• TaskRabbit

TaskRabbit

Overview

TaskRabbit has a rating of 1.51 stars from 711 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TaskRabbit most frequently mention customer service, credit card, and next day problems. TaskRabbit ranks 65th among Service Marketplace sites.

  • Service
    219
  • Value
    204
  • Shipping
    58
  • Returns
    75
  • Quality
    164

This company does not typically respond to reviews

Positive reviews (last 12 months): 6.6%
Positive
8
Neutral
2
Negative
112
203
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What reviewers want you to know

Positive highlights

  • With needing help moving again and all other options expensed, task rabbit was my last resort.

Critical highlights

  • I contacted customer service which was basically no help at all.
  • I filed a report with the warranty department called Happiness Pledge but they wouldn't honor it.
How would you rate TaskRabbit?
Top Positive Review

“Scammers”

Mehfila I.
11/11/23

Worst service, taskrabbit's contractors are scammers. They just charge card, no matter the taskers completed the work or not. This plumber Victor doesnot know how to fix kitchen sink disposal, he could not finish the work. Infact he messed up everything. My card details were there in taskrabbit app, so he just charge my card without complete the kitchen sink disposal task/ plumbing

Top Critical Review

“Def do not use TaskRabbit”

Balbir K.
2/7/24

Ikea recommendation for self assembly wardrobes. The sensor light should go off when door closes...it doesn't. One handle not put on...I would need to drill hole myself to do...the worst of it he's made to holes in 2 doors by error and patched it up with white plastic dowels. Task Rabbit have offered me £38 credit to get another tasker out! What a con. Do not use at all. And I have no means of contacting the assembler as this can only be done via TR platform

Reviews (711)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (120) happiness pledge (14) task rabbit (180)
Thumbnail of user balbirkaur2912
1 review
0 helpful votes
February 7th, 2024

Ikea recommendation for self assembly wardrobes. The sensor light should go off when door closes...it doesn't. One handle not put on...I would need to drill hole myself to do...the worst of it he's made to holes in 2 doors by error and patched it up with white plastic dowels. Task Rabbit have offered me £38 credit to get another tasker out! What a con. Do not use at all. And I have no means of contacting the assembler as this can only be done via TR platform

Service
Value
Quality
Thumbnail of user bradfordcourtney123
1 review
3 helpful votes
January 9th, 2024

The tasker comes to hang my TVs while doing that he drills a hole in a water pipe destroying my home and the one under it. I ask about their insurance they don't have any. Then offered my 445$ for all the water damages. I sent all invoices from my apartment that came up to 2123 in they basically said they not paying it. Yes I was soooo sad in still dealing with this now. I would not recommend this business at all.

Thumbnail of user thehfrcommittee
1 review
5 helpful votes
December 24th, 2023

Ikea and Taskrabbit quoted me my cabinet to be assembled would cost about $120 - $140 to complete. I was charged $487 by the tasker as he was not as knowledgeable with the ikea systems, it took him 11 hours to assemble. I was mislead and would have never agreed to pay half the cost of the unit. I could have bought an already assembled item from somewhere else. In my opinion this is deceiving and unethical business practice.

Service
Value
Thumbnail of user claudial360
1 review
1 helpful vote
February 14th, 2024

Test rabbit is marketing smart, but financially stupid. They have created a great website, but to charge such a high fee, which ironically uses the word "trust" is despicable. After using a Tasker for four hours I am now charged $72 for their trust. I would gladly pay a service fee, but to charge a service fee for every hour when they're doing nothing is outrageous, and I will never use them again.

Value
Thumbnail of user richards6377
1 review
0 helpful votes
February 24th, 2024

Great job! Kendall P. And his assistant were frienldy,thorough and considerate of my home. I would definitely use him again.

Service
Value
Thumbnail of user davidt2525
2 reviews
3 helpful votes
January 3rd, 2024

A tasker arrived at my place to fit a kitchen unit and panel, its looks terrible and he's damaged my panel. Task-rabbit have distance themselves from my complaint.

Thumbnail of user rifat.ishakoglu
1 review
0 helpful votes
January 13th, 2024

If you encounter any problems, it's important to understand that reaching out to the tasker directly might not be an immediate option. We strongly advise you to be careful and stay alert to prevent any possible misunderstandings.

Thumbnail of user vinom2
1 review
0 helpful votes
December 15th, 2023

Stay away from task rabbit as trust and support fees are too high. They are almost 30% of payment you made to tasker.

Products used:
I booked a cleaning service

Service
Value
Returns
Quality
Thumbnail of user jeanninev21
1 review
5 helpful votes
November 7th, 2023

My Tasker broke a table top. Task rabbit on a case-by-case basis will pay up to 10,000 dollars. I had receipts and the cost to replace the broken item which was $3000. They offered $63. Don't use them

Service
Thumbnail of user davids4988
2 reviews
2 helpful votes
February 10th, 2024

I tried using task rabbit one time. I will never use this app again.

I made an arrangement with someone to move just a few items. The work would take less than an hour but I still hired him for two hours.

I flew into Sacramento from out of state. I spoke with the person that day a couple times. He said he would see me in the morning at 10am, the appointed time.

At 9am, an hour before the task, he cancels on me.

Task rabbit gave suggestions for other people that were supposed to all be available immediately. First of all, they were all at least twice the amount of the person I had originally hired. I saw some people over $100/hr. But second, NONE of them would be available for a couple days. Therefore, I was not able to hire anyone to help me with my task.

As it turned out, there was someone at the storage facility moving stuff with his girlfriend. I offered him some money and he was awesome and helped me move more than I had needed.

I can't help but think that Task Rabbit can have scam capabilities - canceling at the last minute and then offering you people that cost twice as much. However, none were available to be hired.

There is also not an option for you to complain on the app about such things.

I think it is a bad idea to plan a move or task with task rabbit. The person can bail on you at the last minute and you're completely out of luck if that is what you're depending on.

This app is atrocious.

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Value
Quality
Thumbnail of user robertk3968
1 review
2 helpful votes
November 21st, 2023

This site was great years ago, now I dislike it severely. Poor support, taskers cancel (they manage their own schedule), and horrible add on fees. Taskers asking $100 hour for menial jobs and then don't show. Support will never help you with taskers that cancel even though they set their own calendar. Went from a really helpful site to one that you should avoid at all costs, in my opinion.

Service
Value
Quality
Thumbnail of user laurah3175
1 review
0 helpful votes
March 4th, 2024

If I could rate a negative I would. We tasked a mover and were in contact with him up until the day before the move. We got a text from Taskrabbit that he would be there in an hour. Not only did he NEVER show up, he never he let us know he was not. I contacted customer service and was told "oh well he is an independent contractor so we don't have control over that".? How about your exorbitant fees, what is that paying for then? An hour and 45 minutes after I called customer service, they sent me a text saying the job had been cancelled and to try another tasker. I clicked on that and it said there were no other taskers available. Freaked out, you bet! Nothing like scrambling to have to rent a U-haul and beg anybody we know to help carry everything and working in the dark at night because of the crazy late start. OMG serious breach of trust!

Thumbnail of user shirleyp1068
1 review
0 helpful votes
January 9th, 2024

Not easy for a 77 year old. Trying for a few days to book for assembly.
Even. Went back to Ikea to see if they could do it.
No email address,
No phone number. Stressed right out not good for me. Not happy with Taskrabbits. Rubbish.

Service
Value
Shipping
Returns
Quality
Thumbnail of user hvnsntkent
1 review
1 helpful vote
February 24th, 2024

When you try to be a Tasker in certain areas they say that we already have enough Taskers in this area. Advertising for more participants in saturated areas might be a part of Task Rabbit's ongoing effort to attract a diverse pool of workers. However, if they are not currently accepting new participants due to saturation, it could create confusion. This situation highlights the importance of transparent communication between platforms and potential participants to manage expectations and avoid frustration. Companies should strive to provide accurate information in their advertising to maintain trust within the marketplace with Task Rabbit is obviously not doing! 5 thumbs down. Areas that are not available to Taskers should be temporarily paused until more opportunities are available. False advertising. Period! And a waste of my time to sign up. For example, when I signed up to be a Tasker, they took all my information. They know my location and where I was going to look for work. At that point, they should have stopped me, but they didn't. Typical big business always thinking about themselves. Taking our information and then selling to someone else-- Their secondary business. BEWARE!

Thumbnail of user taylorb704
1 review
0 helpful votes
March 6th, 2024

I hired a Tasker to help unload one piece of furniture from our vehicle and just bring it inside. Within the initial conversation, the Tasker tried telling me he requires a 2 hour minimum which was not listed anywhere on his profile or at the time of hire. When I told him we would then have to cancel, he changed his mind and agreed to the original task, stating that the company allows Tasker to negotiate upon hire. We paid for 1 hour of service for a task that would take no longer than 5 minutes which we were fine with. However, my husband got stuck in traffic and ended up 30 minutes late to meet the Tasker, who I was in constant contact and offered a heavy tip for waiting, which he agreed to. The Tasker left 2 minutes before my husband arrived and refused to turn back, which left my husband to unload the furniture by himself as I'm pregnant and cannot lift. We were now being charged a full hour of service for the Tasker waiting 30 minutes and leaving before performing the task hired for. The initial support person applied a 50% credit to the account and said they would escalate the situation, but I was still being charged full price for the task that was never performed. Today, I contacted support again and they said there is nothing further they can do and now are refusing to deactivate my account. I had to cancel my debit card and order a replacement in order not to be charged for a service not rendered. It's such a shame because the first time we used the service, we happily paid a full hour of service for a 5 minute unloading task and the Tasker was amazing! Unfortunately I will never use this service again after this experience and highly recommend anyone else to look elsewhere

Thumbnail of user terrih597
1 review
0 helpful votes
January 24th, 2024

Taskrabbit have not tried to resolve my problem. The plumber came to my resident with a plunger in his hand and nothing else. He went to the bathroom and plunged the toilet and said "it's fixed", then he left. He was there 15 minutes and it cost me $91. When I called Taskrabbit to complain, they actually told me to call the plumber and tell him, however I went to the Taskrabbit website to get the plumber and I paid my money to Taskrabbit and they told me to call the plumber. They also gave me a credit of $44, so I just lost $47 because my toilet is still doing exactly the same thing I called for in the first place.This was a group home for the mentally ill, a nonprofit organization and I do not have $47 to just throw up in the air. My issue still has nit been resolved.

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Value
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Thumbnail of user liliann33
1 review
5 helpful votes
October 17th, 2023

Stay away from Taskrabbit. Unfortunately, they were recommended by IKEA designers. Went through their website and booked a one day job. Taskers left not even half way through the job and canceled. Customer service did not offer a resolution other than going on my own to find someone to finish the job. Taskers have no experience or training. Not recommended

Service
Value
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Thumbnail of user mermelstein.josh
1 review
6 helpful votes
October 13th, 2023

I had scheduled to have a well rated tasker complete a job 2 weeks in advance. He requested all the specifics which I gave him in great detail. 2 hours prior to the scheduled started he cancelled on me stating he doesn't have a stud finder when he knew what the job entailed well in advance. I tried calling TaskRabbit and they stated there was nothing they can do. Took the day off and they waisted my time. I'll never use them in the future.

Thumbnail of user amadcustomern
1 review
0 helpful votes
February 17th, 2024

I've been through 3 cleaners in the last 24 hours! Don't waste your money and time! The first cleaner was a scam and they claim they do background checks therefore the first one was canceled. I rescheduled for a second person who not only speak English he had the nerve to ask me what all should he bring and he the cleaner lol then after I told him to bring all his supplies with him he waits 45 mins prior to needing to be here to be clean to ask me can he come an hour later. So I rescheduled yet again! The next cleaner had a 3 hr window he agains waits an hour prior to coming and just cancels the appointment. Y'all do not waste your time! I'm done with this platform it's nothing but a headache. They will offer you $30 on your next cleaning lol what good is it if no one shows up! Or if they even do (in the past) they don't speak English so that doesn't help! Then if you use a translation to help it's taking time for the hours you're paying for! This is ridiculous! No wonder the ratings are bad! The last time which was last year I had someone come she didn't even notify me she was finish she left my door unlocked and left. The bad part about this was I was in my bedroom waiting on her to finish and the only reason I knew she was done was because the app told me not her! Unprofessional at its finest! I'm better off paying Molly maids!

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Thumbnail of user sh765
1 review
0 helpful votes
January 3rd, 2024

I booked several Taskers over the last few months and they either don't show or cancel at the last minute.
Total waste of time sitting around waiting for them.
Taskrabbit support fails to answer messages sent to discuss the issue.
LOOK SOMEWHERE ELSE TO GET THE JOB DONE!

Service
Value
Quality
Thumbnail of user imageperfect320
1 review
3 helpful votes
May 19th, 2023

TaskRabbit (mover William P) feel like this is a movers scam. They're slow unprepared, truck was too small, put my mattress on top and it was raining even though they were wrapped in plastic still had water damage, milked the clock (left to get lunch) edited their text to unsend the text that said they stopped for tacos, scratched up my property then charge extra service and insurance fees. Hire a real mover and pay for professional service

Tip for consumers:
I tried to dispute it with my credit card and the company said they moved majority of my stuff so they did what they were hired. They left 40% of my things for me to move myself or for me to pay them out of pocket to finish moving

Products used:
Moving services

Thumbnail of user swest101015
1 review
0 helpful votes
November 12th, 2023

This was my first time using Taskrabbit. I booked a 10:30 time based on the Taskers availability on the app. He asked if he could do it later and I rearranged my schedule to accommodate his requested 3pm time. He never showed up and didn't communicate at all. He completely ghosted me. Not a great experience at all.

I really need my job to be done so out of desperation I booked someone else for the next day. Hoping my experience is better but at this time I would not recommend Taskrabbit to a friend.
There's also no customer service support.

Service
Thumbnail of user timv210
1 review
12 helpful votes
January 8th, 2023
Verified purchase

Fortunately, our contractor was awesome! But I will never use this business again. No where do they disclose they are going to charge you ~ 30% fee ("Support Fee") for basically nothing.

My God, Upwork only charges a credit card fee!

Stay away from this site as you will be disappointed with the additional charges. Contractor charges were $260, and TaskRabbit added another $95 charge! Truly hard to believe, and this model will never last long term, especially with a rating of less than 2 stars.

Tip for consumers:
Ask the contractor upfront what other charges will occur besides their contracting fee.

Products used:
Services from contractor.

Service
Value
Shipping
Returns
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Thumbnail of user laurenb493
1 review
7 helpful votes
October 14th, 2020

Hired 3 different taskers, none had the skills needed to do the work. The guy doing electrical work could not install two recessed lights and took 7 hours to replace 5 light switches, change out one coach light, replace a box on an outdoor outlet, and changed two of four halogen bulbs - he broke a $5 bulb and could not get the fourth to come back on. He also rewired the outlet incorrectly and had to take apart another box to figure out how to rewire.The tasker hired to do exterior work ignored instruction to replace rotted wood and a panel of broken cement board siding before painting. He over sprayed leaving the finish chunky and wasted 4 gallons of Sherwin Williams paint without getting much done in 6.5 hrs. Without asking, He used new cedar shake planks and my plywood to cover the patio, driveway and grass. He also cut 15 fronds from a mature palm tree without asking. Didn't have a ladder to paint the top of the fence. Waste of $400 plus $200 in paint. Done with Task Rabbit.

Thumbnail of user juand415
1 review
3 helpful votes
January 1st, 2023

I just want to warn you that there is no way to get an estimate from them till they get to your place. Once there, demand an estimate (and have knowledge of how long a task typically takes) or they would take all the time in the world, according to the very tasker that came to my house. ANYHOW, I had him put together a drawer unit for the garage (I had estimated that it would take me about 2 hours). He then delivered within the estimated time. I needed a second unit to be done also, which should have been ONE hour. But he was tired and said that I should set up another date. Which I did. He came and finished in about 30 minutes. I was about to pay for one hour, when he explained to me that it was his minimum 2 hours, even though he had agreed to continue doing the project from the day before. On top of that Task Rabbit has a mysterious charge for safety and trust of almost 50 dollars per visit. So, In my estimation I was had for about 100 dollars (the unexpected 2 hour charge and the safety and trust charge). I protested but he refused to back down, and rather than having an angry man in my house, I just paid for it. HE DID A GOOD JOB, but MAKE SURE that you ask all sort of questions, and be clear on the most minute details. I cannot recommend this outfit.

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From the business

Help at home is a click away.

With over 2 Million tasks completed — find safe, reliable, local helpers today. Payment is cashless and all Tasker's pass background and ID checks.

From grocery runs to major cleaning to minor repairs, choose from hundreds of categories.

To book —
Visit taskrabbit.com or download our free mobile app, TaskRabbit.

If you have any questions along the way, contact our Support Team at the number for your region:

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UK +44 20 3808 4515
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France +44 113 320 7255
Germany +49 898 899 7015
Spain +34 518 880 945

Happy tasking!

Company Representative

Thumbnail of user ashleyc494
Barry T.
TaskRabbit Customer Support
Typically does not respond to reviews
TaskRabbit's Customer Support ensures the exceptional experience of our community. To contact our team for help with anything please visit help.tr.co and click the "Contact Us" button.

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