Sports Direct

The whole ordeal just gets worse by the time. It's the most appallingly incompetent company there is.

Now, I received a message that my issue has been resolved, even though no suitable solutions have been offered and I haven't been contacted in many hours.

The company still refuses to come and collect the faulty item they have sent me TWICE, and falsely claiming that I returned due to a "change of mind" when it was clearly stated and proven that the item was delivered damaged, unless I go out of my away AGAIN and pay to print for a return label.

Avoid at all costs.
They sent my order to the wrong address. When I eventually got hold of customer service they weren't interested. Not our problem they said. They've kept my £150 and are refusing to help. The customer service agent "Elizabeth" was incredibly unprofessional and rude.
The reason their prices are slightly cheaper is because they rip people off left, right, and centre (see other reviews).
Do not use this company unless you want to kiss your money goodbye with nothing to show for it.
Absolute disgrace of a company.

Ordered item. Paid for next day delivery. Item never arrived. Nobody to speak to at sports direct. Delivery company has automated service which is no help at all. Went in the store and was just fobbed off it's not us that deal with online stuff. 2 weeks later item still not arrived. No refund because nobody replies to emails it's all automated. No phone numbers to ring. It's terrible service. Had go get bank to do a charge back in the end as couldn't speak with anybody to deal with it... absolutely terrible service

Worst customer service I've come across in 40 years. Do not order online! They online tell you what can't be done, no solution offered when anything goes wrong with the order.

Ordered a hoodie online. Their courier company 'Yodel' initially refused to accept they had collected my parcel. I contacted sportsdirect who told me that they would look into and get someone to contact me the next day. Nobody got back to me. I then established that my parcel was in Ireland, I live in Cornwall. Again I contacted sportsdirect for help. They told me no refund until parcel returned by courier or I would have to wait for delivery.

Purchased a few T shirts from Sports Direct online site last few years as couldn't buy them instore they were, delivered on time no problems.

Bought a large suitcase in sale i can't remember if I paid by cash or not, a wheel has lost its rubber runner, called in but without a receipt they cannot help me. Surely they have a way of finding a receipt if I've paid by cash, I bought the suitcase in the Southport store. But no understanding from them regarding the faulty wheel. Disgraceful service. William Morris.

Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered found item was wrong! Contacted CS on Twitter. Waste of time as they keep saying I had not sent DM when I had screenshot proof I did. Managed to find CS email and send complaint. Took days to reply for them to say they believe they had sent the correct item. Replied with proof of order confirmation and photos of item received vs order confirmation photos. They are not replying to my request for a refund. Stores will not accept returns/refunds from online purchase. Next stop is trading standards under Trade description act. I will never use this company ever again as they lie through their teeth.

Have used sportsdirect for a long time and never had any problems, the combo-deals are great for saving a lot of money.

I have had 2 orders not delivered. The tracking numbers on both when you try to track state invalid. I have received a refund and was told items no longer in stock but that was a lie they and now sitting in my bag. Something very wrong here. They are International deliveries to New Zealand

Ridiculous
I had the most ridiculous experience I ever could imagine, I bough a pair of shoes online and just after I confirmed the order, I realised the address was wrong, I am in London, and my old address is in Birmingham, so I contacted customer service to ask a simple thing, to update the order and to receive the item at my home address. However, after log of trouble accessing the site to contact customer service via chat, going through a robot answering no sense questioning, I finally got to a human and was informed that there was nothing they could do, I'd have to go to Birmingham to collect the shoes (and I am in London), or tell someone who lives in that address now (which I have no idea who it cold possibly be) to return it to the courier. I tried again all the robotic process again through the chat service until get to speak again with another attendant just to receive the very same answer. This is the most ridiculous customer services I have ever encounter. Does is cost that much to go in a computer and write two lines of an address? And I still had to hear that that was my responsibility, therefore there was not they could do to help. Never returning to this store again, not even to buy candies.

Didn't receive all ordered items, but sports direct claimed they were delivered. Went through all the customer service steps and they still refused to accept that the items were missing. We are talking small change ( 42 euro) and for a company of this size, all that can be said is that they are complete and utter robbers...shame on you sports direct

I will never shop at Sports Direct they do not refund even when there goods are not fit for purpose. I bought a bra does not fit will not refund my money. Disgraceful!

It took me about a month to find convenient and nice sport clothes. A brand clothes is not always the best solution for me. But this website had what I wanted. Sexy and comfortable leggings with bright prints, and bra to do yoga with ease. Now I think more of practice at my yoga class than about the clothes I wear, because I simply do not feel it on my body. Super.

P.s. Prices are so good to buy at least two pairs of bra or even more to change them every time.

I got charged postage to return a good. No where on their website does it warn you of this. Their customer service couldn't find anything either and said thats just what they do. I am going to take the matter to the small claims court. If anyone has been charged and wants to join this claim let me know.

I purchased a Carlton 4 played set from your Newbury Park branch at exactly 13:15 on the 1st June 2022. I was planning to go to the park with the kids and have a fun time playing badminton with this but we set everything up but the metal poles were not adequate to use on the grass as it was impossible to get them stable and hold the net tightly. You had to dig very deep to get the poles in would not hold the net firmly we were very disappointed because we had to repack everything and instead find to play football. And once finished at the park I went back to the shop at 19:50 to return the item and get a refund as the kit did not function how it is supposed to and I could not use it. Everything was in its original packaging the rackets still had all their plastic packaging and everything was as new, but the staff there were in such a hurry to close the shop they were very very rude and did not want to listen at all and kept rejecting my return request even though the item is still new and everything was in orginal packaging. The store manager of the Newbury Park branch was very very rude and just wanted to close the shop. I would like to return this item and get a full refund please and make a complaint against the Newbury Park Sports Direct shop for very rude customer service and breaching my rights "Under the Consumer Rights Act 2015, goods should be of a satisfactory quality, fit for purpose and as described. My rights have been breached because the item you sold me is not fit for purpose. Can you please let me return your item and give me a full refund please, I will for sure never step a foot into that shop ever again and you have lost a very loyal customer who has been shopping with you for over ten years.

Reebok hoodie faulty. Will not issue a refund. Customer service will not help with issues. Com. Canx

Been in Sports Direct again bought 2 Umbrellas Boots for my husband and 2 lovely
Frozen coats for the grandchildren yes me again Dinkie Waller Barnham

I'd give them 0 stars if I could. Sports Direct use Evri delivery service and when there is a problem *order not delivered), you cannot phone either to speak to a person.
I had been tracking the delivery with Evri & have screen shots saying it was NOT delivered on Sunday 18th due to the weather. I've been tracking every day & nothing to report. I sent an email & chat that I still haven't had my delivery to Sports Direct, & about an hour later get an update from Evri's tracking saying it was delivered on the 17th Dec at 23.59pm (screenshot. That message has now disappeared). SOMETHING'S VERY WRONG. I still haven't received my parcel. I was in and wide awake. We live at the bottom of a quiet close, with no-one passing. No knock, no letter left, checked with neighbours and NO DELIVERY.
DON'T ORDWR FROM SPORTS DIRECT OR EVRI.

Bought some sandals in an amazing sale, almost a third off. I liked them so much I went online to buy another 2 pairs. Delivery was a little bit off compared to tracking but still awesome.

Purchased several items online. An item was missing, which I reported immediately. They refused to replace the item as they said it should have been in the original parcel.
They refused to provide the item I paid for.

Ordered 2 pairs of trainers on the 10.1.23, received a dispatch notice the following day however they did not arrive until 13 days later ( I have tracked several times but just ended up going round in circles). When the parcel turned up they were not trainers at all but 4 random items not even from Sports Direct, contacted them straight away, was cut off from the web chat 3 times but eventually got the point across that I had not received the trainers and was asked to send all the items back for them to look into, which I did and backed this up with an email to customer services. After a week I had not heard anything from them so contacted again with the receipt for the returned parcel, the replied quickly saying the parcel was not deemed lost and they would have to replace or refund, the other pair of trainers were also out of stock so they would refund them. I choose to have the whole order refunded and waited and waited, a week later emailed back to ask where the refund was and received no reply, tried again a few days later and still not reply. The next day I get a dispatched notice for the out of stock trainers and they were delivered later that day. I emailed them back saying I had now received the out of stock trainers and needed to refund for the lost trainers... I have never received a reply. Emailed once more saying I would give them until the end of the week to make the refund or I would contact me credit card company to get the money back, that is exactly what I have had to do and I am now waiting another month for it to be investigated. Sports direct maybe cheaper but they do not want to know when some thing goes wrong. I went direct to the manufacturer to buy the same trainers at the same price and they arrived the next day. Save your self the hassle and shop around, I will never use Sports Direct.com again.

They refuse all refunds and only offer credit notes or exchanges. Definitely won't be buying anything else from them.