• TeamBuy.ca

Overview

TeamBuy.ca has a rating of 1.21 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TeamBuy.ca most frequently mention customer service, credit card, and dealfind com problems. TeamBuy.ca ranks 289th among Daily Deals sites.

  • Service
    23
  • Value
    22
  • Shipping
    21
  • Returns
    21
  • Quality
    21
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • By the way, calling their customer service is pointless, multiple, multiple calls with no response.
How would you rate TeamBuy.ca?
Top Positive Review

“I'm not sure why there are no positive reviews about...”

Sarah R.
4/16/14

I'm not sure why there are no positive reviews about this website. I have ordered both coupons and merchandise from them over 20 times and so far have received everything I ordered well before the estimated delivery date. The ONLY thing I have been disappointed in was a coupon I bought for WeMassage.ca because they are charging me an additional $176 in fees to book my massage with them that I was not expecting, which is not Teambuy's fault.

Top Critical Review

“This is no way to run a company, it's a total scam.”

Leonardo F.
6/3/15

I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely?

Reviews (132)

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Reviews that mention popular keywords

customer service (34)
Thumbnail of user leonardof4
3 reviews
8 helpful votes
June 3rd, 2015

I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely?

Thumbnail of user hemaa
1 review
2 helpful votes
August 7th, 2014

Worst customer service experience in a long time. I am shocked at how much disregard they have shown a long time customer, and how they failed to honour their own return/credit policy, or even acknowledge some fault in the matter. They were not nice about the situation at all and treated me like another number. I'm very disappointed and will never again purchase a deal via TeamBuy and will tell my friends/family the same.

Thumbnail of user carinec
1 review
2 helpful votes
February 8th, 2014

Worst deal site ever! No client service and ethic...
They refuse to reimburse you when a business closes and you can redeem your deal even if you deal is valid.
This business is simply stealing people's money and nobody is doing anything about it.
I will never buy anything from them again and I will also let all my friends, family, coworkers and everyone else I meet know that this website is a fraud.

Thumbnail of user ambers36
2 reviews
1 helpful vote
February 2nd, 2016

I booked two massages (one for myself and one for my husband). One massage therapist did not show up (a single therapist performed two massages, starting about 1/2 hour after the appointed start time).

The company did not contact us to let us know about the change (the one therapist that did come had to call and text them several times to find out what was going on).

Later we received a very long winded email from the company - who still wanted (and we're fighting this) to charge us a CAD 30 travel fee and set up fee (which was prepaid) for the therapist that did not show up!

Tip for consumers:
Do not use this company.

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Value
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Thumbnail of user anonymousa20
1 review
6 helpful votes
September 11th, 2014

As a merchant from teambuy/dealfind. This is what I have to say. The company has run my deal last January 2014 as per agreement my company should be paid a 1/4 of generated amount after a week and 1/2 after a month. I have waited for about almost two months to check in with them and was able to get paid for the 1st and 2nd instalment fees. Im supposed tp be paid for the other 1/4 of generated amount a month after the deal has expired so naturally as a kind merchant I waited. Get in touch with them end of Aug. I was directed to their online finance assistance. Wrote them a message no reply for two weeks. So I called my "account manager" just yesterday and left him an email Anthony Amankawa is his name and the name of the girl that called me is Karen Mohammed. Just this morning they said that the accounts of the company has been freeze and will not be able to pay us until further notice accounts before or on AUG 29,2014. So I asked Anthony what does this mean as merchant. They said they may or may not be able to pay me. Please be aware of this DEALFIND and TEAMBUY customers.

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Thumbnail of user lisaw55
1 review
1 helpful vote
March 25th, 2014

I gave it one star only because you can't give zero stars. STAY AWAY - Items not delivered or "lost in transit" - wait 9 weeks for a "merchant" to ship something - NO REFUNDS - Horrible customer "service"
All their products are junk.
If you do order - expect them to take your money, but don't expect to see anything you paid for. Save yourself the headache - don't make the same mistake I did.

Thumbnail of user donr18
2 reviews
1 helpful vote
June 18th, 2014

The WORST customer experience i have ever received. These guys don't give a rats about getting you your product. They took my money and are not responsive for over a month and a half. If there was a 0 out of 5 they would definitely get that from us. Do not buy anything from them, scammers. And i will make sure everyone i know knows this about them. Groupon it is.

Thumbnail of user jennyh12
1 review
3 helpful votes
June 6th, 2014

Wish there was a zero star option. I have never received such horrible customer service! Product months over due and teambuy won't provide a refund or credit or help in any way, This includes replying to emails. Just horrible, I have remaining tickets on my account that I also wanted refunded because I wanted to wash my hands of them and the customer "care" girl basically yelled over me. Worst Worst Worst;.

Thumbnail of user himngs
1 review
1 helpful vote
March 31st, 2014

If anyone purchased any product from teambuy, they will send you note:-
Mail Out - When this buy closes, this product will be mailed to the address you provided during checkout.
They will repeat above message every week in your email. But they will not send you ur item even after year.
Also I recommend I you already purchase anything please call to your credit card company and request to stop teambuy transaction because they can withdraw money (they are used to)and don't think to receive that item.

Thumbnail of user cristinf
1 review
3 helpful votes
April 3rd, 2014

Just googled TeamBuy.ca customers reviews and here are the results. PLEASE DONT buy there! NO customer service at all! Shipping takes 7! Weeks and they dont refund. I wrote them a couple of times now. Worst experience I made. Please share before others also get screwed. I paid $22 for something that I now found on Amazon.com for less than half and I dont have to wait 7! Weeks for it.

Thumbnail of user andreaf16
1 review
2 helpful votes
April 1st, 2014

I'll give this site a zero because I am still waiting for my product. I emailed teambuy to find out when/if the item is being shipped and they replied "we'll contact the merchant and let you know when we've heard from them". That was over a week ago. It's already almost a month after the "estimated ship date". I should have gone with my gut that this was a big fat scam. Sigh

Thumbnail of user judyk10
1 review
1 helpful vote
January 18th, 2014

Agreed with others that any products they sell are inferior quality. Also, BEWARE - if you buy a voucher for a company that goes out of business before you get your services, and it's been 8 months or longer, they will do NOTHING for you! Not even if the voucher had no expiry date! This should be totally illegal!

Thumbnail of user dane148
2 reviews
3 helpful votes
June 30th, 2014

Teambuy is a scam straight up. Ordered 2 pairs of shorts, got them 2 months later from china only they are about 5 sizes smaller than I ordered. And they are the cheapest quality conceivable. STAY AWAY! They will not refund or help you with correcting errors made, and visa won't accept disputes because Teambuy washes their hands clean of responsibility by acting as a middleman. DO NOT BUY FROM TEAMBUY!

Thumbnail of user sarahr38
1 review
1 helpful vote
April 16th, 2014

I'm not sure why there are no positive reviews about this website. I have ordered both coupons and merchandise from them over 20 times and so far have received everything I ordered well before the estimated delivery date. The ONLY thing I have been disappointed in was a coupon I bought for WeMassage.ca because they are charging me an additional $176 in fees to book my massage with them that I was not expecting, which is not Teambuy's fault.

Thumbnail of user scottp41
1 review
3 helpful votes
August 8th, 2014

I've ordered a few things from teambuy. The first arrived in decent time. The second took some time and was cheap china crap. The third was two months late when I finally got a refund. And the fourth, which I ordered at the same time as the third is still MIA 5 months later. Stuart, the "customer service specialist" finally offered my teambuy credits after dozens of emails. I told him I didn't want credits, I wanted buy GD money. Now no one from teambuy will talk to me. DO NOT BUY, you'll get stung. Maybe not the first time, but eventually.

Thumbnail of user dawns23
1 review
3 helpful votes
September 9th, 2014

I ordered Reebok workout shirts in July. I waited until 2 weeks after the scheduled delivery date in August to contact Teambuy and was told there were problems with the supplier and they would have to refund my money. Then a few days later I got an email mentioning the restructuring and their inability to process refunds after August 29th. What a scam! They should not be allowed to continue to advertise their products.

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Value
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Returns
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Thumbnail of user fergusa
1 review
2 helpful votes
January 7th, 2014

Terrible. Sent my coupon to an inaccessible email address I haven't used for 10 years, then did not respond to my trouble ticket despite me providing two legitimate email addresses to be contacted by. When I called, they had the audacity to tell me they respond to all tickets, when I was calling them to tell them I had received no response. Will not use this service again, and will actively discourage people from using it.

Thumbnail of user ms138
1 review
6 helpful votes
August 18th, 2014

I am a merchant who has done deals with Groupon in the past. This company, "TeamBuy" is a total scam. They do not pay their merchants and their strategy is to delay, delay, delay until the customer or merchant gives up. Once they have your money, it is as good as gone. Somebody needs to start ligitation against these bafoons and shut them down. The owners are a bunch of cocaine snorting drug addicts. Their employees are a bunch of interns in a run down office. TeamBuy can go f$ck themselves!

Tip for consumers:
DO NOT USE THIS SITE. THEY ARE A SCAM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissag51
1 review
1 helpful vote
December 3rd, 2015

I bought a coupon, we drive an hour to this place and then found out we couldn't use or coupon. We ended up paying to do what we went there to do as our children were looking forward to it and we drive all the way there. I called team buy and they offered me a refund in teambucks, now the site is gone and I've lost my money! I wouldn't deal with the new company that has taken them over!

Thumbnail of user sa2017
3 reviews
4 helpful votes
April 25th, 2012

I am surprised there are no reviews yet for this website.
My experience with Teambuy has been great. I bought voucher that I wanted to use (We all buy with that intent) buy couldn't and explained my situation and they refunded my voucher. I am very very happy with their quick response and action.
When I am back in Canada I'll gladly check deals with them!
Good luck Teambuy :)

Thumbnail of user zongm
1 review
2 helpful votes
January 8th, 2014

Thank you very much for you SH*T Like customer services. Purchased last Nov, and still haven't got it. Nobody try to inform me the delay. So I called the customer services rep. The girl was really don't give a SH*T. "you can wait for 2 more weeks to you can cancel it now." what a you-r-annoying-customer-&-get lost attitude. Thank you very much! Will never buy from you guys again!

Thumbnail of user mm82
1 review
1 helpful vote
February 27th, 2014

My company ran a special with teambuy and it has been the worst experience and we are extremely disappointed. They pushed really hard to get us to sign up and once we they completely disappeared. Issues and problems are difficult to resolve and it is a fight to get payments from them. If you are a company looking to run a special... run the other way! Do NOT do business with teambuy!

Thumbnail of user wengc
1 review
4 helpful votes
September 11th, 2014

It sucks, a scam now you cannot call the customer service. How can i sue this company is there anybody who could help me to do the step? I've do move and its not a good joke getting our money and we didnt received any of the item.

Thumbnail of user alicec34
1 review
4 helpful votes
September 11th, 2014

They are SCAM! I've bought a product from them but never get it! Emailed them to ask and got an extremely ridiculous reply

** We did not get a resolution from the merchant.

Please be advised that as of Friday, August 29,2014, however, Couch Commerce Inc., the parent company of TeamBuy.ca/Dealfind.com, has entered into a legal & financial restructuring process. Pursuant to the rules and regulations governing the restructuring process, we cannot honor TeamBucks issued on or before August 29,2014 and issue any refunds/credits related to purchases on or before August 29,2014. So we cannot give a refund or credit for this purchase.

Please note the purpose of the restructuring is to provide the Companies with a more stable environment to continue operations and develop a plan that will allow us to continue in business.

We appreciate your prior support and looking forward to continued support through this important process.**

Never use this company AGAIN!

Tip for consumers:
Stay away from this company

Service
Value
Shipping
Returns
Quality
Thumbnail of user jc97
1 review
2 helpful votes
March 18th, 2014

Horrible customer service. The lady on the phone was very impolite and kept throwing the 7 day policy around like it was the bible. At the end of the conversation she had the nerve to hang up on me and refused to transfer me to her supervisor. E-mail correspondence was not much better. Never buy from Teambuy... ever!

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From the business

TeamBuy.ca is a group-buying website securing savings by bulk-buying without having to buy actually in bulk.

Company Representative

Thumbnail of user jenniferc62
Jennifer C.

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132 reviews
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