ScS

Carpet fitters appointed by SCS damaged my room. SCS are not interested. Rubbish customer service. Dont buy from them

Our carper was fitted so badly. The SCS assessor came out and said it us due to poor quality carpet! He also recommended that we take a pair of scissors and cut off the ends ourself. Our calls are never returned. My daughter fell down the stairs as it is loose and baggy. Awful

Issue with flooring that was supposed to have a 25 year wear guarantee. A technician came around to assess and said it was a fitting issue. Was then told by the store manager if it was a fitting issue it would have shown up a lot sooner than 4 years after being fitted. The store employee who we bought the product off also recommended the fitter. After numerous back and forth they have decided it's not their fault. Disgraceful customer service AVOID!

Of anyone's thinking of buying a new sofa AVOID ScS Sofas placed a order for a new sofa back in November that was due to come February it was then delayed till March tried to cancel it due to the delay and was told I couldn't as it was under 28 days. I then got a phone call 2 days ago to arrange delivery for this coming Monday. To then get a phone call today to be told it's arrived faulty and I could be waiting a further 4 months for a replacement. The customer service is the one of worse I have ever experienced.

Purchased two leather chairs £2400, after about a year the colour fsded and leather sterted to crease, both scs and the insurance we took out refused to replace or repair chairs saying it was wear & tear, pathetic service stay away from this company.

ScS is coning people every day from the minute you buy they lie to you con you, I was told several times free fitting on carpets when fitter arrived had to pay him or he said ill leave, sofas were faulty contacted scs they did not want to know ignore you mess you around they tell lies any think to not help you and leave you with faulty not fit for purpose sofas and carpets, the sofa you could feel wood digging into you carpet turned into holes within a week, court action to get money back if your reading this scs are a disgustingly vile company you should avoid, don't be fooled by there tv adverts that is the mistake my family did.

It started in the shop. Once you've paid, they make it clear to you that you will do as you are told. They give a very rough idea of delivery date, and it's clear that it will happen when it happens, and if you don't like it, that's just too bad. They have a weird arrangement with the fitters. You have to pay them in cash on the day. The actual fitting job was fine, except for the twin heaps of carpet fragments of snipped metal they left behind.
Problem was... three of the doors now refused to close. Hence the quick disappearing act. We contacted SCS who suggested we pay for a joiner to adjust the doors. Not their problem - modern carpets have deep piles. I asked why nobody had brought up this possibility, even when they made a personal visit to measure up. Anyway, they said they'd send someone round.
That was all three months ago. Not a word from them since. I suppose they reckon that if they just ignore you for long enough, you'll end up trimming the doors yourself, which is what happened.
Conclusion? Just don't. They don't care about their customers. From the second you sign on the dotted line, they couldn't give a toss.
Go somewhere else. Please.

Ordered suite from Dundee store in August 22. After a few date changes it arrived in December we only found out about date changes by checking ourselves.Wrong material and wrong colour. After many phone calls (at least ten minute waits for an answer every time), the replacement arrived in April 23.wrong material and wrong colour.In fact,identical to the first one.long drawn saga to get money back and suite taken away. Finally took it away 30th may. The amount of times we were told it was resolved when it was not was totally unacceptable. Useless.

ScS sofas west midlands are a very bad company left my family with faulty carpets fake sofa lazy-boy they lie lie and lie more, mess you around play the blame game my family had to take them to court we won all our money back I would advise anyone to avoid these scs low lives like the plague.

Bought a new settee £4500, Soon after the recliner broken, Engineer came told me needs a new part to be ordered 5 to 7 weeks delivery time. Three months later nothing, no phone call no email nothing. I call them was tols part was lost so would need to re order so another 5 to 7 weeks delivery with no guarentee it would arrive. No apology no nothing from scs. Worst company every to buy from. Stay away from them at all costs.

Wish I had read the review for scs before ordering we have now cancel our two couches due to there incompetence you don't deserve one star

First, just ordering a sofa was an absolute nightmare. I chose to pay in 2 with PayPal, and SCS too my first payment. But then decided to also take the full amount from my bank account.

That should have been the first sign. But then I got it sorted and all was fine, after a lot of hassle.

Planned a decorating job around our week off together. Ordered sofa and carpet. According to SCS the estimated dates were spot on with our plans. Now I find out that the sofa will arrive before the carpet, meaning a hassle. And both are going to be more than a week later than planned. Absolutely useless.

I understand a made to order couch. But I don't understand how it takes a month to cut off a piece of carpet. Other retailers I have looked at since can deliver within 3 days.

Avoid like the plague. And if you do use them, be prepared for a massive battle because customer service a joke. You will have to call. They ignore online chat and will NOT get back to you vai online contact forms.

Good luck.

Absolutely disgusting customer service from scs lay z boy is awful quality framework breaking away recliners squeak and lean to one side the framework is astonishing I paid over £3000 for a sofa and extra insurance that isnt worth the paper it written and covers for nothing! SCAM ALERT all I've had is people come out trying to say it's human damage! It's barley used! And On both ends in the same place sure and I suppose the collapsed cardboard armrests are too! Thanks lazy boy sofa and to think I went on good judgment more fool me! Now I have to find more money great one

From mis-selling. Telling lies, to agreed replacement sofa & chair motbeing delivered. 8 months & counting. Taken leave twice & divery cancelled day before. Just cancelled again. They just don't care. I've now complained to Furniture Ombudsman who are looking into it. 8 months, yes 8 months they've had my money! I've nothing to show for it. Don't buy from SCS

My sister in law is disabled and ordered a recliner chair from SCS Wigan, she was initially told 6 weeks for delivery and after 4 weeks I called in to get a delivery date of 3rd of August, the chair had not come by 3 pm so my sister in law phoned the shop, at no time did they call her, she now has a date of 16th August. This was supposed to be a priority order due to her physical problems. It's unfair that she has paid good money for this chair and still doesn't have it, we will never shop there again.

Ordered a 3 piece several weeks ago and up till now it has been cancelled 4 times. A very unreliable company, quick enough to take your money but not quick enough to deliver. Will never use this Company again.

Scs Suck At making sofas, I got a sofa bed & insurance for about £2,000, The top off the sofa keep coming off & the 10 year insurance it worthless, The only part scs is A Specialist in is bull$#*!, I hop scs go bust & out go out of business so they do not rip any one else off.

Ordered a leather sofa from SCS, after trying it out in the shop. Had to wait several weeks for it to arrive. The sofa that arrived was hard and uncomfortable, not at all like the one in the shop. Will not be buying from SCS again, and would not recommend them.

***Warning****This company are a complete and utter shambles. Do not buy from them. We ordered the first of what was going to be 3 orders from them. They came out and measured up and told us we would hear within a couple of weeks regarding a fitting date for our carpet. We paid them in full up front then waited over 2 months with no contact from them whatsoever, in fact we had to keep trying to chase them and it takes over half an hour to get through each time. Their customer support are very bad and tell lies to you to get you off the phone. We were told so many different stories about when our carpet would be delivered and each time it was a lie. They promise to call you back and never do.

The last straw for us was when they said they had lost our carpet after the manufacturer delivered it to the SCS distribution centre.

Their story was that it was due to be delivered to them on the 4th June but because it was delivered on the 31st May(early), the delivery was rejected at their distribution centre and sent back to the manufacturer.

They then said they could not find our carpet and would have to email the centre to look for it. But could still not give us a date. They have eventually given us a refund after a lot of chasing and phoning but they have now also lost future orders for other rooms and our sofa replacement, we will go elsewhere.

Do not buy anything from this company. We will NOT be ordering from them again. If you want a good professional service then avoid SCS

We ordered carpets and furniture in February 2021 and we were told carpets would be delivered and fitted in June. This did not happen apparently due to Covid as they have to come from Belgium. We asked when we could expect the delivery and were told 16 July, this date went bye and when we emailed for an update we were assured we could expect a delivery on the 16th of August. Guess what now the 17th and the goods are still not there. Called into shop where we ordered and were told the delay is because of brexit maybe the management should hold a toolbox talk to get all the staff on board with any new excuses they can find. We are seriously considering cancelling total orders for both carpets and furniture, mind you wouldn't be surprised they would care given the seemingly carefree attitude of people we have contacted, whatever happened to customer care and good service must think we are all thick in Liverpool. Shame on you ScS.

Went in store to place an order for a sofa and armchair in foam, replacing our old fibre sofa. Agreed throughout the entire process we wanted foam and actually got finance for the first time as this sofa was needed due to my partner being close to birth.

Finally delivered and its fibre. Rang store who said its been ordered in fibre and its £150 to upgrade to foam. Clearly in store adviser entered this incorrectly or there has been an issue down the line as we checked multiple times and agreed to pay the extra initially for foam cushions.

We wouldn't have ordered this incorrectly online, so why do we have to pay for an in store mistake?
Paperwork makes no mention of fibre or foam but now being asked to pay extra.

I'd honestly order online to make sure your order is correct, or go elsewhere. Customer support has been non existent.

I am absolutely disgusted with the way this company runs. And the qaulity of there goods.
We got sent a suite which was damaged in transit. So was stuck with it until new suite was ordered.
Then the replacement came.
What a bag of poo it is. Trying to stay polite.
Stitching all wrong and crooked. Material all loose and baggy. Insufficient stuffing. Poor qaulity material.
This is an inferior replacement to an identical suite that was returned.
Upholster came out. And agreed. Structurally was sound. But material wasn't stretched. Stuffing insufficient. Stitching not smoth etc etc.
So we waiting for scs. One week. Nothing.
So I rung and emailed.
Would deal with it as a matter of urgency.
There technician was reading the report.
2 weeks later nothing.
So i ring again.
Only to be told. Yeah we made a decision.
Forgot to tell you. We not doing anything. The suite is adequate.
Go away. No point appealing we won't change our mind.
Absolutely shocking company.
I will never return. And encourage everyone else to avoid these cowboys.

Terrible Service - Avoid this Company!

I called staff to arrange fitting and was told carpets were in the warehouse and I needed book my fitting asap.

I took the day off work to accommodate this request as the house is a rental property.

I called several times on the fitting day (which takes forever, as noone answers the phone) and waited in the rental property until 5.30pm as I was told the carpet fitters work late.

The carpet fitter didn't arrive. Noone from SCS bothered to call to rebook, explain or apologise.

I called to rebook for 10 days later - Again, noone called to confirm the fitting or give any information.

Without the carpet fitted I had to wait before the tenant could occupy the property.

Avoid this company, the service is terrible!