I don't understand all the negative reviews about selling items. What did you expect? (in 380 reviews)
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Not thrilled with the experience.
First, I feel like the communication is poor. It took forever for them to even update me on my bag being delivered. The tracking number wasn’t working, and then the updates throughout the process were delayed.
Second, I feel that it took ENTIRELY too long to process the bag. They pushed my processing date back twice, and then it still wasn’t even complete on the date it was supposed to be completed.
Also, I feel like the payout is way below what it should have been. I will be receiving pennies compared to what they will make off the items. There were also other brand new items in that bag that I feel like are not truly going to be donated. I’m sure they will make a profit off of the items in some way behind the scenes, but that is the risk I took sending it blindly.
I wish I would have read more reviews before I did this. I would have made so much more money at a local consignment shop, but I liked the ease and convenience of doing it online and through the mail.
Lastly, I CANNOT believe they make you wait 14 more days to be able to cash out the balance once your bag has been process. I think that is ridiculous. You can spend the balance on their site right away, but you can't cash out for two weeks after.
So when it is all said in done, I will never do this again nor recommend it to a friend. I should have done my research.
WOW THIS COMPANY IS A RIP OFF. I SENT IN BEAUTIFUL, LIKE NEW, HARDLY WORN ITEMS, NINE WEST BOOTS , POLO SPORT KIDS WINTER BOOTS , CALVIN KLEIN WOMENS WINTER JACKET, AND SOME OTHER LIKE NEW ITEMS. I ASKED FOR THE RETURN ASSURANCE , JUST SO I COULD GET ITEMS BACK THAT THEY DIDN'T WANT, WELL THEY GAVE ME $15 BUCKS FOR 2 PAIRS OF BOOTS AND WOMENS JACKET, WHICH IS A RIP OFF, THE STUFF IS WORTH WAY MORE THEN $5 A PIECE, AND SENT ME THE OTHER STUFF BACK SO THEY COULD DEDUCT THE $12, THE COST OF THE RETURN ASSURANCE , LEAVING ME WITH A $2 PAY OUT!!! R THEY SERIOUS?? THIS IS SUCH A BAD WAY TO DO BUSINESS. RIPPING PPL OFF WHO WANT TO MAKE A LITTLE EXTRA MONEY. I AM SHOCKED AND SADDENED THAT THIS COMPANY THINKS THEIR CUSTOMERS DESERVE TO BE TREATED LIKE THIS. REALLY, IF THEY DON'T CHANGE THE WAY THEY DO PAYOUTS NOBODY IS GOING TO SEND IN STUFF WHICH WILL MAKE THIS COMPANY CEASE TO EXIST. SO PPL PLEASE BE AWARE OF THIS COMPANY AND WHO THEY DO THEIR BUSINESS. DON'T SEND IN ANYTHING WORTH ANY MONEY. SEND IN CRAP. AND LET IT BE DONATED. LOL
It took them 1 month to "pay" me for my large bag of high end clothing (most with tags!). Instead of paying me they put it on my account towards purchasing their clothing. Furthermore, they paid me $3 for about $200 worth of clothing! I sell on eBay & should have known better. I also donate to Goodwill & would have been better off. I have bought some of ThredUps items which are overpriced considering what I was paid. I will never use them again & have let everyone else know too. Don't do it!
My email to ThredUP after they told me my like-new Diane Von Furstenberg bag was worth nothing:
"Could you send me a more precise picture showing the stain? I truly do not see a stain. Perhaps you can point it out to me in the photo you sent earlier today? I think you've taken a valuable bag in like-new condition... I appreciate that you have quality assurance procedures, but this judgment is unreasonable."
"That's the best photo I could have of the bag. Right where the zipper is supposed to be: https://s3.amazonaws.com/thredup-paperclip-production/assets/22252821/raw.jpg
The right side is more darker (stained) as the left side.
Again, Our team does need to be strict about the items we accept that fall in to these categories, as they are responsible for ensuring those items are sold in our shop. The team are well-trained to spot rips, tears, stains, shrinkage, fading and other signs of wear. Every item that shows these signs of wear are selected out, in order to provide and re-sell clothing to other families who count on us to thoroughly check every item posted in our shop."
Judge for yourself. I don't see a stain. And they wouldn't send the bag back. I wouldn't be surprised if I found this very same bag for sale on eBay in a few weeks...
While I've bought some things that were okay, often, the items were not quite as described, not sized correctly, or otherwise not what I expected. So, from that standpoint, it's disappointing, though the selling prices are fair enough. I only recently sent in my first bag of clothes -- 22 items, most new, either with tags or without (most with). I got $7.45 for 22 items, only one of which could be described as "used." (although, this was in very good condition.) I highly recommend trying to sell elsewhere.
I have bought from ThredUp on 3-4 occasions and was happy with my purchases. They don't do a very good job at describing the items, such as fit, material, dry clean, etc. it is hit or miss. I bought a Gap jean jacket that was in like new condition but it had a heavy fleece lining that was not in the description. I contacted customer service, they were very cooperative and waived the return shipping fee. I don't have any complaints about customer service.
Selling clothes to ThredUp is another matter. They buy low (really low) and sell high. Also, their criteria on accepting or rejecting is not consistent. I sent brand name clothes and shoes in excellent condition and was told that some of the items didn't meet their standards. Yes, I could pay $12.95 to have them returned but really, it's not worth paying to get back what I already decided I don't want anymore, at least not at that price. I, too, wondered what they do the clothes they decide not to sell.
They do not return calls or e-mails. I purchased a handbag only to have them cancel my order. They told me it didn't meet their standards. It looked fine to me. They didn't tell me they were cancelling, nor did they notify me. I found out by checking my order status 5 days later. I suspect an employee wanted the bag.
Generally I send my items to Thredup right before I donate them. Can't be too disappointed if I was getting rid of the stuff anyways. I recommend opting for the return shipping on items they are not interested in. I've always made at least $100 per bag and it's much easier than selling the stuff at a garage sale. I really wouldn't send them any designer items. There are better websites for that.
This company has not returned one of my emails or voicemails! The only response that I have received is the auto generated confirmation that my concern was received. I thought the idea of the site was great and told many friends and family members about it. I have now told them to stay away.
A few years ago, I sent in a bag of name brand clothes to Thredup and got almost $60. Last year, I sent a bag in and got $12. I'm not sure what happened, but selling is a waste of time now. I haven't sent in anything and will sell elsewhere.
I do however LOVE buying from thredup. I have super long legs that only fit in designer jeans. The only reason I can afford designer jeans is because of thredup! You usually can't find designer jeans for $30 anywhere. I've been very happy with the quality of all my clothes that I've ordered. The ones that haven't worked have been easily returned. I do with you could search by inseam as it would make my hunt for 35" inseams much less time consuming. Compared to other consignment sites, thredup had much better pictures, descriptions, and measurements. I also like the you can see what other items someone has listed.
Customer service was quick to answer a shopping cart issue I had and offered me a 30% code.
In the end, thredup is great to order from but in the past few years, the selling has become a waste of time!
I've made a few purchases from Thredup for my daughters. Been satisfied with my purchases.
This spring I thought I would try sending in some of their items. Sent a bag of name brand. Practically new clothing. Very critical to not send anything with holes, stains, pills, etc.
My whole bag of items netted a $1.50 credit. What a joke!
The thing I noticed about ThredUP is I returned a a tank top that cost $5.95 and I noticed they relisted it at $10.49! So I decided to check a dress that I returned that cost me $38.25 and they relisted it for $44.99! I find that annoying!! Now I'm wondering about the pricing for the things I'm ordering.
I checked out- received notice "get free shipping for the rest of today!" so i ordered again- GUESS WHO GOT CHARGED SHIPPING TWICE?? no biggie- i emailed 3 minutes after checkout- and then again, and again and again. I have emailed a total of 4 times with NO response
How exactly does it make sense that I sent in NEW clothes, all on the sell list and only FOUR items (out of an over stuffed bag) were accepted, the rest we declined for "Flaws"... um no. I checked all those clothes over at least three times before sending them in. But they were "flawed" and they "couldn't" sell them. Funny because my clothes were in NEW condition (literally took a few items out of a plastic bag they were shipped in and put them straight into my sell kit). But yet they sell clothes with flaws!!!!! Someone that works there is probably walking around with my clothing- and I get a whole $4. Then I had to wait 2 weeks for it... why? So they can get EVERY penny possible from me by accumulating interest for two weeks on the money they owe me? I wouldn't be shocked if this company received sell kits back full of rotting food as a nice "F*** you" from all the dissatisfied customers they rip off. KARMA.
I sent in several items. They only accepted four. Fine. My problem is that they're selling those 4 items for a combined $37.00. My payout? $3.75. Seriously? I'm just giving my stuff to a reputable charity from now on. I'd rather get nothing for it than feel like I was ripped off by thredUP.
I find that they accept a lot of old clothes. Which means many options are not currently in style. Also the quality can be suspect. Especially for popular brands like j crew or similar "upper end" mass market. I probably keep about 50% of what I order so there are some good finds. Wish shipping was always free. I also wish they provided much more detailed descriptions of the clothes. And the pictures aren't that great. Clothes need to be steamed beforehand and I can never tell the difference between black and navy in the photos. It would be good to specifically say the color. I would love to be able to search by pant inseam for example. Also they never list dress length which is not helpful when looking for work clothes.
As far as selling, I get most of my stuff accepted and never expect much money so I'm never that disappointed.
I sent in a bag of clothes NWT, all of them; Joe's Jeans, Talbots, Taylor, Sue Wong.... etc. etc. I got UNDER $5. Totally disappointed. When Twice was around and I sold to them I would have gotten $80-125 for that bag. Poshmark, eBay, and Crossroads are the way to go.
I've gotten a few good deals on this site but won't be using it anymore after trying out their selling service. I understand they have high quality standards, but it seems to me that they should either lower the price of return assurance to a reasonable amount or provide return assurance for free. They accepted 10% of the items I sent. That means they'll get a pretty hefty charitable deduction as I assume they donate the unusable clothing. Definitely won't use again
They have no clue how to price clothes. They say they have experts pricing based on quality and designer names etc. that is such BS. What you get from them is not worth the time to pack the bag not mention driving it to fedex. You're better off selling some on Craigslist or just donating it. You will be disappointed.
I have used Thred up several times to sell my clothes. This is my last time. I find them terribly inconsistent with what they take and the prices they offer for the pay out. In fact the last few times it was worse. I was completely baffled when they didn't take brand new, with tags, on trend, items - from their requested labels. But did take used Target items. I will not be using them again. The hassle of going to my local Consignment is worth the increase in items they will take and will pay out is way more.
Do not send your clothes to this company!! I sent a full bag of nice clothes, including two "new with tags" dresses from a local boutique with price tags over $120 each. Over a month later, they paid me $3.50 for the bag. The few items they accepted, they were selling for way more than they were worth, as they seemed to choose the cheapest clothes in the bag. I would have preferred to give them away to someone who is not profiting off of them!
This company is a joke! I sent over probably up to 12 items of brand names and 90% of them were new with tags. They kept 4 items and all I got for them was $5 and some change! Next time I'll just donate them to a Goodwill store. What a waste of time!
I sent in a bag of clothing with brands like Gap, BCBG, Mini Boden etc.. They decided to only keep 3 items that were brand new with tags on. Those items were worth around $150 and after deducting my return fee for items they did not keep, I earned $3!!!
I do not recommend them at all!
I have been using ThredUp for a year now and have found some really great finds! It is a little over priced for consignment shopping, but the upside is that the quality of the items you purchase is pretty much guaranteed.
If all you have to do is purchase an item, you are golden.
But on the chance that you need to return an item, well this is where the issues arise.
1. They are not available by phone, only by email. If you have a question for them, sit back grab a cup of coffee and wait a few days. The last time I had a question I had to wait 5 days for a response! That is unacceptable. If my cell phone provider or if Amazon took that long to respond, I simply wouldn't patronize them anymore. This tells me that either a) they simply don't give an eff and/or b) they need to hire more staff.
2. They only allow 2 weeks to return an item, and they must have received it two weeks from the day it was delivered... so you really only have about a week to make returns. Make up your mind and make it up quick.
3. Some of the items on the website are marked as "Final Sale". With only a mere 2 pictures for each item, some at unflattering angles, its usually not enough information for me to decide whether to purchase a Final Sale item or not.
Overall, I like the clothing items offer, but I think they need some serious improvements to their business model before they gain me back as a customer.
I totally agree that this is the biggest rip off ever. My clothes had the tags on them still yet almost everything said "minor imperfections". This was House of Black and White, Cold water Creek, etc...brand new with tags yet they sold this stuff for virtually nothing and gave me literally a few dollars for what was for sure at least $1,000 worth of clothes. I got $37. Never Ever Again!!!!! I gave one star because they do get the bag to you fast but now I know why.
I have to agree with the majority of reviews - something is not quite right. Designer items do seem to go missing. They accept all of my old Gap, Talbots, Old Navy etc. because they only pay ten cents on a dollar for inexpensive items. I included some very good designer items in a bag - 2 Missoni dresses and a Stella McCartney blouse that met the criteria and they weren't accepted. I didn't do the $13 return assurance assuming they were acceptable and I lost them. I sent 2 very similar pairs of shoes - same age condition and style. One pr E. Aigner and the other Salvatore Ferragamo. Aigners were listed and guess what Ferragamos gone. Either the people sorting the bags have no idea what they're doing or there is some sort of - well . . . A high end dress that was accepted and listed in the consignment (rather than upfront payout) listed the chest meas. as 12" laid flat ??? NOT. Therefore unsellable and impossible to get ahold of anyone there. They operate as a huge anonymous conglomerate. They were just given another $81 million cash injection so it's going to get worse. Things were much better before July but now I'm going back to local consignment.
i wll never again have dealings with this company. after painstakingly sorting through my clothes, i too sent a full bag of items to be reviewed and sold. each item met the strict guidelines posted on thredup's website. i haven't been notified that my items were received nor have i been notified if anything selling. unbelievable. from now on, i will stick to ebay, poshmark and the consignment shops in my area. thredup is a complete scam!
Although, I enjoyed buying from this business I would NEVER send in a clean up bag again. They took about 20 clothing items and sold a good portion of them right away . My payout was $34.Several of my item's were listed at around $20 each. I had several brand new with tags items like an under armour fleece zip up , and juicy couture zip up hoodie. Your better off selling your clothing on your own or taking it to a consignment shop who gives fair prices.
I sent in a full bag of clothing, following thred-up specific requirements. They paid me 2.70. Seriously?? It is supposed to be 70% of the worth of the clothing. I wish I had come to this site before using thred-up. Very disappointed.
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