I purchased a clock - they took payment via Sage Pay (who advise they only deal with reputable companies.

They then advise it is out of stock -

Their own Terms & Conditions advise Iam entitled to a full refund when they are out of stock.


I want a full refund - they DO NOT REPLY TO E-MAILS - - THEIR CUSTOMER SERVICES TELEPHONE NUMBER ADVISES THEY CANNOT TAKE CALLS.

BEWARE OF THE ONLINE CLOCK COMPANY .

as with other reviewers - I purchased a clock from this site as a Christmas present - after 2 months of numerous emails telling me it had been delayed by around one week each time, they now send the same (presumably automated) email with an expected delivery date in 2018! There is no response to either emails or to telephone calls. I would STRONGLY advise not to let this company have your money

Votes (2)  •  Comments (1)  •  Link to this review

T N. call your credit card company ASAP. have all this information ready to give to them.

2/24/11  •  Votes (0)

Rubbish. Still waiting for my order over a month after ordering. Do not recommend

Do not use this company! I placed an order for a clock on 21.3.11. I then started to get their emails about estimated time of arrival to them. Every day I checked, the date moved one day forward. Like the carrot and the donkey. Tomorrow I will talk to my credit card company, as my request for a refund has been ignored. Should this not get me a refund, I will visit their premises in Southend which is not far from my work and see if they will ignore me? Definately a candidate for tv's Rogue traders.

Votes (1)  •  Comments (1)  •  Link to this review

Charlie M. I got in touch with my card company and after one week they got my money refunded! Only then did Online-Crap-Company email me to say that I needed to inform them in writing for a refund! Do your homework when ordering from an un-known company like this.

4/17/11  •  Votes (0)

The same thing happened to me as with the previous reviewers: I put an order at the beginning of December 2010 for Christmas gifts (worth 132,60 pounds) while the products were in stock on the website. The money was taken immediately and since then I kept receiving messages delaying the delivery. I've never received the products.
I cancelled this order 2 months later: impossible to join them on the phone, etc... and up to this day (28th March 2011), I still haven't been reimbursed. It's A SCAM.
STAY AWAY FROM THIS COMPANY as well as with their other companies (brew-it-yourself; the online-beer-company; the online-homebrew-company, etc...).

Looks like same old story. ordered clock 12/12/2010. Cancelled order by email in accordance with regulation 10(4)(d) of distance selling regulations on 17/12/2010. Also sent written confirmation with proof of postage on 08/02/2011. Still no refund and they will not answer the phone or reply to emails. Small claims court next option me thinks.

Votes (1)  •  Comments (2)  •  Link to this review

View all 2 comments

T N. what about calling the credit card about a chargeback?

3/1/11  •  Votes (0)

Stephen O. They are in breach of regulation 10(4)(d) of the distance selling regs for not excepting my email cancellation. They are also in breach of my statutory rights for not refunding my money within 30 days of cancellation. These kind of companys need exposing and taken to court. Thanks for your comments though.

3/1/11  •  Votes (0)

Do not order anything from this company. Money taken from account only 2 days after order, nearly 3 months later still have not received the clock. It is impossible to contact the company and they do not reply to emails. Will take the matter further.

Votes (1)  •  Comments (1)  •  Link to this review

T N. a site with that many hyphens is not really to be trusted. sorry this happened to you. you can report these guys to the FTC, who's trying to crack down on these types of businesses: http://www.sitejabber.com/consumer-information/how-to-report-online-fraud-and-scams

2/23/11  •  Votes (0)

DO NOT USE THIS COMPANY. I purchased a clock from them in November for a xmas prezzie.When ordeded advised it was in stock,then received email telling me it was out of stock.Company would not reply to emails asking for a refund,could not get through to them on the phone and even wrote to them asking for money back which was still ignored.On the 16th Feb I then received the clock (only 3 months late) which was faulty.
THIS COMPANY IS A JOKE.

Votes (1)  •  Comments (3)  •  Link to this review

View all 3 comments

T N. unfortunately, in looking at the website, there were some red flags - links that go nowhere (especially the security ones) and typos. sorry this happened to you.

2/17/11  •  Votes (0)

Dresden B. Agree with all the above comments. Company is a disgrace have received about a dozen emails with different delivery dates and then to be informed out of stock. Have just received one with new delivery date, checked my account and it states ETA of clock 2018! Is this a joke, too early for April Fools day! Impossible to phone - recorded answerphone everytime. Southend isn't that far away from me think it will have to be a trip down there to seek them out!

3/22/11  •  Votes (0)

T N. dresden - have you disputed this with your credit card company? give them all the evidence you have and cite these reviews as well... you could also consider writing a review yourself to add to the handful that are here - it gives more weight to these complaints and helps other consumers too!

3/22/11  •  Votes (0)

This company is run by complete incompetents at best and fraudsters at worst.Ordered a clock they did not have so cancelled my order by letter.they then updated my order to cancelled and said a refund would be issued.After 5 weeks i have still not got my refund.I have now sent all the evidence to my credit card company but my advice is to stay well away from these petty crooks