Ting

I bought a simple flip phone from Ting as an inexpensive back-up phone. I turned off access to data on my account dashboard so that I wouldn't be charged for data I didn't intend to use. Ting advised this would deny my phone's access to data. They billed me for data anyway, advising my phone consumed data on two occasions. Ting stopped responding to my inquiries (my last three emails went unanswered) and never rectified the overcharge posted to my credit card. I will be closing my account with them. Check out their BBB rating….a big fat F.

Update: Ting finally responded to me and credited the data charge to my account.

I decided to switch to Ting because I thought parent company Tucows supported liberty more than TracFone does, but it was a mistake. Ting knowingly links to websites that are full of hate and bigotry. Ting employees don't even bother to care when you point out mistakes in their promotional emails. You must have an unlocked phone to use Ting. Otherwise, you can pay $50 to Ting for the same cheap flip phone you can get for $10-20 with TracFone. Forget about Ting now before you waste money like I did.

They have been phasing out the old plan and trying to get existing users to update the plan to a new one. So, I proceeded to do just that. Their website instruction is wrong and had me go through unnecessary steps. Then I had to email the support. They told me to do the wrong thing repeatedly and keep mailing me the new SIM cards, but the instructions that come with the SIM cards are also wrong. The support staff keeps sending wrong info, with an attitude worse than the Genius Bar. The company needs a better document team, better technical writers, and internal manuals for the less-than-intelligent support staff.

This service is great for people like me who are mostly around some sort of wifi or dont use much data. I love that you use only what you pay for. Everything you do you can easily see with their app or on their website.
If you are used to watching videos and movies on data, then this service isnt for you, but the rest of us talkers and texters, its awesome! We have 5 phones on the account and our bill is average 120 month. I was paying a little more than this on sprint, no data, 1500 min, and i had a 20% discount code from my job.
You do have to buy your own phone, but the cost savings is huge for us. Plus we get to have smart phones unlike on sprint who was forcing us into an expensive data plan.
They have opened their service up to phones from other services besides sprint now and i wholly recommend taking a good look at this service!

Getting started with Ting was a pretty good experience and generally the internet speed is beyond fast. They charged me twice last week for the service and trying to speak to someone is not in the cards. They don't answer, they don't respond, they don't call you back, they don't answer your texts.

With Ting you have to buy the phone outright. Mine cost about $300. Then I had to buy a signal booster for another $200. So although my cell phone bills come to $25 a month which includes the tax, it will probably take me at least 2 years before I see a savings. If you are a light cell phone user and you don't mind holding on to your cell phone for a long time, then Ting maybe for you. I work from home, so I'm on my network when I surf the Internet. This saves on data usage. I also noticed that the phone I bought which is an HTC m8, was much less expensive through Ting then it would have been through a major carrier.

Their Sim Card never worked right in my daughter's phone despite several attempts to resolve the issue. I canceled the service, and confirmed with them I wouldn't be billed further, but they continued billing me after the service was canceled, and refused to refund the difference.

Ting uses the SPRINT network (and alternatively, I gather, T-Mobile's), but after being with SPRINT for over a decade I can't tell you what a relief it is to get actual service and not be lied to!

They are cheap, although it's more noticeable for calls than for data. I had a good, grandfathered plan with SPRINT but my bill dropped by about 35%, plus there are a lot of things I can do easily now that I couldn't do at all before. Want to try out a second phone for a month? A few dollars, uses the same pool of minutes and data, and I can start it or stop it in seconds on their web site.

Their support people have to be talked to, to be believed. I guess they are in Canada, and they are mellow, find clever ways to solve problems that aren't even theirs, just to help customers, they are GREAT! Had them for a year or so now, their blog is really interesting and informative, I would say that the difference is more pronounced if you are a bit of a techie (as I am) and you can engage with them on stuff. They really know their stuff, and will take time with you.

I can't think of another company that I think as highly of. And really, I have no connection to them at all except being a customer. I think if I read this, I would wonder.

They received a single star, for their inexpensive cell phone plan...but that is all.

After filling out the application, I called the customer service line. Since they offer a plan with either T-Mobile or Verizon, I informed the service rep that I wish to have only the Verizon network. He sent out the SIM card.

I discovered that the SIM card was with the creepy and call dropping T-Mobile. When I called customer service, I spoke with some foreign gal. She would do nothing to helf me. Her explanation to fix this issue was convoluted. She told me I had to go to a Verizon office to fix this problem! I suggested she sent out another SIM card [Verizon] and fix this issue on her side. She refused and kept repeating her silly instructions, despite the fact, that Ting created this problem. She must have begun to get frustrated with me and hung up. Not only dat, eh disabled the service, resulting in me not have cell service.

I went to a Verizon store to fix this issue, however, they had no clue. The second Verizon store told me I had to go to a T-Slimball store, which I did, only to witness fourteen in line. I spent 1.5 hours running around, to fix a service issue they created.

I plugged in the old Verizon SIM card and had service again.

Folks, other than a cheap calling plan, this provider is not worth the price, as their customer service sucks = bigly. You would be well advised to find a finished and professional cell phone firm, because this one is not.

EDIT: This business does not give its address? It is a public-traded company on an American stock exchange. It is also an IT domain firm, like Go Daddy and Go Mama. They are a Canadian firm, located in Torontoe. Even on Google Map, their name is not list. One can not find the owner's name anywhere. Tucows, does not want its corporate name associated with Ting! This is rather bizarre and unbusiness like. Look for yourself, 96 Mowat Ave., Toronto, Canada.

Had I known these facts, I would never have had any contact with this entity.

Previously, I had a great inexpensive phone plan with TPO. When they stopped doing business in the USA they sent their customers to Ting, saying the company was similar in values and Ting sent promos saying how great they were. But ALL YOUR USEAGE IS METERED AND IT COSTS A FORTUNE TO USE THIS SERVICE. I kept their service for three months hoping to see an overall savings but the cost never came even close to my previous service. From month to month i paid 2,3 even 4 times as much with Ting. I am not a heavy user.

I love them. I am saving lots of money on my cell service. You pay for what you use. Simple. It's no-nonsense, clear billing, and I want to tell the WORLD. They use Sprint phones and are on the Sprint network, I believe. So, the service is reliable. You can trust these guys!

I love Ting. I am very glad that I use it. However, I am an individual that doesn't use my phone too much. If I were a heavy phone user, I don't think it would be right for me. If I plan on adding anyone to my phone plan, then I will most likely end up switching to a new carrier. The service is fine, a little spotty with data. But if I need to use my phone more, Ting is just not for me.