The customer service has always been professional when I have any questions. (in 307 reviews)
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Thank you to all for sharing your experiences. I was just about to order from this company but having read many of these reviews, I certainly won't now and will make sure I spread the word and pass on the link to this web page.
Perhaps the one thing that is very eye-opening about TBdress.com are their responses to the reviews.......even where somebody has praised their goods and services, there is still the same response "We are sorry your experience....blah, blah, blah".... They clearly don't even read them (good or bad) but just have some numpty hitting the send button on their standard response.
Lucky escape.....keep spreading the word
I ordered a prom dress on April 15th and received the item on May 2nd. Very happy with the delivery and product. The dress was 90% similar to the photo. Slightly extra fabric on the bottom part however not significant enough to keep me from doing further business with TBDress. Thank you!
I ordered a dress and I was so disappointed. I usually give companies the benefit of the doubt, but the picture is totally different than what I actually ordered. The dress I ordered did not look like the dress online. It was cheaply made and looked totally different than the picture on the website. I was trying to save money by shopping onthis website, but I ended up buying a more expensive dress because I refuse to be seen in the dress I received. I gave the dress to Goodwill. I hate to give bad reviews, but when it's cheap and seems too good to be true, IT IS !!!
The only thing tbdress cares about is the money they take from customers. To them it doesn't matter if the tailors make mistakes in terms of wrong measurements, delay in delivery despite the extra charge they ask for for expedited preparation and delivery. for the last month I've placed three orders , two wedding dresses and four day dresses, five of witch were wrong measurements ,and the wedding dress came with the wrong colour,and all what tbdress said was a refund of $60 , even when the admitted that the mistake was theirs , the other wedding dress wasn't received till now, it has been 25 days since I've placed the order, I paid extra charge for speeding up the tailoring ,and also paid extra money for fast delivery, today is the wedding and I haven't received nor heard from them,although I've emailed them ,asking them why and where and all this,but haven't heard a word from them so far.
A horrible unreliable unprofessional site,customers satisfaction is the least of their concern .ill never shop nor recommend tbdress to anyone.
I have ordered jewelry twice now from TBDress. I love the earrings I bought. The website has such an awesome selection of items with great descriptions and reasonable prices. I ordered a chiffon scarf which I wear all the time. I know I will return many times when I need a gift or something special for myself.
Thank you for such a great site for shopping.
I was searching for an inexpensive corset, and was nervous about purchasing one online. I found the selection and sizing information at TBdress to be a great place to start, and took the chance and ordered one. I just got it yesterday, and am very satisfied with the product, and the sizing. And for the price? It couldn't have been a better deal!
I've order from them before received my package to my mailing address on file. Then I order a few items this last time they, email me to change my delivery address so I did. Their delivery instructions was to leave it if no response. My item was stollen contact customer service they gave me the run around. They refuse to refund me my stolen items, they constantly send you back the same email with the sentence and wording. (So Frustrated expecially when you write a detailed email about your order). I've email customer service with a copy of there website shipping refund. Still same email wthno answer, now they block my email. I would never order from them again not true there words and very bad CUSTOMER SERVICE..STAY AWAY FORM TBDRESS
Tip for consumers: Stay away from tbdress...if you don't and your item stollen, lost, ect don't expect your money backAsk Kay about TBdress
Lot says that buying online was really a disaster, the beauty of the photos in catalog is not the actual you will received. But its Amazing when I tried my first order and check it - I was very satisfied of the materials and the size and actual looks.. Thumbs up TB dress!
thanks I have received all the merchandise , all very nice except for a dress has a wrong color compared to my request and I also had to pay 21 customs fees that no one had informed me properly , I did not know , if I knew of customs fees I would absolutely buy anything in your site . I ask to solve everything .
I ordered a pair of shoes from this site two weeks ago and I am still waiting for any sort of communication from them. While the payment has already left my bank, these guys haven't even acknowledged my purchase. My email to them asking them what was going on has gone without a response. Now I don't even know if my shoes will ever get here. I am unlikely to use them again. Thankfully,although the shoes looked great, they weren't very expensive so if they have defrauded me,it's not for too much...
The shopping with tbdress.com was a pleasant one, easy browsing and details of product were described and listed clearly. Payment process was smooth.
The best part was: Purchased product was delivered on time with all email notifications re the progress, and the product reached expectation absolutely. Actually, surprisingly better than expected.
I'll definitely shop with tbdress.com again.
I ordered 4 dresses on line. There website clearly states that you will receive the items within 5-12 days. After 2 weeks I asked where my dresses were, and was feed some story about, them hand picking the fabric, hand sowing the dresses, days of quality checks. WOW such care, then they roll it up into a cheap plastic dollar store bag a mail it.
The quality is awful, ends fraying, does not fit correctly, looks nothing like the color online and I can go on for hours.
As I had not found any negative reviews on line, I wanted to warn other about the quality and timing of shipments. Then, I find out that the positive reviews are paid for.
I sent back one item, overnight, to CA. I was told I would receive a refund immediately. When I query why I hadn't received my refund, they basically tried extortion tack tics, YOU remove the negative review or you wont get your refund.....
WOW what a way to do business.......
This websites if the most fake website ever. The dresses consist of a piece of cheap cloth and the sizes arnt even right! I ordered a large and they sent something relative to a small. The dresses took forever to get here and are in the worst condition... My 15 year old daughter can make dresses better then these. The dresses look nothing like the picture, which are most likely photo shopped. I had it for 2 minutes and I can already see the stitching coming off. This is the worst website to buy from and are better off selling burgers from McDonald's. DONT WASTE YOUR MONEY!
Works perfekt...if you wants to wait 150 Days....so far. Ordered 1:st of november because my doughter wants a present to Mom. Yeah thats works out really good..if you wants a present for next christmas. Still no items. Try to get Money back but tadaa we have just prepered you order.bla bla bla. A nice explination... Check your inbox at 20151124.
Funny costumer service. Have no hope for my Money, not so much but its the princip.
Tip for consumers: Thank Thor im using PayPal. They helpt me to get my money back.Ask Par about TBdress
I am sure this company is the same as Fashionmia and the product is chit if you receive anything at all. Just enough to force you to return the item at high shipping costs otherwise no refund through Pay Pal. If you do try to return the address they give is non-existent. I cannot believe Pay Pal even does business for this company.
Funny, all the good reviews have really bad English and spelling.
My bet is they are putting their own good reviews.
This is a scam and the items are garbage.
Don't waste your time or money.
Tip for consumers: Don't do it!!! Crooks!!!Ask Wing about TBdress
Do not waste your time and money at this site. The items will take months to receive and once received are less than poor quality. The dress I received yesterday after two months of emails, can't even be worn. The seams were still open and the stitching pattern was inconsistent as if something was quickly put together to be shipped out once I asked for a full refund. Again DO NOT WASTE YOUR TIME or MONEY. I ordered something relatively inexpensive as I read previous poor reviews and was already apprehensive. The warnings were accurate. The customer service team will attempt to respond to you via email however it will not make feel any better about the time the order takes only to receive something I could've sewn myself in a Home-Ec class.
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About TBdress (from the business)
Tbdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory. On Tbdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
Tbdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment. Unlike our competitors, Tbdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, Tbdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising value, number of orders, registered buyers and sellers, and listings.
With the efficient international delivered system, we can collect the superior products and provide the better and faster online shopping service for our clients.
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