The customer service has always been professional when I have any questions. (in 217 reviews)
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I just won a refund from PayPal for 2 dresses I ordered from this company. After 2 months and no dresses received I finally got my money back. Every time I wrote to ask them about the status of the shipment they would say it was coming. Then they gave me a tracking number that was fake! They are very apologetic every time I complained. They stall and stall hoping that the customer will get frustrated and give up. Thank goodness I used PayPal because I got my money back and lesson learned. Don't order from this company!!
I started to get to know TBDRESSES only recently, but my experience with this company has so far been most satisfactory.
My first order was delivered a few days ago. It is item 10617377, a colourful, soft Korean style blouse. It's so amazing, I ordered a second one already! I'll be keeping a close eye on what's available from this site.
Hi, I have bought several items from tbdress and the best being my wedding dress and also my daughter in laws wedding dress, both fit perfectly and were up to A++ standard. I have also ordered myself a mother of the bride dress even though I am mother of the groom lol. Can't wait for it to arrive
Great and quick customer service. I did need to return a couple of things due to sizing but they answered my questions through email very quickly and politely. Lovely quality especially for the prices. Overall I'm pretty happy.
I'm already placing my second order. Some of the items were so great that I want additional colors. I'll be using them a lot in the future.
First off, I have NEVER ordered internationally on clothing. I was VERY skeptical. I figured at 25.00 plus small shipping, if it didn't ship or work out, then I learned a 30.00 lesson. I ordered the princess neckline dress and WOW WOW WOW! It DID take about 3 weeks to get, so if you are in a rush, this probably isn't for you, HOWEVER, the dress is beautiful, it fits PERFECTLY and I am thrilled!!! I am definitely coming back for more from TBDRESS.
Don't ever try to place any order with TB Dress. I have ordered a mother of bride night dress for my daughter's wedding in early June this year. It is a nightmare when I receive the dress which is out our shape, poor measurement and follow with the worst customer services. The dress does not make to measurement that I provided.The dress is made too small that it can not get through the body and put it on. The customer service is so poor, they just ignore whatever you try to complaint. I have to shopped another dress for the wedding in a very short span of time. The dress is now still sitting in front of a angry mother.
Most of these reviews must be fake, some are the same with different users! Bad knock-off and horrible customer service. See http://www.complaintsboard.com/complaints/tbdress-california-c554653.html or www.bbb.org. When I received the dress I thought "Ok, so it's not the best knock-off, but I'll just return it." I'd send an email and wait 24 hours to receive a response that did not have anything to do with the email sent. It's like whomever responds copies and pastes a template without reading the email. I discourage anyone from ordering through the site. If you are going to purchase a knock-off (which I occasionally do) order through Ebay.
Tip for consumers: No not use the siteAsk Rebecca about TBdress
Ordered 6 dresses, chose them according to their sizing chart and not one dress was correct. More than 10cm difference in measurements. Their reply was sorry keep them and we will give you $10 off your next order. I will never buy from them and I don't recommend anyone to buy their items.
I was so happy with my dress. It was quite unique and very different from what I was seeing in the stores in my area. I was concerned with the shipment coming from overseas. It actually arrived 2 weeks earlier than was originally estimated! It was gorgeous! I ordered one size up from what would normally wear and it fit great. Now that I have received my first shipment, I am ready to place my second order right away!
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