TaxSlayer

Said it would be free for qualifying filers and I know I qualified due to my low AGI. Was guided through the process thoroughly but FORCED to answer questions about a state refund when I live in a state which does not require state income tax. At the end of the process i was informed the "free" service would actually cost me a whopping $60. Hell no. Incredibly scummy tactics. Total scam and BS advertising.

Logged in to do my 2021 taxes. You can imagine my surprise when I went to file them, and the quoted almost $70 for filing fees! I was doing the "classic" 1040 only with no extra forms and standard deduction. Without a doubt, the most expensive online tax prep company on the internet. I can't believe anyone would pay for this! I instead used Tax Hawk, and it only cost me $14.99 total for filing both federal and state. It's time for overpriced Taxslayer to go the way of Myspace and the Dodo bird.

Everything worked fine right up to the point of filing my returns- then... nothing. An endless and incredibly frustrating computer loop with no solution, because the website was not functioning properly. I was filing at the last minute, so it's almost a certainty that heavy use of the site played a role in the malfunction. But tax prep software that doesn't work on the day taxes are due? Bush league, I don't care how many people were trying to use the site. Oh, and also, it wasn't just me- twitter was blowing up with desperate people having the exact same issue with the exact same site symptoms. See attachment of social media posts listed on Down Detector from frustrated people and Taxslayer (admitting that their site was down at filing time, and not up again until after 3:00 a.m. one the day after tax day).

The ultimate irony? The site worked fine the day after tax day, and because I didn't want to spend another 3 hours entering my info with another tax prep site, I just continued with Taxslayer. So now they get their money from me and I get a fine from the IRS. Lesson learned- it's anyone but Taxslayer from here on out.

All tax slayer wants is to collect a fee from you. They allow you to file your state and federal forms, tell you that you everything checked out and all you have to do is wait for federal/state confirmation. Both in 2019, 2020 I got confirmation that everything was done correctly and fed/ state accepted my return. Taxslayer wasted no time debiting my bank account for their fee. Shortly after filing ( both years) I got notified by IRS that instead of being issued a refund I would have to pay them between $1100-$1300. This company sucks. I will never use Taxslayer again

Their pricing is deceptive -- and that's being kind. More of a scam. Says you can do a return for free -- yet they start tacking on charges when you get into it. Then their website got jammed up. Couldn't process my return for days. Then I finally file my return. Turns out their dopey software got it wrong. So instead of a nice refund -- I had to pay. What's really funny is whenever you call customer service to ask about a bill -- the first word out of the agent's mouth, without addressing your question, is "you're contractually obligated to pay." That kind of training shouts "scam" in my book. Do not do business with these slimy crooks.

I have used them in the past and it works okay for the most part. As you move up and have more tax clients, it makes sense to find something that more suited for the practice,

Tax Slayer was reasonable easy to use, but this year I was charged $40 for not using my credit card to pay their fees. I do not even recall seeing where I had to option to pay the fees separately. They took the fees out of my refund and then tacked on a $40 fee. It is mentioned deep within their terms, but they did not make it obvious that you could avoid the extra fee by using your own means of payment. I have used them for a few years, but will not use them again next year due to this underhanded policy.

Finished my federal form, but just as I'm starting state form it said "Oops, there was an error...", and since the "Try Again" button did nothing my only other option was the "Exit State Return" button which then then caused it to immediately say "Congratulations, your state form is done!". So then I hit "Continue" and it tells me it can't file the state form because of verification errors. And guess what? There's no actual way to access this mythical state form that magically has been both completed and not completed. At this point I was in an endless loop, unable to do anything expect repeat the above steps. That's when I bailed. See screenshots.

What A joke, this software sucks and incorrectly calculates your return, especially MAINE, it does not allow you to reach forms or include your home taxes that maine rebates, they suck and are confusing with badly written pages, for navigation, can not go back in multiple places... UGGGGG and fed tax, does not compute many situations that regular filling software do, and this should!

I have been preparing taxes for many years, using multiple efiling programs, Taxslayer being one of them. While they are very good, their prices have skyrocketed over the past couple of years now that the IRS free efile program is solid and constraints aren't as tight with the IRS. There are several other programs out there that are just as good and much less expensive, so save yourself a ton of money and use one of them and maybe Taxslayer will get the hint and start bringing their costs back to a respectful price.

I decided to try Taxslayer as I no longer have to prepare fiduciary tax returns. I spent hours inputting my 9 rental properties and their assets as well as investment income etc. I did a like kind exchange last year and after multiple calls to support I was told that TaxSlayer does not support the forms for like kind exchanges.
Needless to say I am very unhappy with them and will not be recommending them to anyone.
Honesty matters and they should not advertise that they support all the forms.

Not impressed, lure you in with "free" option, input all of your personal information and spend the time completing, and suddenly, bam, $80. More expensive than other options, wasted my time, misleading advertisements, hidden required "upgrades" to actually file,.

This company is heartless and they are happy to take advantage and exploit the poor, much like any dictator. My son made less then $7K last year and because he is living in poverty he qualifies for the Earned Income Credit. TaxSlayer brags about being free but then wants to charge $18 for filling our form 8962 that qualifies my son for this credit. So, if you are poor and living in poverty and are provided the opportunity to receive assistance from the government via the EIC, TaxSlayer still wants to gut you for what can be up to 2 hours of salary because they assisted with a simply form. This may not be illegal but it certainly is an example of a company that is taking advantage of the disadvantaged. Their CEO, Brian Rhodes, should be ashamed of himself for allowing his company to exploit the poor, but then again maybe it is all this gouging that allows them to pay for all of its sports sponsorships, such as the TaxSlayer Bowl in Jacksonville, Florida, NASCAR and three PGA Tour golfers.

I'm a small business owner, and chose to go with Taxslayer for my 2023 taxes. While their website and interface were user friendly and easy to use, I felt rushed through and I had additional information to enter and was not provided opportunity to do so.
I received a letter from the IRS a few days ago indicating that there were glaring errors in my return, to include several pages missing. Some to include the first two pages of my return, proof of income, and then proof of quarterly taxes filed. Whether this was a glitch or not, something like this should not be overlooked. My wife and I double checked everything before we even hit submit! Everything was there. The review page even said as much.
When I've done everything within my power and capability to file my taxes, in accordance to the material provided by the website, and the IRS kicks it back for information missing; then that leaves a lot to be desired to the efficacy of Taxslayer. They have lost my business from this day forward.

The system charges you upfront and has no guidance what so ever. Might as well get the forms and fill them out yourself without this system charging you 30 dollars for nothing. I asked for a full refund and its up to the upper management to decide if it gets approved. 30 dollars waisted. Total scam

I have been a loyal customer of Tax Slayer for 4 years, but I will never use again. They incorrectly added me and my spouses Social Security and caused us a penalty of $1,790.19... When questioned, the person on the phone had me on hold for ~30 minutes and then told me to call the IRS. She said there was no line 72 on tax form 1040... which is clearly false.

Be smart - DO NOT USE TAX SLAYER

The first one went through with no problem. But because there idoits closed the accounts that they use so they can get their money before they pass it on to us... they sent them back to the irs. They should be made to pay us directly. H&r block and turbo tax fixed their problems. But NOT TAX SLAYER!

Avoid avoid! Taxslayer platform is chock full of bugs! First year I've tried using it and it is literally ONE OF THE WORST apps of anykind that I've ever encountered. Other complaints note hidden costs applied with the service but I didn't get that far, after 2 hours of trying to get the app to download my return and getting "please log in" and constant error messages I gave up and I'm using a different service. I wouldn't touch Taxslayer with a 10ft pole.

This place takes more money out on you than explained! The software sucks and customer service does not seem to know much about anything! They charge you an extra 39.95 to direct deposit your refund on top of sll the other fees! I will not do business with this site ever again!

Hopefully someone can learn from my mistake. I put all my information into this damn site and it says, "calculating return", it scrolls aimlessly and then states I need to, "log back in?" (So where exactly is my information going to?) From a computer programming standpoint - it's absolutely terrible. The site is not communicating well and yes I have cleared my browser history and downgraded my security wall etc... I wrote my concerns to customer service via email and the response I received was, "It should work now"... Seriously... well IT DOESN'T. Please, do yourself a favor and find a different way to file your taxes. This site is so bad I am questioning if its even legit. I used it last year and things were great. But, never, ever again. Scary stuff folks.

Will short you $1,000's because wont give you Earned Income Credit based on 2019 Income. Normally ok program but they missed this vital exception to the EIC in 2021 return.

Charged $40 to do NYState IncomeTax and it was WRONG...I had to pay another 50% after NY audited it. I could have done the taxes wrong for FREE! Very disappointed in this result.

This company is worthless. If you owe taxes and try to pay through them, don't expect a confirmation, any communication, or even a response when you pointedly try to ask them questions. I filed and setup what I owed to be withdrawn on a specific date. Nothing happened. So on tax day I called them to figure out if I missed a step somewhere or what was going on: it just hangs up on you. That's it. So, I tried emailing them and got a completely useless answer that was irrelevant to what I was asking. I called again, did finally have an opportunity to talk to a real person and they just lied out their backside about the processing. So, I payed the state directly why I owed because these jokers couldn't tell me if the payment I scheduled through them weeks ago was going to go through. Lo and behold the payment I scheduled with them and the one I scheduled with the state got withdrawn on the same day back to back. So, these idiots cost me hundreds of dollars I don't have just because they can't be bothered to do their job or even something so simple and common place as sending a confirmation receipt so you have any piece of mind that they did what they said they would, even if it is weeks late. They are a trash heap and you're better off paying a real entity than trying to go through them just because it's free.