I can't wait to check my showroom on the first of every month.
Santa Monica, CA 90404
133 Reviews for ShoeDazzle
I bought a pair of green/teal/brown 4" heels and a Zebra Print 4" wedge.
▼ Sort by: recent
Cancelled my VIP membership in Sept. Now all of the sudden, I am getting charged for $39.95 VIP membership that I didnt sign up for. Attempted to call them all day, but recording says their phone lines are down. Crooks!!Awful service!!
shoedazzle.com is a ripoff for one they took my money and over drafted my bank account 100.00 i didnt even sign up for this v.i.p. bs im so mad because now i have to pay my bank back because of there dumb a**
Expensive items for the quality. Also, when you try to cancel your membership, they give you a thousand run arounds so that you aren't able to cancel. The customer representatives are rude, unprofessional, make snide comments. Stay away!!!!!
This site is a ripoff charging $ 39.95 every month for a VIP membership without making it clear in a time purchase . Would not ever shop there .
It's a scam! The first pair of boots I bought looked good online and after 2 weeks of waiting I got them and they look so cheap! Poor quality! Then you get forced into the VIP account which just automatically took $40 out of my account, AFTER I opted out of it! But the best was I added a pair of boots I liked to my shopping cart just browsing and they automatically charged my card for these $80 boots I never wanted! I didn't click buy or continue just add to my cart and all of a sudden their sending me and order processing email, then trying to return them was the worst experience I've ever gone through, since everything's digital and you have to call them to get a packing slip and form! Plus when you try calling them, they go by pacific standard time, so I called when they were open over there about 5 times and they still said offices were closed, even though it was the correct time over there, this is happend numerous times! WORST COMPANY EVER
Dealing with this company was hell. They did not put my appartment number on my packages, I double checked that it wasn't my fault. They were of course returned to sender without my knowledge that they had arrived. I inquired about a refund to no avail. I checked the tracking numbers and saw that they were infant signed for on their end and returned and it took three weeks of me hassling them to get my money back. I've never had such a terrible online shopping experience.
They're thieves. I'm currently waiting on the phone (45 minutes and counting) to cancel the VIP account they forced me into.
Got a pair of boots from shoedazzle, looked super cute online. I understand these are $40 shoes, but when I received them I was thrown back by the cheap quality of these boots. No padding in the soles whatsoever and the heels felt as if they would break. So I requested a return label and received it. I sent my package out with it and waited, and waited, and finally after about a week and a half I called to see if they had received my return. They had not. Days later, the same package shows up on my doorstep. At this point I am ticked bc I should've had my $ back by now, and now I am going to have to wait another 2 weeks and hope the return gets there. So I called their customer service and they told me to send it out again. I have a feeling the same thing is going to happen, which must be how they end up making $ through having people keep their cheap shoes. Totally disgusted with my first and only experience with shoedazzle! Why can't they just give me the return address, and I will pay for the shipping back instead of the package continually being returned to my doorstep? So stupid!
Really poor customer service. Basically said sorry but you will get the shoe when you get them after being lied to. Rep promised expedited shipping and when I called back to get tracking number he did not do it correctly.
I signed up and recieved a 25% my first order. I had to return the boots bc the had a scuff on them. I received store credit. When I called and asked if I could use a coupon again on a replacement the said it expired....not happy with the customer service. I will use my credit and then never shop here again.
I wait for the sales and then buy as much as possible.
The quality to good, the prices are good, the sales are amazing.
At the beginning of summer they had a massive clearance and I bought 8 pairs of shoes/boots and only spent $140 with shipping.
I have 3 new pairs of boots to wear now that it's the fall and everyone keeps asking me where I got them, I'll never say that I only paid $15 for them but I will tell them to visit ShoeDazzle.com ;)
Consumer beware! Filed a BBB complaint against this company after they took funds out of my account. They are now refusing to refund said funds. Though it may seem like a great site, their business practices leave lots to be desired. Arnold Dazzle, my customer representative, was no help. Want to talk directly to someone? Was unable to get anyone on the phone the 10+ times I've called. The shoes are not worth this hassle.
CANADIANS BEWARE !!!!!!!Although the shoes and styles are great, Shoedazzle has left me basically as irritated as I get. I ordered two fabulous pairs of trendy ankle booties, I paid 14.95 shipping as part of a 78 dollar order. not bad, right? WRONG. they shipped each pair separately even though i ordered them at the same time, and each pair was charged COD charges. One pair about 23 dollars and the other pair about 17. I order form a lot of US sites and although I have paid duty/customs, import fees before I once ordered about 300+ dollars of merchandise and was only charged about 25 for fees, plus on duty you can use credit cards, after receiving the second pair I confirmed with my Canada post office what a COD charge actually was and if the COD charges I was paying(that BTW had to be cash or debit) had any duty or customs included. The attendant said, nope this was completely different paperwork, all COD requested by the vendor. ON the shoedazzle site, they do mention possibility of canadian orders incurring import or tax fees, but COD is something totally different my post office advised, and nothing on the site mentions a COD. I sent client care two emails asking about it to which they basically apologized I had a bad experience and played me for a fool trying to say they were for sure duty and customs and taxes charges, which as I confirmed with Canada Post is NOT TRUE. so basically my order that I budgeted 80 dollars for cost me 120 dollars, and then the customer care representatives tried to cover their butts, with FALSE information. I order from many MANY US sites and NEVER get charged amounts that high, especially when They charge 14.95 for shipping to start with, basically I paid $65.00 for shipping without the warning that COD charges would apply. SO NOT COOL. I am trying to leave negative reviews on every possible site I can because they did nothing to rectify the situation, and tried to make me believe a lie. Canadians have been studied and we shop for value, and quality for decent price, we are smart and savvy buyers, I want all of my fellow Canadian shoppers to know about how terrible shoedazzle was. I even ordered form them last year without this hassle, so they've updated something, and decided to be dishonest about it. Canadians really hate dishonesty too.
I ordered a pair of shoes, specifically not signing up for the monthly fee or so I thought. I had to return the shoes and was going to in exchange get another pair, however after tracking my package and them recieving my return I was NEVER notified it was received and never refunded my money. I have sent multiple e-mails and called only to be put on hold forever. DO NOT WASTE YOUR TIME! Go get cuter shoes somewhere else..
I'm so surprised to hear so many negative comments. I have ordered many shoes from shoedazzel and they are all great. I even ordered my mother shoes. I ordered shoes but didn't pay attention to the vip details and chose to cancel it. Thought about it for a day or two and signed up for the vip. Hell, you'll spend 9.99 on something else anyway might as well be a pair of nice shoes, and whatever else you want. My experience has been great. Even customer service reps has been great. The only thing I don't like is a lot of their shoes be posted for a while even after they are all sold out. FYI if you are getting closed toe shoes get a size larger especially if they are platform shoes. Just saying.
I have been a ShoeDazzle customer for a few years, and knowingly joined their VIP service (it's $10/month, and you can save your credits for a few months so you don't have to buy a pair every month like you did with their old membership). I hadn't ordered shoes in awhile, so I had about $50 in credits, perfect, free shoes! Every time I tried to order, though, they "lost their balance." No matter what device I used, I couldn't place my order. But they could still continue to charge my account! I sent several emails which I never got a response to (2 business days my ass!) and after they charged me $20 MORE I called and demanded a refund. The rude $#*! literally said, "yeah, that's not gonna happen." and LAUGHED at me! I spoke with someone else who placed an order for me and canceled my account. I was still getting emails from them about their daily fix and everything else I'll NEVER consider looking at again. So today I receive an email from Client Services (10 days after my LAST email) "oh it looks like your account is canceled" NO $#*! LADY I wasn't gonna wait for you so I could continue to be fraudulently charged! I've heard JustFab is much better, but BEWARE because JustFab and ShoeDazzle are MERGING so that will probably change! Also, the shoes are just okay. You get what you pay for. They're okay looking but VERY poorly made.
this is a great site for discounted cute shoes. Alot of times, you can find shoes that are decent quality for less. Sometimes you have to do some digging, but for shoe lovers, it shouldn't be hard
I made a purchase on August 11,2013 ten days later I did not receive anything and I wrote an email to them. I receive no answer at all, I wrote 5 emails and I made a call I wait on the line for more than 10 minutes and nobody pick up the phone.
Today I called them again someone called "Emily" pick up the phone after waiting 11 minutes, she told me that because the courier could not find me they sent the purchase back to them. I know that this it is not true for two reasons first it is always somebody at home and second when the courier company comes they always leave a note. The company knows that I did not receive anything but they told me that I have to wait when they receive the purchase they are going to send me the money back.
It is very bad way of doing business for sure I am not buying anything from them never again. When I just made the purchase I receive an email confirmation right away but when I wrote the complains about not receive what I bought they did not take a few minutes to answer any of the 5 emails
How I rate one start it is too much cero is what they deserve.
I wasn't scammed by the VIP option, but I have been scammed by their addition of a "duty" charge. I live in Canada and have purchased shoes from here before without having to pay any sort of duty fee...however, when my husband went to pick up my 'parcel', they tried to charge him a $21.68 fee for duty. Our postal outlet said they had to take it to ANOTHER town for me to get it...such a mess. I also already paid the $19 shipping fee, so my total keeps going up and up and up!! This all started with a purchase I made back in June. I ordered a pair of shoes ($49) and they charged my credit card...three days later getting an email saying "we are out of stock, but here's an extra $15 for the inconvenience". Apparently this extra $15 only lasted a few days and I lost it. However, a summer promotion came up, so I thought I'd take advantage of it...now I'm paying $80 for a $25 bracelet and $30 purse= $55 - $15 promotion = $40 (is what I SHOULD have had to pay!!!!, plus regular shipping of course, but this is crap).
Like everyone else, I've tried calling only to be put on hold for forever!! I emailed a couple days ago, but have yet to receive a response. It took 7 days the last time I emailed regarding the "out of stock" situation. I will be leaving a bad review on their website, unliking them on FB and warning everyone I know that they are sketchy! Oh and their shoes are POOR quality (I can't even get my left foot into the pair I DO have).
I believe this shopping site does manipulate their customers into a monthly membership. I was introduced to this site by accident due to my bf letting his relative purchase shoes with my credit card. That inside drama taken care of privatly aside, Shoe Dazzle does charge the credit card on the account monthly, even if no purchase that month was decided. I'm sure this disclosure was brought up in a way that would confuse the consumer. I have no idea since the only way I knew about this company was through a investigation of faulty credit card transactions on my account. I believe Shoe Dazzle does conduct tactics to a younger market to manipulate them Into a monthly membership they are unaware of. This company charges their customers a fee every month even if they didn't make a monthly purchase. I understand how memberships work and monthly fees that could be included. However, I believe Their tactics for payment could be misleading due to their multiple complaints and confusion towards their monthly fees.(even without a monthly purchase). I understand the term " read between the lines", however, if misunderstanding happens frequently by the consumer it is considered "hidden fees" or "fraud" ....
It's great. The people who rate it badly DO NOT know how to use it. PAY ATTENTION when signing up! You have to read what you are signing up for, people. Otherwise, you will be charged and not know how to use it. However, I use it and don't get charged unless I actually order something. In other words, be smart. It's not a scam, they're just doing what all companies do...trying to get your money.
I use to be a faithful customer to Shoedazzle, but since they have changed the way they do things, I am no longer. Before the change they had some cute and unique styles for everyone. Now, I think about the only women that can wear their shoes are either dancing on a pole or working a corner. They have also went up on their prices and added the 9.95 a month charge. Justfab charges a 39.95 a month unless you hit skip before the 5th. Their styles are a lot more wearable. And they have something for everyone! Gonna stick with them!!!
Back in June I ordered a pair of shoes during their free VIP month trial deal. I was really shocked when I received an email welcoming me to VIP service since I never joined it and only participated in the deal which was already in my cart prior to me paying and that I could not remove. I decided to just ignore it since the website did not show that they had a credit card on file for the VIP account so I thought that in a months time the trial would expire. Unfortunately that did not happen. I found that the card I had last used was charged $9.95. I guess I was one of the lucky ones since when I called the VIP concierge line, I was able to get someone almost immediately, and they canceled the membership and refunded my card. This was definitely annoying and felt kinda scammy since I never signed up for VIP service and I never authorized them to take money from my card for VIP service. But since it was resolved rather quickly I can't say that I won't ever order from them again.
PS: The lady I talked to on the concierge line told me to be more vigilant to a small checkbox that says enroll in VIP service. I think that's how many have been fooled.
Shoedazzle is a scam! After ordering a pair of shoes a noticed a reoccurring $9.95/mo. Charge on my credit card which I never authorized. I've called their 888 phone number three times and was put on hold for an hour each time and never got through. Any suggestions to get this to stop?
Scam Alert! OK - first of all, they mostly get you to order shoes so they can drag you into their $9.95/month VIP service. My daughter ordered shoes and I started seeing this charge on my card, even though she believes she did not sign up. Further, she sees no credit in her account.
OK - so let's say she was stupid and signed up accidentally. I called to cancel and waited on hold for over 40 minutes 3 times and no one picked up. I then emailed them (they say 2 day response) and heard nothing for 6 days. So now I've disputed this with my credit card company.
don't get sucked in by them!
I recieved an e-mail from ShoeDazzle after signing up for a free account about getting a $15 credit on my account for some Summer Promotional thing. After finding and purchasing a 15 dollar pair of shoes, I recieved yet another email thanking me for joining their VIP service, which I wasn't at all aware that I'd signed up for. After sending two e-mails (which they promise on their site that they will respond to within two days) and not getting any answer from either, I called the VIP phone line, was on hold for an hour until I had to leave for work, and called again today, and was on hold for half an hour until someone finally picked up.
ShoeDazzle seems very scammy to me and I would not reccomend anyone buying shoes of their site, even if it seems like they're giving you a good deal.
Shoe dazzle has so many great and unique styles I love them all but the prices are a bit too much sometimes.
Have always trusted and love the shoes and the experience I have received from this site but after today I don't see myself ever purchasing anything from it, jr the (supervisor) it not about been refunded for the shoe but it for the love I had for it but you guyz took that away m not getting the exchange size I requested for either m I getting the one I sent back how it like taking candy out of a baby month that was my experience today
I received my first pair of shoes from shoedazzle today which was the Jan wedge hill and I must say, they are fabulous. They are true to size and very comfy to be a high heel. Very strong leather not cheaply made! I am very satisfied with my order!
The website is weird to navigate around. It's suppose to be set up in a trendy and helpful way I guess, however I think it would be more helpful to keep the site simple. I spend most of my time on the Internet -sadly- so I'm not just saying its kind of difficult to navigate around because I'm inexperienced with computers haha. The shoe selections are okay. For every 10 shoes I usually find one I adore. I've only bought one pair and they're very cute shoes, the shoes came in about three days (I only live a few towns over from their headquarters though), and everything on the shoe seems very good quality-except the heel. Of course the one part of the shoe that's holding me up feels like cheap plastic. The rest of the shoe's materials feel great but the heel really concerns me.
I haven't had all bad experiences with Shoe Dazzle, but I haven't had all good ones either. I have a problem with them giving me my credit and if I don't use it in the time frame they say, I lose it. I also located another site that I am trying out now,(https://aladyschoice.com) I hope I have a better experience with them since I have a shoe fetish out of this world. Shoe dazzle received a lot of business from me, but the wait time to get a response for a problem is way too much.
got caught up in vip service which means they charge you 9.99 every month and credit your account with it which isnt horrible but the promise of vip service sucks. I ordered a pair of earrings which came in broken sent 2 emails which were promised to be answered within 48 hour s neither were answered called vip line was on hold 15 minutes not my idea of vip . had to take earrings myself to fed ex buy an envelope and print package label . not my idea of vip service. and not for cheap 10.00 earrings don't go there.
I have online shopped on many different websites and shoedazzle is single handedly the worst customer service I have ever dealt with for one simple reason: THERE IS NO CUSTOMER SERVICE. I bought shoes off their website May 15th and got them May 21 which isn't bad at all. Also, I read the return and shipping policies before buying the shoes so I did not make any mistakes. However, I tried on the shoes and they were just too tight so I put a return in for the next size and sent it out the 29th. I tracked it for days and it didn't get to their location till June 10th. By that time the shoes I had wanted on the site were sold out. I was annoyed that it took so long to be returned and that because I put in a return request earlier that the shoes in my requested size weren't set aside. Shoedazzle "client services" sent me emails notifying me that the shoes were sold out and that they would give me my credit on the website because you cannot receive your money back. However on the website it says I only have $10 in credit when I spent over $32 on the shoes I DON'T HAVE. I have called on several different occasions, even selecting all the different options on the phone menu, and emailed client services and have still received a response or answer. I have waited on hold for over two hours and filed a dispute with the company through my credit card company. Don't use this website because it brings too many headaches that are not worth any nice pair of shoes!
The styles are cute but the quality is very cheap. I have never had a problem with customer service or shipping but I do have a problem with the way the shoes just fall apart. Not good enough quality for $39.95. They are sort of like Forever 21 for shoes in that it's disposable footwear. I had the most success with the flats and the bags were ok. I used to love this site but noticed the quality had gone down since it started.
What did I expect from anything that a Kardashian touches. They are horribly mis-sized. When I called customer service, the representative told me that "clients from Canada should call in before ordering so one of the girls in the office can tell you how a particular shoe fits". Yeah, that's normal. Everyone always calls customer service before they order to make sure the items are true to size. Really? A Canadian woman's size 7 feet are different than an American woman's size 7 feet how? One pair I ordered fit my niece, who takes a size 11. The other pair were so small, I couldn't find an adult that they would fit, and with a 4 inch heel they were totally inappropriate for a teenager. With the hefty return fee of $14.95, I let my niece have the too big pair, and donated the other pair to Goodwill.
If I could give this site zero stars I would! I ordered a pair or shoes from them on 5/1/2013 and received them on 5/9 which I thought was great. Unfortunately the strap on the left sandal was about 2 inches too long! So I printed out an exchange form and sent it back out the same day. it is now 5/28 and havent gotten my shoes back yet. I have emailed them several times and am currently sitting on hold (for an hour now) waiting to talk to someone! Will NEVER order anything from them again!
I just got the wedges, crappy workmanship -- warped "wood" on the left shoe, and open stitch on the braiding of toe. And they fit a half size too small. Sending them back. Will not be shopping there again. Wish I'd checked reviews before going there, which I usually do, but I was all "Ooooh, Rachel Zoe, though..." Bleh.
It's too hard to get to the site to buy a pair of shoes. WHO EVER CAME UP WITH THESE SHOWROOMS AND STYLIST-----THAT'S FOR UPSCALE SHOPPING AND PERSONAL SHOPPING---TIME IS MONEY....All I wanted to do was buy a pair of shoes and I had to register remember yet another password....What's the secret to buying a pair of $39 shoes. Table this and get back to the drawing board with some better marketing ideas. Some people have a life and all they want to do is shop on line when it's convenient. It should not take a half hour to buy a pair of shoes.....
I enter the site via address bar or link and get the same message; please click on your browser's icon to update. I already have the most up-to-date version of IE and I still can't get into the shoedazzle.com showroom. I wouldn't recommend this site to anyone - no way to even contact them and tell them the problem I'm having!
Awesome Webiste, Best Shoes Ever! Only Problem Is When I Got My Shoes One Of The Spikes Looked Like It Was Thrown In The Box Instead Of Attached Of My Shoes Smh
This is the absolute worst experience I have ever had with a company & I strongly encourage you to stay away. Their customer service is horrible and I have never been so mistreated by a company.
Upon ordering my shoes I saw that they were made from really cheap material and not what they seemed. So, I went to send them back free of shipping charges like they advertised. Not free! They charged my a re-stocking fee that I was not made aware of prior to my purchase. When I called and complained they were very rude and then I asked to speak to a manager. The manager not only didn't care about his rude employee but made the following comments "Of course we are not going to advertise that we charge a re-stocking fee under free return shipping, people wouldn't buy as much." He also said, "Mostly people don't notice always so it's not a concern for us." He wouldn't help me or let me talk to anyone higher up in the company and refused a refund for the re-stocking fee. Also, I returned my purchase weeks ago and have yet to be credited anything at all.
I have purchased several pair of shoes from this site and I have nothing but good things to say about the service and the shoes. I love the shoes and the customer service was always nice to me. To top it off, I like the cute box the shoes come in. It pulls out like a drawer, so they are great for stacking.
Now I must say; I don't like the fact that the prices have gone up tremendously! If I'm going to pay the prices they're asking, I have to try the shoe on; especially since they have a restocking fee of $5.95 a pair. I haven't made any purchases lately because the prices have almost doubled. So now I'm back at DSW for my pumps.
Guilty Soles has officially launched!!!
Guilty Soles shoes and apparel is the NEWEST and HOTTEST shopping experience to hit the online market. Do you have a love for fashion and want to be able to enjoy the latest, new styles of the season without all of the guilt of having to pay high-end prices that go along with it?
Our company has come up with a new concept that allows us to provide a simple, convenient way for our customers to get the fashion they want at the prices they want, whenever they want. We offer a one-time membership fee of $49.99 per year with NO limitations! This makes your experience a luxury with you, the shopper in FULL control. Once you become a part of Club Guilty, everything is one price $20! This includes shoes, handbags and with the benefits of our brand expansion into other avenues, along with VIP passes to all our events nationwide.
My son purchased a pair of shoes for me for Xmas from this website, they were ok, but I noticed that the shoes were not of top quality and they were from the big,
"C" China. When I went to try the shoes on, one shoe fit and the other shoe was to small. I figured heck, for the cheap price of their shoes, you know the saying when purchasing something not of suck great quality.
"YOU GET WHAT YOU PAY FOR". Well anyway,
It was the thought that counted and it was a Xmas gift.
Your review will help others learn about this website.
Please do not review if you are affiliated or have a conflict of interest with this website. I agree! The shoes may look cute but the quality is not great. PThey are all faux leather and suede. If you are little patient you can get a good deal on sale for just a little but more but they are real leather or suede! Furthermore, if you are not in the USA you will have to pay shipping fees, which can cost you over $40.00 as it cost me!
I am extremely dissatisfied with the customer servive from Shoedazzle. I have been ordering shoes from this company for 2 years and the first time I have to contact the company for actual assistance, I got nothing. I ordered shoes from them over the holiday and after clicking purchase, I noticed I forgot to update my shipping address. ( my mistake, no dispute) But upon, noticing this, I was unable to correct my order on their website and the soonest I could talk to a representative was today at 7am PT, at which time I called them exactly. After being on hold for some time, the representive who answered stated the order has been "processed" and there was nothing she could do. Her solution to me was to make sure my change of address at the post office was working and that I could call back if I did not get my order and they could file a lost or stolen claim with the post office...Seriously, how can you not be able to correct/cancel my order or at least offer me a way to do so myself. Your reply is basically, "I hope you get your shoes eventually". So do I as I paid for them!! If if do not get my order in 2 weeks, I will be filing a complaint with my credit card company and every customer service review that I can find on the internet will be informed of the type of "customer service" they can expect from Shoedazzle. NONE!
Shoedazzle has the worst customer service i have ever experienced. I made 2 orders a friday night however one was made in error i emailed them trying to cancel the order and they never responded. I called the monday and was on hold for 45 mins then to be told that my order could not be cancelled although the order was not yet shipped. I am furious. I will never order anything from them again. They clearly do not value there customers and do not have high customer service standards. NEVER AGAIN.
The people are nasty and rude on the phone and don't have a clue about anything and can't even find out from there warehouse if the item got sold to someone else if there is only one left. They gave me attitude and they say "ummm, like, ummm i'm not sure " they are just the worst. I ordered on a friday and it's now tuesday night and my item still hasn't shipped and they have no idea if I will even receive it!! NEVER BUYING FROM THEM AGAIN
When I discovered shoedazzle, I fell in love! But the shoes I bought were a size too small for some reason. I checked, they were final sale, meaning I could not return them!! I pleaded with them via email and they finally accepted me to return them. Free shipping. Then they requested I pay for shipping back to me! No problem, I agreed to pay. Then they email me saying my credit card in file was rejected. :S I had money on my card! I called them, I waited for an hour and a half to speak with a representative. I finally did, she said my address in file was incorrect. I gave her 2 other different credit cards and she said all three were wrong!
What are the chances of 3 different bank cards having incorrect address? I also just used my card that same day to shop online! She hurried me off the phone saying I should sort it out with my bank.
About a week ago, they said my card was processed and only one of the shoes have been shipped :O I am waiting, 2 weeks, I am yet to receive them.
I made my initial order at shoedazzle on October 5th, its November 13th, I still havent gotten what I wanted.
I am going elsewhere!
I was a first time purchaser, ordered a pair of shoe boots. Received them, tried them on and they did not fit my foot. I called to explain that I didn't need a different size, the arch was too uncomfortable for my foot. The representative was very hesitant and was not trying to accommodate me as a customer. Finally we agreed that I would exchange them for a different shoe boot. I chose a different item, the representative was supposed to email me a return shipping slip. He never did. Service is horrible! Getting a human being/person on the phone took 20 minutes!!!! STAY AWAY! I still have the shoe boots. Never worn. About to put them on ebay.