• Ticket Liquidator

Ticket Liquidator

Overview

Ticket Liquidator has a rating of 3.78 stars from 689 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ticket Liquidator most frequently mention great seats, customer service, and concert tickets. Ticket Liquidator ranks 13th among Tickets sites.

  • Service
    32
  • Value
    32
  • Shipping
    29
  • Quality
    26

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

  • It was my first time using Ticket Liquidator and I will definitely use them again.
  • Thank you so much for the exceptional customer service.

Critical highlights

No critical highlights yet

How would you rate Ticket Liquidator?
Top Positive Review

“Grear conditions in tough times”

Christophe G.
12/8/21

It's so convenient to buy tickets on any fest wherever you are. Actually, nowadays it's of course preferable to buy everything from home, because of harsh lockdown and dangerous disease, anyway there are some people who go to offline stores and buy everything they want. I'm for social liability and I understand that it's very dangerous to go somewhere because I easily can be infected or accidentally infect someone. So, I acquire tickets on the fest due to this service, stayed at home. I want to thank this company because it offers great conditions in such tough times.

Top Critical Review

“Horrible experience and zero customer support”

ken k.
7/29/22

I purchased two Adele tickets from this site. It was too be 30 years anniversary present to wife. We have never brought something for ourselves like this. Show canceled and now 6 months later, i cannot get any of my money back - over $5000, which to my family is very painful. I have sent emails and waited on phone for hours. Noone picks up or gets back to me - YOU BASICALLY HAVE STOLEN $5000 FROM ME -HORRIBLE EXPERIENCE

Reviews (689)

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Reviews that mention popular keywords

ticket liquidator (90) customer service (45)
Thumbnail of user christopheg8
6 reviews
0 helpful votes
December 8th, 2021

It's so convenient to buy tickets on any fest wherever you are. Actually, nowadays it's of course preferable to buy everything from home, because of harsh lockdown and dangerous disease, anyway there are some people who go to offline stores and buy everything they want. I'm for social liability and I understand that it's very dangerous to go somewhere because I easily can be infected or accidentally infect someone. So, I acquire tickets on the fest due to this service, stayed at home. I want to thank this company because it offers great conditions in such tough times.

Thumbnail of user kenk556
1 review
0 helpful votes
July 29th, 2022
Verified purchase

I purchased two Adele tickets from this site. It was too be 30 years anniversary present to wife. We have never brought something for ourselves like this.
Show canceled and now 6 months later, i cannot get any of my money back - over $5000, which to my family is very painful. I have sent emails and waited on phone for hours.
Noone picks up or gets back to me - YOU BASICALLY HAVE STOLEN $5000 FROM ME
-HORRIBLE EXPERIENCE

Thumbnail of user ritam23
2 reviews
0 helpful votes
October 7th, 2015
Verified purchase

Searching, finding, purchasing, and printing the tickets were a breeze. The concert was awesome. I love the fact that I can always find the tickets I need at TicketLiquidator, especially that I am always late in the game of buying event tickets. This was my second time and I'm still thrilled with the ease.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Thank you, Rita! We appreciate the time you spent to share your feedback! We're happy to hear we were able to provide you tickets to your big event!

Thumbnail of user teresak19
1 review
0 helpful votes
July 1st, 2016
Verified purchase

It was a great night, rained a bit at the end. My only regret is I wish my friend was able to go with us as it was her idea for a friends night out but ended up in the hospital. Wishing we could get a refund for her since she really wanted to go but was stuck in the hospital.

Thumbnail of user danield357
1 review
12 helpful votes
January 21st, 2019

Purchased tickets to Hamilton paid over $1000 and was turned away with entire family at the venue. Called 800 number and they could not help. Only offered to refund after they did an investigation. But our lovely family evening was ruined. Sometimes you don't get these events again.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Hello Daniel,

We are sorry to hear that your experience with our service did not go as planned. We take claims of this nature very seriously and will be working towards a resolution based on the policies of the sale. I did also take a look into what had transpired the night of the event. It does look as we did attempt to resolve to the best our abilities, however, we were unable to do so at that moment. I have taken this new information that you provide (the image from the venue) and have added it to our investigation.

We will be in contact shortly with the update on this matter.

Thumbnail of user kathyh126
1 review
0 helpful votes
August 3rd, 2017
Verified purchase

The experience was very easy. As I seldom do this I am a little nervous however. Will be a little anxiuos until I receive them.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Hi Kathy! No worries - we guarantee tickets will arrive in time for the event and that they'll be valid for entry into the event. I checked into your order and they'll be ready for download on or around September 5th, so you're all set. Enjoy the game! :)

Thumbnail of user lisar579
1 review
15 helpful votes
July 11th, 2019
Verified purchase

We had good seats three rows from the front off to the side, & was unable to hear - echo horribly about 3/4 of the people in our section couldn't make out was he was saying- they moved us to the very back in the middle so we could understand what he was saying. ( so much for paying extra for good seats!)

Thumbnail of user judys109
2 reviews
0 helpful votes
May 24th, 2017
Verified purchase

The fees etc are OUTRAGEOUS! It about doubles the cost of the ticket. It's a rip off
Then you have to pay a fee when it is sent in an email. There should be a way to purchase a "normal" ticket somewhere

Thumbnail of user arnief31
2 reviews
0 helpful votes
February 27th, 2021

I purchased tickets online using their platform they were better than the original tickets I purchased! Wow!

Service
Value
Shipping
Quality
Thumbnail of user tiffanys59
2 reviews
0 helpful votes
June 16th, 2016
Verified purchase

My seats were great! And the venue was nice. I didn't have any problems with my tickets. Beyonce was wonderful as always. I'll go through Ticket Liqudator again. My one issue is the sun was in my face, until it set. I would have chosen a different section.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Thank you, Tiffany! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide you tickets to your big event!

Thumbnail of user dehliae
1 review
1 helpful vote
August 23rd, 2016
Verified purchase

No refund after concert date was postponed(moved out of state so we couldn't go to new date) partner company didn't even answer calls. One customer support member suggested selling the tickets back to your website, there's no option for that.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Sorry you had a rough time with the tickets. Postponed shows are never refunded. Customers are given tickets to the rescheduled show. For the future, if you ever need to sell or sell back tickets, here is the link to our page where you may do so: Ticket transaction was seamless. Great concert

Thumbnail of user galeg3
1 review
0 helpful votes
July 11th, 2016
Verified purchase

Tickets arrived Fedex the day before the concert. The seats were amazing!
The service and mailing fees did add up to quite a bit though...,

Thumbnail of user alexiner
1 review
16 helpful votes
July 14th, 2017
Verified purchase

I was going to purchase tickets but had to change my mind. I did not click "submit", but your website must have done it for me. I closed the website and received an email thanking me for my purchase. I've tried to contact you with no results. I could not get a real person. I want the tickets refunded because I never clicked the final button thereby agreeing to anything. I am disputing with my credit card company and will go to small claims court if necessary.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Hi Alexine, I'm very sorry for the confusion. A team member will be reaching out to you directly in regards to your concern. Thank you for taking the time to leave a review.

Thumbnail of user kevinm269
1 review
1 helpful vote
May 9th, 2017
Verified purchase

Good and timely service, but the website is difficult to navigate. After several attempts I found myself a little frustrated.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Sorry you had some issues with the site. We''re constantly looking into ways to improve our site and our service as a whole, so thank you for your comment.

Thumbnail of user sarao18
2 reviews
0 helpful votes
July 25th, 2017
Verified purchase

It was really really good but I was trying to find a way to upgrade and pay the difference if any other swats came up but there wasn't an option and idk if I was missing something g

Thumbnail of user kathleens229
1 review
15 helpful votes
July 25th, 2018
Verified purchase

I purchased tickets in March for the Imagine Dragons concert in Los Angeles in July. Imagine my joy when the tickets arrived and they were better than the original tickets I purchased! Wow... absolutely amazing... 6 sections closer to the stage and row 9... from floor... I had purchased row 27. Ticket Liquidators I will never buy tickets from anyone else in the future. The concert was the best ever...

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

So glad you enjoyed it, Kathleen! Thanks for your review.

Thumbnail of user medgew
1 review
0 helpful votes
June 28th, 2016
Verified purchase

Weather was perfect, lawn was packed with people, but we had a great time

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Great feedback, Medge! We genuinely appreciate it and we’re glad to hear that you’re happy with your order with us!

Thumbnail of user patrickm134
1 review
0 helpful votes
August 7th, 2016
Verified purchase

You failed to provide the tickets that I had purchased in March. While I did get a refund, I will never do business with you again.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Sorry to hear things didn't work out. We sincerely apologize for any inconvenience.

Thumbnail of user williamk94
1 review
0 helpful votes
August 9th, 2016
Verified purchase

We loved the show but the staff was quick to be rude and nasty instead of kind and helpful, (we were not the only ones to say that) which kind of made our experience a bit challenging. Our seats were great except one. We were squeezed into an area clearly meant for 5 adults not 6... unless the sixth was a three year old. To downgrade to a lesser set of seats after paying so much would have been criminal. I had to stand most of the time to enjoy the show so my wife and kids could be happy... Again... Great show! But staff was to be desired and the seating arrangement was unexpected. I think they forget the fans are the ones allowing them the privilege of working there. Especially the ones who travel across the world hoping for a great experience.

Thumbnail of user andyh60
1 review
17 helpful votes
August 19th, 2016
Verified purchase

Ordered tickets from this company and could not download or print them. I asked for a refund so I could go somewhere else and they said "No Refunds". They put me in touch with the company that was actually selling the tickets and they were emailed to me immediately. I still had to pay TicketLiquidator for their service charges and download fee. A real waste of my money and I will never deal with these guys again. Learn from my mistake!

Thumbnail of user amberd38
1 review
1 helpful vote
August 31st, 2016
Verified purchase

Everything went smoothly. Quick, easy, & would buy tickets with Ticket Liquidator again.

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

That's fantastic to hear! Thanks for your review!

Thumbnail of user kathleenp29
1 review
1 helpful vote
September 7th, 2016
Verified purchase

The customer service rep helped me understand the seating and price breakdown. Because I was such a novice at the procedure this was extremely helpful. Thank you!

Thumbnail of user tlt1
TL T. – Ticket Liquidator Rep

Thank you for the nice compliments. We certainly try our best to provide the best customer service we can give.

Thumbnail of user jeffreyp45
1 review
0 helpful votes
August 26th, 2016
Verified purchase

I have seen Bruce many times and last night might have been the best.

Thumbnail of user ronj76
1 review
0 helpful votes
August 4th, 2017
Verified purchase

While trying to purchase tickets there was a question as to when the tickets would be sent. Instead of finalizing the purchase I contacted TL by phone and was advised to have the tickets sent to a hotel in the city where the event was happening, as I would already be en route to the venue when the tickets were scheduled to arrive at my house. I contacted the hotel, discussed the situation, and was told that they would set them aside for me, expecting my arrival that same day. Since this was two months out it seemed a good arrangement. Much to my surprise I received an email from TL that my tickets had already been shipped, two months earlier than expected, and not to my home but to a hotel in another city that I would not visit for 2 months! I contacted TL and was told that I needed to contact the actual seller of the tickets, who represented the actual owner of the tickets. I said that for the $80 I paid for the "excellent service" fee and shipping they had an obligation to see that I got my tickets, and that I had no relationship with any third party seller or owner, and that TL needed to fulfill their responsibility to me. I have yet to receive either tickets or an update from TL and my next recourse will be to register an official inquiry with my credit card company and have the payment reversed.

Thumbnail of user janellel1
1 review
14 helpful votes
October 6th, 2015

We have purchased thousands of dollars over the past few years and our most recent purchase of $1700 for a concert was a scam on this site. We got to the venue and were not allowed into the arena due to the fact that people were already in our seats and our tickets had already been scanned. We called customer service, were on hold for over 45 minutes and were told they'd do nothing at all. 10 minutes later we got a call from a rep stating that there was a representative at the venue, that rep was no where to be found, he didn't exist. We will NEVER buy from them again. We were later told IF we could get proof that we did not enter, though we were on the phone with them through the majority of the concert, we would get back 125%. The venue told us they've never given proof of non entry and do not supply customers with anything proving that. Not only did we miss our event, we were not offered anything for the hassle and were given a difficult time because we were not able to get this letter from the venue. Go elsewhere for tickets!

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From the business

At Ticket Liquidator, we believe that you should have access to the experiences you want to be a part of. Since 2003 Ticket Liquidator has been connecting buyers and sellers to give you the opportunity to attend the most sought after—and often sold out—events across the country. Our nationwide network provides access to one of the largest online inventories of sports, theater, and concert tickets. Our business model helps us to keep our prices lower than most companies in the secondary market and our security policies ensure you can buy with confidence. Our goal is to bring you more tickets, better service and lower prices so that you can be there to witness the best the world of entertainment, culture and sports has to offer. Because we know that seeing a legend bring down the house or watching your team win the championship is about more than a ticket. It’s about being there.

Company Representative

Thumbnail of user tlt1
TL T.

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3.8
689 reviews
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