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  • StoveGlass.net

Overview

StoveGlass.net has a rating of 1.59 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StoveGlass.net most frequently mention phone number problems. StoveGlass.net ranks 338th among Kitchen sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I put in a claim to PAYPAL and canceled the item by email as there was no phone number.
How would you rate StoveGlass.net?
Top Positive Review

“I have just read the previous reviews and it sounds...”

james m.
4/10/13

I have just read the previous reviews and it sounds like a different company! I believe they are now under new ownership. I have nothing but praise. The glass I ordered arrived quickly and well packaged. Purchase through the site was quick and easy, and all dealings with the company by email were answered very quickly and provided good help. I would not hesitate to use them again. I just hope that other customers realise that the poor reviews are not reflective on the current company. Thanks again

Top Critical Review

“Even a 1 star is way too high”

John D.
11/15/11

Even a 1 star is way too high. This outfit is the worst internet buying experience I have ever had. I have waited over 4 weeks for a peice of glass still not here, they do not respond to emails, no phone number. They just take your money and forget about you. I eventually went to my local glass merchant who cut a piece in under a minute, and it was cheaper. You have been warned they are a bad joke, do not use.

Reviews (22)

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Reviews that mention popular keywords

phone number (6)
Thumbnail of user johnd94
1 review
1 helpful vote
November 15th, 2011

Even a 1 star is way too high. This outfit is the worst internet buying experience I have ever had. I have waited over 4 weeks for a peice of glass still not here, they do not respond to emails, no phone number. They just take your money and forget about you.
I eventually went to my local glass merchant who cut a piece in under a minute, and it was cheaper.
You have been warned they are a bad joke, do not use.

Thumbnail of user melissaw2
1 review
2 helpful votes
February 17th, 2011

DO NOT USE THIS COMPANY! Placed an order weeks ago, still haven't heard anything back. The fact there is no telephone number on their website indicates the type of fraudulent company they are! Very angry that I have been ripped off!

Thumbnail of user neilr2
1 review
2 helpful votes
October 9th, 2011

Another person waiting for Paypal to sort out the mess this company has caused. I can't decide if they are frauds or simply incompetent. Either way, please don't use them. It took a while but I was able to track down names, addresses and telephone numbers. The companies involved seem to operate out of Tenterfields Business Park, Luddenden Foot, Halifax HX2 6EQ.

Thumbnail of user karenk11
1 review
3 helpful votes
August 15th, 2011

This company should come with a Government Health Warning. I would not give this company any stars.

Should have done research first. The order was taking five weeks and so phoned the number to get a standard BT message saying there were no more room to store messages. 10 emails later I received a response saying my order had been dispatched within 24-48 hours sorry for any inconvenience caused, hasten to say 72 hours on and we have not received the order. We were not given a transaction ID and therefore can not set up a dispute via Paypal.

They take a dosh out on the same day as making the order.

Deal with Stoveglass.net at your own peril.

Thumbnail of user kevinh15
1 review
5 helpful votes
August 25th, 2011

I ordered glass from this firm and like many others did not receive item and had my emails ignored. I put in a claim to PAYPAL and canceled the item by email as there was no phone number. PAYPAL didn't refund my money even though I never received the item so there will be two firms that I will never use again. I am absolutely disgusted at my treatment by both firms and will only use my credit card in future.

Thumbnail of user richardc14
1 review
2 helpful votes
March 16th, 2011

Same as all the other respondents. Don't respond to emails, no phone number, not received any comms or the products after 5 weeks! I have a dispute open with PayPal so hopefully I'll get a refund sooner rather than later!

Thumbnail of user martinr4
1 review
1 helpful vote
November 9th, 2014

Like others i should have read reviews, it took me numerous unanswered emails over a month and a dispute raised through paypal just to get one small piece of glass. I will never use this company again.

Thumbnail of user amyh5
1 review
2 helpful votes
January 14th, 2011

Glass cracked on first use and could not get a reply to numerous emails; now proceeding through consumer direct for a refund.

Thumbnail of user deed2
1 review
1 helpful vote
November 23rd, 2010

Avoid these people, they do not have a telephone contact no. On their site although I found one and it says the answering system is full... of complaints probably! Am trying to obtain a refund via Paypal because no sign of goods after 3 weeks, I am of the opinion that these people are a waste of time and money.

Thumbnail of user barryw1
1 review
2 helpful votes
October 19th, 2011

Like everyone else I have found them totally unreliable and will not be using them again, if I ever get my money back.

Thumbnail of user andrewb19
1 review
2 helpful votes
March 30th, 2011

Absolutely awful, don't ever use this company. They don't answer emails, don't answer messages, or return calls.
Requested refund via Paypal. Find yourself a local glass company and get it from them.

Thumbnail of user angelaj2
1 review
2 helpful votes
November 18th, 2011

I ordered a replacement glass for my Dovre fire and like many others i waited and waited my emails were ignored finally gave Stoveglass.net an ultimatum send the glass within 7 working days or i will contact paypal... on the 7th day i received the glass which arrived in a pizza box! Don't deal with this company.

Thumbnail of user stevea10
1 review
2 helpful votes
February 8th, 2011

Stoveglass rates as my worst shopping experience ever. They do not reply to emails or answer the phone. Do not use them.

Thumbnail of user tomw4
1 review
1 helpful vote
April 30th, 2010

I placed a order in january and still nothing in may! They have now stopped replying to my emails! DONT EVER USE THEM!

Thumbnail of user grahamn1
1 review
2 helpful votes
August 9th, 2011

I ordered glass and never received it, sent loads of e mails never one reply, but they took my money on the same day i ordered. NEVER BUY FROM THIS COMPANY THEY ARE FRAUDS.

Thumbnail of user jamesm112
1 review
1 helpful vote
April 10th, 2013

I have just read the previous reviews and it sounds like a different company! I believe they are now under new ownership.
I have nothing but praise.
The glass I ordered arrived quickly and well packaged. Purchase through the site was quick and easy, and all dealings with the company by email were answered very quickly and provided good help.
I would not hesitate to use them again. I just hope that other customers realise that the poor reviews are not reflective on the current company.
Thanks again

Thumbnail of user justinb5
1 review
0 helpful votes
November 7th, 2014

Order not dispatched, no reply to emails, getting a refund through paypal.

Why didn't I read these reviews first...

Thumbnail of user markh13
1 review
1 helpful vote
June 25th, 2010

Received replacement gas coals for my fire whithin 5 days, good quality product

Thumbnail of user stuartl
1 review
1 helpful vote
November 11th, 2010

Hopeless - sent the wrong item. Couldn't be bothered to pay the postage to send it back. Only consolation is that what they sent me cost 4 times what I had actually ordered.

Thumbnail of user nickl24
1 review
1 helpful vote
June 9th, 2013

Great Service!
I ordered a replacement glass and rope kit for a Firefox 8 on Monday 3rd June. By Thursday 6th June my order was still showing as pending on their web site, however, the payment for the items had been taken from my bank account. I decided to call Stoveglass to see what was happening. I got through only to a recorded message on a mobile phone, so I left my details and asked for a call back. At that point I also decided to check for stoveglass company reviews and came across 'Sitejabber'. 95% of the reviews were dreadful, so I feared the worst. However, within 5 minutes of my leaving the voice message I had phone call from Stoveglass apologizing for the delay in despatch due to difficulties at their end, but reassuring me that my items would be with me at the latest on the 7th June. When I got home at 6pm on the 6th my items had arrived.
Great service in replying to my 'concerned' voice message and in delivering my goods. All well packaged too.
The 95% bad reviews are all old reviews from 2011. This company has obviously improved.

Thumbnail of user tonyp6
1 review
2 helpful votes
March 11th, 2010

They have a lot to learn about customer care.
Takes them DAYS to repond to emails - WEEKS to send out the order,
And when it arrived it was wrong!

Only plus pointis at least they did eventually refund my money.
Would never use again!

Thumbnail of user xx2
1 review
2 helpful votes
April 19th, 2010

Went to this online shop because it worked out cheaper than the others I found. I should have done my research first. The order was taking too long to be delivered so I looked for a phone number on their website. No joy. I found a number on my invoice so I called that... got a standard BT message saying their was no more room to store messages. I e-mailed them and got no reply.

Finally, after about 3 weeks, I got notification that the order had been dispatched and that they apologised if the delay caused any inconvenience. Meh! Won't be using them again and, if you need fast stove glass rather than fractionally cheaper glass, I suggest neither do you.

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From the business

Stove Glass.net for replacement heat resistant glass for Cast Iron Stoves and Gas Fires. We also supply rope seals, rope glue, matt black paint, glass cleaner, Cast Iron Multifuel stoves, vitreous enamel flue pipe and many other items.

Company Representative

Thumbnail of user garyr19
gary R.

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