San Francisco, CA 94104
Tel: (617) 575-9676
202 Reviews for ThredUP
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I have been buying from Thredup.com for 3 years. I have recommended this site to alot of moms. I have never had any problem with the clothes that I have bought, however I am not happy with the latest amount I was given for my clothes I sent it. In the past I would receive around $35 for my clothes, but since the site has become more popular they are taking less clothes. The last bag I sent in I only got $13 for. It is a great site to buy from for good prices, but don't expect to get alot for your clothes that you send in.
I have been buying from thredup for 2 years now and am very pleased with the quality considering it is used! One of the items I ordered had a stain on it and because they didn't ketch it they refunded Me and sent the item anyways. I think that made Me really enjoy buying from them because they don't take advantage of You and want to do right by their customers. I would recommend this site to all of My friends and have already! My Children can go to school looking amazing in name brand and no one knows it's used because of the quality, plus the price is amazing!
I have had mediocre success shopping on Thredup.com; one order was well worn despite being marked as "like new," but two others were more on par to ratings. In the interest of time/energy I did not make a formal complaint or return the item. In terms of pricing, I have noticed sales at Kohls, Marshalls, and Nordstrom Rack of new items are often cheaper than the identical used products available. This deters me from shopping on the site more frequently. Again, with small children running around the house the notion of online shopping is certainly tempting, but it is not necessarily saving me money on quality items.
In terms of selling, I have mixed feelings about my experience sending in a bag. I am thrilled clothing is no longer sitting in my closet. However, the amount I received for the clothing I sent in was a fraction of what I would have likely gotten at the consignment store down the street from my home. It was the convenience of mailing it that lured me, and not having to follow-up with collecting cash etc. I was happy to have "store credit" towards additional items.
I have done a significant amount of shopping on thredup, and while I do like it, there are many things that need to be improved. Here are a few things that would keep me coming back:
1. Display all clothing items on body forms. I recently purchased two sweaters that were photographed lying flat, so I had no way of telling how they were supposed to fit. One ended up being a long tunic, while the other was cropped. I never would have purchased either if I'd known.
2. More photographs, please! I'd like to know what the back of those jeans looks like before I pay money for them.
3. More fit information, including measurements. I recently bought a pair of jeans that was obviously a petite/short size, but weren't listed as such. This could have been solved by someone getting out a measuring tape and taking ten seconds to actually measure the inseam. Additionally, pants should have more information about the cut and style. I accidentally bought my son bootcut jeans because the style wasn't clear from the listing.
4. Fabric content and care information should ALWAYS be listed. Those things matter to me when buying clothes, but it seems to be an exception on this site.
5. Here's the biggest one: Currently, if you need to make a return, not only do you have to pay for return shipping, but they also don't refund you the full purchase price for the item. So when I return those $35 jeans I bought (see #3, above), not only will they give me about $30 back, but I will also have to pay $5 to send them back. Suddenly, I'm out almost a third of what I paid for them in the first place, when I could probably resell them myself for what I originally paid. If they want to keep my business, they need to start either covering return shipping OR refunding in full.
6. Shipping and processing time for orders is super slow. Like, two weeks for an order.
7. Almost everything I've gotten smells like thrift shop. Like, stale laundry detergent and cigarettes. Gross. Why is service so slow for both buyers and sellers if you're not washing stuff?
Honestly, the only thing that keeps me coming back at all is that the prices are really reasonable. I've gotten cashmere sweaters for $30, jeans for my son for $5, and all of it's in great condition. Still, shopping on this site is a gamble, and I've lost more than a few times. Any other retailer would not get my business a second time.
I absolutely love this site! I check it frequently and have purchased from them several times. They have high standards on what they accept and inspect every item before posting. They'll pay you for your items and they even give you credit if you get friends to sign up. I have purchased several items this way and those friends still thank me for introducing them to the site.
Thredup is an excellent site to buy clothes. In the past few months, I have bought clothes several times. The clothes arrived in excellent condition. I love the fact that there is a 30 day return policy. The clothes arrived rather quickly after ordering them and were very professionally packaged. New arrivals are posted daily on the site and I have become addicted to finding great deals which are always available. I have sent in several bags of clothes. The drawback was that Thredup does not pay as much as one might expect. However, it's an easy way to get rid of clothes and use the earnings toward future purchases. I love this site!
The experiences on this site have been surprisingly good. I frankly didn't know what to expect - but all the items I have received have been extremely good values, plus arrived in almost new (or new) condition. The savings were considerable. I find myself now windowshopping Thredup to see what is offered, and just bought some shoes for the first time - again because I has admired the style but wouldn't pay retail for them. I recommend it for fashionistas of all stripes and definitely for the pennypincher.
This is a very good idea really poorly executed both for the consigner and the buyer.
They pay much less than brick and mortar consignment stores so if you have a local store in your area, definitely check them out first. They also reject items for no apparent item and claim they were stained or otherwise damaged even if they are new. If you want your rejected clothes returned, you have to pay 10 bucks IN ADVANCE instead of them letting you know what they've rejected and letting you decide. You could conceivably pay the $10 and have no rejects and just lose the money. Plus it takes at least 6 weeks for them to process your bag. From the shopping perspective, it depends on what you are buying. It is pretty good for kids clothes. However, if you want a pair of jeans, good luck. You might know that Lucky Brand jeans in the Sofia size 6 fits you, but they will only list it as Lucky Brand jeans with no further description about the cut. There is only one picture for all items so you can't see the back of anything. They could be selling way more clothing if they described the items at all. Really weird that they haven't figured this stuff out.
I love ThredUp. They sell lightly used clothes for very good prices. Unlike other sites, they give discounts quite often and shipping is reasonable. Good quality at a low price.
What's not to love? Fast, easy shopping online. Purchases arrive quickly. And you save a ton of money.
I have purchased from Thredup several times and got great deals on clothes for my kid and myself. After reading all the horrible reviews on NEVER to sell to them, I decided to just donate my kid's clothing to Goodwill. Better tax write off then what I would get from Thred up. That's too bad! They are losing lots of customers.
Love thredup great children clothing huge discounts on great clothing. Fast delivery. The people who run the website do a fantastic job looking for flaws, if they find one it is noted. I usually save over 300.00 every time I shop with thredUp!
I love using ThredUp.com to purchase designer clothing for my daughter. She loves Lilly Pullitzer Dresses and other fancy dress up clothing. By using ThredUP she gets the gorgeous clothing she likes to wear and I pay a quarter of the price that I would pay for new items. The clothing is always in perfect condition - sometimes new with tags on! I have also sold items that no longer fit to ThredUp using the polka dot bag. I always use the credit to buy more items. It is a great 'swap' system.
I always have a good experience shopping on Thredup.com - they sell only items in excellent condition which they carefully inspected. once they noticed a flaw, even the tiniest flaw which I could not even see, they offered the item for free. I like how everything is laid out and easily filtered. Now they have items for adults, not only kids which is great! They do have many items though so be prepared to take some time to browse.
I have another place to find great buys!!! Things I've received I've loved! I can sort on the brand I want and by the size for easy viewing. I can look at every few days to do a quick run through! And sending clothes in....wow, where have I been that was super easy? How many clothes have I donated the past few years that I could've split donations and send some to ThredUp. I just applied money earned to other clothing for key and essential pieces. I love it! It's innovative and I know it has to be very time consuming to picture and catalog each piece of clothing...maybe in due time more description can come into play. I love it!
I love Thredup.com.I have always received wonderful quality and prices from them.I have also appreciated the reasonable delivery time of the clothing I've purchased.
I have been buying from ThredUp for months and I love the deals and the quality of the clothing. I primarily buy Women's clothing as I have no young kids. I have to say that as far as the clothing buying goes it's a great deal and you seriously cannot beat the prices.
For the naysayers let me give you some guidelines and suggestions that will help you along your way.
1. If you are going to send clothing into ThredUp for credit DO YOUR HOMEWORK! Look at the site and see what they are paying people for the clothes. If you think that your clothing is worth more than someone else's or you don't like that you spent $20 on something only to be paid $.80 for it don't send in your clothes. It's that simple. Don't complain when you send in 50 items and only 10 are accepted. DO YOUR HOMEWORK. Look and see what other folks are getting and make your decisions based on that.
2. Stop complaining when you don't get immediate payout on clothing accepted. The rules are there for a reason. Be aware of them.It takes two weeks before you can cashout, but if you want to use the credit towards more clothes it's available immediately for you after your bag is processed.
3.Stop complaining when not all your items are accepted. They have stringent and tight rules for your clothing. You have to remember that you are not the only person sending in clothing and while you may think your clothes are great it's quite possible that with the volume of clothing being sent in that ThredUp already has 10 of those items ready for sale or that perhaps as much as you like it ThredUp knows that it's not a big seller. Maybe it is new with the tags still on it, but just because it is doesn't mean it's going to be accepted. Know upfront that it's likely that that all of your clothing will not be accepted, regardless if they are new or not. Get over it when all your clothing is not accepted.
4. OPT IN FOR CLOTHING RETURN! I want to shout this out to people who complain about not getting their clothes back. If you don't want your items to get baled then opt in for clothing return. ThredUp sent you a bag, paid for the postage to for you to send them out to California and then checked out your bag. $10 to send back anything not accepted is not a lot of money. If you want piece of mind and you want your items back then by god OPT IN FOR CLOTHING RETURN! It's better for you in the long run and trust me, if you send in 20 pounds of clothes and they have to send back 10 pounds of clothes $10 is not a lot of money to pay. I've paid a lot more to ship a lot less!
5. Know up front that the bag you send in will probably not be processed for at least four weeks and while this probably seems long to you I'm pretty sure that ThredUp is trying their best to process already received bags. Again, DUE DILIGENCE folks. READ the website. ThredUp tells you how long it will take to process clothing.
6. ThredUp is NOT a consignment store. It's a reseller store. Just like Plato's Closet and other hard building resellers. You are being paid for your items. If you want more money or think you are entitled to more then don't send your clothing into ThredUp. By all means consign them and wait weeks to get paid for them, eBay them or donate them to a local shelter or charity.
7. ThredUp is A FOR PROFIT COMPANY! It's not non-profit. They have building costs, mailing costs, employee salaries, and more to pay for. If you don't like it, don't resell your clothing to them.
8. ThredUp does NOT resell clothing that they do not accept. They are not allowed. They tell you UP FRONT what happens to your clothes that are not accepted. They tell you UP FRONT that they are paid for poundage of these items and that this is JUST another avenue for them to offset costs. If you don't like this, then OPT IN FOR CLOTHING RETURN! It's really that simple.
9. It takes a couple of days to get an emailed answered and sadly you probably won't get a phone call back if you do indeed call. YES, this is an area that could be improved. I wholeheartedly agree. If I have a question I want to know fairly quickly. Yes, this could be improved, in the meantime ThredUp is working as fast as they can to answer your question or inquiry. REMEMBER, there is a PERSON at the other end of your inquiry who is working on it. While I don't know specifically how many people work in customer service or how many emails they answer or get a day I'm pretty sure it's more than just yours.
10. If you buy something and you don't like it, you have 30 days to return it. If you got a discount on it then then amount refunded to you will be reflected by the discount. You will have to absorb the return cost. Look for the cheapest option, but get it to them before 30 days. It takes about 3 or 4 days after they receive your return to process it. Remember just because you mailed it back and filled out the return information it still is going to take some time to get credited.
I do not work for ThredUp. I am not affiliated with them in anyway except as a consumer. I just get woefully tired of hearing all the complaints when the owness is on YOU as the consumer to do your homework and to make a proper decision based off of that.
I have had wonderful experiences buying used kids and women's clothing on thredup. I would highly suggest it for anyone wanting to buy used clothes.
I love using ThredUp for myself and especially for my kids. The clothes are in near-perfect condition, and there is great selection. It's great to be able to shop at my convenience for affordable brand-name clothes, versus dragging my kids to a crowded resale store. I also LOVE the ease of cleaning out our closets with the Thred-Up bag. I make money, and know that the clothes they don't choose go to help those in need. The best part is that all I have to do is pack the bag and set it outside for the mailman to pick up--no driving, no waiting, no fuss! I want to tell the whole world about ThredUP!
They have great brands in almost perfect condition. I have never been disappointed with anything I have received from them.
I was able to get some great kids items at great prices for back to school - 5 pairs of jeans for my kindergartener for less than $30! I noticed recently that there seems to be a shift towards high end items (Ralph Lauren, Janie and Jack) and away from practical, everyday stuff (Carters and Osh Gosh). I hope this is just temporary and due to no inventory being available. I like to buy really nice stuff at a good price, but what will keep me shopping here regularly will be the ability to buy everyday clothes at a great price.
I started out liking this site because you couldn't beat the prices you were getting some really nice items for your children. But I too have had issues with the customer service. I've sent in a few bags and were told they could not sell them because they were dirty but could not give me any proof they were dirty. I wash everything but the new with tags. A couple of my new with tags items they "wouldn't sell" because they said there were missing buttons (on a swimsuit).
The things they did accept and sell I received the minimum amount (.90 for a brand new winter coat from Land's End). They sold for $12. I'll never send anything to sell to them again.
Also, I've made an inquiry as to way all of the e-mail ads now are for the WOMEN'S clothing? I use to get at least 2 e-mails a week about kids clothes. Now I only get email ads about the women's stuff. Their response was I need to set my e-mail up better to accept all their e-mails. Why would I have to change it if I wasn't having issues before.
You can never get a straight answer from them or proof if you challenge a decision they made. I don't shop here anymore.
I usually sing praises about thredup.com to everyone I know... I LOVE that its used clothing (great for environment and budget) and that I can shop online, instead of having to drag my kid into a store and then "hunt" for clothes for her. Their prices seem pretty good to me and the quality I've received has been awesome (they gave me a shirt for free once because it had the tiniest bleach stain that I would never had seen had they not put a sticker on it!). I will continue to buy from them (just placed an order yesterday!)
I have been disappointed with the selling side of their business though. I have sent in 4-5 bags of clothing and only received less than $10 total!! I would have just donated the cloths anyway, but I had hoped to make more, so I could buy more. I will most likely not sell to them again in the future. I did sell some of my (women's) clothes and made $60, which was much better. They can sell adult clothing for more, so your payout on these items is also more. Its easy for me to order a bad, stuff it and put on my doorstep for the UPS guy to pick up... but with the kids clothing payout being so little, will most likely not do that again.
Thredup is my new shopping addiction!! Before discovering this awesome site I regularly hit GILT and HauteLook but even at discounted prices those sites are NOT kind to the budget nor can the normal person really buy a cart full of clothes. I have ordered 3 times from ThredUp and have been extremely happy each time!!! The quality of the clothes are excellent and last week I scored a pair of barely worn Bruno Magli black boots for 31.99!!! Marked down from $374.00. I could not believe my good luck in finding these boots! Great site great clothes great choices strongly recommend
Had purchased a few things from them on a different occasion with no issues. Then bought several more items from them and they sent me an email saying "Your order has been flagged, please contact customer support." No other information was given as to what the issue was. I'm not sure why it was my job to contact them. I don't believe the impetus should be on the customer to resolve an unknown issue, especially when they have taken your money. In the years that I have been ordering things online issues have come up multiple times. Customer service has always emailed or called me proactively to resolve problems, not the other way around. So, I waited a few days and noticed that my bank account had still been charged for the order. I assumed that whatever the issue was had been resolved. I waited about a week, never received any email updates with shipping and never received any items. I checked my bank account and no refund had been given. I waited a little while longer and then contacted them. They responded saying "Since we did not receive a response to the flag notification, your order was cancelled." This was news to me. I had to contact them in order to have them tell me that my order had been cancelled. Not to mention that I was not refunded my money until I contacted them weeks later. You would think that this would have been done automatically upon the cancellation of an order. This kind of customer service, if you want to call it that, made me decide never recommend them or do business with them again.
I ordered twice from this site for my boy and am very happy with the quality of the clothes. They are practically new and well laundered and folded. Their employee must have put in a lot of efforts to make sure they offer quality goods. I am sure I will be ordering more.
I also think they are in a good business providing a channel for consumer to recycle clothes. Clothing recycle is good for both buyers/sellers and the environment. We are already wasting too much resources. Any business helping recycling should be greatly promoted. It is likely to require a lot of hand work and somewhat labor intensive. That's why I really appreciate their efforts in trying to providing quality good for buyers.
I can't say enough about thredup.com! I have had great experiences submitting clothes for sale and buying clothes for my 2 kids. The first time I got a box in the mail, I felt like I'd spent hundreds of dollars at a premium clothing store - all the items were like new, and were folded beautifully in tissue paper and a gorgeous box. A couple of items I ordered had tiny flaws that I would not have even noticed, but thredup alerted me to the fact and included them in my package for free! Submitting clothes is super easy, and I'm always pleasantly surprised at how much I get for a bag that I've sent in. I hope thredup is around for a long time! My kids are 5 and almost 3, and I order clothes from the site every season!
As a buyer, I love the new thredUP. The clothes come in seemingly new quality, and I'm able to stay within my $5/item limit. I only shop a few times each year when they have free shipping promotions, but am extremely pleased when I do. thredUP is like going to a consignment sale with high quality merchandise without having to leave home or get your hands dirty.
I am very happy shopping with thredup. I get lovely dresses for my daughter that I would normally never buy because of price. I like the idea of recycling clothes. I think it's kinder to the environment. Reading other reviews, I've decided to not send clothes to thredup but to sell on eBay instead - more work but more control of your price.
I felt like I found a platinum mine when I discovered ThredUp. My experience with ThredUp has been as yet only as a buyer, and so far I have been extremely happy with them. I have placed at least 7 orders with them since I discovered the site in early August and am absolutely THRILLED that I am able to purchase high-end clothing at such amazing prices. Everything, even the items advertised as having "tiny flaws", is in a practically new condition, some even with the tags still attached. Depending on when I order (whether it's on a weekend or weekday), they usually ship within one or two days, and my items reach me more often than not less than a week from my order date.
While I haven't yet had the experience of selling my clothing to them, I have researched their clothing acceptance policies, and I see nothing different than any other consignment store with which I've dealt, except perhaps that their standards might be higher. It's not uncommon for stores that make it their business to sell 2nd-hand clothing in such amazing condition to be extremely choosy in what they accept -- one such store only accepted two pieces in my bagful of items, because the others weren't current enough in style. That's the way ThredUp works. I love that they are choosy, because it means I can trust the items I buy from them to be top quality and in top condition.
LOVE ThredUP! Have been beyond pleased with all of my orders. Love finding really unique boutique items and getting them so highly discounted. Customer service has been excellent. One item from my last order was sent to me for free as they noticed a "tiny flaw" in the item that was overlooked when the item was originally listed. Honestly I could not even detect said flaw. Very impresssed. And orders are packaged so nicely - it feels like I'm getting a box full of brand new clothes.
As far as all the complaints regarding SELLING on thredUP - First of all, the company makes no promises of huge payouts. Read the website - they even encourage customers to sell elsewhere if they have high expectations for payout. And to everyone who is shocked when their bag full of LOFT, Gap, etc is denied, can you imagine how many hundreds of bags that look just like yours are received daily!? You're not going to make a lot of money off selling the "dime a dozen" brands. I've sold bags of more unique designer items and have been pleased with my payout.
Love this place! All the items I have ordered were in excellent condition and my daughter loves them!! I recommend this site to everyone with kids!
As a customer, I have been pleased with all of my purchases, both for my 2 little girls and myself. As a consignor, I have chosen to take the girls' outgrown clothing to local consignment stores rather than send it to ThredUp. I've never been thrilled with the credit I receive and I am a little skeptical as to what happens to the items they deem "unacceptable."
I have had a very good experience with ThredUp. I agree that I don't get a TON of money for the clothing I send, and somethings aren't accepted that I think should be, but since I would otherwise be giving the clothes away, I think it is a great system. If you want to make top dollar for your clothes then take them to consignment. The convenience for me is worth it and I get SOME money rather than none when donating. I have turned the money I make around and gotten some awesome deals on beautiful clothing for my daughter. This fall almost all of her dresses were bought through ThredUp and covered by the money I made sending in clothing. I recommend the site to friends all the time.
Like most others...I sent them a HUGE bag of new w/ tags & gently worn name brand clothing (crewcuts, etc...) . They accepted about 10% and none were the new clothing with tags...my guess is that they resell for profit. SELLER BEWARE. Pay the $4.99 return bag fee as their "policies" are very unprofessional...or better yet...don't send them your clothing!!
I sent them 10 pounds of like new clothing all in perfect condition. Mostly Gymboree including a pair of $80 John Deere boots and they sent me $8.00! I wish I would have looked at their reviews before selling! They are fine to buy from but don't sell to them because they will rip you off!!!!!!!!!
Buying from them is easy and I love the high quality and reasonable prices. Shipping is reasonable too. I have also sent them bags of clothes to sell and it was easy and I got paid for clothes I otherwise would have donated. It is easy to get cash or use your credit on their site. I love this service!
I sent them BRAND NEW STRIDE RITE SHOES & THEY created false excuses as to reasons they could not except them. I sent REALLY NICE BRAND NAME CLOTHES WITH NO STAINS but they kept saying they could not accept. I finally asked and they sent pictures with stains that were not on the clothing before I sent them & pictures of items that I didn't even send to them. SO I DECIDED TO TEST THEM, I WENT TO DILLARDS & SAX FIFTH AVENUE & SOME OTHER TOP STORES & PURCHASED BRAND NEW CLOTHING TO SEND TO THEM. THEY ALSO CAME UP WITH ALL TYPE OF EXCUSES TO NOT ACCEPT ITEMS. When and if they accept items they give you such a small amount it is despicable. They are so DISHONEST. THEY HAVE ANOTHER STORE THAT THEY SEND THE "REJECTS" IS HOW THEY MAKE THEIR MONEY. THEY ARE SCAMMERS AND I WILL SPEND MY DAYS WARNING EVERYONE HOW DISHONEST THIS COMPANY IS!!!!!
I like the option to order used clothes online for my kids. However, I feel like the prices are too high. These are used clothes, and you can buy new clothes on sale or clearance for cheaper. I feel like it takes a long time to get the package, and I have decided that unless I really don't care about the clothes that I'm sending, I'm not going to sell to thredup anymore. I think the reimbursement is RIDICULOUS. The last time I sent a full bag I received $2.50. I would have easily gotten way more money taking the clothes to my local kids resale shop.
The site was good (last year) for buying children's 'gently' used clothes online. The variety has decreased though and it's harder to find good clothes. That works ok.
The bad part is if you want to sell clothes. They pay you a ridiculous amount (cents) for the clothes they choose to re-sell (not all you send). It's not even worth the time to go through your closet and work to the post-office to send them the bag. You're better off taking to your local consignment store or donating to Goodwill.
I wish I could give two separate ratings for Thredup. I have three girls and the ease of ordering clothing on-line and having it delivered to your door is fabulous. I can find great items for relatively low prices. We are on a tight budget and shop consignment and thrift stores for 90% of their needs. Overall I have been pleased with the items I have ordered. I ordered Gymbo sweaters during the summer and they were more worn than I would have expected. On the other hand I have bought boutique items for way less than I could find locally at consignment.
On the selling end it is truly a gamble. I sent a bag in weeks and weeks ago and it still has not been processed. I sent one to another company on the exact same day and it was processed within 1-2 weeks. I have been pleased with bag payouts and highly disappointed in some. There seems to be no consistency with what it accepted and what is refused. It seems that is it individual to whoever is processing the bag. I have had boutique items denied which were in like new condition while older Gymboree lines were accepted.
I gave three stars because it is overall and easy way to rid your house of outgrown items if you really don't care how much you earn. I love the ease of shopping the site and have been pleased with the majority of my purchases.
I am so disgusted by this company. At first I was so excited to have a place to sell all of my brand new (mostly designer) clothing. I sent three full bags of items in perfect condition and I marked that I wanted the items back they did not accept. About a month later I received an email saying more than half of the items were not accepted and that I would not be getting them back. I had dresses that were $500 with tags brand new, never worn that I checked myself in the bag and they said they were stained. I called and emailed to explain that I want those items back and it was not true. All I was told in return was that they are gone and the customer service rep decided not to resond to my next email asking for a supervisors information. This has to be one of the worst companies I know of. As a business owner I imagine this company wont last, customer service is always number one for any successful company.
The only people giving this site good reviews are people buying off the site. If you'd like to sell clothes to ThredUp.. DON"T. They will find every excuse they can to not compensate you for your items. I wish I had read reviews of the site before I sent clothes in because I am not the only one who has said this. They're a SCAM. **To the people who have bought clothes from ThredUp... the clothes you bought were scammed from people like me.
LOVING THREDUP! Seriously easy shopping experience, great clothes and items. I have purchased shoes, jeans, shirts and coats. I have also sold there and been paid $ and invited friends and received $10 credits. Their shipping is super cheap too. LOVE IT! Will continue shopping here over and over. Do not change thredup you guys are awesome!
This is the best site ever for finding beautiful things at reasonable prices. It is very convenient and customer service is outstanding.
I think this site is OK I have sent big bags full of clothing where they only used 3 or 4 of them where I checked them before I sent them and they where in perfect condition but seeing as how I would have just donated them for free before I found this site its great to get some money I use that money on this site to get my kids new clothes and that has been fine.I always go through all my kids clothes and pull out only named brand stuff that look like new to send everything else I give to charity I would like to know what they did with some of the things I sent from that they didn't use I hope its at least going to a charity and that I'm not getting ripped off.
I like shopping on this website. The search is very easy with the filters and the inventory is huge. I've gotten a few items for free because of small flaws that weren't caught before they posted an item, which was a nice surprise. I couldn't really see the flaws myself... The items are always in very nice conditions, although sometimes the sizes are wrong. We should not forget that these are used clothes and shoes, and a bit of wear and tear is to be expected. I found a pair of $275 italian boots in perfect conditions for $55. That was a steal! The few times I sent a bag in they accepted about 70% of my items, and the payout is not great, but for me, it always amounted to enough money to get some nice or basic stuff for my daughter. I wish they would be more detailed with the composition of the clothes and I wish they'd give you more $$ for your stuff. That said it is still a very nice site with great value.
Love love love this site!!! I purchase items that are around $10 or less. Always as described, and have no complaints. I haven't sent in any clothing...but if we didn't have an OUAC nearby I would! I highly recommend this site to anyone who wants a great deal on new and gently used children's clothing!!!
Awful site for reselling. I sent a bag with name brand very expensive boys clothing in like new condition. Some had tags still attached. They said that those items weren't accepted even though they had similar items for sale. They stated items I sent with tags were dirty. They were not dirty when they left my home. This is a scam. BEWARE! I sent in 25 items and they put 4 up for sale. They rest I suspect they resell elsewhere to their own advantage.
Love buying gently used kids and adult clothes at big discounts. Quality control is not perfect- I've received stained and incorrectly sized items, but customer service was unbeatable. I emailed pics showing the defects and they credited my account immediately and let me keep the items. I have not been able to find used kids clothing cheaper or more conveniently than ThredUp. Like-new baby jeans for under $5?? Can't beat that.
Selling was a positive experience as well. There are not many consignment shops for baby/kids stuff unless it's Baby Dior etc. so I would have just given the clothes away to friends or Goodwill. Anything back is a bonus to me. I don't gripe about the items they donated or the time they take to sort since I'm sure I've missed stains or small defects and I can just imagine the huge mounds they have to sort through.
I see this service as a means of saving some money while being a bit more eco-conscious; reusing and recycling. I'll definitely continue shopping with them!