Sunbasket has a rating of 3.19 stars from 201 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sunbasket most frequently mention customer service. Sunbasket ranks 4th among Grocery Delivery sites.
This company responds to reviews on average within 7 days
Sunbasket has been great for our family. We have been using them every week for 3+ years. Ingredients are high quality and fresh. Shipments are well packaged. Menu options strike a good balance between creative new options and keeping weekly favorites available. One thing that also stands out is their customer service - shipments are typically perfect but if there is ever a problem, customer service is easy to access via well designed self service portal, online text messaging with a real human, or phone. Any problems I've had have always been resolved to my satisfaction (ie quick refunds or credits issued, free meals, etc). Highly recommend!
Surprised to find organic ingredients have been switched out for non-organic when I opened up my bag to start to cook tonight. No longer trusting this comany.
Sunbasket has been great for our family. We have been using them every week for 3+ years. Ingredients are high quality and fresh. Shipments are well packaged. Menu options strike a good balance between creative new options and keeping weekly favorites available. One thing that also stands out is their customer service - shipments are typically perfect but if there is ever a problem, customer service is easy to access via well designed self service portal, online text messaging with a real human, or phone. Any problems I've had have always been resolved to my satisfaction (ie quick refunds or credits issued, free meals, etc). Highly recommend!
Surprised to find organic ingredients have been switched out for non-organic when I opened up my bag to start to cook tonight. No longer trusting this comany.
Terrible customer service. Sun Basket takes forever to respond to emails and concerns. They advertises that the food is organic, but no, in order to get the organic food in your subscription, they upcharge you from their base rate unlike other food subscription companies that offer far better customer service and only offer organic food and don't upcharge you for it. These folks are not interested in providing good customer service. Don't do it.
Hi Jen, we apologize for your experience. We are committed to providing the best organic produce, antibiotic- and hormone-free meats. We also offer the option to order organic meat and poultry, including grass-fed, grass-finished beef on select recipes. So we may further look into your experience, we've sent you a direct message.
Awesome. Meal quality is great, easy to prepare, with accurate time estimates. Ingredients have all been great quality. Delivery issues will happen with anything these days, and compared to my recent experience with another premium tier meal service, Sunbasket was so great in resolving an issue, taking perhaps 1 minute of my time. Overall, really well done and by far the best of the several meal kits services we've used.
Products used:
Meal kit
Hi Jesse, we're happy to hear that you're enjoying the meals you've received and our service! Thank you very much for your review!
I have ADHD (inattentive type), which makes planning meals ahead of time virtually impossible. I don't think about food until I'm hungry so I grab whatever is available and quick. During the work week, I ate fast food every day. Now I can eat REAL food without having to give it much thought and get actual nutrition. I have only tried 2 meals so far. They were good but, in my opinion, a little bland. My opinion may change as I grow accustomed to eating healthier.
Love all the selections for different tastes and diets. Change up meals often so never boring. Fun spices and new flavors but not too weird. Love all the organic veggies and meat selections. Also love the extras I can order. Always fresh (occasional frozen veggie burns but not often) and delivered on time. LOVE that packaging is recyclable. Customer service has improved tremendously over past 2 years. Did awesome through the pandemic!
Products used:
Food:)
Sunbasket offers healthy and delicious meal options every week and recently added breakfast and lunch menu items. The food comes meticulously packed in sustainable & easy to recycle packaging and always arrives on time. The app is super easy to use and their customer service is excellent. I have zero complaints about this meal service. A++++
Tip for consumers:
This meal service is a bit more expensive than others but you are paying for quality food. They also have a great intro package where you can try out the meals for a reduced price.
Products used:
Dinners mostly and now adding some breakfast and lunch items.
My husband and I have been with Sunbasket from its inception. We have watched Sunbasket grow and perfect, and have loved it every step of the way! The food is incredible; we feel as though we are going to a different upscale restaurant with every meal. So many different countries and nationalities covered with the menu options. Have learned so much. Also, treat their customers extremely well—thank you Sunbasket :)
Thank you, Kim, for such great feedback! We are humbled that you've let us in your home as part of your dining experience. We hope to be cooking with you for more years to come!
While I did love the menu, quality ingredients and flavor - food was barely cool by the time I received it. Sealed salmon had a leak and juice every where, very smelly after receiving it 28 hours after it was packed up. Had to throw away 2 meals in 2 deliveries. The sauce packages twice came with them popped open and had a mess in the whole box.
Hi Joy, thank you for bringing this to our attention and we're disappointed to see that the basket we've packed with care was delivered in such condition. Please send us a message via Sitejabber with your Sunbasket email address and delivery zip code. We'd like to look at all the options to further assist you.
Many consider Sunbasket expensive. Truth is, when I go to the grocery store, I pick up all sorts of items I do not need: impulse buying works on me. Having four meals delivered prep-ready each week, I not only feel better, I save time shopping and look forward to a variety of offerings I would never consider on my own. I have learned to be a better cook and I actually believe I save money… Though my husband cannot resist occasionally picking up old standbys. I ignore them, now that Mediterranean gluten-free meals are in the house. Thank you, Sunbasket!
Tip for consumers:
Meals are modest in size- more similar to European proportions than your typical American diet. I have found customer service quite responsive— which is in large part why I have now achieved VIP status and go to the head of the line on service-related calls.
Products used:
Four meals serving two adults per week: Mediterranean and Gluten-free. The bags contain ingredients (less olive oils or butter, salt or pepper) and I cut, slice and dice.
Food is great, the "fresh and ready" options are SO convenient, and the customer service is exemplary! I've been using for several months and have been very satisfied, the this week my order was delayed bu several days due to an issue with FedEx. Not only did they credit my account the amount of the order, they gave me a $100 gift card to a choice of local restaurants as an apology. Wow! Great customer service. I can't recommend Sunbasket any more highly!
We're very sorry to hear of your delivery experience but, we're also happy to hear that we were able to help! Thank you so much for cooking with us and allowing us to make things right! We'll be sure to share your kind words and review with everyone as it definitely put a smile on our faces!
*July 26,2020 - left warehouse for shipping at 2:20 PM *July 27,2020 - out for deliver 1:30 AM
*Delivery hours between 8AM-8PM and usually arrives by 10 AM, but no delivery at usual time so... *July 27 - I signed up for delivery updates at 4PM *July 27 - Computerized chat with Sun Basket at 8:00 PM with horrible chat system *July 27,9:30PM - contacted shipping company *July 27 Delivery arrived at 11:10PM, no text update, no knock. Had the dog not alerted me, it would have sat outside until morning! Today is August 4, and the only contact I've received from SunBasket, even after I sent them a picture of moldy peppers, is a FAKE email as a follow-up to a"phone conversation" with me that NEVER TOOK PLACE. Fantastic food if you have no issues with deliver(probably tied to the roof of a Prius, SERIOUSLY) or if you have no issues with arrival times. I was REALLY HOPING THIS WAS GOING TO WORK OUT. It's the first delivery service we have ever done. I cancelled all future orders.
****August 5,2020 - After reading my review, Sun Basket reached out to me. They agreed that there was a glitch in communication and that my delivery, so far outside regular delivery hours, was unacceptable. They handled the problem professionally and in good faith. Sun Basket has so much going for it. I'd be happy to return when I see that reviews show improved communication systems and customer service staff.
HI JA,
We're very sorry to hear of your customer service and delivery experience. So we may further look into this, we've sent you a direct message. We hope to hear from you soon!
I love to cook delicious food with fresh ingredients, and Sunbasket helps me to do that every week. The recipes are delicious, not too complex to prepare on a weeknight, and the ingredients are organic. Meals are satisfying and nutritious, even my kids have become adventurous eaters because this food is so good. I love picking my menu and knowing that I'm going to love any option; the variety & spices have kept me happy for a year and a half. I'm a very satisfied customer!
We've been with Sunbasket for several years. The creative menu choices, quality ingredients, and easy preparation instructions make cooking a joy. Whenever there is an issue, their customer service team is extraordinary and always handles things to my satisfaction. Shipping has been an occasional problem but I don't fault Sunbasket for that, and they have helped rectify all shipping issues.
Healthy extremely tasty and easy to use and make. Lots of selection in meal kits and ready made. If there's a problem customer service is a dream. Many ways to contact and always responsive in polite friendly manner. You'll be happy you select SUNBASKET!
Tip for consumers:
The food is absolutely delicious! Have shared with family and friends. All love it. Sometimes delivery company has delays but Sunbasket refunds in full no questions. They are extremely responsive and send updates. They do survey and make changes to offering. They LISTEN!
Products used:
Food meal kits and ready meals
The meals are delicious and varied, as well as help us stick to a healthy meal plan than we would otherwise be doing. They come on time each week in sturdy packaging so we know it's fresh. Honestly we just really love this service - it's one less thing to think about each week and we feel good about eating the meals we're getting. Highly recommend!
Sunbasket has been exceptional to deal with on a regular basis for many years now. They have such a wide variety of meal options, and on the rare occasion that something has gone awry, they absolutely make it right quickly. I have no complaints
If you order from this company be ready to receive items you did not order and to be overcharged for them. I ordered 4 fresh and ready dinners and got 4 meal kits instead. And they charged double for each meal kit. I don't even understand the reason for the double charge but the kits supposedly "serve 2."
Tip for consumers:
Stay away
Hi Doug, sorry to hear about this issue. Please send us a message via https://sunbasket.com/help/ with the subject line 'Sitejabber Review' so we are able to identify your message.
Very good cuisine with an excellent variety to choose from. Deliveries were always on time. Good amount of food.
Tip for consumers:
It was a good experience, but want to try something else
Products used:
Food
Hi Thomas, glad to hear that you're enjoying the service! Thank you for the positive review!
I mean. My title pretty much sums it up. 4 of the 7 dishes I ordered were tasty. I would have liked to try the other 3 dishes I ordered. Since the only reason I gave it a shot was for the Korean dishes. The ones missing from my box.
Hi there, we're very sorry to hear that you didn't receive the correct number of meals. We've sent you a DM via Trustpilot to further assist you.
I've tried two other service and Sunbasket by far offers so much more variety and delicious meals. I am relieved when my box shows up and I don't have to think about what to do for dinner.
Products used:
Salmon dinner
Hi Marie, thanks for the kind review. We're glad to hear that you're enjoying the meals and the service.
All the meals seem to be very bland and oddly put together as far as ingredients. The packaging and everything else was great, just not impressed with the overall recipes. Tried it for two weeks.
Hi Allie, thank you for your feedback and we're sad to hear you did not enjoy the recipes. We appreciate your candor and we will also share your recipe feedback with Chef and the team as we always strive to improve the recipes and our customers' experience!
Best meal kit delivery service. All products are fresh and the meals aren't boring. Definitely recommend. I also like how you can add things from the market if you're just not feeling any of the kits. I've also never had a bad fresh and ready meal, the cauliflower Mac is my favorite. We just recently started stocking the short rib burgers too, soooo good.
These meals are appetizingly pleasing. The price can be steep. However, the deal breaker for me is the delivery system. They are not obligated to notify the customer that their food has been delivered by simply ringing the bell... Consequently your food can sit in the sweltering sun for hours without you knowing it had been delivered. It would be nice to inform customers of this option before they buy the product..
Hi Felicia,
Thank you for your review. For all accounts, delivery notations can be implemented. We've received your response on Trustpilot and we'll be responding soon. If you prefer to continue via sitejabber, please let us know and we'll be more than happy to assist you through here.
We get a Sunbasket box every single week and we look forward to it. I have tried other meal delivery services and their ingredients, freshness, and unique flavors and meals did not even come close to that of sun basket. In the last five or more years of using it I rarely had a late box or a missing ingredient and everything is always fresh. We love Sunbasket and will continue to use them for a long time! We also love that they have now added the option to buy snacks and proteins. It makes our life so much easier since we both work and are very busy.
Sun Basket delivers fresh organic ingredients and easy, healthy recipes to your door. The best food from the best West Coast farms, plus customized menus for Paleo, Gluten-Free and Vegetarian diets. Recipes are developed by Chef Justine Kelly, formerly of the James Beard Award-winning Slanted Door restaurant in San Francisco.
Currently shipping to CA, OR, WA, CO, ID, UT, AZ and NV
Hi Kathleen, while we strive to provide organic produce for each of your meals, there are sometimes when we are unable to procure all the needed produce and thus have to rely on conventional produce. Whenever this happens, we'll provide a note in your Sunbasket box to notify you of this. Hopefully, this helps.