The Ritzy Rover

I have used PayPal thousands of time to buy merchandise, I have never had any retail operation take my money the same day. I could understand if the item was shipping within 24 hours, but this is not the case with RR. I looked up her address and she does not have a store, she clearly is a broker for the lines she represents. This is why it takes weeks or months to get your merchandise. Looks like she is operating from her home. So you place an older, she takes your money and then places the order with the that company. In my case it was 4 blankets total cost of 408.00. After I placed the order I called to check on it 2 weeks later and was told that it was being processed and I could not cancel the order. I then emailed a week later and got an email from Allison that the blankets were no longer available. Hmmmmm, don't you think they knew this when I called to check on them? I can't tell if she is representing lines that don't do biz with her, or if she selling stuff she clearly can't get? My refund took nine days, she uses echeck with PayPal. I placed my order on Jan 25th 2022 and got my refund on March 1st 2022. Never heard a word on my order after it was placed. She had my money.

I bought a coat for my dog which I did measure him prior. However this company claims that I did not measure my dog. I didn't know that they have hidden cameras to see if I have measured my dog or not. I have a puppy who is growing every day and his jacket did not fit. The woman who communicates with me is very rude. I work in customer service and I would never treat customers like I have been treated. They will not give me an exchange or my money back. I sent photos that the jacket does not fit. Again he's a puppy. I called the toll-free number that's listed on the email and that woman also was rude and said she would have somebody else call me who didn't. This appears to be a shady organization as a business. And I'm going to be reporting them. Please stay away from this company.

In mid March I placed an order for 2 items. It took forever (over a month to deliver). One item was too large for my dog and I wanted nothing more than to exchange the item for one size smaller. They emailed me that the vendor I ordered from does not take returns or exchanges. That is not stated on their website. We went round and round through emails. They finally said they would make an EXCEPTION and do the exchange, but I would have to pay extra shipping charges. I agreed to pay that. I sent the original piece back several weeks ago, and paid the extra shipping for the new piece through PayPal. Well, it is May 18th, and I am still waiting for this delivery. Just today, I received an email saying it was finally shipped. I am tracking this shipment and it is being processed through Hong Kong! Really. If I had know what a headache buying two items for my dog from this business I never would have. Customer service is rude and almost non-existent. When I spend almost $100 for two little tiny pieces of dog clothing, I expect better service than this! Waiting over 2 months is ridiculous. NEVER again.

I ordered from this site because they had the best prices on brand name dog apparel. They canceled one of my orders a few days later after stating it was in stock at the time I ordered. I don't understand why they don't take proper inventory? The other item shipped and arrived in good condition. Not going to order anymore because even if you call they will tell you it's in stock just like the website and it's not!

In November 2010, I ordered a relatively esoteric item from theritzyrover.com: a "cherry" Chewy Vuitton dog chew toy. Louis Vuitton sued Chewy Vuitton for a couple of its dog toy "parodies," and I wanted actual examples as classroom props. On the same day, I ordered two other Chewy Vuitton toys through Amazon vendors and, as expected, the Amazon vendors performed fabulously--the first arrived in just a few days, the second within 2 weeks. However, I couldn't find the cherry dog toy on Amazon, which forced me to transact with an unknown Internet vendor.

I placed my order through the theritzyrover.com website. They had an on-site coupon that reduced the price some, but their shipping charges were above average. After I placed my order, I immediately got both a confirmation email and a receipt by email.

Then, I waited. After more than a month, I sent an email to *******@theritzyrover.com asking for a status update. I got no response. After yet another week, I sent a second status email, this time threatening to initiate a chargeback. Finally, I got a response from them, promising to ship the item the next day. However, they did not offer an apology, explanation or credit for their delay.

Within a few days after their response email, the item did finally arrive. However, the packaging was laughable. They carelessly stuck the dog toy into a USPS express mail package and tossed it in the mail. The toy itself wasn't in any packaging, and the entire envelope had clearly been crushed along the way (although the item itself was in OK shape).

From my perspective, I shouldn't have to chase a credible website down for a status report or threaten a chargeback to get the item shipped, and the item should be shipped in adequate packaging (especially if they are charging above-market shipping rates). As a result, theritzyrover.com is not the kind of website I'd choose to do business with again.