I second the review by Robert T. Ordering from thedaft4artncraftsuk has been the worst online experience i have had in recent years. I paid extra for my order to be sent by courier as it was an urgent request and the post strikes were going on. I received a confirmation that my order and payment had been accepted then silence. After three days i tried to get an indication of when the order would be delivered and found out that it is impossible to get through to this company. They give a phone number to leave voicemails and a mobile number to send texts: neither are being replied to. And emails are totally ignored too. Fed up with trying and when it became obvious the order would not get to me on time, i requested for my order to be cancelled. Days later I got a confirmation that my order was completed and my order turned up 10 days after i had ordered by 'signed for' Royal mail service! - I refused delivery and again requested a refund.
Update: It took almost a month for thh daft4artncraft to finally contact me - they did offer a full refund.

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West U. No Brenda it is you who is confused, they donot have a "good site" it looks as if it has been built for a GCSE project and does not even cover the basic legal responsibility's for a UK company.

They are a joke whether they are "busy" or "Short staffed" there is no excuse for their poor behaviour, for all those being abused by this company they can be contacted in person here:

13 Somerford Close, Swindon, Wiltshire, Sn2 5b

Posted as they don't seem to be keeping their legal responsibility RE contact details.

8/4/10  •  Votes (0)

This company (I use the term very lightly) is absolutley abominable. Please, anyone out there reading this - do NOT buy from this company. Like many hundreds of people I had a terrible experience of them. They take your money and then repeatedly lie to you about why your goods have not arrived. You can only contact them my email and it is all frustratingly slow.

I'm normally very good when buying things online and I carry out my research of a retailer before making payment. Sadly on the one occasion I don't do this because I was rushing to find a present for someone I got burned!

I was looking for an item that appeared to be sold out at every stockist who had previously sold it all over the country. Imagine how happy I was when I found it in stock at THEDAFT4ARTNCRAFTSUK.CO.UK. Sadly this was the end of my happiness in relation to this site because no matter what I thought at the time of ordering this item I wasn't ever going to be receiving it!

The item was showing in stock and it wasn't a bad price either so I went ahead and ordered it. I then made the mistake of telling the child the item was on the way and we watched for the postal worker every day. Several days on and with an ever more disappointed child sat waiting for the delivery to arrive I decided to contact the company.

In reply to my email I was told that sadly the item I had ordered wasn't actually in stock! This was despite their site showing it in stock when I ordered it and despite the fact that they had ALREADY CHARGED MY CARD and taken the money from my bank account for it! I wasn't happy. To make things worse they stated they were having problems sourcing the item and that I would have to wait for it.

Having now disappointed the child I decided to cancel the item. I'd lost all trust in THEDAFT4ARTNCRAFTSUK.CO.UK because of this poor way of doing business. I then received an apology via email and I was told that the refund would be passed to the 'accounts department'. I remember thinking at the time that it didn't exactly seem like such a big operation that it would have an accounts department as it feels more like a one man band or small store with an online presence due to the poorly designed cheap looking website, but I decided I could wait for my money back.

A month went by and of course as you've guessed by now there was NO REFUND made to my account. They shouldn't have even taken the money in the first place because they didn't have the product to sell and couldn't source it but now to make things worse they weren't sending my money back to me. I had no communication from them apologising for the delay so I did a Google search. To my horror I read quite a few stories about others having less than happy experiences with this company, so based on this I contacted my bank. Thankfully I placed my order with my Visa card and as such I have protection against such cowboys.

My bank was very understanding and immediately sorted my money out for me with the most minimum of fuss. At last, things were looking up. I won't leave my money in their account for another day earning them interest when they shouldn't have taken it in the first place.

So what have I learnt from this? To always stick to my routine, check out these small retailers prior to buying as I used to do and further more, I will NEVER BUY FROM THEDAFT4ARTNCRAFTSUK.CO.UK EVER AGAIN! This site is a joke and there is no customer service and a good chance I'll not get my money back or the product if I order again.

This is a fantastic website. They are quick, efficient and very helpful. Only once have I recieved an item that was damaged and they fully replaced this item.

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Andy M. Appears you were a lucky person, there are plenty of horror stories on this site on the net and I've just sadly had to write one myself having fallen foul to it.

2/21/12  •  Votes (0)

Found this site very easy to us and very good products at good prices, delivery was quick and kids loved the party goods, would buy again

An absolute disgrace, total amateurish jokers it seems the owners have been on here with some dubious reviews comparing them selves with "the big boys" utter nonsense.
This is a poxy little one man band business run from a kitchen table, not even a live phone line for the numerous problems which arrive, this occurs as they carry no stock but wish to sell everything in the wholesalers catalogues with no knowledge of stock control, WILL keep you hanging on with excuse after excuse as the proper reviews here state.