Louisa B. Hi Alex and anyone else needing advice, you can get in touch with me (01582 737863) and I will help you get your money back.

A message to everyone! You CAN get your money back.

ScentMall.org haven't closed down! They have re-opened as another website which is what they do around every 4-6 months but I will find out which website they're now using and report back.

PLEASE WHATEVER YOU ALL DO, DO NOT SEND BACK THE PERFUME YOU RECEIVED! This is your evidence of their fraudulent dealings.

If you paid by credit card, you are covered. Just contact your credit card issuer and explain that you've been a victim of fraud.

If you paid by debit card, you need to contact your bank/building society and file a Visa Dispute! They will send you a form to complete and that should be enough to get your money back.

In the meantime, you need to bombard Radi@Naydev.com with lots and lots of emails as follows:-

Copy (cc) the email to the following email address as well which is a lawyer in Sofia, Bulgaria where Scentmall are based: chorbadjiev@abv.bg
Don't worry, you won't be charged!

Just send the initial message to Radi that you want your money back and explain that you have asked your lawyer based in Sofia to pursue getting your money back plus costs. Also explain that you have been advised to hold onto the goods as evidence for when this goes to court. Then continue to send as many blank emails to him as you can.

In the meantime, once I find out what the new website address it, I will post it and you need to bombard that email address with as many emails as possible. This will completely mess up their support system at their end which they'll be quite upset about. (Awww, as if we care!)

Should Radi send you threatening emails about upsetting their support staff and taking you to court themselves, they're blowing out of their ar*e. Don't worry. I've got bread older that Radi Naydev!

I can't think of anything else to post but should you have any questions, you can contact me on the number posted above. Should there be no answer, PLEASE leave a message or send an email to me which your number and I will get back to you.

My email address is louisa@MoreThanCare.co.uk

Try and have a good day everyone. And just to let you also know, I am in touch with the Designer Perfume houses such as Chanel and Dior alerting them of Scentmall's movements.

Louisa B. SORRY BUT I ALSO FORGOT TO MENTION THIS.

Contact your local police and get a Crime Reference Number and also contact your local Trading Standards (who are aware of Scentmall) and get a reference from them too. This will make your claim stronger and maybe the authorities might start sitting up and taking notice instead of sitting there like lemons allowing this company to continually con people!

Alex l. Hi Louisa ! CCBILL offered to pay me back. I'll keep you posted about this. And thx for your help ! cheers ! Alex

T N. Marilyn, here are some things written by a fellow sitejabbe user Scentmall, a resident expert of sorts, that might be helpful to you (read the reviews and the comments):

http://www.sitejabber.com/reviews/www.scentmall.net#27
http://www.sitejabber.com/reviews/www.scentmall.org#

T N. the second one should have been

http://www.sitejabber.com/reviews/www.scentmall.org#19

Nicole J. They have sent me nothing but Fake chanel and i paid to send it back and now they say thay cannot find anything sent from me so they will not give me my money back. I ordered in December 10th and it's now March 10th! 3 months and they have just stolen my money! terrible scam and they need to be STOPPED!

leanne b. This sounds exactly what has happened to me, ordered 6th Dec and still no where today expect email after email back and forth trying to fob me off..I have just forwarded them the link to this page to let them know about it. They even had the cheek to do it to me and on every single one of my emails, my work signature was attached....I work for a good law firm! you'd think they may be slightly more cautious but no, obviously desperate for an extra £30 to add to their fortune! - what can we do about it?.....i may have to seek advice - haha at least my legal back up will be free!!! bastards!!!

K D. Whatever else you do, contact your bank and credit card company ASAP and start a dispute procedure. That is your main chance to get your money back. Then help chase these *$%&£$2 s down!

leanne b. Thanks, I will do! - Seriously though, how on earth have they got away with it for so long?! - It's absurd that ppl can do this for years! I usually check reviews about websites too and I'm kicking myself why didn't I check this one - it would have been much easier!!! Thanks again.....

Siobhan C. Siobhan. Conned like all of the rest. Ordered one thing got another, however did receive an email from them, asking to send it back however thought I will never, ever see the refund.. I have no way of knowing whether aftershave I received is fake but I truly suspect it is. I am going to lodge a complaint with Trading Standards.

Louisa B. I have finally received my full refund of just under £500 from them by a little bit of clever thinking. All of you need to email a guy called Radi at Radi@naydev.com Apparently, he is Scentmall's lawyer. I accused him of being just as much as criminal as they are for representing them.

I found a lawyer in Sofia, Bulgaria - didn't use them but he didn't know that. I simply stated that I had been advised to hold onto the counterfeit goods for inspection for when this goes to court and copied the lawyer in on the email. Suddently... A FULL REFUND.

If you need some help, contact me on 01582 737863. I don't charge - I just don't want to see other people get ripped off.

Gemma T. Hi there, I have just come across your comment. I really wish we had seen all these comments beforehand. My mom ordered from this site in April as she searched on google for an american scent for men called 'Fendi' cause its really hard to find and we cant get it here. Anyway scentmall.org came up and she ordered from there, the site looked fine, there were contact details, good reviews everything seemed legit. She received scents but they were the wrong ones-she got sent chanel perfumes. She didnt dare open them as she knew she wanted a refund or the correct perfumes sent out straight away. We contacted them (I had to help out as she wasnt sure how to go about everything), we received a reply saying we had to send the scents back with cost to us as they didnt have anyone to collect them or anything like that and that when they received them back we would have a full refund. We sent them back recorded delivery so we knew when they had received the items but on the site it isnt clear whether they had been received or not :-/ we have contacted them SEVERAL times saying how angry and disappointed we were that we had been treated like this. Several emails we have sent since we sent them back and not one reply!!! My mom got a claims form from the post office and I went to go back onto the site today just to see and there isnt no such site anymore-so it has either been closed down or taken off. Also the last email we sent last week saying we were going to take it further if we didnt hear anything has come back as failure to send-so it looks like they have cancelled their email account aswell. So angry and upset, cause my mom never has any SPARE money so to say even though she works full time, but she was treating herself cause she really likes this perfume and she can never find it. So now all she wants is her refund so just need to decide what step to take next. I know you said you contacted the so called lawyer but did you have to give him your bank details again? As my mom is unsure about doing that and doesnt know whether to just go into her bank and take it up with them. They are an absolute disgrace and I just want my mom to get her money back! Any extra advice would be great :-)

Louisa B. Hi Gemma, can you please get in touch with me (Louisa) on 01582 737863. I am currently helping a lot of people get their money back from this rotten egg. It isn't difficult and won't cost anything either. I managed to get back just under £500 from them.

Lesley P. How do you get money back from them?

Gemma T. Hi Louisa is there anyway you could send me a PM on here about it? I am not too familiar with the site. Or is it safe to give my email address over here for you to email me about it? I contacted trading standards in my town about it and they have requested all the details, evidence etc...to deal with my complaint but she has said that she can't gaurantee I will get the refund for my mum as they dont have the statutory power to do that :-/ so I am thinking is that going to be a waste of time, cause it's alright complaining and what not but I just want the refund for my mom. She needs her money back! So angry about it all I really am. Im too polite to be swearing my head off on a public website but you should hear what's going through my head.

carly n. This has happened to me also and i have tried everything possible to get my money back, post office, my back etc and still nothing! I ordered in December so it is now 7 months and feels like im never going to get my money back. Can someone PLEASE help or advise me? Thanks

T N. Mark -

Don't be embarrassed - this happens to the best of us. Sorry that you meant to buy this for your daughter and didn't get it. I'm sure she understood. Speaking from a daughter's perspective, I certainly would. Best of luck with talking to the bank - be careful and monitor your statements in the meantime since those guys have your information now.

All the best,
T.