• Solve Your System Inc.

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Overview

Solve Your System Inc. has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases. Solve Your System Inc. ranks 389th among Software Other sites.

How would you rate Solve Your System Inc.?
Top Critical Review

“Literally lousy customer service.”

Pat D.
5/22/16

I dropped my computer off 4/13/16,2:25 pm, it has a virus, estimated date for pickup 4/27/16. They ask that you not call to check the status of your order unless the estimated finish date has been reached. I called them 5/18/16, way past the completion date. They had overlooked my computer, apologized, told me they would call me later that evening to tell me what they found. I said ok, I understand, things happen. I didn't hear from them until 5/20/16 asking for my pass word. I was done! I told them I would pick it up. More apology when I got there to pick it up, even offered 50% off. If they had just called 5/18/16 when they said they would or 5/19/16 it would have been find. I dropped my computer off with the Geek Squad a little after 4:00 pm, 4/20/16. Received an email from them 9:15 pm, 4/20/16 that it was ready. Picked it up 11:50 am, 5/21/16. Solve Your System, will definitely not be getting any of my business and I have already told my coworker about my experience with them.

Reviews (1)

Rating

Timeframe

Other

Thumbnail of user patd46
1 review
0 helpful votes
May 22nd, 2016

I dropped my computer off 4/13/16,2:25 pm, it has a virus, estimated date for pickup 4/27/16. They ask that you not call to check the status of your order unless the estimated finish date has been reached. I called them 5/18/16, way past the completion date. They had overlooked my computer, apologized, told me they would call me later that evening to tell me what they found. I said ok, I understand, things happen. I didn't hear from them until 5/20/16 asking for my pass word. I was done! I told them I would pick it up. More apology when I got there to pick it up, even offered 50% off. If they had just called 5/18/16 when they said they would or 5/19/16 it would have been find. I dropped my computer off with the Geek Squad a little after 4:00 pm, 4/20/16. Received an email from them 9:15 pm, 4/20/16 that it was ready. Picked it up 11:50 am, 5/21/16. Solve Your System, will definitely not be getting any of my business and I have already told my coworker about my experience with them.

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