have you managed to get any of your money back? i've been emailing dailey and got no responce.

Hi Stephen

No - but it's early days yet. It is however clear they're up to no good - as well as ignoring email they're also ignoring the phones - their phone system pretends that you're in some queue and you work your way down to position 1 then - *nothing*. I called them from work and was at position 1 in the queue for over 40 minutes before I called it a day.

My next step is to contact RBS (my card issuer) with a view to obtaining a refund via the Visa Chargeback scheme. If you didn't know this is a customer protection scheme operated by Visa International which applies to purchases made by debit cards - providing similar protections to those legally guaranteed by the Consumer Credit Act when purchasing good/services by credit card.

Step 2, irrespective of whether step 1 works out, is to contact the local (to gadgetspot) Trading Standards office and ask them to pay them a visit.

I suspect however that the firm may have gone under, in which case step 2 will likely be fruitless.

I take it you purchased from these fools too? If you paid by credit (rather than debit) card and the purchase total was £100 or more you should be covered by the Consumer Credit Act - failing that if you paid by a Visa debit card I suggest you contact your issuing bank about Visa Chargeback, and in either case drop Trading Standards a letter or call explaining what's going on.

Best of luck mate.
Brian

paid with visa. £301. once the delievery est had passed i sent another email and got a responce saying it would be shipped monday/ tuesday and here is your money back for the shipment. I dont know if i have got that yet. Now i har nothing at all.

just spoke to the bank, no refund of £25 has been given. Have to wait 30 days from when the product was ment to be delivered.

What a joke of a website. After repeat emails requesting to cancel the order I just recieved a status update. "preparing for delivery"

Hi again

I've just received the following email from them...

-------------------------------------------------------------------------------------

Dear Brian

We would like to take this opportunity to explain for the delay in your order and the reason why your product is not with you at this time. We have been in the unfortunate situation where our system lost a considerable amount of orders and we were not able to process the orders. This situation has now been recovered and products are starting to dispatch again. To add the othe problems we have had we also have had considerable problems with our telephone service where customers have been left at the front of the queue when calling but our system has not put the call through to the next available Customer Care Assistant.

Your order will ship in 3-5 days time and be with you in 6-7 days.

We are really sorry for the inconvenience that this has caused you and many customers so we would like to offer the following to you regarding your order:

If you wish to still proceed with your order we will refund the delivery cost plus £5 of your order cost and this will be refunded back to the payment form that you made.

If you do not wish to proceed with your order we can cancel the order and we will refund your full order payment back to you. Please allow 7-10 days for this refund to be reflected into your account

We would also like to offer you a £10 discount voucher against a further future order should you allow us to show you are normal customer service. We are giving this voucher to all customers regardless of the customer cancelling their order or not. The code to use in the voucher box of the shopping basket is: GIFT

Once more we are really sorryu for the inconvenience so far and apologise for the long delay on your order. Would you please reply to this email to let us know if you wish to proceed with the order and have your delivery cost plus £5 refunded or you wish to cancel your order for a full refund.

Abel Mazuelo
Customer Services Manager


The Gadget Spot
http://www.thegadgetspot.co.uk

Well i recieved my order on friday. I had emailed trying to cancel it time and time again with no responce. the delivery refund was not put back into the acount. I have emailed them about this aswell.

I'm not the most savey shopper in the world so do not know where i stand when it comes to screwing this company over.

Yes i did get my order in the end but i ordered it on the 26th of may. sent over 10 emails, got one responce.

I did not get my refund. and when I tried to cancel the order I was ignored.

You have legal rights to cancel your order within 7 days of receiving it - see

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

for details - or Google "Distance Selling Regulations".

They have no choice but to honour this. I had an occassion in the past where I ordered an air con unit and cancelled it and they refused to take it back without charging me a "restocking fee" of 20% of the original cost. I pointed out they couldn't do that - under this law they had to take it back. They ignored me so I contact the Trading Standards office nearest their base (I'm up north, they were down south) who sent someone round to their premises to speak to their top man. Within a day or two a refund appeared on my card.

If you no longer want the item and still can't reach them by phone, send the item back recorded delivery (so they can't deny having received it), add up all the costs you've incurred (including the cost of sending it back) and write a letter asking for that FULL amount back as a refund. Mention the distance selling regs and that you'd tried to cancel numerous times before dispatch and had been unable to reach them through no fault of your own. Put it all down in writing and send them the letter. Say you'll give them 14 days before contacting Trading Standards. If no refund comes through, send a copy of the same letter, with a covering letter, with full details of their name, address etc, to their local Trading Standards office and ask them to send someone round to check them out as you're having no luck making contact.

At least this way they'll get a visit from an official which may just give them the shock they need. I'm going to phone them this morning to see if I can get through and cancel my order. If not, this is the approach I'll take.

Good luck and keep me posted.

regards
Brian

If you visit their website you'll see they have a new phone number up there now - it's an 020 number rather than the previous 084... Anyway, I rang it, it went to voicemail so I left a message giving my order number and explaining that I've already sourced my item elsewhere and don't need it anymore. I wasn't that hopeful but have just received an email saying my order status has changed to "Processing For Refund" and asking that I wait 7 days for the refund to appear on my account. I'm happy enough with that. Good luck with your case.