• KIBO

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Overview

KIBO has a rating of 4.26 stars from 106 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with KIBO most frequently mention shopping experience, and customer service. KIBO ranks 9th among Ecommerce Tools sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

  • The shopping experience was excellent, and the order was processed and shipped very fast.

Critical highlights

  • Customer service has been wonderful since my posting on SiteJabber.
How would you rate KIBO?
Top Positive Review

“Speedy Shopping!”

Jessica H.
8/20/15

Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.

Top Critical Review

“Failure”

Lida P.
9/1/23

Kibo declined my order twice for no reason at all. After I used a different email, it was approved, and I still waiting for over a week for my refund, since the order arrived late I had to returned, because it was for Bday present. I use UPS for a prompted delivery back to them and they still haven't given my refund yet. Terrible company. Upset customer. Will never use them again.

Reviews (106)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12) shopping experience (8)
Thumbnail of user lidap5
1 review
0 helpful votes
September 1st, 2023

Kibo declined my order twice for no reason at all. After I used a different email, it was approved, and I still waiting for over a week for my refund, since the order arrived late I had to returned, because it was for Bday present.
I use UPS for a prompted delivery back to them and they still haven't given my refund yet.
Terrible company. Upset customer. Will never use them again.

Tip for consumers:
failure. Never again will use this company

Products used:
non refund because I still waiting for it.
I am submitting a dispute.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelt469
1 review
0 helpful votes
January 26th, 2022

I returned an item. Never got a refund. I changed my visa card cause my tap stopped working. I explained this to them and they said it was refunded to old card. And won't change it. They don't listen. Don't order anything from this place. It's a headache!

Tip for consumers:
Don't order from them

Products used:
None the sweater was to big and Never got refunded

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns6170
1 review
3 helpful votes
April 26th, 2020

Probably the wort online purchase to date. Painful, no notification, no idea if the order went through. No confirmation email, no text, card still has not been charged but I did the site's order confirmation. Tried logging back in got locked out. Got temporary password, didn't work. MAJOR PITA

Thumbnail of user jessicah73
2 reviews
0 helpful votes
August 20th, 2015

Purchased items through a partner site of Shopatron and received them less than 24 hours later. I don't even know how that was possible, but it was amazing! A great experience--would and will recommend highly.

Thumbnail of user roberta137
1 review
0 helpful votes
January 23rd, 2015

I recently placed an order from Thule which was handled by Shopatron. Not only was the experience quick and easy, the product arrived exactly when they said it would. I'll definitely look for the Shopatron name in the future as a good supplier.

Thumbnail of user andrewh89
1 review
0 helpful votes
July 23rd, 2015

I had placed an order for bike carrier parts and accessories. I found the prices to be very fair. The shopping experience was excellent, and the order was processed and shipped very fast. Everything was above expectations, and I would highly recommend this company.

Thumbnail of user seanw296
1 review
2 helpful votes
May 20th, 2020

After finally getting thru after 1.5 hours customer service agent yelled at me and hung up. Warning, Never Use The Home Hardware online shopping website. Home Depot all the way!

Thumbnail of user arlenec4
1 review
0 helpful votes
February 20th, 2015

"Excellent service. We were notified via email when our product was ready for pick up. The store staff at the Queen E. Store were terrific."

Tip for consumers:
Great way to shop, especially for Christmas.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pattib14
12 reviews
8 helpful votes
July 8th, 2015

I purchased this as a gift, it was extremely well received and greatly appreciated. Thank you for the experience

Thumbnail of user markb105
1 review
0 helpful votes
April 26th, 2013

I have purchased items several times (from JL Audio) through the Shopatron site and I am always extremely satisfied with the site, the service, the dealer network and the products supplied. The transaction is smooth and communication is great, keeping you up to speed every step of the way with your order. This is how internet shopping should be - simple, fast, efficient AND showing care for the customer! I'd definitely recommend using these guys!

Thumbnail of user terryannl
2 reviews
0 helpful votes
February 20th, 2015

“A very nice shopping experience! Price was right, ordering from website very easy, and shipping was very quick. Much appreciated.”

Service
Value
Shipping
Quality
Thumbnail of user richardm353
2 reviews
2 helpful votes
March 2nd, 2018

Ordered through dolphinswimwear.com. Could not talk to an actual human about shipping. I ordered a suit that was shipped from an hour and half away from my home and it took six days to arrive. I received an email saying it shipped Tuesday and in fact it didn't ship until Thursday evening. I wanted to return the item and got the run around on that also. Terrible, terrible experience and zero customer service.

Thumbnail of user tylerh37
1 review
0 helpful votes
July 8th, 2015

Great service, communication and also prompt!

Thumbnail of user eppiea
1 review
2 helpful votes
January 3rd, 2019

I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.

Thumbnail of user kymn1
2 reviews
1 helpful vote
August 19th, 2015

I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!

Thumbnail of user louisel16
1 review
0 helpful votes
July 10th, 2013

Great online experience, aurora was not only easy to order from but my order arrived in record time and perfect condition

Thumbnail of user johnw650
1 review
4 helpful votes
May 2nd, 2017

They take the money out of your account then your stuck Hard time getting it Back. Bad Customer Service. Lies

Thumbnail of user kathyb20
1 review
0 helpful votes
June 20th, 2013

“Excellent shopping experience! Here at work there's not a lot of time to browse, so the easy on-line ordering is greatly appreciated! Click onto your site, click the items we need, click onto our stored info, and the order's placed! All in under a minute!”

Thumbnail of user apurvam1
2 reviews
3 helpful votes
November 30th, 2017

Very dissatisfied with order fulfilling by Kibo.

I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.

Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)

Service
Value
Shipping
Returns
Quality
Thumbnail of user ihcoocj
1 review
3 helpful votes
March 15th, 2017

I used it to buy maternity clothes 2 weeks after I ordered, I have not received anything. Unable to get in touch with anyone regarding this order. My advice cancel if website states they use them. Also dispute charges, that way they will learn to improve their customer care.

Thumbnail of user angieb7
1 review
1 helpful vote
April 17th, 2013

I used shopatron for a transaction thru Nitrous Express, they completed my order and made the entire transaction quick and easy. Thanks!

Thumbnail of user jonathano14
1 review
1 helpful vote
July 10th, 2017

Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.

Service
Value
Shipping
Returns
Quality
Thumbnail of user als128
1 review
2 helpful votes
July 13th, 2017

I ordered a disposal (insinkerator) 7 days ago. I was told it would arrive within 5 to 7 days. It has not even shipped. I have written five times and never received a reply. I have tried calling and been on hold for 20 minutes three times. Nobody ever picks up. It's impossible to do business with this company and the service sucks.

Thumbnail of user oleksandrp1
1 review
3 helpful votes
February 27th, 2017

I posted an order there because manufacturer site used them as official retail.
It has already passed a week after my order was submitted, and now it is not shipped yet.

Thumbnail of user volhaz
1 review
1 helpful vote
December 20th, 2016

I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.

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About the business

Kibo's omnichannel commerce platform integrates eCommerce, order management (OMS), personalization, and mobile point of commerce (mPOC) software solutions.

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4.3
106 reviews
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