I have been going on spending sprees lately so I decided to cancel my membership and called customer service. (in 55 reviews)
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Warning! Think twice before become a VIP member.
I just want to share my disappointment with your customer service team! I sent email and did online chat with a simple request to change the shoe size on 2 orders I placed 2 days ago. First, one of your rep replied me back and asked me to call or chat with the customer service about the issue. and I did! Avery was the person that I did a chat online. She told me changing address is only thing the the customer service can do. Customer service can't modify the order after the order is placed. If the customer service can't do anything, why your company even have something called the "CUSTOMER SERVICE"! I was very excited 2 days ago about becoming a VIP member, now with your customer service experience....I had to call and cancel my membership! Plus, I asked to speak to the supervisor in order to share my concern, but your rep said she is not available and ask me to call back. Great!.. another wonderful experience with Shoedazzle customer service
You customer service team may not care about what I wrote! But please know your company will never get a dime from me,my friends and family again!
You take off the money from my card for the second time, and I do not do orders !!!!!!!!!!
Stop this mayhem!
Tip for consumers: You take off the money from my card for the second time, and I do not do orders !!!!!!!!!!
Stop this mayhem!
You can't fix stupid !
Auto-Renewing Monthly Subscription
VIP Membership is a monthly (from the date of enrollment), fee-based, automatically renewing membership program. Unless you cancel your membership, the then-current renewal membership fee will be charged each month on or around the effective date of your membership to the credit card on file in your ShoeDazzle account. You can update credit card information at any time by going to My Account or by calling client services. PLEASE NOTE THAT NEITHER VIP DOLLARS NOR ANY EXISTING STORE CREDIT MAY NOT BE USED TO PAY FOR YOUR VIP MEMBERSHIP.
Tip for consumers: Learn how to readAsk Okmer about ShoeDazzle
While yes -- they do charge you around 40$ for a "VIP membership" -- you can skip paying for the month... you aren't obliged to EVER pay that money as long as you skip the month within the first five days. I love my boots that i just got... they are my new favorite boots!
I f#*%ing HATE this website. I went on the website one time to buy a pair of shoes for a wedding, I picked my shoes, the price came up and I clicked confirm. I later look at my credit card statement and there's a forty dollar charge for **VIP membership**.....?? I called to explain it NEVER ASKED me if I wanted to be a member, but it automatically signed me up and I was hoping to get a refund. The guy, with his smug additude went on and on about the terms and conditions and fine print details the site offers. Like who reads that s!&# when going to buy one freaking pair of shoes and he wouldnt give me the refund. DONT BUY FROM THIS SITE
cheapo, hoochie shoes. All synthetic and poorly made. And now they raised their prices and went back to the subscription model, its $19.95 per month! You can get onto some "elite" list, with items supposedly curated by Rachel Zoe, which is certainly a step up from the mall/stripper look of the cheezy Kim Kardashian, but as many have noted, you can find similar styles on many other websites. Even Zappos has better shoes than these. I bought a bag that was pretty nice, it looks way more expensive than it was, but after about two months it has completely lost its shape, I have to sculpt it every day or it looks embarrassing. Advice to Kim K.: get it together and sell some stylish, well-made vegan shoes, people would flock to that, there's definitely a need there. But Shoedazzle ain't it.
I ordered 4 pairs of shoes by mistake. It did not ask me if I wanted to confirm my order, and I did not get a free pair as the site promised new customers. I emailed them right away asking to cancel the order. I did not have all that money on my account and would be charged over draft fees. I did not get a response, I called the following morning when my card was -$37. I was put on hold for over 45 minutes, and when I finally got through the conversation lasted less then a minute, I was told there is nothing they can do. Yes I can return them once they arrive, but I needed my money in my account before that. They did not ship out yet, I feel as though they could have made an effort to not send them out. They said they are "being prepared to be shipped" Which would mean they have NOT been shipped yet.. so don't ship them. I would not buy from them, even if I love the shoes that come in, they are going back and it's the last time I will be on that site. The customer service is non existent.
I am not reviewing the website, but the products I received. I went to a factory sale that shoe dazzle was having near my house and didn't end up buying any "shoedazzle" brand shoes. I did buy a pair of off name running shoes which I like and a shoe dazzle purse. It has been less than two months since I bought this purse and it's almost unusable. The first thing to break was the long strap it came with, luckily there were two ways to wear it so I was still able to use it. Then, every single buckle that attaches to the purse started getting little holes where it attaches. THEN, the black plastic that covers up the open edges started peeling off. And lastly, there is a huge hunk of the material GONE off the back. I would have to be putting this purse through HELL for it to look the way it does with only normal use! So disappointed because I really liked the way the purse looked. I felt bad I didn't find any shoes that I liked at the time but I'm probably better off. There were people coming out with bags full and I'd hate to see how they all look now!
I bought my girl friend 3 pairs of heels from shoedazzle she loves every pair she said 2outing the 3 were very comfortable and love the quality of the heels my only problem was the lack of notice about cancelling your v.i.p membership they ask another random question after you ask to cancel for the month. me missing that they charged me the fee for the month...not a big deal but when i emailed customer service i didn't recieve a response after 3 attempts.if your like me customer service and how well the handle issues are as important as quality of product in my book so that just little fyi
Tip for consumers: Watch for the request to look at shoes of the month when asking tho cancel your v.i.p for the month you have to hit no thanks again..Ask dewayne about ShoeDazzle
I have been a customer for a few years. I have no idea what these negative reviews are talking about. I have had nothing but exceptional help every time I have had to call. Never have to wait to speak to someone and deal with my issues quickly and professionally. I have ordered about 50 pairs of shoes from this site some funky and fun for nights out with the girls and other professional and lower key to wear to work. I am known as the "shoe girl" at work! Everyone loves the original styles I come in with and how versatile they are.
I have returned a couple of orders with no problem. If you can read there are no surprises! Everything is on the website that you need to know. I stopped ordering this year because for some reason I am now being charged duty on my orders when they are delivered and it almost doubles the price! So I'm sorry but the shoes are not worth that much.
Yes they are cheaper shoes (you are paying $40 for them) If you need a fancy pair I would recommend a higher end store. But for everyday use and office wear I have had lots of luck on this site. Read the models reviews and customer reviews of the shoe! Make sure you know what you are getting. I always ordered a half size up, I found the shoes a little tight in my regular size. But awesome selection with some really original shoes.
The shipping can be slow sometimes but coming to Canada takes a while so be patient I have waited up to 3 weeks for delivery a couple of times, usually I get them within 10 days.
Inform yourself and find out what you are buying. No complaints from this girl! Miss this site, hoping they get a wharehouse in Canada at some point so I can start ordering again.
1.0 star rating 11/12/2014
I bought a pair of shoes from them about 4 months ago. When you checkout you're already signed up for the VIP membership which is $39 a month. It is an opt out choice. Though I understand that the shopper has the choice to not sign up, the way it is set up seems purposely not obvious to the user and comes off as a sneaky way to trap people. I found that I was being charged monthly and when I spoke to the ShoeDazzle rep "Madison Dazzle" who was unhelpful and rude, basically told me that it was my choice to be a VIP member and it was not her problem.
Beyond that the website does not work properly, you can't read reviews and often times links link to nothing. The one pair of shoes i purchased were cheaply made and it cost more to return them than keep them. I'm usually pretty thorough about checking shipping and return policies before purchasing but like the VIP membership, rules are hidden.
Long story short don't shop here.
The quality of the shoes is very poor. I give them 2 stars because the shoes look as advertised. I bought a pair of shoes used them 3x and the sole fell apart.
Tip for consumers: Think of these shoes as disposableAsk Jenie about ShoeDazzle
BIG TIME RIP OFF! I ordered two pairs of shoes from Shoedazzle - I really can't tell you about the quality because I never received my order. I did receive an order for someone else. I attempted to return the order but they have to send a return mail label separately. (Why is it not automatically in the box - like most companies do). It took two days to find out they could not send a label (?). Additionally, because of the aggravation, they were suppose to give me an extra 10% discount. I didn't receive that either. Once you get a rep it takes along time to get anything done - also it is hard to understand because many of the reps do not speak English clearly. Finally, I asked for my order to be cancelled and the return of the $39.95 (fee/credit?) whatever. To this point I have not received anything (except someone else's order and a lot of aggravation. But Shoedazzle has made sure to debit my account - even though they have not given me anything. To alleviate this hassle go to Payless, Rack Room, Shoe Circus anywhere - it's cheaper, better service and there are no confusing membership fees or double talk. They don't have negative star ratings but if they did it would be negative -5.
Tip for consumers: DO NOT USE THIS SITE - Shoe Dazzle IS A RIP-OFF.Ask Athena about ShoeDazzle
Initially I thought it would be worth my while to open a shoedazzle account. I was wrong. The quality of product is not what I expected and when I went to cancel my "VIP" account, I was given an EXTREMELY hard time. I called to cancel my account on October 6, 2014. I was refunded a monthly member charge and my account was canceled-or so I thought. Just to be safe, I attempted to log into my shoedazzle account to double check. (This was at the end of October, almost three weeks later) Not only was it still up and active, but, I had not yet skipped the month, and had I not caught this, I would've been charged another "member fee" for an account that I was told had been canceled. If you can afford to be robbed blind every month and have money to blow on sub-par shoes and cheaply made handbags, go for it.
Tip for consumers: The call center has to be located outside the country, because all of the reps I have dealt with have trouble with the English language. I'm not being sarcastic, I mean literally.Ask Bianca about ShoeDazzle
I was not a fan of the quality of the boots which is why I returned them. But I have do disagree with the reviews that the customer service is terrible. I called to cancel my VIP status and spoke to a very nice person. Yes she tried to keep me and offered me an extra discount but that is her doing her job not being rude, mean or nasty like others have said. That is what happens whenever you call to cancel a membership with most things.
WARNING!! DO NOT...I repeat DO NOT become a member with this company. They are a total rip off! I became a "VIP" member in May 2014. I order two pairs of shoes for a Vegas trip. Once receiving the shoes they looked nothing like the picture. They looked very cheaply made. Immediately after trying on the shoe the metal that the shoe lace was attached to broke off. The other pair were wedges and I only wore them once before the sole came apart. I notified them about this. They continued to charge me the next month. I tried to cancel and they explain to me that if I cancel my membership I will forfeit the credit that I had ($80). Unbelievable!! So I was forced to order more items before canceling. So I went ahead and order two more pairs from their more expensive line. Well guess what...the first shoe that I took out the box, the sole was visibly coming apart. You could see the glue all along the side of the shoe. The other pairs were too small and the shoe almost look like the were made with recycled cardboard boxes...seriously. They were sooooo stiff. I have finally got to speak with a supervisor in customer service for a refund (minus a $5.95 restocking fee per shoe). Smh...I'm just so glad it's over. Very frustrating.
Tip for consumers: STAY AWAY FROM SHOEDAZZLEAsk Carmen about ShoeDazzle
Horrible Service! Delivery time is horrible as well! If you are going to haveVIP service at lease treat us like VIP and do not take 2 weeks to ship order when we are in USA! WOW. I was a memeber for 2 years then I decided to be a member with another company because of this and they were ok with that. They have live chat, but dont expect you can get anything done this way. Its pointless. Just look at the convo below....
Lacey 2:28 PM Hello! Thank you for reaching ShoeDazzle Chat Support, you are chatting with Lacey. May I please have your First and Last name associated with your account?
A 2:28 PM i recently placed an order and I noticed it has not even been shipped yet?
Lacey 2:28 PM With the launch of our new October arrivals, we are currently experiencing delays with shipping out orders. We are working very hard to ship out your order(s) as quickly as possible and want to thank you for your patience. Most orders are being shipped within 5-6 business days.
A 2:29 PM I paid for 2 day shipping and I would like this reimbursed because there is no point right now.
Lacey 2:29 PM We do apologize for this delay.
A 2:30 PM ok, this is not the customers fault. I continue to have the same issue with the company. It takes forever to get any type of shoes delivered no matter what month it is
Lacey 2:30 PM We do apologize again.
A 2:30 PM I paid an additional $6.95 please reimbuse me for this
Lacey 2:31 PM Please call client services.
A 2:31 PM Why do you even have chat? If i have to call?
Lacey 2:31 PM This may need to approved with a supervisor.
A 2:32 PM So you do not have one there?
Lacey 2:32 PM This may need to be approved with a supervisor.
A 2:32 PM It is hard for me to call
Lacey 2:32 PM Also, should be disclosed over the phonw.
Also, should be disclosed over the phone.
A 2:32 PM Its just shipping but ok. This will make me cancel account. It has just not been a plesant experience
A 2:33 PM It just gets worse
Lacey 2:33 PM We respect your decision.
Lacey 2:33 PM Be sure to show us what makes you #BeVIP and enter to win a year's worth of ShoeDazzle's VIP membership credits! For details on how to enter, please visit shoedazzle.com/bevip!Have a dazzling day!
Tip for consumers: Dont do it!Ask E about ShoeDazzle
Not a great selection, plus it's really hard to cancel the account, which I think is an incredibly shady business practice. There are lots of other places to get discounted shoes, skip this one.
This company is horrible!! The rope you in with great deals then come to find out they take monthly fees off your account even when you haven't nor plan to make any purchases!! If that is apart of the vip experience, then they should make it very clear, I had no idea. If I did I never would have signed up. Then they say "oh you get credits when paying that 39.99 and get free shoes" well actually you don't because they take the fee off your account and that gives you one free credit..so essentially you are paying for that pair!! Plus I had to pay over $50 in border fees upon pick up!!! This place is a joke, not to mention my shoes were $#*! and ripped after 2 times of wearing them and they gave me major run around when trying to return and receive a refund. WARNING do not use this company!!!!
If there was no star; I would give them that! This company is beyond horrible; don't do anything with VIP promotions; straight ripe off!! And their shoes looks good on the internet, but horrible upon arrival.. I will never do business with this company.
Tip for consumers: DON'T BUY FROM THIS COMPANYAsk blue about ShoeDazzle
Just got my shoes and couldn't be happier. I can't wait to order more. I also wanna add that I read a bad review about shoedazzle and was nervous but I don't know what they were talking about, I did not experience that at all, love my new shoes.
I just ordered two paira of shoes and a bracelet. Shoes fit awesome and were good quality. The bracelet was shattered and I was upset because it was on sale and I thought I couldn't return it. I called customer care and spoke to Luis. He was wonderful. He said he'd rush ship replace my bracelet and gave me a discount toward my next purchase. I'm in customer care and really appreciate good service. Not enough people write positive reviews when they have a good experience. This was worth my time to share. Good job shoedazzle!
The shoes are cute but the customer service is awful. I wanted to delete my account, which is normally rather easy for other sites. The customer service lady on the phone would not delete my account, I asked her 4 times politely and every time she went on some rant about why I shouldn't delete my account. I proceeded to tell her calmly that I understood what she was saying, but I still would like her to delete my account. In the end I did not manage to get my account deleted. I personally don't see what's so difficult about deleting an account, I guarantee that I will never use this website to purchase anything.
Tip for consumers: Don't use this site.Ask Carlt about ShoeDazzle
If I could give 0 stars, I would. Absolute scam. You will be lured in by an ad that tells you "FREE BOOTS" don't fall for it. You will be automatically signed up for a VIP membership that charges you $39.95 a month! Even if you do not buy anything from them you are charged! The first time this happened I called and was told my membership was canceled but I could not receive a refund even though I was forced to send these "free boots" that I got back because I canceled my membership. THEN this month I was charged $39.95 AGAIN!!! I called back and was told I had never called and canceled my membership. AGAIN I was not given a refund. Total bull. The customer service is rude and not helpful and they will not answer your online chat if you write out what your problem is. I had to trick them and write "need help buying boots" then they answer. DO NOT EVER buy from this website.
I have a credit going back two years as I have not found the quality of items to be worth purchasing. This company will not give me my $$ back as a credit on my credit card. They told me to contact my credit card company and try to get them to dispute the charge. They keep telling me that there system does not allow them to credit a credit card. Horrible practice. My only way of getting my $$$ back is to order something I don't even want.?
Tip for consumers: Don'tAsk Bridget about ShoeDazzle
The "perks" are nice and the quality of the shoe I received was decent. I was fully aware that I would be charged $40 a month and read through all of their support and customer care info on the website. I have been going on spending sprees lately so I decided to cancel my membership and called customer service. I went around in circles with her for about 10 minutes trying to tell her I understood and had read all the perks and benefits to their VIP services, but she kept telling me how sad it was that I wanted to cancel and repeating herself about all the benefits. She did not stop talking until I finally got rude with her and said I just wanted to pay as I went and she STILL was trying to get me to not cancel the VIP and telling me about all the benefits. Hopefully I will not have any issues like these other people had or someone from corporate WILL hear about it!
Tip for consumers: Be firm when you are talking to customer service and read all the customer service info provided on the support page of the website before calling. Expect what you pay for. If you are getting shoes for $10-$40, you probably wont be able to go dancing every night or climb mountains in them... Just like every other generic storebrand shoe.Ask Christa about ShoeDazzle
I liked my first pair of shoes (BCBG). Not aware I would be automatically charged $39.95 for a monthly membership. I decided to keep to go ahead and just buy shoes since I was told that my money could not be refunded, shoes were ok but could have gotten similar at Rackroom or Payless Shoes for less money.I supposedly cancelled my membership twice and after filing a complaint with the BBB they suddenly claimed that they refunded the money to my account, which is obviously an invisible transaction. STAY AWAY!! Shoes are not great quality overall, guess I just happened to get tricked by that one designer pair they had in stock.
Tip for consumers: if you actually see a deal then use a gift card with enough funds to cover that one transaction.Ask Dee about ShoeDazzle
O've had a Shoedazzle account since 2012. I've purchased many shoes from them, and have returned one pair for an exchange in a different size. They were very helpful with completing the exchange, and the shipping was an average wait time. However, as of today 9/30/14 I called to cancel my VIP membership to cut back on some expenses. GOD FORBID! They were adamant that I keep my membership, or make changes to a different one. The girl kept talking over me, interupting me, and refused to refund my balance of $29.45. She put me on hold to speak to her supervisor and came back and said she was only able to credit my account for the monthly charge of $9.95. I figured if I was NOT going to get my money back I might as well treat myself with the $29.45 and then immediately cancel my membership before Oct. NOPE! she credited my account for the $9.95 which I did not authorize, (maybe because she kept talking over me and not letting me ask questions) which only left me with $19.50 to spend on some cheap jewlery, or clearance item. I love all of my shoes, however trying to cancel a membership in a NIGHTMARE.
Tip for consumers: Think before you decide on a membership!!!!!!Ask N------ about ShoeDazzle
I purchased 4 prs of shoes. I was happy about the free shipping until I went to return 3 prs. They charge a restocking fee of $5.95 per shoe. This is a major advertising ripoff!!!
How is it free shipping and returns if I'm charged $5.95 per shoe to return.
There are too many other good sites to use a company that sells cheaply made shoes and then charges for returns.
Tip for consumers: DON'T BUY FROM SHOE DAZZLEAsk SUSAN about ShoeDazzle
I cannot imagine what people must go through to cancel their account- I can't even get them to stop spamming me with their constant emails. The "unsubscribe" button on their website doesn't work, so I emailed "customer service". They told me they don't do that online (what?), and that I would have to call in. Mind you I've never purchased anything from them! So I call in and they give me the run around but after 10 minutes tell me that they'll give the request to that department to process and it may take 10 days. Meanwhile, the emails from them increase in frequency with no end in sight. Two weeks go by so I call them again. She says the request was never handled by that department and she will have to remove my account for the emails to stop. I've never had nor would I ever have an account with this company! I recommend filing a complaint with the FTC for any issues with this sketchy company. Would give zero stars if possible.
Tip for consumers: www.ftc.govAsk Lisa about ShoeDazzle
DON'T PURCHASE ANYTHING FROM THIS COMPANY. THEY KEEP BILLING ME MONTHLY AND WON'T GIVE A CREDIT. WHEN MY FIRST PAIR ARRIVED AT THE POST OFFICE AND I HAD PAID SHIPPING ON THE PURCHASE THE POST OFFICE WANTED ANOTHER $ SHIPPING. i REFUSED THE DELIVERY AND THEN THEY KEEP CHARGING ME
Haven't got my shoes yet but kinda pissed I still after four days have not got.any tracking info and when I try to go to acct details like the help page says and it just sends back to shopping. I have tried on phone kindle fire and computer all the same. I was charged so why can I track. However I do wanna say all u $#*!in idiots that say they never were told about the 39.95 if u don't skip a month are flat out $#*!in lists. Not only does it tell u THREE times while setting up shopping and purchasing but my friend got some and they also send u a lil booklet of all specifics and details of it VIP membership... y'all are the scammers not shoedazzle.com
Don't Get Caught in Their Monthly Membership Fee Trap!!!
ShoeDazzle claims they refunded my membership fee after I filed a complaint with the BBB. No credits to my bank account from this company, only withdrawals. SD told me that I should check with my bank to investigate the mysterious missing credit. Hmmm..who is more trustworthy, the bank I have used for years with no problems or the company that I am complaining against?????
Tip for consumers: IF you decide to order from ShoeDazzle use a gift card with a low balance to ensure that when you start to have issues they won't be in position to take additional funds from your account.Ask Dina about ShoeDazzle
DO NOT USE THIS SITE!!!
scammed out of $199 from their completely fraudulent $39.95/month charge that they do not declare anywhere!
customer service was atrocious. after extremely long time on the phone speaking to multiple representatives was only able to get 3 months refunded, because their policy is not to refund.
Tip for consumers: DON'T USE THIS SITE!!!!Ask kathryn about ShoeDazzle
I don't understand how people had 'no idea' they would be charged 39.99 a month. it clearly states it when you are signing up under the header "how it works". They also send you an email saying your show room is ready and 'you have 5 days to skip the month or be charged a 39.99 credit'. I have ordered a pair of boots from here and I love them. I skipped the month a few times since I do not have the money to buy shoes or have credits, so I ended up canceling my account. I created a new account with a different email address later and ordered a set of rings for 5 dollars since it was half off. I skipped the month while waiting to get my rings, then I went online and canceled my account again after I recieved them. this was last month and yesterday I woke up to find a charge from them. So I called and told the rep I had tried to cancel my account but it apparently did not work, she was very kind and kept offering me deals to try and get me to stay, understandable since it is part of her job, but in the end she issued me a refund with no hassel.
It is a very nice site if you can afford it. If you can't SKIP THE MONTH. You are told when signing up how it works AND receive emails. They are not fraudulent you just aren't reading!
NEVER ORDER FROM HERE! I ordered a single pair of shoes that were terrible quality. They broke after 2 days. Months later I see a charge from them on my credit card. They have been secretly charging me $40 a month, which is NONREFUNDABLE. There is NO email reminder and I was NOT informed prior to signing up. This is a scam and a shady business policy. When I called to cancel, the representative did not speak English, and come to find out, I was charged AGAIN! Oh, but if you can remember EVERY SINGLE MONTH during a 5-day time span to log on and skip the payment, then they won't charge you. I'm taking this up with my credit card disputes at this point.
Tip for consumers: STAY AWAY!Ask Ginger about ShoeDazzle
Buyers Beware...this company fraudulently withdraws money and scams honest customers out of hundreds of dollars.
I purchased a pair of shoes from ShoeDazzle back in March of 2014, they arrived and I promptly called and told them that the quality was garbage and that I would never be purchasing anything from them again. Today, Sept 2, 2014 I opened my credit card statement and noticed a charge of $44.98 from ShoeDazzle. I called them immediately and told them that I did not purchase anything and was told that it was a VIP credit to my account. When I informed them that I did not and would never order something from them again I was told that there was no way to reverse the payment. I was also informed that they had been deducting money from my credit card since March and that there was no way to reimburse me.
Needless to say I contacted the Fraud department with my credit card company and informed them of the transactions taking place even after my call to cancel all dealings with the company. I informed them of this site and all the others who have had money stolen from them.
I hope that the police in California have been informed of this fraudulent company and that they can stop this from happening again to others.
Tip for consumers: Call your credit card company immediately and report the fraud. Write down who you spoke to at ShoeDazzle, telephone numbers, etc and inform the police in your area. If we all file complaints we can stop this from happening to anyone else.Ask Janet about ShoeDazzle
This webpage is a total lie. At first it will all be amazing, all the prizes will be low and awesome but then without you knowing they will steal 39.95$ a month from you. They substract that amount of money from your bank account without warning you first. DO NOT CREATE AN ACCOUNT
Tip for consumers: DONT CREATE ITAsk Alissa about ShoeDazzle
Stay away from this site.
You cannot unsubscribe without calling and talking to someone who "reviews" your request.
And during their business hours!
They also close your "ticket" after so many email communications, so electronic communication is completely cut off
Tip for consumers: don't subscribe to site !!Ask Anna about ShoeDazzle
Ok, so I've been a VIP member for a couple months now. I am fully aware of the 39.95 charge and that I can skip the months I want to. HOWEVER!, when they bill your account it's first a "phantom" charge just to make sure the funds are there. It goes into your posted column so it looks like it already posted in your account giving you a false available balance. Then the charge drops off and charges you for real a day or 2 later. I overdrafted my bank account. I spoke with my bank and they explained how the billing works with SD. I called SD and they spoke with 2 diff reps and they were not helpful at all. POOR CUSTOMER SERVICE.
This website is a scam .I ordered a pair of shoes two weeks ago and this morning I realized and extra $39 has been charged on my card.Thats stealing.you all need to be careful ordering from this website.
I just noticed that I've been getting charged $39.95 /month by ShoeDazzle on my credit card. I bought ONE pair of sandals from them MONTHS ago and now they are saying the money is NON-REFUNDABLE. So I basically have to buy shoes and keep my account open or lose my money and cancel my account. Oh they did say if I remember to log on between the 1st-5th of each month I can select to "skip a month" of charges....that is ONLY If I remember to log in and make the selection during those 5 days of the month. That is crooked, underhanded, shady business practice! I am not happy at all and will warn people about this
I was veeeeery dissapointed when I heard that we had to pay 40$ a month with the VIP account and was very mad, but they handled it well and were nice talking on the phone.
So I grade "So so"
I think they should make it CLEAR that VIP membership is VIP for a reason, and not putting new customers into VIP right away, but I'm sure they'd lose customers so ...
Have all a nice day
Same story as the rest - shoes are very poorly made. One pair looked like it had fishing line holding the embellishment on - not in an unnoticeable way either. Neither pair I ordered fit correctly. It sucks to have to pay a $5.95 restocking fee for each pair, but at least I won't have to spend my refund on their crappy shoes. I asked to cancel my VIP membership so they had better follow through with that!
I love ShoeDazzle. They give you 5 days to skip before you are charged.You receive an email the first day of the month with new styles available in your showroom. I usually go ahead and skip the month only because I like to take my time and they get new styles all the time . All you have to do is skip the month and you will not be charged. I love them! Cute styles and never have to buy unless I want to.
This site is such a rip off, I continuously call and cancel my account yet they still take money out! I've filed a report https://complaint.ic3.gov/default.aspx? Anyone else who would like to can go to the link. I'm beyond p****d about this, I don't have the money to have this continue!
If I could give this zero stars I would. I bought ONE pair of shoes there. They came and were very cheap and tacky as hell. Looked nothing like the picture. Seriously
Looked like a Kmart shoe. But that's not even the worst part. They trick you and charge you every single month of 39.95. I didn't realize they were doing this till months later. ( I've very bad at checking my bank statements.) So they had taken over 400 bucks out of my account and refused to fund me the money. So I paid 400 plus the ONE and only pair of shoes I bought there and it cost me over 400 bucks.
For that I could of got a lot of really nice Vince Camuto shoes. I'm
Writting this review because I want to warn people that this site is a scam. Do not purchase anything from there cause they will countinue to
Take money out of your account. Also keep in mind the shoes are very cheap and tacky. Not at all what they look online. I'm surprise this website hasn't been sued for false advertisement!
I decided to join shoedazzle.com and ordered 4 pairs of shoes right away. I waited patiently for their arrival! Alas, they finally came, and I was very disappointed with all 4 pairs of shoes. Each of them were cheap quality and I would not wear them anywhere. Back they go!!!
Don't listen to all of the negativity on here. It sounds like the same person posting. I have been with Shoe Dazzle for a few years now and they are great. It is no secret that you have to SKIP THE MONTH so that you don't get charged. You are informed of that whey you sign up. They also send out email reminders for it. I have contacted customer service several times for questions and they are always helpful. I have gotten free shoes and accessories with the bonus credits that they send me and I don't even make purchases often. By the way, their shoes are great quality too.
ShoeDazzle is the biggest rip off online company out there. I shopped there for few months and found out that they were charging me 39.95 for VIP membership that I didn't sign up for. I called to get a refund and that I didn't sign up for it, SD said that they signed me up to help me get more discounts. I asked to be removed from their membership, that I didn't want additional discount and will pay for my shoes as advertised. I was told that they will cancel it for me. Couple of months down the line I see membership charges yet again. I called them back and went throughout the same crap about them helping me out and so forth. SD canceled the order for me again, so they say. I cancelled this so called "VIP MEMBERSHIP" about three times if not more. Finally I canceled my card, since I can't stop SD from withdrawing money out of my account I figured this will work. What a surprise, they still managed to take money out of my account AGAIN TODAY. This has to be illegal. I called AGAIN today. I have been on hold for almost an hour now, due to a high volume of calls (not surprised). I will be calling a lot of people tomorrow morning. Including the Attorney Generals office. I hope everyone that went through similar situations, as I see many people have, would do the same.