Useless company. I ordered a shed on 25th of July before building work on my house. I was told 3-7 days delivery which was time for me to empty said rooms and store belongings. The shed never arrived. No calls no emails no explanation. I have emailed the company nearly a dozen times with only one reply which just said there was a problem no other explanation. Dozens of calls later in which i listened to music for 10 minutes or was even cut off! i finally got through to the" expert staff" only to be told he didnt know why it was delayed as he wasnt party to that information! I emailed again and again and called finally being told that it might be here last Friday or Monday taking time off work. It never arrived! Many more calls later again unanswered or with staff that didnt know what was going on i was given a delivery date for today. I took another days leave as i thought i have a proper deliver date. A delivery window of 13 hours was given! No shed! I am furious. This company has absolutely no customer service, they have several hundred pounds of my money and not even the curtesy to call and explain. I would have cancelled my order weeks ago if i knew i would have this kind of service. DO NOT ORDER ANYTHING FROM THEM! Its now nearly a month since i have ordered and paid for this shed and still havent received it. 3 days leave wasted and several hours hanging on a phone to receive no explanation in return. Worst company i have ever used on the internet!

Votes (2)  •  Comments (1)  •  Link to this review

Steve B. I ordered a 8x6 shed which was a few days late but nothing drastic. the problem I had was the low quality of the timber, I paid £240 for a thin flimsy shed. IMO not fit for purpose. PLEASE BEAWARE OF THE SUBSTANDERED QUALITY. I did write a review on the web site but it has not been posted...can't think why

10/13/11  •  Votes (0)

Absolutely appalling. After sales team were rude and patronising. Ordered shed for wife's medical supplies and was given 7-10 days delivery window. Emailed on day 8 to find out if a delivery was imminent and didnt receive a response. Phoned on day 12, (10 working days) and was put through to a woman who spoke down to me and wanted to 'count' out how many working days there were from date of order 5th October to 17th October.

My wife now has nowhere to store her medical supplies and we can't move in the house. We still have no idea when the shed will arrive, if ever. An approximate date is the 27th october, WHICH BY MY CALCULATIONS IS MORE THAN 10 WORKING DAYS. They should not advertise delivery dates if they cannot stick to them. false advertising and very poorly trained staff. They really don't give a s*** about the consumer, all they want is your money. DO NOT ORDER FROM THIS COMPANY, STICK TO REPUTABLE DIY STORES WHERE YOU KNOW YOU WILL GET WHAT YOU HAVE ORDERED IN THE TIME THEY HAVE SPECIFIED>

An absolute disgrace - purposefully checked delivery timescales small print and called to double check. Ordered knowing that my shed would arrive in 2-5 business days - but now it turns out it won't. And there is NOTHING THEY CAN DO to help.

Feel very let down. Their table of delivery timescales can not be trusted in any way.

My personal opinion is that they deceive in order to get the deal and then rely on customers not being bothered to cancel the order.

My order is cancelled now - hideous company.