TFsource

I purchased a Transformers Generations Legacy transformer I could not find in stock anywhere else. I had a problem with the link in the email they sent that wouldn't not allow me to track the package. I called and left a voicemail and Jeremy returned my call within a couple hours. He apologized for the issue I was having and emailed me a new tracking link and updated me on the shipping progress. Package was delivered the same day. Total time from order to my house was 5 days. This was my first time purchasing from here and I will definitely order again. Package was well wrapped and arrived in perfect condition.

Received my Combiner Wars Motormaster Transformer on time but the box was smashed up and torn in several places.It looked like it had been stepped on and someone had tried to retape it back together. This is a Christmas present for my 7 year old grandson who is in love with transformers. I am ashamed to give it to him looking like this. I also don't know without tearing the box completely apart if the transformer still works or not. Not at all satisfied with TFSource.

tfshe.com is a scam! I ordered two of the large christmas wreaths and they sent out months after christmas something you would have picked up at the dollar store.We were very disappointed! What they advertise is not what the are sending the customer. You are going to be very disappointed if you order anything from them. Spend your money with another reliable company. You will not get a REFUND!

Ordered what was advertised as a NEW masterpiece figure, and it arrived without a box in a plastic bag. It was clearly used. When I contacted the company about it they offered me a $10.00 credit. I could have sent it back but they would not cover the shipping. I begrudgingly kept it but will never give them another dime of my money. Go to Robotoybase instead.

I pre-ordered 4 of the stunticons on Oct. 3 2022, and as of Oct. 5 2023, TFSource has not been able to get all 4 items in the warehouses at one time to ship my items. Jeremy indicated two of them were in-stock. He then expressed one should be in stock this month but the other will not be in until December. If all 4 items are not there they won't ship.

Are you a toy collector? Of course you are, that's why you're here. Do you want your toy boxes arriving smashed, scratched, and torn? Of course you don't. This site guarantees " C9 collector grade packaging", but all my GI Joe Classified figures arrived in poor condition, and the shipping box was fine, so they are just sending out low-grade condition items. One of the figures was a Hong-Kong release as you might find on a site like Aliexpress, but at a not-so-Ali price. If you want to return something, they will charge you back your free shipping, make you pay for return shipping at your own expense, and refund you store credit only, so all you can do with it is purchase some more damaged items. No thanks.

I bought a fairly recently released item only for it to arrive used and packaged in a Ziploc bag. There was nothing in the description about it being used and I still paid full price. Can only get store credit if I return it. NEVER again will I buy from them. $52 for this junk.

I ordered 4 wreaths from their add which looked to be 3.5 ft across or $159.99. I received 1 wreath that was about 18 inches. They want me to return that wreath which is close to $10 to ship back in order to receive a partial refund. They commented fraud by misrepresent ing their product and I'm susupposed to pay to pay to send it back. I hope my credit card company will back me up.

Never had a good experience with that company if it is even a legit one I wonder sometimes. When you buy a $400 figure with collectors grade box you assume it will be mint right? Wrong the edges were crumbled in and there was even a small hole in the front of it. This was the case with two figures I got from them and they'll be the last. Don't pre-order anything from them either trust me. If you're a passionate collector like me and don't want to feel like garbage when one of these hits your door in such poor condition, then don't give them your business period!

I received two MOTU Revelation figures. Even though the order quickly arrived, the company packed two items close to eachother causing damage to the boxes. One also looks like it was dropped while packing. I sent a message to the company informing them about the damage and asked for a replacement. The CS rep told me they do not guarantee mint boxes, with 5% of boxes not shipped in mint according to their policy (BS), which was not the problem, and that I would have to pay for return shipping and a second shipping price for the replaced items. The problem was not that they were damaged prior to shipping, instead they were damaged during shipping because they are too lazy to package the items separately and securely. I'll never do business with this company in the future and warn others about similar issues, which seem to be commonplace according to the reviews I've read. The 5% policy seems to cover the company's selling of figures in non-mint condition and poor packaging. In all fairness, the items were quickly shipped, otherwise I would be leaving a one-star review.

I recently ordered a T30 figure and, although it was stated that it was in c9 packaging and in mint condition, it arrived in a plastic bag, without instructions and in alt mode. Also, it was clearly pre used. The price was high, and the shipping cost even higher. To this day they didn't respond to my mail concerning the issue. These people are scamers, stay away. I know I will never order from them again.

I was a happy customer for over 15 years, spending thousands of dollars building my Transformers MasterPiece collection from MP-01 to MP-54 with these guys. Over that time only one item came damaged and they quickly replaced it without charge. I thought great, if I ever need them they will be there... Then I ordered an item on 24Dec2022, within minutes I say their "special price" was not so great as it was $30 lower at BBTS, so I tried to cancel, unfortunately their shopping system doesn't have that, so I sent a message through their support portal. I received confirmation it was received and I'd get a reply within a day (standard automated reply). Sunday 25Dec passed, then Monday 26Dec2022 (observed holiday), these are all non-shipping days. They then shipped the item on Tuesday 27Dec2022, meaning they never bothered to read the message and then claimed it was my fault. I told them it's ok, just give me the $30 credit and they refused. So sad to see this many years of loyalty flushed down the toilet. I lost my shipping and paid for the return shipping over $30 different, even if it were $1, it is the principle. This experience should be very telling, don't support this company, there are far better sites like Bigbadtoystore.com with better selection, better shopping tools, better prices and most importantly better service.

I had no issues with tfsource. It been great experience so far. I like there website which is user friendly for me. I had order few products from them came on time and was notified on my email. They give option on shipping which I find helpful. There website is informed with lots of new products. I am guessing custom service is improving but all I can say patience is important. Customers service response in 24hrs. I use BBTS when I can. I do shop around when I can ebay to. So there. Tfsource keep getting better you got great thing going for transformer fans.

EBAY suppose to help but suddenly permanent blocked my account with NO REASONS, Blocked using email contact, review or refund with TFSource and No Money Back Guarantee!

USPS 1st class international parcel has a tracking but zero contact channels with only option to use Missing Mail Searched after status stucked for 2 weeks.

Luckily Well Established TFSource helped patiently by replied my multiple emails and crossed checked with their warehouse team which i worried parcel lost etc.

Today 31 March 2022 i finally received my precious OX PS-13 (out of stock in the world) after 1 month+ which supposedly delivery due date is on May2022.

Great Trusted Seller that all any online buyer wanted.

This site overcharges on shipping outside of the contiguous US. Alaska is PART of the US. The postal service charges that same to ship to Alaska that it does to Maine. YET, this company will charge $50+ to ship a masterpiece figure to Alaska, whereas, BBTS only charges $20. There is NO relevant reason for the excess charge except price gouging and greed.

Stay Away from this site at all costs! BBTS, The Chosen Prime, ShowZ and ToyDojo are all better options for your Transformers collection

Ordered Mom Shoes from Tfshe. I always get women's 10.5 US and these where way too small. Also, they didn't match the picture in the photo on the web site. The photo had a solid back, these had a strap like a sandal. Also appeared very cheap. Emailed them for a refund and after 12 days and a follow-up email, they got back to me and want me to send them back to China at my expense for what they call a partial refund. They actually suggested I give them to a friend.

In looking at the reviews after I had these problems with the order, I would have NEVER ordered. My credit card company is gong after them. You should contest any charges from them as well if you have had these problems, which it appears may people have.

They didn't return my inquiry in the timely manner posted on their website. In fact I never heard from them. Wasn't able to cancel Order and called multiple times within their office hours. I feel scammed and will never order from them again.

$25 for a 25 cent piece of plastic i should have received in the first place. I'll never do business with them again

Still waiting for a pre-order placed last October.
They said they are still sitting for the product. They also moved one of the items they had in stock to a preorder item they don't have...

If you expect your items to arrive within six months, do not order from here. Waiting 4 months for "preorders" that have been on store shelves for 3 months. DO NOT WASTE YOUR MONEY HERE. GO TO BBTS.

3rd party vendor for several bigger sites, these are the folks charging $150 for $30 action figures from last season. Just because something is old, or on clearance at every other retailer, does not make it collectible.

They sell as advertised, but be aware that most of these products are available at other online retailers for about 1/3 of the price (or less). This place is markup central. That's their right as a vendor, but as a consumer, you have the right to stay away from price gaugers.

EDIT: (They lost two stars from my original rating) Foolishly, I continued to use their service, and I have finally learned my lesson... their site was fine for occasional use, but the moment you have an issue, they will turn to crap. They sent me two separate orders in a row that both had issues. The first order had a missing item and another item with smashed up packaging. Their site lists that all items are "C9 Box / Collectors Grade packaging" and "MISB (Mint in Sealed Box)Case Fresh From a Factory Sealed Case", that is not what I received. It has been over a month since I contacted customer service, and they have completely ignored the damaged box issue (see pics for box condition), and still haven't shipped out the missing item. The second order was placed a few weeks after the first, and a week after addressing the issues with the first order, and they again sent me an order with smashed up packaging (see pics) They have completely ignored my customer service message about this shipment.

Their customer service will ignore your messages about 50% of the time; especially if you have an issue. Their "customer appreciation week" is actually a social media promotion and without a facebook, instagram, twitter, and a youtube account, you basically cannot participate in the contests; so in reality it's a "social media appreciation week". They false advertise on their promotions; specifically their annual "Jerry's Stocking Stuffer" mystery gift. The site listed on their home page and their official reps on several fan sites that a purchase over $300 would include a $60+ mystery gift. The order I placed listed two of my paid, in stock, items as pre-orders and caused me to not receive the promotion. I contacted the site and it took nearly three business days to receive a reply; even though their site says they will respond in one business day or less. They apologized and offered me an item listed on their site that was marked down from it's original price of $20 to $10 as my $60+ mystery gift and told me it would ship with my next order; I use their order stacking service. I was irritated, but I had to make another qualifying purchase to acquire several items I was after; and I received the same $10 item as my mystery gift on that order which already included the missing mystery gift from my previous order; not much of a mystery what I will get if I made another qualifying order. I contacted them about the false advertising and have yet to receive any sort of reply beyond their automated email letting me know they did in fact receive the message I sent. In previous years, they did provide items valued at $60+ which was a major factor in my utilizing their site further after abandoning Toywiz.com for their poor customer service and high prices. TFSource's prices are usually competitive with other sites like Big Bad Toy Store, and I haven't had any issues with them beyond their poor customer service and false advertised promotions; but I really don't see much incentive to stick with them, beyond grabbing the few items I can't pick up elsewhere, when I can get the same products for the same prices at Big Bad Toy Store and never have to worry about my customer service inquiries being outright ignored.

My order of HASBRO MASTERPIECE MOVIE SERIES - MPM-6 IRONHIDE On 5/18/18 was told arrive by July but now is December lol