• SelectSpecs

SelectSpecs

Overview

SelectSpecs has a rating of 4.29 stars from 178 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SelectSpecs most frequently mention customer service, high street, and great value. SelectSpecs ranks 11th among Contact Lenses sites.

  • Service
    58
  • Value
    56
  • Shipping
    57
  • Returns
    26
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.8%
Positive
9
Neutral
0
Negative
2
35
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What reviewers want you to know

Positive highlights

  • Selsctepescs products are high quality and very good value and their customer service is excellent.

Critical highlights

No critical highlights yet

How would you rate SelectSpecs?
Top Positive Review

“Good Service”

Sheila S.
1/6/24

Good service from knowledgeable staff. Really great prices and lots of styles to choose from. Also like that you can get existing glasses updated to a new prescription.

Top Critical Review

“Great happy economic”

Carla R.
1/12/24

Very happy with my new glasses lenses correct arrived before due date and cost me less money than the opticians I have been use

Reviews (178)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (35)
Thumbnail of user sheilas1155
1 review
0 helpful votes
January 6th, 2024

Good service from knowledgeable staff. Really great prices and lots of styles to choose from. Also like that you can get existing glasses updated to a new prescription.

Products used:
Frame with Varifocal lenses

Service
Value
Shipping
Quality
Thumbnail of user kamalg24
1 review
0 helpful votes
January 6th, 2024

I used this company more than 10 years ago and I was genuinely impressed with the quality of the product back then. This time when I needed something with a clip, as transitions lenses are extremely expensive these days, I found it only online.

They stick to the timeline indicated during the ordering process so I was able to receive my glasses before Xmas. Quality was good and as expected. The glasses are shipped in a plastic, almost transparent case, but I kept my solid 10-year old case so I will use it instead.

I would only wish if they could sell clip ons separately for different types of frames.

Tip for consumers:
Reliable online service, just make sure your visit your optician to indicate correct eyesight parameters while ordering something from them.

Products used:
Glasses with a clip on

Service
Value
Shipping
Quality
Thumbnail of user jank298
2 reviews
0 helpful votes
January 6th, 2024

Absolutely delighted with my glasses and the price. Took slightly longer than expected to arrive but put this down to Christmas period. Will definitely be ordering more (was recommended to Selectspecs by my husband).

Service
Value
Shipping
Quality
Thumbnail of user ymjohnson14
1 review
0 helpful votes
October 26th, 2023

I had a very good experience and my glasses are lovely. As a first time customer, I would definitely recommend and use SelectSpec again.

Products used:
Prescription glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user levim110
1 review
0 helpful votes
February 24th, 2023
Verified purchase

Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.

I then contacted the company through their chat service 4 times, where I was given excuses, such as:

"We have your frame, now waiting for your glass to be ready"

Two week passes by for the next excuse:

"We have your glass, now waiting for your frame."

However, even after receiving these responses, I did not receive any updates for another two weeks.

Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.

Tip for consumers:
Just don't waste your time ordering from this comapany

Products used:
None as the product arrived

Service
Value
Shipping
Returns
Quality
Thumbnail of user karen.104c
1 review
0 helpful votes
August 7th, 2023

Been shopping with selectspecs for years, recommend to friends and family or anyone wanting new glasses, I've purchased from the really cheap to the higher end brands Jimmy choo, ray bans etc and always brilliant (even the £5 ones) buy from them once you won't go elsewhere again

Products used:
Reading glasses and distance glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeremyh974
1 review
0 helpful votes
October 15th, 2023

I bought two pairs of glasses,one pair were £6 and I splashed out on a second pair for £8, I can't believe the quality of the glasses for the price, excellent,just like on the advert on TV,I will be ordering more glasses from selectspecs

Thumbnail of user adriand320
1 review
1 helpful vote
February 17th, 2023
Verified purchase

High value products, fast delivery and personalised customer service. Never had a problem in the years I've used SelectSpecs. Highly recommended vendor.

Products used:
Three pairs of spectacles.

Service
Value
Shipping
Quality
Thumbnail of user db983
1 review
0 helpful votes
February 27th, 2022

Love my Ferucci Titanium rimless frames with Office prescription progressive lenses. But perhaps most of all I really appreciate Customer Service. Real people respond to your questions and address any problems experienced quickly. I would not hesitate to recommend this company.

Service
Value
Shipping
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Thumbnail of user simonthomas30
1 review
0 helpful votes
October 15th, 2023

The glasses were easy to order and arrived when promised
Very comfortable and at a good price
Items: 2

Owlet Premium OPAA142 - With Clip on Clear Lenses
Owlet Premium OPAA142 - With Clip on£117.0

Completed

Owlet Premium OPAA142 - With Clip on Clear Lenses
Owlet Premium OPAA142 - With Clip on£110.10
Completed

Service
Value
Shipping
Quality
Thumbnail of user lauraw2069
1 review
0 helpful votes
March 22nd, 2023

First time ordering glasses online. I am very happy, prescription is perfect and love the frames. So much cheaper too

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyc430
1 review
0 helpful votes
December 18th, 2022

To date I have purchased 4 pairs of prescription glasses and I am pleased with the wide range and prices. They do feel a bit plastic, but they are nice and light and I will definitely be purchasing more pairs from Selectspecs.

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user carlar353
2 reviews
0 helpful votes
January 12th, 2024

Very happy with my new glasses lenses correct arrived before due date and cost me less money than the opticians I have been use

Thumbnail of user leer413
1 review
0 helpful votes
November 25th, 2022
Verified purchase

Very good. I've always payed expensive for glasses ever since I needed to wear them, my last lot cost about £400. So decided to try these to save money. Got a pair of prescription for £28. And they are very good. Been wearing them since purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kennethk912
1 review
0 helpful votes
March 22nd, 2023

Time was taken not hurried every aspect explained carefully and clearly nice not to be rushed and felt like all my concerns were listened too and dealt with in a very positive manner

Tip for consumers:
Step into building

Products used:
Contact lenses and glasses

Service
Value
Shipping
Quality
Thumbnail of user mrn100
1 review
0 helpful votes
November 25th, 2022

Forget your high street stores these guys offer same products virtually and at a tenth of the cost. Good value good service ordered many pairs never disappointed...happy to recommend and will I use them again dam right I would

Just wish the turnround was faster but put that down to full order books and volume of work

Only issue is not them but the delivery company dpd it's like hunt the thimble if they can't get the parcel in the letter box and royal mail ain't much better

Other wise first class bang on service

Happy bunny me saved a fortune

Thumbnail of user anthonyc2083
0 reviews
1 helpful vote
June 24th, 2022

If you are looking for quality specs at a great value price then look no further. I have made multiple purchases and been very pleased with every one. The prescription sunglasses are highly recommended

Products used:
Spectacles

Service
Value
Shipping
Quality
Thumbnail of user jayner18
1 review
0 helpful votes
October 25th, 2019

I ordered my 4th pair of glasses from Select Specs (as my prescription changed) and each pair have been fantastic. There is a little delay in receiving them but that is negligible when you compare the quality and price. I shall continue using this service as now do my parents.

Thumbnail of user agnieszkat4
1 review
1 helpful vote
June 14th, 2021

I have ordered lenses from Guess, love them. Great price. The frames are beautiful. I will by more, Thank you

Thumbnail of user anniet126
1 review
1 helpful vote
October 21st, 2021

I ordered a pair of glasses to replace a broken pair. My optician said earlier they could repair mine was a minimum of 2 weeks. I ordered with Select Specs and within 10'days had well made and presented pair of glasses for a small cost. Excellent customer service, easy website to navigate and the quality of the glasses surpassed my expectations. I will definitely be using them again!

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user miag103
1 review
2 helpful votes
March 14th, 2022

While the Select Specs has an extensive range of frames and lens options they unfortunately are seriously lacking in customer service skills. Orders take forever and that is if they actually do show up. The worst thing is the complete lack of communication regarding orders as you stare at the screen in limbo hoping for an update.

Save your time, money and disappointment, and purchase your glasses from another retailer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karlac142
1 review
0 helpful votes
February 17th, 2020

I've used Selectspecs a few times now. The service is really good and so is the quality of the glasses. The low prices mean you can try out glasses that you may have never tried the style of before and see what works best for you. I am very forgetful and now I have glasses in lots of different places so that I'm not having to search high and low for one pair! It's also nice to be able to vary your look. I would definitely recommend and buy again from here.

Thumbnail of user natalien142
1 review
0 helpful votes
October 16th, 2019

The specs are flawless, high quality, fast service and reasonable prices. I really recommend you try them.

Thumbnail of user mercuriors.meme
1 review
0 helpful votes
June 26th, 2023

Great customer service, fast delivery, I got what i needed when i needed it. Pleasant and value for money

Products used:
glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user suep353
1 review
0 helpful votes
June 30th, 2021
Verified purchase

I was referred to this site by a work colleague because he and his wife order their prescription glasses from SelectSpecs. We have a vision benefit as part of our contract which is $350 per year for glasses etc. Usually, I have to pay $200+ over the $350 so I was a little skeptical about the quality of prescription glasses from SelectSpecs. I ordered some single vision (distance) with blue guard, thin and light, clear, UV coating, Anti-reflection, scratch resistant prescription lenses with a lovely frame. I was gobsmacked when the total was less than $100 including postage.
My prescription glasses arrived to NZ from the UK in just over a week and I love them. The quality is great and i love the blue guard lenses. The frame fits perfectly. I cannot get a decent frame for $100 in NZ so to receive prescription glasses of this quality is incredible really. I will continue to buy from and highly recommend SelectSpecs. Definitely more affordable than anywhere else I have heard of. Very happy customer.

Products used:
Prescription glasses

Service
Value
Shipping
Quality

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From the business

Prescription eyewear from only? 10 inc lenses & coatings. Up to 70% off high street prices. 10+ years online. Free delivery available.

Company Representative

Thumbnail of user jamesp1269
James P.
Typically does not respond to reviews

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