• TicketNetwork

TicketNetwork

Overview

TicketNetwork has a rating of 3.83 stars from 2,321 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TicketNetwork most frequently mention great time, purchase tickets, and last night. TicketNetwork ranks 6th among Tickets sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
1
Neutral
0
Negative
3
15
See all photos

What reviewers want you to know

Positive highlights

  • I thank ticket network for having these great tickets for the seats I had.
  • I've used ticketnetwork a few times, they have good customer service when issues arise.

Critical highlights

  • When I got to the box office, my tickets were rejected and I was not allowed in.
  • Tickets were in someone else's name and at a face value price significantly lower than what TicketNetwork charged.
How would you rate TicketNetwork?
Top Positive Review

“Cheapest price for flight, sport, theater and concert”

Angah S.
5/15/19

TicketNetwork is the premier source for access to more than 7.5 million tickets to more than 80,000 concert, sport, and theater events worldwide. At TicketNetwork.com, fans can easily find tickets to popular, sold out, and hard to find events through our online marketplace. All tickets are listed on TicketNetwork.com by our professional network of trusted ticket-selling companies and backed by our 100% Money Back Guarantee.

Top Critical Review

“200USD+ fees PER ticket!”

Pedro L.
8/15/23

I haven't gotten my tickets yet, ordered 2 of them to access the Rolling Loud in Miami with the VIP. Let's see what happens, but I really feel robbed with 200 usd or more just of taxes.

Reviews (2,321)

Rating

Timeframe

Other

Reviews that mention popular keywords

ticket network (98) box office (28) face value (39) customer service (126) credit card (40) purchase tickets (100)
Thumbnail of user nc63333
1 review
0 helpful votes
May 5th, 2023

I purchased tickets to Billy Joel in December 2022 for April 8 2023...concert has been cancelled reschedule for Mar 2024 demanded my $1800.00 back for 4 ticket.said sorry...fees were$388.00 they offered me 1/2 of that back...a lot could happen in a year I am 74 yr old they told me I could resale the tickets with no problem I ask them to buy them.they laughed If you die who stole your money the company Or Billy Joel.never again sounds like Ticket Master they need to be sued.I can 3mos or 6 mos reschedule...

Tip for consumers:
feel like I have been ripped off

Products used:
tickets to a concert

Service
Value
Shipping
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Quality
Thumbnail of user lanettej4
2 reviews
0 helpful votes
August 14th, 2022
Verified purchase

I purchased tickets for two event originally scheduled for 2021 that were both posted poned to 2022. I have the email where the tickets were transferred, where the concerts were postponed but use the same tickets, and NOW the tickets are no where... I asked to have them resent. Oh we can't. OK, I am now OUT over $600 because the tickets were not put into my account? Truly stay away, run as fast as you can, go directly to Ticketmaster and save yourself the trouble and loss of funds and frustration.

Service
Value
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Thumbnail of user pedrol196
1 review
0 helpful votes
August 15th, 2023

I haven't gotten my tickets yet, ordered 2 of them to access the Rolling Loud in Miami with the VIP. Let's see what happens, but I really feel robbed with 200 usd or more just of taxes.

Products used:
I am waiting for my tickets

Value
Thumbnail of user steveu14
2 reviews
0 helpful votes
March 18th, 2018

All was well except for one of our guys (4) had to move from his
Seat because of water dripping from the seats above us. We were in
Section 110, row P

Thumbnail of user lisap229
1 review
0 helpful votes
May 14th, 2017
Verified purchase

I'd rate my overall experience 4. I would like to see them provide the ticket prices in CAD as well.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thanks for your comment and thanks for your review!

Thumbnail of user heatherp447
1 review
0 helpful votes
April 15th, 2020
Verified purchase

I have used Ticket Network many times. Always a great experience! Affordable tickets and have never had any issues.

Thumbnail of user bills434
1 review
2 helpful votes
June 8th, 2018
Verified purchase

Wish could see seat numbers. Had large group, couldnt get together. Would have helped to know seat numbers in close rows

Thumbnail of user jayb1144
0 reviews
0 helpful votes
June 23rd, 2022

Bought Formula One Grandstand 1 tickets and over a month later they sent grandstand 32. Terrible seats and offered 50% return yet I had to pay full service fee on 2200. 00 and only received a few hundred dollars in return. This is a scam! Now I have over paid for less desired seats. Entire hotel and flights were non refundable. No customer service assistance and tried for three days all day. Again - this is a scam. Beware!

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Value
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Thumbnail of user mallorid2
1 review
0 helpful votes
May 19th, 2022

Do not buy your tickets from this company! My boyfriend and I bought tickets for the 4/20 Snoop dog concert in Lincoln. They sent us an order confirmation, but to "claim your tickets' but it took you no where. Tried to contact customer service and they were no help at all and very rude. They stated that they were not able to give us a refund, we called our bank and the bank stated that they've gotten a lot of calls about this company scamming. DO NOT BUY FROM HERE!

Service
Value
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Thumbnail of user rudym25
1 review
0 helpful votes
July 31st, 2017
Verified purchase

I've used ticketnetwork a few times, they have good customer service when issues arise. I wish I paid less, but that was my bad for purchasing prematurely.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you, Rudy! I'm glad our customer service department has been able to assist you! :)

Thumbnail of user bonnieb58
1 review
0 helpful votes
March 17th, 2016
Verified purchase

Excellent service. Tickets were to be mailed but there was a delay. A very nice lady from TicketNetwork called to let me know that they would be emailing my ticket. Within a few minutes my ticket was emailed to me. She also called back to let me know that they change the cost of the delivery.
This is the type of customer service missing in most companies today.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you, Bonnie! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!

Thumbnail of user mikep1773
1 review
0 helpful votes
October 13th, 2022
Verified purchase

I purchased "VIP rows 1-8" for a concert in Spokane. We ended up in general admission behind the VIP section. I was charged $150 per ticket and ended up getting $35 tickets. They took zero responsibility and said "we are only a website that lets people sell their tickets". Unexceptable and do not fall for their scam! Buy your tickets elsewhere.

Tip for consumers:
Run away. Use a different site!!!

Products used:
Concert tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user staceyw41
1 review
0 helpful votes
February 1st, 2018
Verified purchase

The show was great. The only problem is there is not enough leg room. Also they took very tiny pocket knives and mine was a utility knife with the knife so small and dull it wouldn't cut anything.

Thumbnail of user jol309
1 review
0 helpful votes
September 1st, 2022

Wouldnt even give a star if I could. Purchased 2 tickets for the Harry Styles concert from TicketNetwork. When claiming the tickets, it directs you to TicketMaster where it says "ticket transfer has already been accepted by another email". TicketNetwork were not able to tell me what email it went to. I dont understand how they not able to provide that information when I paid for those tickets. When asked to escalate to someone with hire authority, I didnt get a response. I sent a follow up email but still no response. Please avoid purchashing tickets from them. They dont hold accountability for anything. Very bad business. I dont even know why Ticketmaster associate themselves with this company.

Thumbnail of user pattyh34
1 review
0 helpful votes
June 22nd, 2017
Verified purchase

Getting the tickets was easy, trying to find the right spot where we wanted to sit was a little difficult.

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thanks for your review! Glad getting the tickets was easy for you. If you have any suggestions on how we can better display seating, feel free to respond to this and let us know! Thanks, Patty!

Thumbnail of user jerrib
1 review
0 helpful votes
March 23rd, 2016
Verified purchase

Little disappointed that when I went on line to order General Admission Lawn seating tickets with one company and they were $27.00 each, however couldn't purchase them at that time due to not having final count on our party. By that time I went online again, and the Internet took me to your site, and the cost was almost double., Has me question the integrity of your company. Have attended concerts at this site and always GA, never paid double before. Not interested in purchasing from your site again

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Thank you for your feedback, I am sorry for your unhappiness with your order with our company. Could you please reach out to us at customerservice@ticketnetwork.com so that we can address your concerns.

Thumbnail of user larryb1420
1 review
1 helpful vote
April 24th, 2022

Bought aftermarket tickets and they charged outrageous fees and they never had tickets to actually sell. The simply said to head to the venue they will be ready by the time i got there and of course they were not. The are refusing to reimburse me blamming the seller and basically telling me too bad soo sad. Stopped payment of course. Do not buy tickets from ticketnetwork its a scam.

Products used:
None

Service
Value
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Thumbnail of user lina33
0 reviews
0 helpful votes
June 25th, 2022
Verified purchase

Do not purchase tickets from this company because they took $178 from me and refused to refund it after the concert was canceled! I wasn't even made aware that the concert was canceled until I arrived at the location and the parking attendees informed me that all concerts were canceled over a month ago at that location. The company is pardatory and provides false advertisement inorder to take people's money!

Thumbnail of user zacheryg13
1 review
0 helpful votes
May 19th, 2023

Paid 3k for two tickets that were labeled "PIT and VIP PACKAGE" a week before the concert they email saying they aren't pit anymore. (we paid for ticket protection just incase this happened because of how much was spent) they then say "it's too close to the event date we can't refund you" so now we paid 3k for basic lower seating and a bag that says "vip", Yay me guess i'll have fun with that. Not to mention they say when buying ticket protection that "100% money back guarantee" and also on their website they say it. It's all a joke. This is the ONLY time i've not used ticketmaster and looks like it will be the LAST time ever. Also doing research on them finding out they have a lawsuit against them and had to pay A LOT of money for "selling tickets they didn't even have" and that's not even all when you look up the reviews, please be smart and look at their reviews and research before buying with them. So it looks like i'll be going against them also now right after i watch this concert from my BASIC LOWER SEATING 3 thousand dollar tickets. Please please please warn your kids, grandkids, parents, grandparents, friends, family, neighbors, he'll warn EVERYONE you know that TicketNetwork is an absolute JOKE. And (excuse my language) they will completely $#*! you over. Take it from me, very very upset with this. Be careful!

Thumbnail of user deanns1
1 review
0 helpful votes
September 18th, 2015
Verified purchase

Bought tickets for my boyfriend, his son & nephew. I didn't know all the people, but enjoy all types of music! Amazing how much fun we all had. The two young men were only 14. They experienced legendary music and lasted 9 hours rocking out! My boyfriend really got into the music & sang to me a few of the songs. Grateful I had earplugs. My boyfriend's ears were ringing 2 days later. That's what can happen for that many hours of good music!

Thumbnail of user carolb113
2 reviews
0 helpful votes
March 9th, 2016
Verified purchase

There were 11 of us going on March 5@2PM. In November when I booked via phone call, I asked for seats in back-to-back rows, so the 11 of us would be in a small family block. I was told by the representative that this would happen. When the tickets came through, we were in seats 1-6 of one row and 17-21 in the next row back. This was not even in the same section; I believe it was beyond the next wall of seats. When my tickets arrived via email, I questioned this, but I was given an apology and told there were no tickets together.

Thumbnail of user carolynm90
1 review
0 helpful votes
June 3rd, 2017
Verified purchase

See above...

Thumbnail of user colinc7
Ticket N. – TicketNetwork Rep

Sorry to hear you've had some issues. Unfortunately, the ticket insurance doesn't cover simply changing the day of the event you're attending. If you'd like to sell your tickets to try to purchase tickets for the day that's better for you, give our customer service center a call. 1-888-456-8499

Thumbnail of user sm784
1 review
0 helpful votes
January 20th, 2016
Verified purchase

My guess is that multiple factors were at work, but I was disappointed by the matinee performance of Book of Mormon in Atlanta January 16th. It felt like sound was not as great as it could have been and cast didn't seem quite as well
Gelled as what I am used to. It just felt like something was lost in execution during jokes/dance/songs. I also wonder if the type of humor just didn't generally appeal to me.

Thumbnail of user wendym144
1 review
0 helpful votes
April 12th, 2018

Teenage daughter took friend for birthday gift! Great time - auditorium not full, could have given students better prices for better seats - they paid 70/seat. Again, loved it, but they can't afford often which is sad for not full!

Thumbnail of user ximenap10
1 review
0 helpful votes
January 14th, 2022
Verified purchase

The worse experience, I bought two tickets for Genesis concert in Boston since June, the concert is tomorrow and I being calling for three weeks and nobady since to give me the Right answer, they keep sending me emails to contact Ticketmaster and Ticketmaster keep sending me back to tiketnetwork. Con. You wait for 45 minute and they hang up the phone. The worse customer service

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From the business

TicketNetwork.com is the signature retail website of TicketNetwork, Inc. Founded in 2002, this Connecticut-based ticket software company developed the pathways necessary to create our massive online marketplace.

Since launching in 2007, our website has helped connect thousands of live entertainment fans to the vast network of independent sellers that list tickets on the TicketNetwork® Online Exchange. These sellers—from fans with extra or unwanted tickets, to professional ticket brokers—offer more than 7.5 Million event tickets on our exchange every day.

Our purpose is simple: provide fans (like you!) with access to this huge selection of quality event tickets, even when they are sold out elsewhere.

We have a dedicated team of professionals working hard to make sure that you have the most up-to-date information about upcoming live events and real-time access to the largest ticket exchange on the web. Most importantly, we pride ourselves on providing personalized customer service, cutting edge security, and a 100% Money Back Guarantee, so you can shop safely.

Company Representative

Thumbnail of user colinc7
Ticket N.
Typically does not respond to reviews

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