The customer service has always been professional when I have any questions. (in 307 reviews)
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I ordered a standard size, US10 and received a US14. The shop refused point blank to have the item returned and give me a refund. Here an extract of their return policy:
"Dress is not the size you ordered
If the dress's size differs from the specifications you ordered by more than one inch, we cordially encourage you to find a local tailor to make adjustments. All of our dresses (except ready-to-ship dresses) are newly tailored by our dressmakers. There may be the little size error within one inch for the handwork. Please kindly forgive."
This means, they can send you whatever size they want, regardless of what you have ordered and it is your responsability to get it fixed.
Buyers, beware. I bought a dress from TBDRESS. it is a horrible experience. The fit was wrong and I tried to return it. The customer service guy (TEDDY) sent me on a wild goose chase - made me take numerous photos and after a few too-ing and fro-ing, told me that he cannot accept returns as the dress was specially tailored for me even though I had not asked for a custom fit dress. In fact, I had intended to return it and exchange for a custom made dress. This is the promise in the website which it cannot deliver:" And we've found the best gown web sites will work hard to correct any problem with a dress order". The alteration cost would be massive as it is not a mere nip and tuck issue. I am really disappointed and upset with the seller.
ID number: 2154949
I ordered 3 items from tbdress on the 21. April 2016...the items should have been shipped latest end of April acording to information given at the time of order.
On the 9th of May I sent an email to tb dress asking why I haven't had any communication of shipment ... on the 10th of may i got this answer: " The order is ready to be shipped,please don't worry.once shipped, you will get an email about the tracking number. and the shipping time usually needs about 18 days to be reach you, please kindly wait" and " Sorry for the inconvenience we have brought. because the items you selected was hot-sale items, so it cost little more days than usual. and now these 3 items are ready to be ship out, please kindly wait."
On the 18th of May I wrote them again explaining that i have not yet received confirmation of shipping or tracking number....and their answer on the 19th of may was: "Sorry for the inconvenience we have brought. there was a little delay on your order, and will be ship out within 2 days. please kindly wait."
Today is the 26th of May and my order has not yet been sent!
I have no clue when my order will be sent, very less when it will arrive. I needed 2 items in the begging of June...Wich will be almost impossible cus they haven't even sent it out yet and it takes at least 18 days to arrive...then still has to go through customs...which take a few more days!!!!
VERY VERY BAD SERVICE
bought 3 items, 2 shirts and one fitting dress from TB dress, they are very good quality with very reasonable price and I will order again. Their size is running smaller than American size. You always get reference from their size chart.
I have ordered and PAID in 5 April 10 dresses, which none arrived, i have been announced by customer service that they have shipped 3 items of 10 ordered and paid, i try to get some reply for few days now, because one of them was not even what i purchased, had a different code, plus, when i check to see the status of the rest of the items ordered, it seems that they are SOLD OUT. I would like to remind TBdress that i have to make customs for all their shippings, and if they will by a miracle even send me the items, i am not planning to spend days in the customs office. But i don't think they care. My advice...don't try to purchase anything from them. It's like you would throw money out the window. I do intend to call my lawyer anyway, since i am guessing they still are subject to international commerce regulation.
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About TBdress (from the business)
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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