• StubHub

StubHub

Overview

StubHub has a rating of 1.54 stars from 1,079 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StubHub most frequently mention customer service, credit card, and next day problems. StubHub ranks 227th among Concert Tickets sites.

  • Service
    335
  • Value
    320
  • Shipping
    235
  • Returns
    264
  • Quality
    287

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.5%
Positive
3
Neutral
0
Negative
196
85
See all photos

What reviewers want you to know

Positive highlights

  • When they were calling for all day thunderstorms, I called stub hub 800 number, and talked to a real person.
  • Customer service immediately looked into it and long story short, they replaced our tickets with EVEN BETTER ONES!

Critical highlights

  • My next step is to dispute the charges with my credit card company.
  • So i paid 4x face value for inferior tickets and I am more or less told too bad after 55 minute phone call.
How would you rate StubHub?
Top Positive Review

“Stubhub always delivers”

Peter B.
2/18/24

Have used several times Ive never had a problem. Service charges are a little high but that seems to be typical of ticket companies. I made the mistake of using seatgeeks and it was a disaster. I'll stick with stubhub for all my future on line ticket needs.

Top Critical Review

“Refund never arrived”

Mark H.
1/13/24

Purchsed tickets to FCS championship game on 1.7.24 in early Dec. Immediately knew there was an issue with seller when tickets never transferred. I have initiated 4 chats to customer service and called twice for a refund to be issued. Received an email on 12.20 saying refund was processed. 1.13 told the refund is still in initiated stage and that it can take some time. Buy from anyone else thier fees are higher and guarantees mean nothing

Reviews (1,079)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (51) face value (24) stub hub (161) customer service (247)
Thumbnail of user mhalrph
1 review
1 helpful vote
January 13th, 2024

Purchsed tickets to FCS championship game on 1.7.24 in early Dec. Immediately knew there was an issue with seller when tickets never transferred. I have initiated 4 chats to customer service and called twice for a refund to be issued. Received an email on 12.20 saying refund was processed. 1.13 told the refund is still in initiated stage and that it can take some time. Buy from anyone else thier fees are higher and guarantees mean nothing

Products used:
Nothing
Tickets never arrived

Thumbnail of user allina2
1 review
0 helpful votes
December 13th, 2023

Ordered tickets and parking pass for football game. 2 separate transactions. Day of the game receive notification parking pass only unavailable but I could choose alternate parking or request a refund. I was unable to do either using their link although it said it would give me a voucher credit and refund in 7 days before giving me the page not found response. Their customer service then told me my order # didn't match my name so they could not assist. Will just use ticket master next time I go to an event

Thumbnail of user michelek557
1 review
0 helpful votes
February 9th, 2024

The fees attached to ticket prices are preventing people from going to concerts.
Stub hub added $150.00 to my ticket price. This should be illegal. People should not be allowed to buy and sell tickets. Why should people be allowed to make a business out of ripping people off?
How about a senior discount?
These companies, stub hub and ticket master should be sued for allowing this resale to go on.

Thumbnail of user newemailmyemail
1 review
0 helpful votes
February 9th, 2024

StubHub treats their sellers like crap. One time I was robbed because a buyer committed fraud. They offered me no explanation or warning and just deducted the money out of my account. I decided to give them one more chance and when I sold a ticket the next time it took them 11 business days(2 weeks) just to process the payment at which point I'm still waiting what will most likely be another week before the money is finally in my account. So you will either get robbed or wait close to a month to get your money. Sell on SeatGeek or Ticketmaster. Better service for their sellers.

Service
Value
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Thumbnail of user nelly.denicolais
1 review
0 helpful votes
January 24th, 2024

The fees are way too expensive, in fact double than Ticketmaster and the lack of clarity when you buy tickets make you decide to buy from a wrong website.
Please do not buy from Stubhub ever, Ticketmaster is much better.

Tip for consumers:
Customer service in StudHub is the worst. Do not use this website at all

Products used:
I purchased a tickets for a concert.
The handling fees were very high which they did not make clear at the end of purchase, they only make it clear after the purchase.
I called inmedately after the purchase to cancel the transaction and they said there is not possible and they will not issue a refund at all.

Service
Value
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Thumbnail of user vicentejosebravo
1 review
0 helpful votes
November 30th, 2023
Verified purchase

This company is a scam.
Received wrong tickets. They keep telling me the issue will be solved and nothing happens... (the event is in 3 hours so I guess I'm screwed)

Tip for consumers:
Please be aware thia is scam

Service
Value
Returns
Quality
Thumbnail of user dougp531
1 review
0 helpful votes
December 28th, 2023

Ordered parking passes. They would not tell me where the spot was until right before the game. I could not make any plans, did not know when to leave for the game, couldn't coordinate with friends to meet us, didn't know what to bring…. Customer service lied + no refund. They were AWFUL.

Products used:
Parking pass to NFL game

Service
Value
Shipping
Returns
Quality
Thumbnail of user brettb811
2 reviews
3 helpful votes
November 2nd, 2023

I purchased 2 tickets to the Aerosmith concert in Austin, TX. A few weeks before the concert I learned that the lead singer had severely damaged his vocal cords. Therefore the concert will be rescheduled. The promotion company decided to remove the Austin concert from the venue with no promise of rescheduling. After proving to StubHub that this concert will not be rescheduled they still refuse to refund my money. This might take a while but I will get my money back from these idiots.

Tip for consumers:
I wish I would have read Stubhub's reviews before I made the purchase.

Products used:
None

Service
Value
Shipping
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Thumbnail of user stevec2738
1 review
0 helpful votes
December 12th, 2023

After numerous phone calls and being put on hold for an hour at a time I realize stub hub does not care about customer service.stub hub emailed me an said there was a glitch in their system but does not understand what doing the right thing is all about! They prevented me from reselling my billy joel tickets, Acknowledging they are wrong but refuse to make it right!Now i understand why there are so many people complaining about there quality of service.there are other sites you can use!i suggest you do

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahp2180
1 review
0 helpful votes
December 13th, 2023

I bought tickets for a 2 day event and couldn't attend. Listed my tickets for sale, one day sold but I had to spend over an hour on the phone with customer service to get the tickets transferred to my buyer. My tickets were sent to me in pdf form for both days. Not mobile. So I can not even list them as ticket in hand because PDF is not an option on their site.

Service
Returns
Thumbnail of user chuckm358
1 review
0 helpful votes
February 12th, 2024

The tickets i received fir a tennis tournament were not for the same session i ordered them for but for a cheaper session. Stubhub had me send back the wrong tickets and continues to tell me they do not have comparable tix to what i ordered available even though tix 1 row in front of what i ordered are on their website. The ticket prices continue to go up as the event gets closer and they keep telling me to trust them, which i do not. Their guarantee is worthless and i will never buy a ticket on their site again and will tell all my family and friends about my experience. Use vivid seats. They actually are supposed to verify tix that are sold on their site, unlike stubhub

Products used:
Tickets

Service
Value
Returns
Thumbnail of user claudiag154
2 reviews
1 helpful vote
October 1st, 2023

Steer away from these jokers terrible service took our money quickly but never got our tickets! We were told refund would be issued but would take 8-10 business days and it wasn't a small amount! We had to re-purchase tickets again with a more reliable company that morning of which were available immediately! Not like StubHub "oh we have to contact seller and confirm with them ", usually takes hours or days! AVOID THEM! Almost ruined our day but made the football game

Service
Value
Thumbnail of user davida5103
1 review
0 helpful votes
December 29th, 2023

I purchased 2 front section tickets for Luke Byrant New Year weekend Concert 2 months before the show.Stubhub told me the day of the concert that my tickets were not availlable and tried a Bait and Switch game trying to get me to accept reserved seat tickets in a very poor seating location.I tried calling their customer service and they were terrible and could not help me after an hour on the telephone.
I will never use StubHub again after this experience.
David
California

Tip for consumers:
Stub HUB is a Scam

Products used:
Concert Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user caraf70
1 review
0 helpful votes
December 23rd, 2023

Seller advertised "Orchestra Middle" which changed to "Orchestra Left" upon delivery. Ticket location is different than advertised. I highly recommend purchasing tickets directly from the venue whenever possible. Lesson learned... I paid nearly double going thru StubHub for tickets I could have purchased for half of the price. Fool me once...Not cool.

Products used:
ShoesSeller advertised "Orchestra Middle" which changed to "Orchestra Left" upon delivery. Ticket location is different than advertised. I highly recommend purchasing tickets directly from the venue whenever possible. Lesson learned... I paid nearly double going thru StubHub for tickets I could have purchased for half of the price. Fool me once...Not cool

Service
Value
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Quality
Thumbnail of user sebastianas1
1 review
0 helpful votes
February 20th, 2024

I do not recommend this site. When I bought my tickets the time of the concert that was displayed on the tickets was 8pm. When we get there we were told that the concert had started at 7pm. We missed one hour of a two hour show. By the time we left it was 9pm on a Sunday so I called early morning the next day to claim my money for what we missed. We where denied any sort of refund even though it was the websites problem. Since we missed half the show so we technically got our money stolen. Sadly, I am now have to take this problem farther and involve my lawyer.

Thumbnail of user vishramf
1 review
2 helpful votes
October 20th, 2023
Verified purchase

Read all the fine print - getting refund for cancelled events is a nightmare. You will be put on hold for a very long time if you try to speak to a human. Refund is only provided if the event is cancelled. My event was postponed for 1 full year which I cannot attend. Only choice they give you is to List the tickets back on Stubhub to sell. If they sell, I get my money after the event! Not after the sell of the tickets. The event may keep postponing - not sure if I will ever see my money?

Service
Shipping
Returns
Thumbnail of user matterhorn694
1 review
0 helpful votes
January 12th, 2024

I purchased a ticket and after clicking purchase they added 750 dollars for processing fee. Ok. Then they said the seller has until three hours before game time to send me the ticket. I bought tickets to fly to Texas to watch the game and the seller never sent the ticket. Do not buy from this company.

Service
Value
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Thumbnail of user hitecpaoffice
1 review
1 helpful vote
October 22nd, 2023

I chose the wrong time for my tickets and realized it within 10 min. They would not help me correct the problem. They are hands off - meaning there is NO CUSTOMER SERVICE. I ended having to buy the same tickets again - and they did not resell the 1st set of tickets. To my knowledge - they never made it to the outside world that they were available. I don't trust their marketing for ticket resales, I don't appreciate the lack of service, and I will never utilize them again. It's a scam…

Products used:
Tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelo2166
1 review
9 helpful votes
May 18th, 2023
Verified purchase

Don't even think of using these guys – they don't have the tickets and after traveling to Vegas for a show I found out one hour after the start that StubHub had no tickets, despite their "ironclad" confirmation email to the contrary. Moreover, their customer service is horrendous if they did nothing to correct the situation and I had to go through my credit card to refund the theft. These guys suck and only an idiot would pay the money for this piece of crap service. BUYER BEWARE!

Tip for consumers:
You know it’s a scam when they have no phone number to call for customer service!
All the concert venues know these guys are a joke and stiff customers at every opportunity!

Service
Value
Shipping
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Thumbnail of user codyc394
1 review
0 helpful votes
November 25th, 2023

This site overcharges by a substantial amount. They are an overpriced joke. Please don't buy anything from this company. Ticket master has a better selection and is almost half the price.

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Value
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Thumbnail of user jamesa3302
1 review
8 helpful votes
June 29th, 2023

Paid $4000 for floor seats at Taylor swift for my daughters only to find out less than 24hrs before venue "the seller didn't have my tickets" I paid for 4 months ago. They offered me replacement tickets behind the stage. They basically take your money and leave themselves an out to sell at higher price later and offer you $#*! tickets in exchange. SCAM ARTIST! Stay away

Tip for consumers:
STAY AWAY FROM STUB HUB. IVE FOUND THOUSANDS OF REVIEWS LIKE MINE!

Products used:
Bought $4000 floor seats and was notified less than 24 hrs before venue the tickets I paid for in full 4 months prior wasn’t available. Was offered replacement seats behind stage with no prorated refund for them being cheap $#*! seats. They leave themselves an out to sell at a higher price later and offer you way less than what you paid for well in advance hours before venue.

Service
Value
Shipping
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Quality
Thumbnail of user debbiel834
1 review
0 helpful votes
January 8th, 2024

We entered ticket dates for a different date than what they sold us and they would not change the date for us. Instead they kept trying to get us to agree on them reselling our tickets! Its a scam - people never get their money for their re-sold tickets - see the complaints below. USE TICKETMASTER - THEY DO NOT CON YOU.

Products used:
*** SCAM ALERT!!! - THEY DO NOT EVEN SEND YOU THE PURCHASED TICKETS! THEY ONLY SEND YOU THE CONFIRMATION NUMBER. ***

Service
Value
Shipping
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Thumbnail of user janetc1687
2 reviews
12 helpful votes
May 4th, 2023

Worst company ever! DO NOT USE STUBHUB! They charge exorbitant fees and refuse to refund money. They don't provide your tickets in a timely manner even though they charge you. Their only reply is to resell your tickets and of course they say that because then they charge fees again so they make even more money for doing absolutely nothing. They are more recently not able to come through with the tickets and leave people at the venue with nothing.

Tip for consumers:
People need to start standing up against these companies that just take advantage of people.

Products used:
Purchased concert tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomj469
1 review
3 helpful votes
February 11th, 2020

They sell tickets for events that have not officially went on sale along with the seats for which there is no guarantee you will actually get. THATS BAD BUSINESS!

Thumbnail of user crystalb239
1 review
13 helpful votes
February 23rd, 2020

I recently decided to use stub hub for an event near me. I bought a parking pass and was "guarenteed" a ticket before the event. The event came and passed and still no ticket. I requested a refund through thier site and was told that they would not oblige. Dont waste your time on a little extra dollar savings when you can buy from source with a guarentee.

Sitejabber for Business

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From the business

StubHub is a secondary marketplace for the buying and selling of concert tickets, sports tickets, theater tickets and just about any other kind of live event ticket you can imagine. StubHub is based in San Francisco and is owned by eBay.

Company Representative

Thumbnail of user maryh676
Mary H.
Sr, Manager of Social Experience
Typically does not respond to reviews

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1.5
1,079 reviews
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