The phone on the website doesn't work, they don't reply emails.
Scentmall.co.uk Reviews
123 reviews:
NOT RECOMMENDED!
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123 Reviews for Scentmall.co.uk
Review Highlights
I wish I had found this review site before I ordered.
Rubbish, order perfume which is coming from bosnia.
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1/19/11
Part of the Scentmall scam system - see full comments listed under scentmall.net They operate several websites including scentmallcatalog.com All are scam sites. They will either deliver nothing or occasionally ship fake rubbish. Check on google with 'scentmall' plus 'scam' or 'fraud' or 'fake' - hundreds of thousands of people have been ripped off. These are major international scammers stealing millions of pounds from people.
6/30/10
after my 18 emails went unanswered over a 2 month period i finally got a reply from them.....as they had seen my review on this site!!! as follows.........
Dear Caroline,
My apologies for the delay. From our office informed me about your comment on SiteJabber.
I'll be happy to resolve your issue and give you a £25 voucher as compensation. Could you kindly remove it because our reputation is suffer.
Kind Regards,
Alex Ivanova
i kindly replied that once i received the perfume that i ordered and i everything was resolved to MY satisfaction, i would....now that email has gone unanswered and that was about 2 weeks ago!!!!
They are con artists and make you believe it comes from the UK!!!
wish i had read this before i wasted my money on this company.
9/6/10 •
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I'm starting the Facebook group to warn people tonight, my works for London Met, and has also started the appropriate balls rolling. I have also just emailed BBC's Watchdog :)
11/4/10 •
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What sort of a voucher I wonder? Don't believe it till the money is back in your account. I too have been waiting 2 months. Email UK European Consumer Centre (ukecc.net) -they know all about them, so do BBC Watchdog. Their phone numbers in the UK are owned by Skype (contactus@skype.net)
11/30/10 •
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I got the same email but also threatening my company/business here in the uk..... disgusting!!
11/30/10 •
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I wish I read these reviews before I purchased too :( wondering if my perfume is going to turn up. I have only just purchased it, does anyone know if I could cancel and who to contact?
1/3/11 •
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ScentMall continues to commit international internet fraud!
1/3/11 •
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Believe it or not, but after sending loads of emails and getting in touch with the various authorities, I received a refund of £35 into my credit card account just before Christmas. I'm still a bit short due to postage and all the wasted calls to the London number and others, but I expected nothing especially as I forgot to get a certificate of posting when I returned the dud Coco Chanel.
1/4/11 •
Votes (0)
I'm experiencing the same situation, none of my emails are being acknowledged and every time I call Im either hung up on or get a busy signal. My luck was slightly better than some of yours, I received my purchase 2 weeks late and it was the wrong perfume. I had only purchased from this site because I found a perfume that has been discontinued and the one I received I could have bought at our local mall!
1/4/11 •
Votes (0)
Guys the only way to get the money back of them is to make a dispute claim with your bank/credit card provider. That is what I have been advised by Santander, and it worked. All you need to do is fill a few pages questionnaire about the transaction, then add copies of any correspondence and also your proof of posting the goods back to scentmall. After three working days I have received money back through my bank- but Haven't stopped there. I also reported the case to Action Fraud in the UK. This is a special department of Police that is dedicated to fighting all kinds of fraud. Let's put a stop to this.
2/3/11 •
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I tried to claim my money back through santander but it wasn't accepted? Cant think why is wasnt either?
7/28/11 •
Votes (0)
9/14/10
EVERYBODY PLZ BOMBARD - RADI.NAYDENOV@GMAIL.COM FOR YOUR REQUEST FOR YOUR MONEY BACK. HE IS THE REGISTRANT FOR PERFUMES.BG - THE ROBBERS WHO TAKE OUR MONEY FROM OUR ACCOUNTS WHEN WE INNOCENTLY PURCHASE FROM SCENTMALL.CO.UK OR SCENTMALL.NET (WHATEVER THE CROOKS CALL THEMSELVES). IF YOU CHECK WITH YOUR BANK OR VISA YOU WILL SEE THAT IT SHOWS UP AS PERFUMES.BG WHEN YOU PURCHASE FROM SCENTMALL. PLZ EVERYBODY WHO HAS BEEN CONNED AND ROBBED - BOMBARD THIS CHEAT WITH EMAILS FOR YOUR MONEY BACK AND WHEN COMPLAINING ABOUT SCENTMALL TO THE UK WATCHDOG & EUROPEAN CONSUMER CENTRE - BULGARIA - PLZ ADV OF THIS CHEATS EMAIL ADDRESS. THEY MUST NOT BE ALLOWED TO CONTINUE TO STEAL FROM INNOCENT, TRUSTING PEOPLE. CAN EVERYONE PLZ ALSO EMAIL WWW.BBC.CO.UK/WATCDOG AND COMPLAIN.
!!!!!!!!!!!!!!!!!!!! PLZ ALSO NOTE !!!!!!!!!!!!!!!!!!!!
DOMAIN NAME SCENTMALL.CO.UK
REGISTRANT PERFUMES LTD
REGISTERED THROUGH GODADDY.COM.INC
THEIR REGISTRATION HAS BEEN SUSPENDED FOR SPAM & ABUSE.
YOU CAN FIND THIS INFO ON WHOIS (THROUGH BBC WATCHDOG WEBSITE - JUST CLICK ON THE LINK).
THIS WOULD EXPLAIN THEM CHANGING FROM SCENTMALL.CO.UK TO SCENTMALL.NET
THANK YOU THANK YOU THANK YOU
This is a similar experience to mine. Didnt get the Fendi I ordered but a type of Channel. They would not send replacement until I returned it but offered me a voucher. Eventually I have returned the perfume but am now unable to get through by Email. I am grateful for the e mail address above which I will contact Audrey
12/18/10 •
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ScentMall continues to commit international internet fraud!
1/3/11 •
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6/23/10
The phone on the website doesn't work, they don't reply emails. I'm going to report fraud.
ScentMall continues to commit international internet fraud!
1/3/11 •
Votes (0)
6/23/10
I have been sent a fake perfume. I ordered an Armani Code Eau de Parfum 50ml, and received a 100ml bottle - which doesn't even exist!! Total con. Telephone # doesn't work, and they don't reply to emails. Perfume actually STUNG when i applied it.
DO NOT USE THIS SITE!!!
6/21/10
I ordered Alien perfume and recieved Angel perfume! I decided not to go to the bother of asking for them to exchange it as I also wear Angel. Upon opening it, the colour and packaging does not resemble the bottle of Angel I have already - DO NOT BUY FROM THIS SITE. THEY ARE CON ARSTISTS
8/18/10
Quickly realised after ordering the product and no confirmation email that I'd been fooled into purchasing, no reply from phone, or replies to email.
This company is a fake as their products, if you actually get anything, they advertise on Google heavily - Google should act!
6/8/10
Rubbish, order perfume which is coming from bosnia. The phone number is engaged and they do not reply to emails. Still waiting for my perfume/refund or at the very least a reply to my email!!
and they have now emailed me!! with a copy of this comment attached. think they spend too much time surfing the net than on customer service
6/10/10 •
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6/5/10
Not particularly the website but the company sent me the wrong perfume and now won't reply to my emails. The phone supplied on the website does not work! Very upset...
i also ordered off this website and received the wrong perfume and all 17 emails have gone unanswered! i even re ordered it yet didnt pay just put a note on the order to contact me regarding previous order and all they did was send me an email saying i hadnt paid!!?
6/8/10 •
Votes (0)
I have just had the same problem - they sent the wrong perfume and I cannot get reply to my emails - what a shabby company - they should be booted off Google!
6/18/10 •
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I also ordered from this website and wrong perfume arrived e mailed and they did respond giving me a voucher, with stupidly i reordered the original perfume i wanted. Again wrong item sent e mailed them got an address to return and have not heard from them since or had refund. Now website no longer there. THIEVES SOMETHING SHOULD BE DONE
9/28/10 •
Votes (0)
Just for your information the website is now scentmall.net and perfumes.bg MAY be linked to this company also!! Almost same website and the Ltd company is the same on both websites... They are a big scam!! If only there was something more we could do!!
9/29/10 •
Votes (0)
I've had trouble with this company since June and never received my perfume. Fobbed off with broken fake scent bottle. Reported them to UK European Consumer Centre who state that it seems that they may be trading fraudulently and a letter was returned undeliverable and emails not answered. They also say that there is some doubt as to the legitimancy of the claims that they are based in Bulgaria! They are passing the information to the relevant authorities in the trader's country! PLEASE DO NOT BUY FROM THIS COMPANY!!!
9/29/10 •
Votes (0)
Just an update on this company , I have managed to get an email from Mr Kostadinov and this is what he had to say;
Hi,
I am sorry you received the wrong products. I am going to process the documents for your refund to bank but first you need to return what you have received. I would also ask if you could send me the receipt from the post office so I can refund the post office charges also.
The address you can return the products is:
Perfumes Ltd.
692 Str. No. 10
1618 Sofia
Bulgaria
When you send back the products let me know so I can arrange the refund.
Kind regards,
Ognyan Kostadinov
Complaints department
o.kostadinov@perfumes.bg
I hope this helps, Good luck guys.
Benali
1/31/11 •
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I got the same response two months ago but nothing has happened
3/10/11 •
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After eighteen months of unanswered correspondence I contacted EC Trading standards in London. about twelve months ago.They persisted and two weeks ago I received half the refund. I contacted EC again and they persisted with their colleagues in Bulgaria and I have now got the refund. Mr Kostandinov also made similar promises of refunds but they never came. Hope this helps.
5 minutes ago •
Votes (0)
9/8/10
DON'T BUY FROM HERE UNDER ANY CIRCUMSTANCES! Ordered one perfume, got a bad copy of Coco Mademoiselle instead. Emailed them and they told me they had to send as they didn't have the perfume i ordered (despite it still showing as in stock on their website) or i could return it. I opened it and discovered it wasn't real so contacted them to say that and that i wanted a refund. They gave me an address to return it to and i have now been waiting for 2 months for a refund which is obviously never going to happen. I have contacted the UK European Consumer Centre who will be looking into this and will also take this further in order to get my refund.
That sucks. Did you try disputing it with your credit card? Did it say that it was real or counterfeit perfume on the website?
9/8/10 •
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The website says 100% genuine, what a joke! I only ordered as they said they had a perfume which i cant get anywhere else. Paid through Moneybookers who can't help as something was delivered. I am waiting for European consumer centre to contact me now.
9/9/10 •
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As already reported on sitejabber, I too ordered Fendi for Women from scentmail and received Coco - I wrote by email and was eventually offered either a voucher or to return which eventually I did. However I am still awaiting the perfume and have lost over 50pounds sterling. All the emails I send to customer support are now returned by the postmaster. It is deadlock. What can I do
Audrey
12/31/10 •
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Audrey,
It seems like this is a pretty persistent business and am not sure there's much you can do. I would suggest, if you haven't already, to read the reviews in case there are helpful suggestions: http://www.sitejabber.com/reviews/www.scentmall.co.uk
Perhaps check out the conversation as well: http://www.sitejabber.com/reviews/www.scentmall.co.uk?mode=talk
The business is apparently a bonafide scam out of Bulgaria, meaning it's unlikely you'll get anything you want. The first thing to do, if you haven't already, is to dispute the charge. You can also report the business with the organizations listed here: http://www.sitejabber.com/consumer-information/how-to-report-online-fraud-and-scams
Sorry this happened to you and best of luck,
T.
12/31/10 •
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Hi Lesley,
just out of interest - did you ever get any money back from this scam? I paid them by debit card and my bank opened a dispute and refunded me after about a month.
4/12/11 •
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8/9/10
Ordered 2 bottles of Dune, 1 bottle turned up after 4 weeks from the middle east! It was a fake. Contacted Scent mall 3 times and they offered to examine my purchase if I footed the bill to send it back. Went to my credit card who refund the money for the lost bottle (more like they never sent it, why would you send 2 bottles to the same address in different parcels?) but the fake bottle I had to send to Cristian Dior and get a written report. Guess what? It was fake. Waiting for credit card company to reimburse. Totally avoid! You might think your getting a good deal but all the hassle and money it has cost me I wish I had known better.
Margret
Too bad for you, but I hope the situation gets resolved. Everything is the web is not what it appears to be. Anyone can advertise by settingup a nice website, just like folks advertise in the newspapers and radio, we just have to be more careful.
8/9/10 •
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7/1/10
Ordered perfume which I have not received. E-Mailed Peter Milev,Customer Support, on 3 occasions requesting my order or a refund.Like others they have chosen to ignore my request. I have told them that if I did not receive a reply by today,the 1st July,2010, I would assume that they were trading fraudulently.You've guessed it!!! NOT A WORD.Keep well away from this lot in Bulgaria.
6/18/10
WARNING: They sell counterfeit goods. Do not purchase from them.
11/15/10
DO NOT VISIT OR PURCHASE ANY THING FROM THIS COMPANY/WEBSITE-THEY SELL COUNTERFEIT/FAKE PRODUCTS AND WHEN YOU TRY AND GET A REFUND, THEY FOB YOU OFF WITH OFFERS OF VOUCHERS ETC.I PURCHASED CHANEL ALLURE SENSUELLE RECENTLY AND WITHIN MINUTES OF PLACING THE ORDER, I VISITED THIS WEBSITE AND READING THE COMMENTS, I CANCELLED THE ORDER WITHIN 15MINS!! THEY TOOK PAYMENT FROM MY BANK AND WHEN THEY EVENTUALLY ANSWERED ONE OF MY NUMEROUS E-MAILS, THEY STATED THAT THEY COULD NOT CANCEL THE ORDER.THE SAID ITEM ARRIVED AND IT IS QUITE CLEARLY A FAKE.I E-MAILED AND ASKED FOR AN IMMEDIATE REFUND, THEY REPLIED OFFERING A FULL REFUND IF I RETURNED IT OR I COULD KEEP IT AND HAVE A £20 VOUCHER..NO DOUBT TO PURCHASE FURTHER FAKE PERFUME! I DECLINED THEEIR OFFER AND I HAVE INITIATED A DISPUTE PROCEDURE WITH MY BANK OVER THIS.I HAVE HAD TO RETURN THE SAID PRODUCT TO TO THIS, AT A COST OF £3.13...I WAS SURPRISED AT HOW CHEAP IT WAS TO SEND IT BY AIR MAIL. MY BAND HAVE STATED THAT THEY WILL PURSUE A REFUND.HAVING READ SOME OF THE OTHER COMMENTS ON THIS WEBSITE, THOSE OF YOU WHO HAVE PAID BY DEBIT CARDS SHOULD CONTACT YOUR BANK AND DO THE SAME.YOU WILL HAVE TO RETURN THE SAID PRODUCT IF YOU HVEN'T ALREADY.HOPE THIS HELPS
11/5/10
FAKES - FRAUDSTERS - DO NOT USE
They'll send you both fake and the wrong stuff, and although it doesn't look like it, they are based in Bulgaria. Please report to Watchdog, and to the UK ECC (google it - they know about them) and complain. Google should also take responsibility for displaying the adverts. Don't buy anything from them, you will lose your money.
10/28/10
absolutely appallling - ordered Romance by Ralph Lauren given discount price of £41.07. They immediately took £45.11 out of my account - after e mails of complaint I eventually rec'd a FAKE bottle of Coco Mademoiselle (can these people understand anything at all apart from scamming??)
Have reported them to Chanel - who already know of them and are trying to get them stopped - but they just open up again under another name. They need dragging thru the courts - BLOODY THIEVES!!
10/26/10
I am sorry to say, I have been conned too, but it gets worse!
I was sent the wrong aftershave, after I complained they said please return the package and we will send you the correct aftershave I ordered Jaipur and received Platinum EGOISTE, it is probably a fake too.
The matter that makes all of this worse is that I have contacted Mastercard and they say to me, get it authenticated by a trader that the goods I received are wrong, I did this.
Subsequently Mastercard say, please return it, get proof that the goods have been received and we will refund your money.
I have explained to Mastercard that this company do not even acknowledge my calls, do not answer calls, do not answer e mails, have switched from being a .co.uk to a .net company and thus what chance do I have of them acknowledging that the wrong goods have been received in Bulgaria!
I think Mastercard too are most unreasonable in this matter, it would be sensible for them to withdraw Mastercard services from them and yet they are allowed to continue to trade and there is no protection from the credit card company, considering they like to boast that there is consumer protection if the credit card is used.
I would like to know where to go next from here, any advice gratefully received.
9/1/10
PLEASE PLEASE PLEASE DO NOT BUY ANYTHING FROM THIS WEBSITE, FAKE GOODS, NO PROTECTION FOR THE BUYER DUE TO LOCATION OF SELLER BEING IN BULGARIA, NO UNDERSTANDING OF CUSTOMER SERVICE (THEY LIKELY CAN'T SPELL CUSTOMER SERVICE) & ONE SHABBY & SHADY SET-UP.
Please don't be fooled by the website, it is very cheap & easy to set-up a swanky website which is easy to use & does exactly what you would expect it to.
Purchased Chanel Allure 50 ml, received Chanel Allure 100 ml but clearly fake, the kind you can purchase down the local market or from your dodgy friend! A blind person could tell the difference between what I received and the real thing. The people associated with this website are morons if they think we can't tell the difference, so this leads me to believe that they are just plain thieves & crooks.
Please don't buy from these people, who knows what our money goes towards, organised crime perhaps!!! CAVEAT EMPTOR (Let the buyer beware)
From a very unhappy person, & no, i have never posted any negative reviews for anything before & would not want to damage the reputation of any reputable business or company, but felt the need this time, I am a genuine 100% rated ebayer seller/buyer & a very honest person.
THIEVES WHO I HOPE NOT TO MEET ANYTIME SOON!!!
Exactly how I feel - have never posted a negative report before but have been so ripped off by these con artists I want the world to know. WHAT CAN WE DO TO STOP THEM?? MARTIN LEWIS WHERE ARE YOU WHEN WE NEED YOU??
By the way - when I reported my fake bottle of Chanel (which wasn't what I'd ordered) to Chanel themselves they knew of ScentMall before I even mentioned their name. Said ScentMall keep changing their name to keep ahead of the game
11/16/10 •
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6/21/11
I paid for a 100ml Pure poison on 12th May 2011 - I received an immediate payment receipt, followed by immediate dispatch notice (which I felt highly unlikely!) along with a Royal mail tracking number, that has consequently never been recognised by RM website. Item never received and any email i've sent has been returned. What fooled me was the fact that I found this website on price dumper and thought it must be genuine... Big mistake! Do not throw your hard earned money away - don't buy anything from this site they're thieves!!!
6/13/11
They sent the wrong perfume which I then had to return to Bulgaria at my expense and which they now reckon hasn't reached them. Oh and the UK phone number doesn't work and now emails are bouncing back as undeliverable...
that's because they're a notorious organization known for scamming folks out of their money. there are variations of scentmall. see these reviews:
http://www.sitejabber.com/reviews/www.scentmall.net#27
http://www.sitejabber.com/reviews/www.scentmall.org#19
6/13/11 •
Votes (0)
8/25/10
I ordered Christian Dior Dior Essence on 13th August and made payment via Money Booker. I have not received my perfume and despite emails I have received no response. I contact Money Booker and was advised that they have no complaints recorded about this company - I referred them to the reviews which they seemed totally disinterested in. They said they would investigate and would email. To be fair they have emailed me but the content has concerned me which is 'We will contact them and if no reply in 5 days would consider your case as non-delivery and further action taken. However all send and receive money transactions are instant, final and irreversible as stated in terms and conditions' This does not instill me with confidence. I am now of the opinion that I may not get my perfume and if I do it will probably be fake and in any event wont get my money back!! Also I have contacted Trading Standards and this company is in Bulgaria!!
8/25/10
Yuck this sucks. This is why most people stick with well known money transaction places such as Paypal. Money Brookers could be a legitimate company, however, the people who use it are not. Just like Western Union is an okay company, but doesn't protect the consumer so sellers use it abound to scam people. =/
Do you mind putting this information on the review page itself so that way others can see it too and how you rated it? Thanks a bunch.
9/10/10
please be aware that as of today they have changed their web address to www.scentmall.net
9/10/10
Also, can anyone who has had problems with Scentmall please contact the UK European Consumer Centre Network. You can fill in an on-line form and they will contact you. They rang me today and they are going to take this forward. The more people who have had problems the better. It really isn't a waste of time, please do this as it is just letting them win.
The UKECC are the same as Trading Standards but the part that deal with European problems.
9/14/10
I also have had problems with scentmall after 6weeks I was sent a parcel that was not the product I ordered and paid for. It was a damaged fake. I will be in touch with UK European Consumer Centre Network. If I don't get a refund I hope that together we can put them out of business for good. K.
12/8/10
I tried to post a review but it wouldn't register. I'm furious that I wasted money on a fake, and not even a fake of what I'd ordered in the first place! I just wish I'd looked up this company BEFORE I ordered from them! It wasnt until my confirmation email came through that I got suspicious! I immediately contacted my credit card company to see if I could stop the transaction. It was too late but they recommended that I cancel my card immediately and they sent out a replacement.
I've tried to email and 'phone Scent Mall but no response whatsoever!!
1/21/11
I GOT MY MONEY BACK!!!!!!!!!!!!! I posted a review on the 4th of Jan. Please read to see how. Took a few days longer than it should have but i recieved a FULL refund. Please everybody do the same and you should recieve you money back
1/31/11
Just an update on this company , I have managed to get an email from Mr Kostadinov and this is what he had to say;
Hi,
I am sorry you received the wrong products. I am going to process the documents for your refund to bank but first you need to return what you have received. I would also ask if you could send me the receipt from the post office so I can refund the post office charges also.
The address you can return the products is:
Perfumes Ltd.
692 Str. No. 10
1618 Sofia
Bulgaria
When you send back the products let me know so I can arrange the refund.
Kind regards,
Ognyan Kostadinov
Complaints department
o.kostadinov@perfumes.bg
I hope this helps, Good luck guys.
Benali
2/15/11
I wish I had seen all these reviews before I placed an order tonight. Can someone tell me / confirm is Scent Mall the same Company as ScentMall. I assume it is and that I will be one of the many that have been caught out in this scam. The company Scent Mall that Ive ordered perfume from their address is in the Seychelles .. Im now totally confused and very concerned.
2/15/11
Hi I also had a email from Ognyan Kostadinov, I didn't send back the order sent to me but did say that I would get on any complaints web site and keep on until things where put right............I got my money back. So don't let them off keep complaining on the internet so everyone knows about them.
6/13/11
How do I get money back from this company? They sent the wrong perfume and now reckon they haven't received it back so I've lost out,
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Nicole J. They have sent me nothing but Fake chanel and i paid to send it back and now they say thay cannot find anything sent from me so they will not give me my money back. I ordered in December 10th and it's now March 10th! 3 months and they have just stolen my money! terrible scam and they need to be STOPPED!
leanne b. This sounds exactly what has happened to me, ordered 6th Dec and still no where today expect email after email back and forth trying to fob me off..I have just forwarded them the link to this page to let them know about it. They even had the cheek to do it to me and on every single one of my emails, my work signature was attached....I work for a good law firm! you'd think they may be slightly more cautious but no, obviously desperate for an extra £30 to add to their fortune! - what can we do about it?.....i may have to seek advice - haha at least my legal back up will be free!!! bastards!!!
K D. Whatever else you do, contact your bank and credit card company ASAP and start a dispute procedure. That is your main chance to get your money back. Then help chase these *$%&£$2 s down!
leanne b. Thanks, I will do! - Seriously though, how on earth have they got away with it for so long?! - It's absurd that ppl can do this for years! I usually check reviews about websites too and I'm kicking myself why didn't I check this one - it would have been much easier!!! Thanks again.....
Siobhan C. Siobhan. Conned like all of the rest. Ordered one thing got another, however did receive an email from them, asking to send it back however thought I will never, ever see the refund.. I have no way of knowing whether aftershave I received is fake but I truly suspect it is. I am going to lodge a complaint with Trading Standards.
Louisa B. I have finally received my full refund of just under £500 from them by a little bit of clever thinking. All of you need to email a guy called Radi at Radi@naydev.com Apparently, he is Scentmall's lawyer. I accused him of being just as much as criminal as they are for representing them.
I found a lawyer in Sofia, Bulgaria - didn't use them but he didn't know that. I simply stated that I had been advised to hold onto the counterfeit goods for inspection for when this goes to court and copied the lawyer in on the email. Suddently... A FULL REFUND.
If you need some help, contact me on 01582 737863. I don't charge - I just don't want to see other people get ripped off.
Gemma T. Hi there, I have just come across your comment. I really wish we had seen all these comments beforehand. My mom ordered from this site in April as she searched on google for an american scent for men called 'Fendi' cause its really hard to find and we cant get it here. Anyway scentmall.org came up and she ordered from there, the site looked fine, there were contact details, good reviews everything seemed legit. She received scents but they were the wrong ones-she got sent chanel perfumes. She didnt dare open them as she knew she wanted a refund or the correct perfumes sent out straight away. We contacted them (I had to help out as she wasnt sure how to go about everything), we received a reply saying we had to send the scents back with cost to us as they didnt have anyone to collect them or anything like that and that when they received them back we would have a full refund. We sent them back recorded delivery so we knew when they had received the items but on the site it isnt clear whether they had been received or not :-/ we have contacted them SEVERAL times saying how angry and disappointed we were that we had been treated like this. Several emails we have sent since we sent them back and not one reply!!! My mom got a claims form from the post office and I went to go back onto the site today just to see and there isnt no such site anymore-so it has either been closed down or taken off. Also the last email we sent last week saying we were going to take it further if we didnt hear anything has come back as failure to send-so it looks like they have cancelled their email account aswell. So angry and upset, cause my mom never has any SPARE money so to say even though she works full time, but she was treating herself cause she really likes this perfume and she can never find it. So now all she wants is her refund so just need to decide what step to take next. I know you said you contacted the so called lawyer but did you have to give him your bank details again? As my mom is unsure about doing that and doesnt know whether to just go into her bank and take it up with them. They are an absolute disgrace and I just want my mom to get her money back! Any extra advice would be great :-)
Louisa B. Hi Gemma, can you please get in touch with me (Louisa) on 01582 737863. I am currently helping a lot of people get their money back from this rotten egg. It isn't difficult and won't cost anything either. I managed to get back just under £500 from them.
Lesley P. How do you get money back from them?
Gemma T. Hi Louisa is there anyway you could send me a PM on here about it? I am not too familiar with the site. Or is it safe to give my email address over here for you to email me about it? I contacted trading standards in my town about it and they have requested all the details, evidence etc...to deal with my complaint but she has said that she can't gaurantee I will get the refund for my mum as they dont have the statutory power to do that :-/ so I am thinking is that going to be a waste of time, cause it's alright complaining and what not but I just want the refund for my mom. She needs her money back! So angry about it all I really am. Im too polite to be swearing my head off on a public website but you should hear what's going through my head.
carly n. This has happened to me also and i have tried everything possible to get my money back, post office, my back etc and still nothing! I ordered in December so it is now 7 months and feels like im never going to get my money back. Can someone PLEASE help or advise me? Thanks
audrey a. Try the EC Trading Standards in London. Took a long time but they have got my refund