TaylorGowns

I ordered a taylor made gown from taylor/jadegowns, i sent several emails asking different questions which were always replied to promptly. After reading reviews on this site i panicked and ordered a cheap back up dress from amazon(which was lovely) however my dress from taylorgowns has arrived in plenty of time for my function, it is well made, fits like a glove and absoloutly stunning! I am extremely happy and would def use them again

Stay away from this shoddy excuse for a business. This business gave me a horrible experience. When my dress arrived it looked nothing like the picture, it was a horrible pink instead of navy. It was tacky, cheaply made, uncomfortable, absolutely nothing like the picture. "Linda Taylor" refused to refund me and kept offering me amounts such as 20 pounds for tailoring, I refused and then got sick of listening to their rubbish and accepted £50. Worst customer service experience of my life.

There are not enough words to thank you for my amazing dress. It is absolutely stunning, and so much cheaper than buying it in other website. Thank you for answering every one of my queries straight away, and putting my mind at ease regarding online purchasing. I will be recommending Taylorgowns to my friends. I cannot wait to wear my dress, as I have never seen anything more beautiful.

Don't use this site. Dress came in late and in a 8x10 plastic bag all rolled in. I tried to send it back they would let me And would not give me a refund. After two weeks of emails I settled for a 50 refund and a dress that I will never wear and it awfully made. Don't waist your time or money on buying on line. Just pay the money for the dress you can see and try on. Wishe'd I could post all the emails between me and this company so rude.

For a dress that was advertised on the web site for $133.00 it cost me $200.00 after I paid for shipping. I had no idea the dress was coming from China! Either the material or beading made my skin break out in a horrible rash and I can't wear the dress. I emailed the company back and was told it was my fault I didn't tell them my skin would break out. They suggested I try to sell it on my own. They told me the shipping to send it back to China would cost more than the dress itself. False advertising and a horrible company to deal with!

Never use this site! I was refused a refund after getting a dress that didn't fit or the right colour. I was told it would be to much hassle for me to return it. They refused to give me a return address or there registered company number.

I contacted my bank and asked for a charge back under the sale of goods act and I got a full refund, so I would suggest trying this as you won't get anywhere with Lynda Taylor (customer services)

I'll start by saying that the positive reviews on this site are almost certainly fake. We received the dress late, the size and colour were wrong and the overall quality is rubbish. Jadegowns have refused to give a return adresss and use a series of delaying replies to drag out the whole process with no intention of honouring there promise of being able to accept a return. PLEASE DO NOT USE THIS COMPANY.
Im only glad that I paid by credit card and can try to get the cash back this way.

While buying the dress they were very nice with questions, paid extra on my dress and gave my exact measurments. I get the dress 2 weeks later than my date they said i would get it, and it does not fit. I meaure the dress and it is no where near my size. I emailed them back and forth arguing and they refused to give me their address to ship it back, and stopped replying to my emails. WORST EXPERIANCE

I ordered and paid for a fast delivery standard size dress in the middle of June 2014. I received emails from Linda Taylor to say "don't panic!" it will be with me by the date that I needed it 27 June. Well it didn't arrive until 2 weeks later, I refused delivery and informed PayPal. They are still investigating it and I hope to get my money back through them. Linda did email me begging me to keep the dress and she would give me a refund of £30.00, I told her I had refused delivery and only a full refund is what I would accept. I should have gone with my gut instinct and not ordered from this website. Very disappointed.

I feel so fortunate to have had a positive experience with taylor gown shop, considering the other reviews. I got two of the same dress (different colours) custom made for my year ten formals. They were well priced, arrived on time and the material was good.

I would suggest ordering early as possible as even though my dresses arrived on time, they came later than expected.
Also, I did have to get some adjustments made as the lining underneath was wonky.

But still I was really happy and everyone LOVED the dresses! There's still hope!

I was so afraid to buy from the site after I read the reviews but I took a chance my wedding dress is beautiful it did come in a bag but I can put in the cleaners it's very detailed and just simply gorgeous I'm very happy and would by again from them

I paid almost 300$ for a dress and paid the extra amount to get it tailored to my size. When i got the dress it was too long and sequins were falling off! They would not reply to my emails, and would not give me their address to ship it back to return!

I ordered a prom dress for my daughter 8 weeks ago from jades gowns. I emailed twice asking when I could expect to receive the item and had no reply. 2 days ago it arrived in a plastic bag from Hong Kong!
I had specifically bought from a UK website, or so I thought! The dress looks cheap and badly made and is completely the wrong size for my daughter. I have emailed a complaint but I expect the chances of hearing from these people are very slim! What a waste of £100. We don't have a lot of money as it is and I had to borrow money to buy my daughter her dream dress. I am hugely upset and angry by this company! PLEASE do not buy from them!

Over £100 of hard earned money wasted on these people. The dress was late to begin with. The customer service lady Linda refused to allow me to speak with a manager. The dress was a joke, cheap, nasty, didn't fit, awful, just awful. I was devastated. I took photo evidence and quotes from the site to justify my request for a refund or part refund but had nothing but a rude email conversation with Linda over several weeks. It's one of the most frustrating customer service experiences I've ever had. Don't do it trust me, it will not be worth it.

My daughters prom dress arrived. Utterly disappointing, their web site mis represents what you will actually receive. Their descriptions are false. I have had email contact with them. They have offered I keep the dress and receive a partial refund... are they actually kidding me. We paid £113 for a piece of tat that arrived from Singapore not the UK. I would not recommend this company, their customer service team are charlatans. The emails I've received from them are actually laughable. They rely on consumers not pursuing further for £100. It's disgusting and I am referring them to trading standards. The sale of goods act 1979 clearly states the item should be as described. Well the dress we ordered was described as embellished with beading, there is not one single bead on the dress. In my book that is not as described.

I am very surprised when I received my pretty dress. It is as beautiful as the photo. The quality is good, the detailed parts are good, the service is good. Highly recommend it to you.

They are definitely con artists. I bought a prom dress for my daughter it cost £115 and when it came she cried! It was only fit for the dustbin. No chance of a refund either because they give you the run around. By the way they are based in singapore!

I bought a prom dress from Taylor Gowns and paid extra for Express Delivery.
The gown arrived after the event so I had to purchase another dress.
I emailed the company several times but never got a response!
Appalling service, avoid this company at all costs!

Bought my daughter's formal dress for just over $200 AUD to exact measurements. Dress arrived - the hem was WAY too long, the halter strap too long, and some of the sequins were already detaching - from a 'new' dress? I sent them a message and received NO response. I trawled their Exchange and Refund policies where it says;
2. Everything's great but the sizing is wrong? Have it tailored and we'll reimburse you partially.
All our dresses comes with extra inseam to allow minor alterations. If the sizing doesn't quite fit you, we can reimburse you the cost for a local tailor fix.
When I emailed to request this, their response was because I didn't respond to them immediately (WHICH I DID) I'm not entitled to a refund. Unscrupulous charlatans.

We tried buying a dress from them and the got a fraud alert from our credit card. They had tried to charge us 3 times for 3 different amounts. We read the reviews and decided to decline the charge. Sketchy $#*!

I've seen alot of bad reviews but I had a really good experience with this site, I got my dress the other day for my formal and it's gorgeous. The quality of the dress is up to standard although it did take a little longer then expected to arrive

AVOID THIS WEBSITE if the dress does not fir there is NO RETURNS policy available as the factory is in Hong Kong i have emailed customer services and they are of little help

Dreadful customer service, I ordered UK size 12, it is only UK 6-8 they refuse to refund me, avoid this site at all costs, selling under sized clothes, emails received could be written by a 10 year old, never by a business person