Scotiabank

Also, they starved me and left me in severe pain for weeks.

They didn't care.

My account was frozen a second time in a year in a year when I complained about excessive bank fee charges. They called it fraud but the fraud department said that wasn't true. And that the branch was closing my account. They didn't want me to get a refund.

Greed.

So, Scotiabank has held my husband's paycheck for 3 days now. He is a truck driver. Since Monday he has called the bank while out on the road, with no food nothing. How is it fair for us to have been with this bank over 40 years and they can just hold our $$$. We've NEVER bounced a cheque, not to mention he's been with the same company year's. We are closing our accounts as Scotiabank has now made us miss payments elsewhere. Shame on this bank. If anyone has a mortgage, do not go to this Bank as they keep your hard earned $$$ from u when you need it

June from Lethbridge branch is amazing and fully understood our situation God bless you June thank you so much

Well
I upgraded my cell phone and I had no issue to log in any bank except Scotia bank.
First of all I wait almost 25 minutes to attend my call. Then their system does not recognize my password
Then I change my password, but still not able to get through.
Then start 2 step verification, what the system wants me to do it doesn't exist there.
Finally they skipped this condition then I was able to get through.
All together I spent almost 1 hour.

I've been scammed and manipulated for a mortgage I received from an employee of Scotiabank.
The procedure was completely unethical and criminal.
I was forced to sign will under duress and charged with many fees which did not make any sense.
I was also advised by pro bono to file a complaint with both Scotiabank ombudsman and the Law Society of Ontario Ombudsman.
I've received a call from the Law Society but not from Scotiabank which I'm assuming they are hiding and are very unprofessional for not returning my concern.
Stay away from the Scotiabank to avoid be scammed and taking advantage of.

I had problems with my credit card but it could not be changed so I had to cancel it. Unfortunately, my accounts were closed to ( not what I wanted) & I had to threatened to take the Ba k to small claims court to get my money. They did not answer my messages. Horrible service.

Although Scotiabank TV ads claim that customers rate the bank's online services the highest in Canada, my experience is that the service is just so-so. The ATM machines have complex or poorly designed screens and the machine gives cash before the customer withdraws the card, resulting in cards that are frequently left in the machine. Moreover, the online service and ATMs are often out-of-order resulting in repeated attempts/visits. Security for online services, including that provided by third parties, is excessive and frustrating. For example, I cannot reorder cheques online because my last order was two years ago. If there was a problem with my account, I am sure it would have shown up before now. I have to visit a branch to reorder--brilliant idea with COVID! The best thing the bank has done for customer service since the good old days when you had to visit the bank for everything is to increase their opening hours. Online service is too unreliable; at least with banking hours there is some stability.

I've been with this bank for almost 5 years and have checks that bounce for amounts under $20 even when they know my direct deposit pay checks are deposited in the following 24 hours.

Crap company. Lies upon lies. They don't answer phone calls and most locals don't have voice mail. If you're lucky enough to find a voice mail, they won't return your call anyway. Avoid Scotia

I've spent the past 2 years attempting to manage my account with Scotiabank Turks & Caicos. They have requested repeatedly forms of documentation like drivers license, passport, personal and business documents etc. etc. Yet they continue to make ridiculous excuses to keep me away from my $5525. I think they are simply trying to make me give up so they can steal my funds. Scotiabank, I have retained all the email communications illustrating how crooked you are. Care to challenge me to release these publicly and humiliate your company further?

If thier is an issue the manager or assistant manager are stupid tp the limite they have no minimum skills to solve snd they take more than usall time to solve an issues like things in tow days to solve it yake them over amonth snd the dont care and show no interest

I've been. Customer Scotia bank. Many. Years I put a insurance cheq in. Account. They. Hold funds. They think. Insurance. Company. Will. Bounce there cheq. There not. Fraud. Government. Might. And hold there cheq not. Happy. Thinking. Of. Finding. New. Back. If. I. Go. My whole. Family. Will. Go so they. Will have a lot. People leave they have. Friends as well as I do. Keep. It up Scotia bank. You keep treating. People. Like this you. Will be out business

Had schwduled a transfer between mt Scotiaban accounts for 1 Dec. Checked today at 8am PST couldnt find it anywhere so resent. Then checked later today and it had happened twice, sending my account into arrears it was between two current accounts where normally you see things immediately.

Woke up this morning unable to access my savings account which holds all of my funds. When I contacted them to find out why, I was told it was due to site maintenance and is expected to be done by 6pm. I explained that I didn't recieve an email or text giving me any notice this would be happening or I would have transferred funds ahead of time. I was told I did get a notification but it's only sent to my app or online messages on my Scotiabank account. So I would only see the message if I logged on and noticed it myself. I explained that i needed access to my funds as my 12 year old daughter had a volleyball tournament out of town today. And I have no options to borrow and shouldn't have to. I was basically told it wasn't their problem and there was nothing they could do to help. So now my daughter will miss her tournament after working so hard just to make it to that level. I can never give this day back to my daughter and Scotiabank could not care less. I will be closing my account as soon as my funds are available again. If you bank with Scotiabank you could wake up with no money one day. That is a fact.

I've never been to a bank where no one knew anything about their own products and services. Don't take any financial advice from their brain dead advisors because they'll just screw you over. Do your own research.

Every advisor I spoke didn't know $#*!, gave $#*!ty advice, and just kept passing me onto the next person. Even the manager sounds like he hates his life and doesn't want to be there. I'm never banking with Scotiabank again. It's a sad excuse for a bank. They might as well hire AI to answer their calls. At least I'll actually get helpful information. Asking them questions is like pulling teeth. I have to ask the same question ten times for them to get it and then they tell me ten different answers and transfer me to at least three people. No one wants to take any responsibility and help customers out. They should all just quit.

Just phoned Scotiabank *******842 to enquire about opening a Momentum Plus Savings Account 5.15% for 5 months and 2.40% Welcome Bonus. Automated service advised wait to speak with agent is approximately 15 minutes. They just lost my business. I see they only have a rating of 1.24* meaning the majority of customers are dissatisfied with their service. No wonder stock has tanked.

They offered a special interest rate on a new account. In order to get the interest you had to keep the funds locked in for 5 months. After 5 months they refused to pay citing some small print in their agreement. And they also refused to reconsider since I do not have a mortgage with them (I already paid it off) and because I do not keep 100,000+ in my bank account with them (it is invested with their Itrade division).

It was really great experience to talk to Customer representative (Mackenzie) to resolve my banking issues. I feel so glad. Thank you Mackenzie for your wonderful support.

The web site is not working and the staff in the branches are masters of NOT doing things! Big, slow and lazy type of organizations that you should stay away...

Worst service ever at bank level with tellers, rude, and ignorant, and refused to look after me after asking for branch Manager at Tacoma Dr. in Dartmouth, NS. The branch Manager finally came out, and asked me to leave. I told her I would not be back to this branch again, after how I was treated, and she said good. I was trying to pay CRA for my mothers taxes, as she's with Alzheimer's.

Opened a bank account for my 14 yr old. He forgot his online banking password and it wouldn't let him proceed even after following all the prompts. Called in. Waited 20 mins and then the representative after asking a ton of questions said we would have to physically go into the bank to change the password because are accounts are not linked and he is a minor. Hello! What kind of terrible process is that. Definitely considering switching banks.

To deal with Scotia Bank It's mere wastage of time & money. If you visit the branch as per appointment, you still need to wait there a lot that spoils your whole day schedule. If you try to contact them on phone, they put you on hold for 40,50 or even more & then disconnect without saying a word.
I'm so very much disappointed.
Please verify the facts before even thinking of choosing This bank.

Good luck

Customer service consists of a mandatory conversation with a robot before being informed that wait times to speak to a human are "greater that 45 minutes". I have done so twice already today only to be cut off after the long wait without actually speaking to anyone. After many years with this bank, I am now on the hunt for an alternative. Who in their right mind would continue to accept this kind of treatment?