The customer service has always been professional when I have any questions. (in 205 reviews)
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Service rating on a scale of 1 to 5, I rate a five.
These dresses look nothing like this in real. Ordered a red one, most horrible experience, they took forever to ship it, never updated me with the status, I sent so many emails. The dress finally arrived today- looks extremely pathetic and is way different to what I ordered.
Very very disappointed. Definitely disputing with PayPal and gonna need a full refund. Never ordering with them again.
I ordered an evening dress less than 2 weeks ago from tbdress and it has been shipped via dhl and I am awaiting delivery today. My customer service rep was very helpful and timely with her response to my questions via email. The processing and shipping time were in line with what was promised on the site. So right now I'm just waiting to see the dress and praying it's what I paid for. Btw, I got a great deal on the dress by using coupon code INTB35(35% off) from their instagram acct. I will post another review when it comes, but so far I have no complaints.
The dress was exactly as beautiful as it was shown in the picture. If fit perfectly.
The customer service responded to my emails right away and adjusted the length of the dress as I asked for. Very personalized service. Thank you guys.
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About TBdress (from the business)
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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