• Shoedazzle

Shoedazzle

Overview

Shoedazzle has a rating of 3.5 stars from 7,199 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention good quality, fast delivery, and timely manner. Shoedazzle ranks 2nd among Subscription Shopping sites.

  • Service
    301
  • Value
    308
  • Shipping
    314
  • Quality
    298

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 66.2%
Positive
420
Neutral
36
Negative
178
146
See all photos

What reviewers want you to know

Positive highlights

  • Love the styles and the prices aren't so bad either ;) good quality shoes.
  • Great fit and just the right size go with almost anything

Critical highlights

  • This wasn't applied and the customer service I spoke with wasn't helpful.
  • Called them and took me an hour to get them to understand I did not want the VIP membership.
How would you rate Shoedazzle?
Top Positive Review

“Great Shoes”

Sandra C.
2/1/24

They shoes were a great fit and comfortable. I will definitely recommend ShoeDazzle. Excellent brand. I always look out for the sales.

Top Critical Review

“Quality and size”

Vanessa M.
1/1/24

I ordered two pairs. I found both of the shoes to be very stiff and uncomfortable. Actually painful to walk, the spot behind the heel to be specific. The quality looks poor. I have a slim foot but was even tight for me. Too many issues and not exactly inexpensive. So I would not recommend to anyone and I won't be repurchasing.

Reviews (7,199)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (589) vip membership (115) store credit (68) credit card (115) vip member (111) quality shoes (74) right size (39) love shoe (146) shopping experience (40) half size (27)
Thumbnail of user vanessad146
1 review
13 helpful votes
May 1st, 2020
Verified purchase

So many great options/styles available in both shoes and clothing along with accessories, too! Their support is super helpful and fast. I love how great their social media team is as well. All around great customer support. The products are always great quality and reasonable priced. I have a huuuuge shoedazzle collection that just keeps growing. Hubby isn't complaining!

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Vanessa,

Wow! We are overwhelmed to hear this wonderful feedback! Thank you for putting your effort into sharing your positive experience with our products and services. We will make sure to continuously create a unique style, affordable, and high-quality products that suit the needs of our valued members like you!

Best,
Nelle

Thumbnail of user sandrac3016
2 reviews
0 helpful votes
February 1st, 2024
Verified purchase

They shoes were a great fit and comfortable. I will definitely recommend ShoeDazzle. Excellent brand. I always look out for the sales.

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Sandra,

We're glad you’re enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user starv3
4 reviews
5 helpful votes
September 2nd, 2023
Verified purchase

I love well made, great looking shoes that don't drain my bank account. Shoedazzle has achieved this. As I only have two feet, I don't think I can justify buying a new pair each month, despite how good they are. But when I saw my "Abby" boots (NCIS), I had to have them. Now, if you can afford it and you're really into shoes, this is your baby!

Service
Value
Shipping
Returns
Quality
Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Star,

Thank you for the nice words that you said about our merchandise. We truly appreciate reviews like these, which make us want to improve our products and services even more! Have a nice day!

Best,
Bonnie

Thumbnail of user donnas3082
1 review
0 helpful votes
August 8th, 2022
Verified purchase

Items purchased looked great online but once I saw in person and tried on they didn't work for me. This is just my opinion. It may work for someone else. I appreciate your return policy. I hope to see my refund show soon.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Donna,

Thank you for sharing your experience with the item you have purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user dianed1096
1 review
1 helpful vote
July 7th, 2021

Arnaque, ils nous font croire que nous avons beaucoup d'argent en banque et je me suis fait prendre, ils m'ont chargé un montant de 700,00 sur ma carte de crédit, je les ai appelé maintes fois et courriels sans réponses claires, même que ce matin Anna m'a raccrochée la ligne. Je retourne la marchandise aujourd'hui, évitez ce site, je vais devoir contester le tout si c'est le cas. J'exige un remboursement.
A éviter si je peux aider quelqu'un…..

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Bonjour Diane,

Nous sommes desoles d'apprendre votre recente experience avec ShoeDazzle et nous aimerions avoir l'opportunite de nous rattraper. Un representant de notre equipe des services aux membres vous contactera sous peu.

Meilleur,
Ivy

Thumbnail of user yvc
1 review
0 helpful votes
June 7th, 2023

A while back many of my accounts were hacked. One being just Fab. Since then as all banks do they issue credits but what I didn't know is that Just Fab has put me on the "Black List" and no longer able to shop with Just Fab I dont think it's fair nor is it right. When I called they basically said I can no longer shop with them for reporting Fraud. The lady I spoke with said it is their policy. So if your accounts get hacked be prepared to get put on the black list

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user candacef116
1 review
0 helpful votes
May 2nd, 2023
Verified purchase

Honestly, ai purchased this same pair last Summer for work.They lasted the ENTIRE Summer, being worn nearly every single day. So when I needed summer shoes? I got them again. Only, in Black this time instead of blue. I love them.

Service
Value
Shipping
Quality
Thumbnail of user chada40
Chad A. – Shoedazzle Rep

Hello Candace,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user carolyns1704
1 review
0 helpful votes
February 1st, 2024
Verified purchase

I purchased the boots. They arrived pretty quickly, no issues. They didn't fit so I had to return. The process was pretty simple. You could choose tradition return or use a third party called happy returns. I tried out the happy returns and that worked great. I just brought them to my local staples and they did the label and later that day I already had my refund processing.

My only complaint about shoedazzle is when you decide you want to cancel your membership, they do not make it easy.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Carolyn,

Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user cynthiae133
1 review
11 helpful votes
March 3rd, 2020
Verified purchase

I absolutely love these pumps. Neon and snake print is a beautiful combination. They look high but once u put them on, they feel comfortable and Very stylish heels. I purchased sz 7 and they run true size. Can't wait to wear them. Thank you shoedazzle for always changing up the styles and keeping up with new trends.

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Cynthia,

Wow, amazing feedback! We're so overwhelmed to know that you're satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Thank you for doing business with Shoedazzle! We appreciate you taking the time to share your wonderful experience with other members.

Best,
Nelle

Thumbnail of user hannahl346
1 review
0 helpful votes
July 2nd, 2021
Verified purchase

The shoes weren't as nice in person.
Had a misunderstanding with my account(I thought it was cancelled) and payments still went through. The customer support was good.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Hannah,

Thank you for writing a review regarding the shoes you purchased. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user michelleh2761
1 review
0 helpful votes
November 5th, 2022
Verified purchase

Not sure if I'll order from them again doubtful
The lure UN by offering one parrot $10 get you to pay $15 a month and charge you 40 to $50 a pair of shoes then send the wrong ones they would keep their prices as they are in the ad posted instead of jacking up when you click on it to review them or to purchase them they'd probably have a lot more purchases

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Michelle,

Thank you for taking the time to leave a review. We are sad to know about your negative experience with your return. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

Thumbnail of user sandyg358
1 review
0 helpful votes
June 17th, 2022
Verified purchase

I had 3 credits saved N then there was a 50/50 sale goin on so I got 4 new heels for 20 a pair but my tota wasl only 11 bucks t

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sandy,

We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user elenat71
1 review
0 helpful votes
January 17th, 2021
Verified purchase

I'm a VIP shoe dazzle shopper. Previous times when I've ordered from Shoe Dazzle I've never had a problem and they seemed to arrive rather quickly. This last time however, seems like its taking longer than usual? Is that due to the COVID pandemic? It's been about a week. I still have hopes that I will receive them but, if I don't I'll have to cancel my subscription. What a shame. (proof of purchase posted/minus my address of course)

Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Elena,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user genavavad
1 review
0 helpful votes
August 24th, 2023
Verified purchase

I've been overall satisfied and happy with every shoe or sandal that I've purchased. Thank you for having all my favorites at affordable prices.

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Genavava,

We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user ashleyb2220
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Everything I order comes in a timely manner, the quality is superb, and I recommend shoedazzle to all my friends.

Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Ashley,

We're glad you’re enjoying our products and delivery timeframe! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user chandraf7
1 review
4 helpful votes
March 1st, 2021
Verified purchase

The shoes I received are low quality, I definitely expected a nicer shoe. Some are okay and the others mark up really easy, I cannot see them lasting long at all. Twice I skipped a month online and they ended up charging my credit card anyways, so take a screenshot if you do skip a month, at least you will have proof and can dispute the charge on your card should it happen to you.

Tip for consumers:
Look at customers photos in reviews.

Products used:
Shoes and a jacket.

Service
Value
Shipping
Quality
Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Chandra,

We are very sorry to hear that you are dissatisfied with our products' quality. We will be contacting you within 24 to 48 hours to help you further.

Best,
Bella

Thumbnail of user gillianw64
1 review
0 helpful votes
September 1st, 2021
Verified purchase

Everything I bought is great and lovely and of good quality. Their products are amazing. My only issue is that if you get locked out of your account it takes forever to get back in even if you reset your password a million times. Come to think of it they take forever to issue refunds for returns too compared to other sites.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Gillian,

Thank you for sharing your overall feedback with Shoedazzle. We value your business with us. We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user andreac1600
1 review
0 helpful votes
August 10th, 2023
Verified purchase

My feet looked very stylish in my new shoes. The 3 inch heel was perfect! Extremely comfortable too! Thank you!

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Andrea,

Thank you for the nice words that you said about our merchandise. We truly appreciate reviews like these, which make us want to improve our products and services even more! Enjoy your day!

Best,
Bonnie

Thumbnail of user sharonp1830
1 review
0 helpful votes
August 31st, 2022
Verified purchase

Shoedazzle is the only place that I buy my shoes from now on. Their sizes are true to size, lots of choices and designs, fast ship

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Sharon,

Thank you for taking the time to share your experience with others. We’re happy to know that you love our sizes and shipping!
Have a great day.

Best regards,
Armando.

Thumbnail of user kelliem103
1 review
5 helpful votes
April 26th, 2021
Verified purchase

Customer service is not very helpful and they continue to come up with excuses as to why my order hasn't arrived and why they can't ship a replacement. I can order from any other company and it comes in a timely manner. I ordered on the 7th of April and it is obvious that my package is lost but they won't help until after 15 days. I needed this order for a wedding this weekend and they won't overnight anything because according to the customer service person i spoke to "We don't do that".

Products used:
Wasnt able to use any because they won't replace my product and I will be asking for a refund once I can get anyone to do something

Service
Shipping
Returns
Thumbnail of user colen13
Cole N. – Shoedazzle Rep

Hello Kellie,

We're sorry to hear that you are unhappy with the services we provide. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Bella

Thumbnail of user jessicas2207
2 reviews
0 helpful votes
June 23rd, 2022
Verified purchase

Ordered 5 pairs. Shoes shipped quickly. Very reasonably priced. Loved everything. The site was easy to use and shoe descriptions were accurate.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hello Jessica,

Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience on our website!

Best regards,
George

Thumbnail of user vanessam899
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I ordered two pairs. I found both of the shoes to be very stiff and uncomfortable. Actually painful to walk, the spot behind the heel to be specific. The quality looks poor. I have a slim foot but was even tight for me. Too many issues and not exactly inexpensive. So I would not recommend to anyone and I won't be repurchasing.

* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Shipping
Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Vanessa,

Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user pennyp89
1 review
0 helpful votes
March 1st, 2024
Verified purchase
• Updated review

As an employer of young ladies, I can always count on Shoedazzle to have something special to choose from. Nothing says "Thank you" like a nice pair of boots or jacket when they do a wonderful job.

Thumbnail of user bonnies866
Bonnie S. – Shoedazzle Rep

Hello Penny,

We appreciate your awesome review about our merchandise and your shopping experience. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!

Best,
Bonnie

Always pleased with the quick receipt of my orders.
February 7th, 2020
Verified purchase
• Previous review

I love to browse and then click on a style that appeals to me. At 63 it's awesome to be able to purchase so many unique items. The fit is always perfect and I love matching with my outfits.

Thumbnail of user dakotal61
1 review
0 helpful votes
November 2nd, 2023
Verified purchase

My experience seemed thrilling while I was making the purchase. I was waiting and tracking these really gorgeous silver boots that I've wanted for yeeeears! I was soooo excited! I shared all my shoes options with my followers, they helped me pick that pair collectively. I shared the shipping information as it came to my place. When it arrived I opened the package for my viewers only to find a black combat boot that was 3 sizes too small. I emailed you guys, and emailed again and never heard from anyone. I don't understand the return policy and honestly didn't really care for it because I live at home full time with a new born baby… I order online to avoid hassle as I don't have a vehicle to go shopping anywhere. So I was really excited for the boots. I ended up gifting them to the homeless shelter I live near because I had no use for them. I shared candidly with my viewers that I'll never shop from your site again. The fact that my order was handled so stupidly. The fact that months have went by and no one contacted me directly or with any amount of care. Instead it's just another app with, what I assume is some AI ran program so there's no real people to deal with my issue.

Yeah, as a single mother who admires the convenience of online shopping. You really, really ruined my experience. I survive on assisted living income… therefore my online purchases are limited and the reason I utilized your site was because of the deal you get from your first purchase… I can't really afford to order from you guys again/nor regularly as I took a Loss last time & can't afford to buy new shoes every month.

Anyway. Thanks for nothing.

Sincerely, Dakota Laliberte

Tip for consumers:
I’d be will to purchase shoes again but not without the deal. I was after those boots and the deal

Products used:
I gave the shoes to a homeless shelter and I have a new phone so the pics I originally saved aren’t on this cloud

Service
Value
Shipping
Returns
Thumbnail of user zethb
Zeth B. – Shoedazzle Rep

Hello Dakota,

Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the items you received is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.

Best,
Zeth

Thumbnail of user lauram3250
1 review
0 helpful votes
November 13th, 2022
Verified purchase

I love my boots. They came in early but they are big on the top like I can actually put my daughter leg in there with me. So I'm probably not gonna wear them. Wasted money.

Thumbnail of user jenniferm1988
Jennifer M. – Shoedazzle Rep

Hi Laura,

We truly apologize for your experience with the sizing. Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.

Best,
Tina

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Sells shoes via monthly "subscription".

Business History

In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.

We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 2 days

How do I know I can trust these reviews about Shoedazzle?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

3.5
7,199 reviews
Have a question about Shoedazzle?