I just got the wedges, crappy workmanship -- warped "wood" on the left shoe, and open stitch on the braiding of toe. And they fit a half size too small. Sending them back. Will not be shopping there again. Wish I'd checked reviews before going there, which I usually do, but I was all "Ooooh, Rachel Zoe, though..." Bleh.

It's too hard to get to the site to buy a pair of shoes. WHO EVER CAME UP WITH THESE SHOWROOMS AND STYLIST-----THAT'S FOR UPSCALE SHOPPING AND PERSONAL SHOPPING---TIME IS MONEY....All I wanted to do was buy a pair of shoes and I had to register remember yet another password....What's the secret to buying a pair of $39 shoes. Table this and get back to the drawing board with some better marketing ideas. Some people have a life and all they want to do is shop on line when it's convenient. It should not take a half hour to buy a pair of shoes.....

I enter the site via address bar or link and get the same message; please click on your browser's icon to update. I already have the most up-to-date version of IE and I still can't get into the shoedazzle.com showroom. I wouldn't recommend this site to anyone - no way to even contact them and tell them the problem I'm having!

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Damaris R. you can call to this number, 18888908785 customer services.

3 weeks ago  •  Votes (0)

Evanna K. Sorry, won't be calling, but thank you anyway. After reading more of the reviews, I'm very skeptical about this site.

3 weeks ago  •  Votes (0)

Awesome Webiste, Best Shoes Ever! Only Problem Is When I Got My Shoes One Of The Spikes Looked Like It Was Thrown In The Box Instead Of Attached Of My Shoes Smh

This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.

Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.

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lele c. You should file a charge back via your credit card company.

1 week ago  •  Votes (0)

I have purchased several pair of shoes from this site and I have nothing but good things to say about the service and the shoes. I love the shoes and the customer service was always nice to me. To top it off, I like the cute box the shoes come in. It pulls out like a drawer, so they are great for stacking.

Now I must say; I don't like the fact that the prices have gone up tremendously! If I'm going to pay the prices they're asking, I have to try the shoe on; especially since they have a restocking fee of $5.95 a pair. I haven't made any purchases lately because the prices have almost doubled. So now I'm back at DSW for my pumps.

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Our company has come up with a new concept that allows us to provide a simple, convenient way for our customers to get the fashion they want at the prices they want, whenever they want. We offer a one-time membership fee of $49.99 per year with NO limitations! This makes your experience a luxury with you, the shopper in FULL control. Once you become a part of Club Guilty, everything is one price $20! This includes shoes, handbags and with the benefits of our brand expansion into other avenues, along with VIP passes to all our events nationwide.

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Angela D. Not cool way to launch your business by posting a bad review about another company site. I wouldn't do business with YOUR company. BTW your shoes are hideous.

1/17/13  •  Votes (0)

My son purchased a pair of shoes for me for Xmas from this website, they were ok, but I noticed that the shoes were not of top quality and they were from the big,
"C" China. When I went to try the shoes on, one shoe fit and the other shoe was to small. I figured heck, for the cheap price of their shoes, you know the saying when purchasing something not of suck great quality.
"YOU GET WHAT YOU PAY FOR". Well anyway,
It was the thought that counted and it was a Xmas gift.

Your review will help others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website. I agree! The shoes may look cute but the quality is not great. PThey are all faux leather and suede. If you are little patient you can get a good deal on sale for just a little but more but they are real leather or suede! Furthermore, if you are not in the USA you will have to pay shipping fees, which can cost you over $40.00 as it cost me!

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Cristina C. Oh they also charge you $5.95 retocking fee for each pair of shoes you return, so I ended up paying over $60.00 to return 2 pairs of shoes! Not worth it, especially if you do not live in the USA, SO NOT WORTH IT!! I paid more than the shoes were worth!

12/9/12  •  Votes (0)

I am extremely dissatisfied with the customer servive from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office...Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them!! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!

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Queenie S. Ugh! Exact same issue! When the shoes are not delivered to you. They are returned to Shoedazzle..And after a oh-so-lengthy wait period, they will ask you to pay for shipping again to get the same shoes!! If its 2 shoes, you pay separate shipping encore! Woe betide shoedazzle. I quit!

3/8/13  •  Votes (0)

Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.

The people are nasty and rude on the phone and don't have a clue about anything and can't even find out from there warehouse if the item got sold to someone else if there is only one left. They gave me attitude and they say "ummm, like, ummm i'm not sure " they are just the worst. I ordered on a friday and it's now tuesday night and my item still hasn't shipped and they have no idea if I will even receive it!! NEVER BUYING FROM THEM AGAIN

When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them!! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected. :S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!

What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.

About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.

I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.

I am going elsewhere!

I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes!!!! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.

Well besides the awful quality they delivered me wrong size, enough said.

First of all, I only chose one star because there was no option of choosing a ZERO STAR rating for this company. If you live in Canada, DO NOT BUY from this website. When I finally got my pair of boots, outside of the time frame that they said I would receive them in, I had to pay an extra $23.00 for duty taxes. This meant that I actually ended up paying MORE in shipping costs then I did for the shoes! And, because the shoes were NOT "true to size", like they advertise, I would have had to return them. But, because they do not offer free return labels for purchases from Canada, I would have had to spend another $20.00 to ship this item back, which in the long run wouldn't have saved me any money.
I would also like to point out how they offer free shipping for the "contiguous U.S." AND a free return label (for orders over 39.95), yet they charge Canadians $14.95 for shipping NOT including a return shipping label... Not quite sure how this makes sense. Perhaps it is beneficial for those who live in the U.S., but it definitely is not for any citizen of another country.
I would not refer this company to anybody. The quality of their shoes is absolutely horrible and I wish I had known this before I became a member of this website and got sucked in to all their marketing schemes.

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Cristina C. I agree with you 100% as I am from Canada and I had the same problem! Fool me once but never twice! I would never refer this company to anybody!

12/9/12  •  Votes (0)

Don't bother. Poor quality shoes. Once the shoes arrived mysteriously they were no returns on the shoes and they store your credit card information, you don't even have the option. I canceled my membership and vow to tell as many people as possible not to purchase from them.

I made 3 purchases from Shoedazzle--2 pairs of shoes and a lingere set--and was OK with the products. The lingere fit horribly and was really cheap, and the shoes were decent looking but nothing to go crazy over, plus they fit a little too tight and seemed to be made out of cheap material. I wasn't too happy with them but I was content to give them another shot at some point in the future. I sent in the return, only to discover that you need to pay a restocking fee for EACH item and EACH item needs to be shipped seperately! This is crazy! I got completely screwed on restocking/shipping fees for nothing. The shady policies behind this company alone make me never want to order from them ever again. I'm going to cancel my membership immediately. Not worth it!

Omg I purchased shoes and a bag from this website. You would never believe my experience but everything was weeks late after calling customer service over and over. Then I get them and they do t look like the pictures on the website. Then like after a month they begin to discolor. I called the company and they said they couldn't help me. Do not shop on this site.

I have had a good experience so far with ShoeDazzle. I've only used the site to buy handbags, and the two that I've bought have been unique, fairly priced and seemingly of a pretty good quality. I can't speak for the shoe-buying aspect of the site, but for handbags it seems to be a really good deal.