Usually if I need to make a return or deal with customer service the experience is pleasant. (in 121 reviews)
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I was one of those who thought that all the reviews I read were from disgruntled customers....well boy was I wrong. I got scammed! I sent three huge bags and received pennies on the dollar for designer barely used clothes (some brand new). Don't do it,.......I suggest donating and using it as a right off.
Also, what they say they take and pay out is a lie. Don't believe it. I followed their guidelines to the T....it's such a scam it's scary. Not sure how they continue to do business.
I sent in a hugely stuffed bag, and received a mere $20.40 when just one of those items alone sold for that much on their website. No documentation or explanation of which items were rejected either. I make ten times more selling stuff through local for sale sites. Don't waste your time, horrible experience and won't be doing business with them.
Shocked at how little they offered. This was my second time selling and I got offered $4 for a full bag. My previous bag was $36. This time, I sent two new, identical unworn shirts that I couldn't return to the store, in addition to several other items. They accepted only one of the shirts! Who knows what was wrong with the twin shirt. Last time I will sell to them.
I was skeptical about selling my clothes online. I saw thredup and I figured I would give it a go. I just got my payout for an, at least, 50lb bag full of goods many of which still had tags. They just gave me $25.69. I sent them hundreds of dollars worth of excellent and good condition items and they ripped me off. Other reviews warned me about their stinginess and I thought surely my belongings would go for much higher. Wrong. Terrible place to sell your clothes. If you want to buy, then fine. Selling? Forget it. You might as well donate your clothes. They'll make you wait over a month to tell you that you're not going to get a fraction of what one of your items cost. Done.
Tip for consumers: Don't sell your clothes to them. It's not worth it.Ask stacey about thredUP
I usually take my clothes I do not wear to Good Will or The Mission, I get a nice write off on my tax return. I sent in mostly new items that had never been worn or barely worn and was sent a message that none of them were able to be used in the store. Some of the items even had tags still attached and the message is below
Thanks for sending your Clean Out bag to thredUP! Unfortunately, we were unable to accept any items from your bag.
Please note that all clothing we accept gets resold to other families. Because these families trust that thredUP only offers top quality clothing, we have to be very strict about the clothing we accept. Our quality specialists are incredibly meticulous and often catch minor signs of wear that are easily missed.
We thank you for trying our Clean Out service and hope you found this information helpful.
Should you want to give thredUP another try, you can learn more about what we accept here.
I carefully went over every item to make sure it was accepted and as I said none was worn out or even worn in. I do not recommend anyone to send in a clean out closet bag to this company.
I used to be a huge customer of Thredup. The customer service was beyond satisfactory and the return policy is the best. However, I was shocked at the payouts they would give me for my clothes. My bags had great success with almost all of the items always being sold. One full bag of nearly brand new designer clothes got $2.00 !!!!
I am very pleased with my order! It came very fast, and I like everything I ordered! I got a huge discount for my first time ordering so it was exceptionally cheap as well!
I have purchased many beautiful things from this company for my self and my daughter their prices are on par for the items I've purchased. I have sent 2 bags of clothes to consign all of good quality items even during in season times but what I have been advised is able for resell is much less than what was sent. I wont pay the fee to have unaccepted items returned as the whole process would cost me money in the end then. So again love to shop here not sell.
I sent a bag filled with designer clothes, some still new with tags and received a measly $11.00. One was a brand new BCBG dress with tags! Another was a new Calypso St. Barth dress, which they didn't even "accept". I'm sure somebody that works there is wearing it. Do NOT use this company, they have gone way downhill. I also tried to use my measly $11, but the site wouldn't accept the 15% off coupon code. I emailed and called them, no response. Don't waste your time with this dump. Do NOT send your clothes to them.
I sent a bag of excellent quality, designer clothing. I made sure to follow their strict rules about clean items, current styles and made sure the labels I submitted were accepted. In my whole bag of items I received $4.10. I had Top name designer items and all were considered accepted by Thred-Up. Had I kept even one of the items and brought it to consignment or sold online I would have gotten 10 times that amount for just one of the items I sent to ThredUp. They will turn around and make a huge profit on my items. I will never deal with this company again. Submitters beware!
I agree with all of the low stars. They're a ripoff. I do own a consignment shop & I understand they need to make a profit, but this is unacceptable. I have also sent in a bag to test out the company, and I was very disappointed. NWT, accepted brands, and they didn't "accept" it....later to be found on their website.
2016 I will be turning my consignment shop into a website & I hope to see you all there!
Like us on Facebook to check out reviews! I plan on crushing ThredUp, and bring back the real meaning of consignment!
After a month, I finally received a credit for the bag of clothing I submitted to thredUP. I was only compensated on $6.63 for a BRAND-NEW (with tags) Marc Jacobs dress, two BRAND-NEW (with tags) designer swimsuits and a pair of Hudson jeans!!! Their estimator quoted me $22 at the low-end for the dress alone. I now see my dress listed for $73.99. This company is a total scam and rip-off. You will do better with the tax right-off (donating) or selling your clothes at a garage sale. Either would be more time efficient and profitable.
I don't completely blame them. I blame myself because I figure the cashmere sweaters were a little old so if they couldn't sell them it would be fine to donate them. The Black Armani Suit. The multi color designer dress size 14 (only wore once) The Calvin Grey Suit size 14 almost new. The St. John's shell and all the other stuff they could only sell the Bananna Republic skirt and they valued it at $1.10. Then I got an email saying it sold a week later. Don't do it. I am completly disgusted with ThredUP! I will not purchase or send anything to them ever again! Go to a local consignment shop! Don't use Thredup! You will regret it.
The quality of the products is always top notch. I receive my products quickly and customer service was wonderful. I like that they started donating a portion to local schools, definitely makes me shop with them more. Only downside is shipping, unless I have a free shipping code or free shipping day, I don't like having to spend $70 to get free shipping.
I sent two bags a while ago and it was a great experience. Recently I sent a bag filled with new items recently purchased and they kept them for nothing. Sad to see a business turn into a scam.
I really wish I would have done more research and read these reviews before sending two whole bags of either barley worn or not worn at all clothing. I would have much rather given my clothing to people I know that need them. But thinking thredup would be similar to Twice, I'd get a reasonable return, that I would have most likely just turned around and spent in their store anyway. BOY WAS I WRONG!! They deemed one of the items not clean because it had a piece of lint on it. Seriously?? I really hope these people go out of business. While I did get a whopping 25 dollars and some change (it seems I made off better than most people complaining) I sent them hundreds of dollars of name brand clothing. Buyers also beware!! Buying from them you are screwing the sellers. What a shame.
I usually donate my clothes to local organizations, but when I heard about thred UP I thought I'd give it a shot. I sent only 1 bag with a few excellent quality name brand items barely worn: sweaters, tops, and a skirt from Banana Republic, J Crew, and Loft. I was totally shocked when they informed me that they only accepted 1 sweater and would give me $2.48! I would rather donate to charity than support thredUP.
I sent 4 filled-to-the-max bags of clothes to thredUP. Believe me when I say they were of the utmost quality -- the majority of them were brand new with tags. These were boutique brands like Neige, Pink Chicken, and Crew Cuts -- no Old Navy, Carter's or even Gap. (When my daughter was born I had a bit of a clothes-buying habit. Her wardrobe was truly extraordinary, and she never wore even 1/2 of it.) For the first bag, I made $62. All were designated for upfront payment, none for consignment. I thought that was a bit strange bc many of the pieces were in the $100 range but just assumed there must have been issues I missed. Then a couple weeks later I recieved notice that a second bag would payout $20. At this point alarm bells were going off. There was no way the clothes i had sent had come to such a small amount. No way! Today was the final straw...the payout for the third bag? $2. This company has gotten unthinkably unscrupulous. (I sold The same quality of clothing to them years ago and made a full 10x the amount. 10x!!!) I usually pass along my daughter's clothes to a friend but I was trying to make some Christmas cash. I'm mortified to have been victimized by this company, and completely regret having sent them the clothes. My advice? Sell on eBay or Craig's List; give to a friend; or donate. The tax write off is actually worth more than you will make here, and you'll actually be helping kids in need instead of padding the pockets of these predators. My children's clothes meant something to me; ThredUP trashed that.
I was impressed with a no-hassle return since I couldn't really tell if the clothes would fit and needed to return a few. They were nicely packaged and tagged with a printout of what I ordered. I absolutely will buy from them again. I only have one disappointment which was the smell on the clothes but it did come out in the wash.
If you want to shop here, that's fine. Just understand that your dollars are fattening the wallets of everyone but the trusting person who sent ThredUp the item.
It's my fault. I should have studied the fine print better. But since "Real Simple" magazine recommended this site, I took a flyer on it and literally paid the price.
I took a lot of time to clean and examine the clothing I sent and make sure they were "accepted" brands. I estimated that the total THRIFT STORE value of the items I sent was about $45-$50. On the website, I guessed they'd bring maybe twice that.
My payout on roughly half of the items that were accepted and sold was a whopping $5.50 Then they turned around and sold the stuff for at least 10 times that amount.
I would have done much better with my local consignment store! I will not use this site again. I'd much rather give my clothes to charity. I know ThredUp claims to do that with their rejects, but I'd rather have my clothes go to my local community -- not some Silicon Valley sham/scam.
Thredup is a sham. Here is an example-
The following item is posted on thredup for $8.99 and the compare price is shown as $18
However if you check ebay for the same product (brand new) it is available at $2 only.
I just made my second purchase on Thred up - so far it has been a great experience, buying clothing that is like new for a lot less than it would normally cost. I am petite, so I am glad there are petite sizes available. I also only buy clothing that is in excellent condition, eligible for returns, and from well know brands (such as ann taylor, J.Crew, and BR). I do not think I will try selling clothing to Thred up however, due to reviews that describe this as a bad experience.
They continue to say that they donate the clothes that they don't buy to charitable endeavors however, I'm becoming increasingly more concerned that they actually pocket the lower brand clothes that are sellable when people who send them for consignment. Either way next time I'm just using the time and gas and going to Plato's Closet to sell my clothes! :)
I sent three bags of designer clothing to Thread up. They accepted five items from the first bag, including a silk Joie blouse that was brand new and cost $150, an evening dress that was originally $300, and some lululemon items. For five items, I got $35. I got an email saying they accepted nothing from the other two bags. I was shocked because those bags included brand new Frye snake skin boots ($500 retail), coach shoes, and new Kate Spade and Tori Burch clothing among other items. This week, I got an email saying they had made a mistake. The email included 68 links to items. They wanted me to click on every link and note if the item was mine. Apparently, my stuff was mixed in with other people's stuff. Can you imagine how long it took to go to 68 links!?! 13 of the items were mine and I'm still not convinced I didn't miss something. Worse, I'm not convinced they sent links to all of my items they are going to keep. I know everyone thinks they have nice stuff, but seriously, I sent them great stuff.. all new, designer, and less than one year old. So, right now, for three giant bags of designer clothing and shoes, I have $35 and a lot of questions/frustrations. Who knows where all my stuff is??
I'd bought a few things from ThredUp and been reasonably pleased with the quality and price. One thing was excellent, the rest were fine for what I paid.
My first consigning experience, though, was horrible. I sent a huge bag stuffed with clothes, most specifically from the list of "acceptable" brands on the website. Most were nice things that I've worn for work. All were clean, no stains, no holes. I received $1 for consigning a long-sleeved t-shirt I bought in Montreal for about $15, and nothing else for any of the things I sent. I also never received an explanation, additional payout, or information about where my things went.
I didn't expect to get rich off consigning, but I had hoped that my brand name clothes that met all of the service's criteria would result in a bit more return, or at some communication about what happened to all of the things I sent.
I won't bother shopping or consigning there again. You probably shouldn't either unless your expectations are very, very low.
These people insulted my things and never gave me any money. I have no idea where all of my good things went.. I'm so angry and I don't want any other people to be screwed by these ruthless individuals. They wouldn't send any of my things back, either.
Never, ever send these people ANYTHING!!!!!
I sold items using thredup and found the process to be easy. I was a little rises disappointed with the amount of money they sent back considering three of the items I sent were brand new with tags. I also received a 40% coupon for sending in my bag but the code did not work/expired very quickly. I tind the prices of most items to be a little high and this without the 40% off coupon I probably will just accept the cash payout and not purchase anything. Seems like a great idea but wasn't truly consignment prices.
I sent them two beautiful coats that I bought at Venus, and a really nice pair of fashion boots. All were never worn. And all cost me over $80 a piece.
They only accepted one coat I paid $100 for (again, not worn) and they graciously, after a month, said I earned $2.48. No offer to give me the stuff they didnt want back. Guessing they're going to make some good money off my stuff.
Biggest rip off ever. I wish I had put them in a consignment shop.
Live and learn...but pass on.
I sent in a bag full of New York & Company clothes and most of them still had the tags. I waited about a month for ThredUp to process my bag just to be disappointed. They only accepted four of my items despite everything being in great or brand new condition. But the real bummer is the fact they only paid me $6.13! I would have been better off selling my stuff on eBay. What the hell am I supposed to do with six damn dollars?!
I am nervous about my recent effort to consign with Thread up. Most of my items are still in the package and worried that I have made a mistake. I hope someone buys the brand new ECCO tee shirts and enjoys them but I am not expecting much of a payout.
They accepted my nearly new items including a very high quality dress for a total of a shocking $4.15. When I asked for the clothes back, their reply was that any item they accept cannot be returned. I could have given them to friends or people in need for FREE and get much more joy than $4.15. I feel completely cheated and I wish I had read the other reviews before I used this site.
Out of 16 items they accepted only 5. They said that the other 11 were "unclean or stained." That is absolutely untrue. I've consigned for years, know how it works, and wouldn't bother sending unclean or stained clothes over. I didn't buy the return box in case items weren't taken because they were all in excellent condition (J. Crew, Madewell, French Connection) so now they're just gone. They'll take pictures for you of the clothes they reject so you can "see" what they're referring to but it's a lie. Not one of the pictures demonstrated anything less than excellent condition. CONSIGN SOMEWHERE ELSE, THIS COMPANY IS A JOKE.
I got referred from a friend. Bought a few things and was happen UNTIL I decided to sell some of my things. It was an absolutely horrible experience. I sent them a totally full bag, I remember this because the girl at the fed ex counter was helping me get it closed. They returned a a bag about a quarter filled so I was excited that they accepted so many of my things. However, when I pulled up my three up account, I saw they accepted only 3 smaller things!!!!!! I paid EXTRA for have the things they would not accept returned to me and they were NOT there one being a $350 pair of Frye cowboy boots!!!!!! I have attempted to contact them 4 times with this issue and have totally been ignored. It's been about 1.5 months now. They are a total rip off!!!! Take the extra money you pay for the so called 'return insurance" then take your good items and sell them hoping you won't recognize this????? Then of course horrible customer service not even addressing the screw up. Never again for me beware!!!!
I've ordered 3 sweaters and one faux fur vest and I'm in love. The description of the clothing couldn't have been more accurate and I was extremely impressed with everything! The packaging was so cute and both orders I received at separate times shipped so fast! This is my new favorite site for sure!!
37 Questions & Answers
ALSO, have noticed that PRICING is totally out of line for used clothing and shoes.
Now, the question is for item #10597914 Nine West Wedges, color stated is CORAL??? Really??? It shows TAN/BEIGE!!! Please tell me what color it is!
(I have seen MANY misstated descriptions of colors AND styles of shoes while looking this a.m.!! I think you need to check out whoever is inputting these online descriptions....not good!)
Donna C Briggs