TalkTalk is the worst telecoms company that I have ever had the misfortune to deal with. They ended up being named by the British press as giving the worst customer service of any major company in the UK during 2010. (see http://www.dailymail.co.uk/news/article-1346322/TalkTalk-wins-award-worst-customer-service-2010.html) I certainly agree. They have a multi tier call centre operation run out of South Africa where extremely rude and unhelpful staff do nothing to support customers. They advertise aggressively and sponsored the TV show 'The X Factor' in the UK but I've not met anyone who has had good service from them. Awful!

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K D. Update as at April 2011: TalkTalk tops Ofcom's phone complaints list
Full article - http://www.bbc.co.uk/news/business-13156156
They are STILL the worst company in the UK! Dreadful!

4/21/11  •  Votes (0)

DO NOT USE THIS SITE SEARCH ENGINE TO FIND IF THE TALKTALK SERVICES ARE AVAILABLE IN YOU AREA.
Your details will be recorded, without your knowledge, or consent, and you will subsequently be pestered with unsolicited sales calls.

THEY IGNORE ANY NUMBER LISTED WITH THE CALLER PREFERENTIAL SERVICE. SO DO NOT BELIEVE YOU ARE SAFE, THEY WILL PESTER YOU.
GOD ONLY KNOWS WHO THEY PASS YOUR DETAILS ON TO.
SO BEWARE - BEWARE - BEWARE.

DO NOT BELIEVE THE CALLER PREFERENTIAL SERVICE WILL PROTECT YOU, THEY ARE A POWERLESS AND GUTLESS WASTE OF PUBLIC FUNDS,
NOT EVEN THE INFORMATION COMMISIONERS THEMSELVES CAN STOP THESE PEOPLE, they have no powers. ONLY TALK TALK TALK TALK TALK HOW SICKENININGLY APT...............

FInally DONT EVEN THINK OF CALLING CUSTOMER SERVICES...... YET MORE ASIAN ACCENTS giving OUT USELES INFORMATION AND ENDLESS RECORDED MENU's non of which get you to an ACTUAL COMPLAINTS DEPARTMENT

IF this is an indication of the services provided, think its best give talktalk a very very wide birth.