I placed an order on this website for several Xmas presents 14 December 2009. I spoke to the company last week and they assured me I would received the parcel by today latest. I spoke to another individual and they assured me it had been dispatched and would be delivered today [22 Dec]. I received nothing by 4pm so called Time to Spa again who advised deliveries happened up to 6:30pm, and they had advisers available up to 8pm this week. I called 5 mins ago as I still have no delivery and there was only an answer machine.