Ordered a timer knob for my dishwasher on 31st May 2011. Payment taken out of my bank account on 1st June 2011. As at 8th August I still haven't received the part. They have no telephone number to contact them only an e-mail which when you send an e-mail to them keeps coming back saying the part is on back order. I've subsequently found out that the part is no longer made and as such they could never get it for me. The amount is only £12.83 but that's not my concern. Other people could be losing much more money to this fraudulent company.

I have had the same experience as those above. I ordered a part on 11 Jan. 2012 and the money was debited from my credit card the same day.
Since I heard nothing more, I mailed on 7 Feb. to ask for an update. I got a reply saying they were having difficulty finding the part and could I send pictures of the old part, which I did immediately.
17 Feb. I checked the web site which now had the part listed as obsolete. So I mailed again to ask them to let me know if they could find the part by the end of the next week.
No reply by 28 Feb. so I asked them to cancel the order and refund my money.
No reply by 5 March so I wrote:
<<Your web site states: "We believe our long experience enables us to provide you with the level of service you expect and deserve." So far I am disappointed.>>
To date still nothing.
On this basis this site cannot be recommended.

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myron p. Yes they are troublesome and do not respond to my emails. Washer for liquidiser ordered in Feb 2012, wrong part sent end March. which I returned to them but no refund on my payment! I won't be using them again !!

42 minutes ago  •  Votes (0)

I ordered a part for my chest freezer on 24th October 2010. The money left my account on the 25th. At this time the part was showing as available. a few days later it was obsolete. I was then promised that the part was available and on order with their supplier, but the suddenly it wasnt available and I was promised a refund. I am still waiting 4 weeks later and they are now ignoring my e-mails. I wouldnt touch this site with a bargepole!

Let my experience be a warning: I ordered a control know for my blender; they sent a wrong part, did not fit. Cost: ~$35.- I wrote an email asking for return instructions; to my surprise they immediately replied with: "MODEL NUMBER REQUIRED - Hello again - Yes, we should be able to help, but we will need the full model number from the product."
So I wrote them the model number. Then they asked for a photo. I sent them a photo - and after that, nothing. I've email 4 x and never got an answer back. Clearly their web site had the wrong model associated with the part. But they are ignoring my emails, and I am left with a $ 35.- knob that does not work!!!

SCAM!

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Stefan L. Update on my experience with spares2go: I will upgrade them to 4(of 5) stars because they did indeed repay my expenses including return shipping.

9/13/10  •  Votes (0)