicing what they preach. Until then, I can only advise others to approach this company with caution.

Often, I've had experiences where I left a 1-star review for a certain company, and Trustpilot would take it down because the company I left a bad review for asked them to do so. What's the point of leaving a 1-star review if any company can just come to them and say it's not legit, and they'll take it down? I'd say look for alternatives; you won't get a real picture of companies if their reviews can be rigged as they please.

Thanks.

Trustpilot is one of the best Review centers in the world. I reckoned on what I see there and also Sitejabber.

They deleted all my reviews, positive and negative, after leaving a bad one about a big phone company. To be more precise, they banned my account deleting all the reviews in it. They didn't even bother telling me, I found out myself months later.
Is this an acceptable behavior from a company that blathers on about ethics?
Not at all in my opinion.

I complained about Boss revolutions Promo code scam. And I tried to forward the e mail but they have unreachable e mail. But asking me for reference number which doesn't exist. I attached the e mail I got where by boss revolution admitted their mistake.

I've been reading some appalling things for last 3 months on trust pilot, love holidays are getting customers and staff to write fake reviews, one obvious reason for me to write this is love holidays only has online chat which quite clearly states that, so why is their 5 star reviews saying I spoke to a lovely lady on the phone when it's impossible, this is a daily occurrence by many fake reviews, will never ever use trust pilot again as what's the point.

Extremely disappointed with Trustpilot for allowing fraudulent companies to prey on innocent consumers. I paid for a service that was never delivered, and when I tried to leave an honest review on Trustpilot, it was removed without explanation. It's clear that Trustpilot cares more about protecting its bottom line than protecting consumers from scams. I will never trust this website again, and I urge others to beware of its deceptive practices. Trustpilot is a sham that prioritizes profit over people. Shame on them

It's a great site to get information about prior users experiences for new users to get idea about the service or the products they do online, it's actually very useful information and great to share my experiences with this site, as I was using it silently without having account with it, and I think Trustpilot saves many people from having bad experiences before having on the bright side it' really safe to use a website that has a lot of positive reviews about the product or the service before even using it from prior user experience reviews.

I've been posting reviews on Trustpilot for a while. However, they've recently begun questioning some of my negative reviews. Having to go through multiple emails questioning my integrity.
This has now left me wondering about Trustpilot in general, and as a result, I simply no longer trust them or their independence and will look for another platform.

I left a review about my car insurance being put up by £350 just for moving from a high crime city to a country village by 1st central insurance. Trustpilot demanded photographic evidence "receipts showing my personal information" to prove i was talking about an actual event and not just giving my opinion! I told them to delete my trustpilot account as i would never use their website again. There is no one more enslaved than a man who believes he is free. It seems trustpilot cannot handle free speech and cannot be trusted

They allow businesses to pay for removal. Companies can pay to challenge reviews, in which case you either have to release personal information to a company you've had a bad experience with, otherwise they remove the negative review.

I no longer leave reviews here nor trust reviews I read there.

Amazon is not a good company anymore. Don't get Prime unless you do a lot of buying from them and be very careful what you click on. My honest negative review of Amazon on trustpilot was removed. UPDATE: My mistake it was listed but I couldn't find it. My review of Amazon still stands though. But shopping at Amazon I'm through. They wouldn't allow me to remove my Visa card. You have to close the account first and it's not easy to do. Very complicated. They sent me an unwanted Amazon store credit card of $600.00 to be used only on Amazon without my permission. I shredded it. My Visa card was instantly locked online by me and I got a new card with a different number. All done. All I had left to do was delete their app.

As an avid online shopper and reviewer, I've come across a multitude of platforms for gathering customer insights, but Trustpilot.com truly stands out as a trustworthy and credible website in the realm of reviews. My experience with Trustpilot has been long-standing and rewarding, consistently proving to be an invaluable resource for making savvy choices and sharing my personal encounters with others.

First and foremost, Trustpilot.com boasts a user-friendly interface that effortlessly guides users through the website. Navigating the platform is a breeze, and discovering reviews for specific products, services, or companies is a cinch, thanks to its smooth and efficient design. The search function is a nifty tool, granting swift access to a vast treasure trove of information on countless brands and businesses.

One of the defining characteristics that sets Trustpilot apart is its unwavering commitment to transparency. The platform fosters an open environment for genuine customer feedback, where both positive and negative reviews are given equal visibility. Moreover, the "Verified Reviewer" label adds an extra layer of credibility, assuring that the feedback stems from verified customers.

Trustpilot.com's interactive community is also commendable. The ability to interact with fellow reviewers, exchange ideas, and provide valuable input creates a strong sense of camaraderie among users. This collaborative spirit not only enhances the review process but also cultivates a greater sense of trust among consumers.

Another striking feature of Trustpilot.com is its extensive array of covered categories. From e-commerce and travel to health and technology, the platform spans an impressive range of industries, making it a comprehensive repository for diverse reviews. This vast scope empowers me to gain insights into various products and services before making well-informed decisions.

Furthermore, Trustpilot's star rating system offers a quick visual snapshot of a brand's overall performance, based on customer feedback. This intuitive feature proves to be immensely valuable in assessing a company's reputation at a glance, effectively saving precious time and effort during decision-making.

Lastly, Trustpilot.com holds businesses accountable for their customer service and product quality. The platform encourages proactive engagement from companies, with many actively responding to customer feedback and addressing concerns in a prompt and professional manner. Such responsiveness fosters an atmosphere of excellence and customer satisfaction.

In conclusion, Trustpilot.com is undoubtedly a reliable haven for customer reviews, serving as a trusted hub for gathering online insights. Its user-friendly interface, unwavering commitment to transparency, vibrant community, extensive industry coverage, and focus on accountability make it an indispensable tool for both discerning consumers and businesses alike. I wholeheartedly recommend Trustpilot.com to anyone seeking authentic and comprehensive customer feedback for making well-informed decisions.