StreetBeatCustoms

I was saved from purchasing from this company because after several attempts to contact them and getting no response, I gave up and eventually made my purchase elsewhere. I didn't read the reviews on this company until later. I really dodged a bullet.

I made the mistake of purchasing a performance Chip and 02 Sensor, big mistake, as SBC did not disclose the parts would void my warranty and could not be installed due the heat issue under my hood. My installation wrench saved me lots of trouble down the road. SBC told me "Sorry Charley you are past the 14 days for return.

Absolutely horrible service, product, all of it. Ordered seat covers they showed up late and they of course used the "holidays" of why it didn't arrive on time. They accused us of ordering the incorrect year and style. They forgot one of the head rest covers. The manager (chris) argued with me, threatened me, on top of name calling. He taunted me over the phone saying things like "oh what are u gonna come here to my work and shake my hand" please save yourself the hassle do not buy from this company. They order in all their stuff as it is. Please source it from someone else.

After receiving my headlight order, the passenger headlamp assembly did not fully operate - the LEDS and HALOs did not light. I reconnected the lights three different ways to confirm their non-functionality. Their resistance values were also about 3X the value of the 'working' headlamp. Contacting Street Beat, I was verbally told I would get credit for the defect assembly and would also receive return shipping cost.

I was charged a 25% (about $42) restock fee for a DEFECTIVE product. ( I always thought Restock fees were for FUNCTIONAL returns.) I was then told I had to pay return shipment (about $20) in spite of the manager's approval for shipping payment to return the defective product. Customer support did try to resolve the issue with a replacement and I would have had to wait over a week to get this while my car was not driveable. This was not an option as I was also not very comfortable with the quality of the product.

Ordered a hood from these $#*!s and it is literally not usable it does not fit my truck at all its almost two inches not wide enough and I cant even close it to make it work. They told me they would not take it back because it was past their 14 day return policy but for a product like this it shouldn't matter. Might as well burn it so I don't have to deal with someone as pissed off as myself. THIS PLACE SUCKS and the customer service sucks too guy was a $#*! so I told him to suck it since there was nothing else to do about the situation. Stand by your products you $#*!ing $#*!.

Ordered a triple gauge tripod and it arrived in just afew days, the part fits, however when I found the product it stated it came with the choice of 3 gauges, called to find out and they said it does not come with it, I have the page of the product saved. Other then that I can not complain. It was 40.99. Bucks. They did fix the page after the order. I will order from them again.

They haven't changed at all.

Ordered a part 11/14/2015 and charge was made that day to card. After no further reply from them attempted to contact by phone and email starting on 12/7. After many attempts got someone to answer the phone and was told they were having an issue with their supplier. Sounds like BS to me. Was promised would be shipped immediately and a few days later got FedEx confirmation. Tracked on Fed Ex and it actually got to the final FedEx location before drop off and then someone from the shipping end changed the address to somewhere in MI. After MANY more phone calls to get resolved (their rules) finally someone answered and told me didn't know how that could happen (don't even want to think who the shipping address was for). FedEx confirms can only be changed by the shipper. I asked to have the item shipped overnight to me (shipping charged to me) as was waiting to paint the car but the reply was 'we don't overnight as costs too much'. And I was thinking this guy understood English! Then told him to cancel the order but he just kept talking saying the address had been corrected. NEVER AGAIN. Do some looking around as they use a few other sites other than StreetBeat..

They told me they didn't have the tail lights I wanted in stock so I told them to cancel the order and sent them a follow-up email. They didn't cancel it and a week later they shipped and billed me for them. Now I'm being told I'll be charged a 25% restocking fee.

DON'T USE THESE GUYS BECAUSE THERE ARE REPUTABLE COMPANIES OUT THERE TO DEAL WITH!

Street bear customs has the worst customer service I have ever dealt with. Do not order anything from Street beat customs they are rude and just want your money. Their products are crap and so is their operators. I truly do not recommend buying anything from Street beat customs. They do not care about their customers at all. All they want is your money

Don't buy from this website! Terrible customer service! Placed an order on 12/16 hoping I would get the product for Xmas. Called 12/23 to find out if product shipped and found out the product had been discontinued. So I ordered the "so called" upgraded version paid a little bit more. Was advised it would ship. First week in January still no product received. Called and was told it would be shipping that day. Another week went by still no delivery. Called again advised same thing. Got the run around! I called again around January 14th to say it's been almost another week and that I did not want the product and they advised it shipped. Received the product on the 16th a month later and now they want to charge a 25% restock fee if I return. What kind of business model is that? I know I will never return to them to purchase anything.

I bought from these guys two bumpers for my Mazdaspeed 3. First they said they had them in stock and then it still took them 7 to 10 days to process the order, and then another 5 to 7 days for it to get shipped. So overall it took forever to get them and then when I requested to pick them up from the carrier myself, they gave me the biggest run around you could think of. I needed their assistance in contacting the carrier so the bumpers can be released to me (the owner) but they refused to assist. Luckily the Carrier had common sense and overroad Streetbeatcustoms decision and then I picked them up myself. Streetbeatcustoms customer service is absolutely garbage! On top of that, now that I look at these bumpers they will require significant work primer and paint to make them look the way they're supposed to look. Don't trust their recommendation about "paint ready" conditions. I will never buy from these people again; if I could return the items today they would be in a priority Express shipment back to California!

I ordered a set of side steps for my truck over the phone, at which time I asked if the steps were in stock. I was assured that they were. A couple days later, I was told that there was a "problem" with my order. A streetbeatcustoms.com sales rep told me that the steps were "no longer in stock", but that the next closest part to what I had ordered would be $67 more. I asked what part the "new" steps were and they ended up being the exact same thing. Same part number, same manufacturer. They literally just created a new web page with the increased price... and didn't even bother to take down the erroneous price. Deception and lies... what a horrible way to run a business. Needless to say, I cancelled my order.

I purchased an Air suspension from their website and I soon received a phone call saying the MSRP on the product had gone up and I needed to pay that price if I wanted the product. Their website clearly advertises it at a much lower price. What is with the false advertisement? I have attached the photo of their website with the lower advertised price. They said I would need to pay over $7000. 00 to get my product. When I told him that was unfair he said he could cancel the order at the snap of his fingers. WOW what great customer service... On top of that they tried to sell me, 5 mins before they emailed me to say there was a problem with my order, an HID kit for my car over the phone after he had told me my order was fine and there were no problems. I will never do business or recommend anyone to do business with these people.

DO NOT SHOP HERE PEOPLE. These people are trying to run away with my money. Ordered from this store a month ago and my item still hasn't shown up. They constantly lie about shipping and keep putting me on hold and transferring me to different people. I TRULY do not think these people even care. My product will be damaged by the time it gets here and they're not going to take it back.

Product took over a MONTHS to ship. Customer service specifically lied about shipping. Near - criminal behavior. WARNING- DO NOT SHOP HERE

I received a grille from streetbeatcustoms as a Christmas gift and it came broken. So I tried to return it and they told me they would NOT accept the grille back because it was past their sh***y "14 day return policy". So I even tried to reason with them and exchange the grille for another one which was even more expensive than the one that was bought and they still told me that it was not acceptable. DO NOT BUY FROM THIS SHADY COMPANY. THEY ONLY WANT YOUR MONEY AND DO NOT CARE ABOUT YOUR CUSTOMER SATISFACTION. The first person I spoke with was Jason and after dealing with his BS, I demanded for a manager so I spoke with CHRIS who I thought would help me out but he was a complete IDIOT AND IMMATURE. He was not willing to help me and told me it was my fault for NOT opening the package when it arrived even though I repeated myself several times that it was a gift and was bought a month before Christmas. The manager CHRIS seemed to have some kind of mental impairment and he sounded like a broken record in which he kept repeating the same answer no matter what explanation I gave him. So now I'm stuck with a broken grille that I can't use or even re-sell. And they stand strong about this return policy and they truly feel this is the best return policy. I learned my lesson by buying products from them and I highly recommend purchasing from AmericanMuscle.com for mustang parts because they have a no hassle return policy and you deal with friendly and accommodating employees. PLEASE DO NOT SUPPORT THIS COMPANY OR YOU WILL REGRET IT! I hope this review helps.

This place truly sucks. I buy a lot of parts online, and I have never had such an issue. I bought tail lights that they advertise as an exact fit with no extra purchase or installation necessary. I get the tail lights and, while they fit, the circuit boards do not fit to the after market lights. I emailed them and supplied the pictures that they asked for. They responded to me saying that any aftermarket tail lights I would buy will require me to purchase new circuit boards. First of all, that's not true. Second of all, that is the complete opposite of their advertisement for the tail lights which explicitly state no additional purchase or installation. If you want to be that kind of business then that's fine, I just won't do business with you anymore. So I ask to just return the lights, and they say I am unable to because I "bought the wrong tail lights". When I push the issue, they say they will allow me to return them if I pay for shipping (which I will not get back) and also pay a twenty five percent restocking fee.

Not only have they been unhelpful and unprofessional, but their actions are unethical. Because of this, I will leave a review for them on every available outlet as well as contact the DA in their state. If you're not going to conduct business correctly then don't have one at all.

TLDR; just another crappy, shady, business that touts their sales history to draw in customers, but actual has little to no business ethics or knowledge what so ever.

I ordered a hood for my truck, after 5wks it finally arrived. When the hood was taken to the shop to get painted, the guy called me and said he coyldnt fix all the blemishes and flaws in the hood. So i went there and looked at it and could not believe the poor quality of this product. I emailed them pics like they asked for, and after a few days they pretty much told me they woyld not return it or exchange it because
Because it is a rough finish product. Do not order anythi. G from this company, their products are junk and they do not care about customers, they just want your money

I ordered an exhaust system for a 2000 Lexus IS300.
Two weeks later they sent me a header for an 88-00 Honda Civic.

When I called about the incorrect order right away, they put me on hold and it took about 10 minutes, then they finally said they would email me with further instructions/info. 5 days later no email. I emailed again. And just called again they said that customer service will email me later today.
I"m not holding my breath, but going to pur stop payment,
So far pretty bad. I should have looked up ratings here first.
Stay away,

These guys are flat out ridiculuous. I ordered headlights for my son for Christmas, they called and tried to sell me bulbs for $78 contending that the current bulbs won't fit. I spoke to the manufacturer, they were plug and play. Then they called and said they could not get them from the current manufacturer, but another would cost me $30 more. I said to bad, your price, in the end I agreed to split it. Then they cancelled the order and never called me to tell me. Now it's one week before Christmas and I have zip for my son. Stay away.

I ordered what I thought were fender flares with the rivet look as per the picture they have on the website. It turns out there is a small disclaimer that the product may differ from the picture. When I received the smooth flares there solution was for me to pay all additional shipping to have them change.

They send me wrong size rear bumper, the send me a completely cracked front bumper primed over to hide the fact the bumper was trash. Then they tried sending me a trunk hatch three times already and they where all broken. I suspect this company to have a hidden agenda. To charge you for receiving bad parts. They will not screw me over though. If they don't satisfy the quality they say they give, then I will get my money back with my bank.

I spent a 1,000 on light and grill they do not styand behind thier product at all light cover blew off tail light after 6 months would not replace stated I would have to buy a whole new tail light and head light dont fit want me to pay to return; this company sucks i am going to call BBB on them they are a rip off