ScanDigital Photo Scanning

You guys are AMAZING! I am so glad I found your service. I just wanted to let you all know how happy I am with my photo disc. The digital images look so clean and I can finally get rid of these bulky photo albums. I cannot thank you guys enough, but I will recommend you to all my friends and family! My video tapes are next! :)

I am a 40+ year professional graphic designer/photographer. So I have seen some bad scans in my time. None worse than the ones recently done by ScanDigital. All scanned out of focus, wrong way round. A total mess. Only good thing was they returned my slides to me.

I had been procrastinating for years in digitizing my photos. Finally, since I was downsizing and moving, I've decided to take on this major task since I'm the keeper of the family photos. I was so excited since I had over 3000 photos that needed scanning and organizing. I sent in 1400 photos to be scanned, packaging them as instructed. It took a while to receive them back but customer service was good about responding to my inquiries to request the status. I even received offers for discounts by email and was so confident in the service I thought I was receiving that I pre-paid for the next batch of 1000.

However, when I received the 1st scanned photos back, I was VERY disappointed. I had professional "sharp and clear" pictures included and they came back grainy with a line going down the middle. This was including my wedding pictures! Apparently, there is not a quality check before sending the pictures back. There was not one picture with good scanned quality. So, after talking to customer service, I was reluctant to try again but re-sent the same batch of pictures in because they claimed they received a brand-new scanner and it will be quality checked before sending it back.

I received them back the 2nd time, the professional pictures no longer had a line going down the middle which is good. However, the quality of all the pictures is below average to average at best. My cheap scanners at home do a better quality. Unfortunately, I pre-paid for that 2nd batch of 1000 pics since they offered a great discount. According to customer service, I can't receive a refund because it is too late and outside of their refund window policy. Lesson learned for me to NEVER do that again. They have great discounts and offers but what is the point of a discount if the quality is subpar.

I do NOT recommend this company. I do recommend that you spend the money on a good quality scanner, take your time, do it yourself OR find another company and only send in a small amount to test their quality first. I had even recommended them to other friends and I had to quickly call them to tell them not to use Scan Digital. I'm so disappointed. In total, I've lost $800. Please do not waste your money! STAY AWAY from Scan Digital!

I purchased a package for 10 videotapes to be converted to digital format for a friend of mine as a gift. I had previously used another company to do another 10 videotapes and they did a great job, and they did it quickly and competitively priced. Buy my friend suggested that she wanted to try this company she had heard about, ScanDigital. So, since these were her tapes and it was my gift to her I said OK and placed the order on 10/04/2020 order# *******. I paid in advance as indicated on the order form and I WAITED.
On 10/19/202 having received NO communication from ScanDigital nor the promised shipping materials that were supposed to be part of the order which I had already paid for. So, I sent them an email asking what was going on with my order.
On 10/20/2020 I got and an email reply from them stating that they did not have my shipping information needed to ship me the materials for shipping the tapes. I immediately replied that all my shipping and mailing information, as well as all my contact information, had been provided on the order form. But I gave it to them again anyway.
On 10/25/2020 I finally received the shipping materials they had promised from the initial order. I immediately packaged the tapes and drove the shipment directly to my UPS shipping point that same day and shipped it out with the preprinted label on it and all the documentation inside the box. Now bear in mind, they have had my money for 24 days and I have had to be the one to initiate all communication regarding this order.
According to UPS ScanDigital received that package on 10/26/2020.
On 10/29/2020 I got another email, "This email is to confirm that we have prepared your materials from Order ******* for processing. Your materials are now in queue for processing, our Essential Tracker System will notify you when the scanning process begins.
We anticipate that your order will be completed and shipped by: 11/26/2020".

On 11/24/2020 having received no tracker information and anticipating the Thanksgiving holiday I sent them another email asking when I should expect the order to be shipped. I got no reply and my order arrived on Friday 11/27/2020

I checked the thumb drive that had the data transfers on it, and it appears to be accurate and I would say the results are adequate. Having said that, the other company was much faster and far more competitively priced. I will never use this company again and cannot recommend it based largely on the fact that they seem to think that once they have your money they are under no obligation to communicate with you unless you initiate that communication.
I was in business for over 45 years and if I had treated my customers in this fashion I would have had a very short-lived career.

Excellent customer service. Excellent product returned. Sent 22 home movies dating back to 1940. Returned my hardrive and a DVD set. Used a $250 Groupon. Kept me informed of status. Asked for expedited service - it cost an extra 10%. I though that was reasonable.

I sent in tapes to be converted to DVDs. They sent back a thumb drive which was mostly unwatchable. Some of the files had music dubbed instead of the actual audio. I called and the service rep said they never dub music. I have proof that they did. My tapes still have the original audio and NO music. I sent the tapes back for a second try. Dumb move. Watching their second converted video I apparently have someone else's file stuck in the middle of mine. None of our family in it but a lot of people that I don't know. How do I know where my videos may have gone?

I used a groupon and they make you put in a credit card number for "shipping" but they keep charging you more and more and there is nothing that you can do about it. You cannot remove your card information and they wont refund you. I placed a block on my card and disputed the charges with my card company.

This is a scam and the groupon is worthless and you will end up paying the full amount anyway

I sent them my VHS tapes to convert (using a groupon deal) and they charged $160 more WITHOUT my consent. (Had my credit card on file). When I called they were extremely rude. Still waiting for a manager and I'm out $160!
And the quality of the DVDs was TERRIBLE!

Either scan them at home or take your photos to Kodak kiosk. You can enhance your photos with the most basic photo editor.

They claimed to:

Summary
Step 1: Place Your Order
No need to count or sort.
Generate a UPS Label from our site.
Ship your materials and track everything using our Essential Tracker.

Step 2: We Scan & Review
We provide the highest quality.
We crop, rotate and color correct all images.
We remove dust and minor blemishes.

Step 3: We Return Your Originals & a Digital Copy
You receive a lifetime of memories on an external USB Drive preserved forever.

ALL INCORRECT. MY REVIEW TO THEM:
I, most likely, will not recommend your services to anyone as your claims, "HOW IT WORKS", is utter nonsense.

The digital photos included on my thumb drives looked identical to the original photos.

My understanding was you would clean, correct and modify any blemishes.

What you did... I could have done. And, in fact, I have already corrected blemishes, scratches, colors and clarity on most of the photos.

I had such good hopes of your abilities and ethics (as described in, How it works).

Your shipping practices are accurate.

BELOW IS MY RESPONSE TO THEIR FINAL REPLY:
There was no customer service response other than to say 'we will do better on your next order'.

Seriously? I wasted every bit of money paid to you. I could have scanned them myself and performed better optimization.

Consumers, please save your money.

They received my tapes and did nothing for more than 2 weeks. When I questioned customer service about it, I got some nonsense about how they had to secure (?) my tapes. When I complained about the fact that they were taking too long to even process my tapes, the response was to say "we clearly state it could take so many (don't remember the number) of weeks to process your order'. Well, it's the LAST time ScanDigital gets any business from me. And for all the time they took, the finished product was NOTHING special. Next time I'll use Southtree!

I spent $700 to get my films and pictures on a DVD and it looks terrible. I called and they refuse to do anything to fix it. I didn't even get my pictures on a DVD which of course they said they would send to me. They didn't fix any of the old films to look better so the pictures probably look awful too. They are terrible with customer service and don't care to help you out in any way. They got their money and don't care. And to top it off it took over 4 months to get the stupid, worthless DVD. Worthless Company!

I am completely disappointed and utterly frustrated. I sent in 19 mini VHS tapes to be transferred to CDs and an external drive (it took 2 months). What I received were awful. Most had video calibration on them with white noise and couldnt be watched. I sent them back for a re-do. When I received the new CDs and external drive (after yet another 2 months) the white noise and video calibration were gone but the sound kept going out. When the sound WAS on, it wasnt in sync with with the video. Its so frustrating to watch someones lips moving and their voice is somewhere else. I sent in my Groupon receipt and credit card charge receipt and asked for a refund of those charges. I felt another re-do at this point was ridiculous. They sent a reply that theyd look into it. That was over a month ago. So this has been almost SIX months of frustration. I emailed them AGAIN asking what the delay was and received a generic email saying I needed to reopen and reply to the request number. Aaarrggghhh! I just sent in another email stating my frustration and asked again for the refund. Who knows what kind of response Ill get. So Im resorting to this negative review. I dont like writing them but I feel this one is deserved. Oh, and Im never using Groupon again either. I think the value v/s quality simply isnt worth it.

Do not use this service. Waited a long time to have my order come back incorrect (same 2 hours of video recorded over and over on 2 discs - 4 hours never copied), and I was over charged. The customer service rep initially tried to tell me what happened was impossible. Told me I could get a refund, then the next email said no refund. I agreed to have them redo it, since they would not offer a refund, and that took forever again, with no correspondence about the status of my redo. Redo quality was bad... skipping video that was not happening on original VHS. Had to email them in detail about the overcharge, and email them 3 times to get an response. They finally admitted to overcharging me (which I told them at the start of this episode) and and refunded me. They pretended to be customer service oriented, but there is NO quality control or satisfaction guaranteed as stated all over their website. DO NOT USE!

I simply cannot believe how SLOW these people are! I sent in a negative strip with 3 exposures on it back in 2/15 it was received, real simple order, scan, send me a CD, that's it and here I am 3/15- FOUR WEEKS later and the progress on this has gotten only to the FIRST quality check! I've emailed them twice asking WHEN this will be completed because a client ordered a copy licensed for their in-house project and paid me for it back in FEBRUARY, and they have been asking about this several times now.
I'm looking now at having to refund their money because this has taken so damn long it's beyond ridiculous. Both time they replied to my email they said they were extremely backlogged with orders from JANUARY!

My advice is find someone else, I'm not sending these people the 8mm films and other stuff I WAS going to.

What a terribly run company! Extremely expensive and slow. It took soooo many months to get my order processed. I had to call several times just to get them to do anything. Then I got my order and it was wrong. I had to send everything back and have them do it again. Many months and phone calls later, I get my order again. And one of my VHS tapes was damaged beyond repair. I called to complain but no one cared. Horrible, horrible, horrible company. Go anywhere else.

I purchased the Groupon special of $16 for 3 dvd's. Now That I am ready to use them I notice that the promotional value expired on Dec. 8,2016. So now, they have no value to me, don't bother.

The service was quick but not real thrilled with an additional $19.95 charge stating that one VHS was too long to fit so they used 2 cd? Also were 2 shipping charges for an additional $9.95 EACH Really? I had to to pay shipping to and from? Never heard of a company that does not ship their items themselves... not so sure about this, so my $29.00 Groupon turned into $59.00 deal. Quite a difference for me.

I was very impressed with the service from scandigital. They kept me informed of the progress by email and at my request held the DVDS, until I had returned from my holiday.am really enjoying the DVDS---much better than VHS tapes! M

Don't want to bore anyone reading all these reviews but my story is basically the same: sent in 6 VHS, waited forever, got 6 DVDs and 6 VHS back but all were mislabled, unfinished, and one wasn't even mine! Multiple phone calls talking to different people every time and they never found my VHS. Gone forever! I hope Groupon knows just how bad this company is and never accepts an offer from them again. Horrible service, practically nonexistent customer relations, and LIES!

I had a groupon and thought I would try them out with a simple smaller project before I sent a bigger one with old slides. So glad I made that decision because with smaller project, they just added more charges to my credit card that they weren't up front about. Beware of this fact, they will add more charges to your credit card!

I sent them 20 small reel Super 8 films to be made into a CD. First I am charged $37.90. A week later I am charged $252.80! For 20 films. Then to top it off 10 days later I am charged another $63.20. I never received prior notice of these charges. Lord knows, if I knew I would be charged $252.80 for this service I'd of had a friend come over with his Camcorder and film them while I run them on the projector and had them send my films back to me. So each film transferred to DVD cost me $17.69 per 3 minute film. I urge everyone to shop around. These fees are exhorbitant. I will never use this company again. Plus I got the old run around email back when I sent them a email telling them I thought there charges were much to high. Never again will I use ScanDigital.

Used a groupon as others have. Quality was really bad. Film was about 45 years old so I didn't expect perfection, but much of it was so black I couldn't even identify who was in it. I think I could do better myself at no cost since I still have the projector, but wanted to save time. I ordered it 6/23 and received it 8/3. I feel as though I have thrown $300 away. Very disappointed. After reading reviews I see there is no sense in complaining to the company. They already have my money. Please don't make the same mistake I made. Read the reviews. I'm back to where I was, doing them myself.

I used a Groupon and carefully counted out my photos. They charged me an incredible amount of money and phone calls and emails still have not rectified the situation. I would never have used them at this price!