Advance Auto Parts

I emailed them pretty quickly after I finalized an order to cancel. This relay is really difficult to find, and it wasn't going to be correct.
The emailed me back 6+ hours later saying that it was too late to cancel, but i can return it whenever it get to me. But I don't be getting the shipping and handling back. Are you effing kidding. Yah, 6 hours later it probably is too late to cancel.You suck.
The POS is still clear across the country. And it took you 6+ hours to get back to me,?!? Total waste.

Just Stay away if you order online and need to do a return. They only return to original payment and will not give store credit even when you tell them the card does not exist anymore you bought this on due to being hacked. Now I have 50.00 in limbo somewhere but needed new headlights that were only 6 months old. What a joke!

You can order online and pick-up in store within 30 minutes. You can also order and have parts delivered. As long as you are signed up for an account you receive all sorts of discounts. They could package some of their items a little better than they do. But their packages always show up on time and are undamaged. If you have a return you can just drop it off at a local store and get your refund. I have yet to experience shipping an item back for a refund.

I like this site because they lay everything out very easily. I found the part and price very quick. Shipping was good and the product was as described.

Do not buy car batteries from this place. My husband tried to get a new one under warranty and was told it was still good, when in reality it wasn't. We had it already checked before bringing it in for replacement. My husband was so mad, he told the cashier that she could keep the battery if it was still good. We will no longer do business with them. Now my truck works, we bought a new battery at autozone and it starts very quickly. They are all out for commission, so if they can sell you something rather than trade out an battery with a warranty they will. Not a great experience!

Warning don't deal with advanced auto parts if you pay cash and want a refund don't expect cash back they force you to put on a debt or credit card and it takes weeks to get your money back in my case they put on my debit card got the money put back on card and the Same day they took back out my bank had to put a dispute in I got my money back so needless to say I'm not dealing with this shady company anymore

Worst store manager ever. Purchased 4 year warranted battery. Battery lasted 4 months. Due to location had my car taken to dealership. They determined the issue was the battery. Returned the battery but they would no give any credit because we had replaced. Returned the battery to the store. He said it wasn't good but gave up no credit. Didn't think it was the battery since it was almost new. Very rude manager. He was too busy waiting on a lady and her grown daughter.

This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.

Under the serpentine drive belt category, they thought it's convenient to add timing belts. Well I order the timing belt and tried canceling within an hour. They said they couldn't per policy of 45 min. Amazon doesn't list timing belts under serpentine drive belts. Is it really that hard to change this? And within an hour, I'm sure the had it on the truck ready to go lol

I've used Advanced Auto for years without an issue, but this time I ordered online. Specifically, an oil change bundle. The site has you enter your vehicle specific info (year, make, model, trim level, engine...). It gives you a choice of which weight oil and brands. Selected, paid, it was shipped. What it actually sent was 1 5 quart jug, not what the vehicle requires. I am 2 quarts shy so I have to now run out to get more oil to finish the job I was about to start. What is the point of added vehicle info if it doesn't add the correct amount?

This guy George I think is some kind of driver for Sandwich, Ma Advance auto is rude and confrontational and in my opinion should not be working with the public

I recently ordered online a COP coil and spark plug for a total of $41.57. I did not need the parts and promptly returned them to store purchased from. I assumed my PP method of payment would reflect the same price payed, No The statment showed $30.63 Credit issued to paymeny method, A $10.94 difference.
The associate at store I brought the paperwork to said, That is normal and the actual balance will be payed later. So far Nothing not even a notice I was shorted and why, WARNING to all, Check the paperwork It seems a way that people can lose money of not aware of the rip offs like Advance auto online,
Oh and I actually needed the parts and was charged more than the first sale and now cost me $44.92 for the same parts I returned 30 seconds ago,
F Advance Buy on eBay you get full refunds for the returned parts,

I just had a bad experience with a dealer who said i needed a new battery. They even told me not to turn off my car, but i did. Turns out my car started up again and the wonderful service person at Advance checked it out for me and it was good. I cannot for the life of me understand why dealer's service techs want to mislead customers. Oh yeah, it's about money. Please, if you are told you need a battery at a dealer in Salisbury, NC, run to Advance to get it!

What a horrific company advance Auto is terrible made in Mexico parts that fail and no support - the speed perk gimmick is just that- please have someone at the executive level contact me

James at store 3611 provided excellent service for me when I went in to get windshield wipers and screws for for license plate. He was very professional and was very knowledgeable about the products. Kudos to you James. I'll be back again!

Been building cars 46 years This company is crooked as hell.Qouted me 130.00 for a ball joint for a 23 year old jeep.Called the manufacturer of the ball joint 34.00.Tells you what ADVANCE is doing.Advance quoted 300.00 lmfao 300.00 for a moog.I called moog 46.00.Once again advance dirty!

New Water pumps have a plug in the heater hose port which seals the port closed. I used a breaker bar and then a impact gun (lefty loosie) and couldn't budge it. Every state except Hawaii has cold temps. Who wouldn't want heat? The box said "made in Honduras", so they probably wouldn't) I took it back to the store and 2 emoployees with a 24" breaker bar couldn't remove that damn plug. I mentioned there was another model # that would fit in stock. Same thing, they used the breaker bar and were about to give up when it moved. It took about 3 whole turns before it freed up. I had the same issue with Napa and took it back. Kudo's to the Upper Chichester Advance auto employees.

When I went to return side bulbs that I didnt need they kept $2.50 they returned 13.02 and the price for the item was 14.49 + tax there was no reason I was given other than that's just how we do it in our store. And yes I had my receipt and the package wasn't opened or damaged. This is very poor business practice. I'll never shop there again SHAME ON THEM.

Went to buy a headlight bulb. Was unsure how to replace it. It was dark and needed it replaced before I even left the store. They told me they are no longer allowed to assist with things like build replacement. I'll go to AutoZone from now on.

I drove my now broke car to advanced to purchase new spark plugs, went in told the"dude" Year, make, model and engine size. He pulls up the different brands they have for my car, I make my selection he went and got the 6 spark plugs rang them up and I proceeded home to install them. I installed them not paying close attention due to you trust you have the correct part. Went to start my car it barely ran for 2 minutes misfiring like something horrible never heard of, upon dying it mad a god awful clanking. I was sold 4 spark plugs that does not fit my car and 2 that were and this is how the AWESOME SALES PERSON RANG THEM UP. 2 different parts. Car hasn't started since they tow it to their mechanic to do diagnostics to see what happened. Mechanic had car for 3 days I called to check what they found out,he wouldn't discuss anything but Im responsible for the $3,200 repair. So advanced says as well as the mechanic I can have nothing stating whats wrong with my car and they are not responsible. How would I or anyone pay $3,200 for repairs when I have not a clue as to what is or be paying for. Calling the corporate office is a waste of time they will close they claim or have the district manager contact you. I paid to have my car towed back to my house still broken with a $3,200 repair that I haven't a clue is.

Buyer beware, i purchased a set of LED bulbs for my marker, lights and blinkers that the cashier said would work I installed them, and my blinkers were not blinking and then blinking randomly. I went to return the bulbs, telling them that they do not work in my vehicle, and they told me, you cannot return electronics! So long story short beware when buying electronics from advance auto once you buy them they're yours if you open the package whether they fit or do not fit that being said it'll be the last time I buy anything from advance auto.

Have to give a shout out to Bri at the Lees Summit, MO location at State Route 291. She took command of the situation and mounted license plates on my car! I didn't know it, but I already had the necessary hardware. Very conscientious employee!

Bought a fuel pump there it was made so cheap the paper thin metal broke took it back and the girl at the counter came back with an electric after i handed her my broken mechanical fuel pump she tells me to come back she ecan't give me a refund she keeps my broken pump and my receipt then the manager calls and says he is crediting my account $26 that was 2 months ago still nothing they stole my money i am so pissed i don't even wan't to go in there