The customer service has always been professional when I have any questions. (in 152 reviews)
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I received many compliments from the blazer I bought here and I want to thank this store for the amazing service. The blazer matches most of my office wear.
I was looking for a blouse for a costume party. Now that the party was in the summer season, I wanted something with a soft and light material. I explained this to the customer service and they gave me some products to choose from. I settled on one and ordered it. It didn’t take long to arrive. On trying, I was happy with how well it goes with the theme and it fits really great. It passed all the requirements.
My birthday was fast approaching and I had no dress for the small party I was organizing. I was turning 18 so being sexy was a trend. After searching on Google, I chose this site because of the price it offered. The dress came as described. I rocked in my birthday. I am so happy! Thanks
I ordered the dress to wear to work on my casual dress down. I order a medium size, however they sent me a large. I did call customer service to make them aware of the error. They were amazing! They immediately sent me a medium size shirts and I have received so many compliments. I was to return the bigger dress but one of my friends chose to buy it from me so I paid it on the site.
My friends and I were hosting an out of town party for 3 of our friends who are getting married within weeks from now. We wanted lots of goodies but without spending a ton of money, we wanted more money for our trip. The dresses we got here saved a tone of cash first of all. they were great.
BEWARE BEWARE, they write their own good reviews so people won't see the REAL REVIEWS!!!DON'T ORDER FROM THIS COMPANY! !!THEY TOOK MY MONEY IMMEDIATE AND 16 DAYS LATER THEY HAVEN'T EVEN SHIPPED MY ORDER YET!!!THEY GIVE ME EXCUSE AFTER EXCUSE AFTER EXCUSE!!! VERY DISGUSTED CUSTOMER!!
I just received my dress, and I must say that I am truly devastated. My dress looks nothing like it does in the picture, The stitches have holes and are loose. The material of the dress is not the same one as we saw online. The form of the dress is not the same. Everything about it is not the same. The material of the dress was disgusting. It was not even the satin chiffon it was supposed to be! It was true horror in my eyes. I paid more than $200 for a disaster!
I have been waiting for the dress for more than a month, and even though I paid EXTRA for a customized fit, it was the original dress without customization. This is unacceptable. If a company like theirs wishes to have successful products, they must abide by their words. Here is a part of their email that they sent on April 7th, 2015.
"Please be aware that the item is custom made, so we need time to make it before shipment. Later, when it passes the quality inspection, we will ship it to you immediately."
Customer Service Department
However, we see no evidence of customization or quality. TBDress has no reliability or credibility. We went to various professional tailors, and all of them, after only one look, said it is impossible to fix it. After giving TBDress this information and asking for our money back, they said that we should go to a local tailor to get it fixed. They obviously do not read our emails.
As a response on my request to return the dress back and get the full refund according to return policy of this website, I got the following:
"Sorry that maybe you did not realized that we are not the dress reseller; we are the dress manufacturer. We made the dress just as the website pictures. It is really a hard work to produce dresses just as one picture. We have tried our best to get this dress done".
DO NOT BUY FROM TBDRESS. THEY WILL JUST STEAL YOUR MONEY AND GIVE YOU GARBAGE. IT IS A SCAM.
Tip for consumers: DONT EVEN OPEN THE WEBSITEAsk Hanna about TBdress
I was a little nervous about ordering from a company I found online , but after doing some research and talking to the Reps at the site, I decided to place my order for a loose maxi dress. I am extremely happy with the quality and Value I receive from tbdress and would recommend their company to anyone!
I navigated through tbdress, in search of latest designs, after I was introduced to the site by a friend. The site offered a great discount on their stuff. It was hard to believe them but the fact that my friend had her order delivered, I ordered.It was simply conveyed to me and I loved it.
I just love this dress. It fits perfectly and is so attractive. I will wear it a lot during spring and summer. This is the first TBdress dress i have purchased and I now know I can get a great fitting dress online without first trying it on .
I was waiting for my dress to be delivered to me. I was so impatient at the day of my purchase which is pretty obvious for any online shopper. When I finally received it, I realized that it didn't even take long, unlike in other sites. I was so impressed especially with the fact that the dress was of high quality and exactly my size.
I am the luckiest customer to this store. Just recently, I purchased a very beautiful dress. I must say the services I received especially at the customer service part was very pleasing. I understood every step of the transaction and felt very assured of the safety of my order and also the reliability of the store. I received my dress and would love to shop here again.
I would always recommend this site to any shopper who wants to enjoy the better part of shopping online. This store has proven very reliable especially the way they package their deliveries. They are always punctual in their delivery and also very straight and direct. Good job and thumbs up to them. I received my dress and I love it.
I finally settled for the purple dress although everything on tbdress was simply adorable. I love the quality, collection and prices. The vast collection blew me out. I tend to fall for every single clothe here. I never knew it was possible to get dresses online because most sites I am familiar with have wedding apparel. But I learned it after my order was delivered.
Having a big body did not mean I was left out from looking smart. The cold season was my chance because heavy clothes hide my chubby body. Since I got tbdress.com, I have had great plus size selections. I was exceptionally happy to see vast collection of coats. The Cute Loose Pure Color Wool Stand Collar Outwear seemed to fit me and that is the reason I ordered it. I have it with me and love it.
I ordered a dress on the 12 feb-15 and have still not received it on the 18 April.
They keep coming up with the most ridiculous excuses and I still have no dress.
I have now asked them to cancel my order and give me a refund, but that is not possible because they claim to be making this dress especially for me even though it is a standard size 10.
Would not reccommend this site to anyone.
I was about to put in an order last night...but it seemed a little "funny" to me that all of their items hade 5 stars. So...I decided to look at the reviews....and now I see all the complaints. Even more disturbing is how 5 people in a row posted the EXACT same comments about a wedding dress. I see the scam thanks but no thanks!
The number of compliments I get from the jacket are uncountable. It is a cold shield delivered cheaply to me by tbdress.com. I am confident about shopping from them and will definitely go for more in their site. I appreciate the lovely and caring customer service.
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About TBdress (from the business)
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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