• Sandals4Less

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Overview

Sandals4Less has a rating of 1.61 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sandals4Less most frequently mention credit card, business bureau, and customer service problems. Sandals4Less ranks 578th among Shoes sites.

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The Sandals 4 Less website touts itself as a customer service business (why wouldn't any on line retailer -
  • Please contact the Better Business Bureau if you have been given the runaround by this company.
How would you rate Sandals4Less?
Top Positive Review

“GREAT SELLER”

irene H.
5/5/16

I just find out not long time ago this place, soooo 3 weeks ago i oder a shoe and a handbags, AND A SANDAL i got it today, i'm very happy, the shoes goes to HUNGARY, the bag its my. AND THE SANDALS Still waiting more staff to arrive, but i'm happy cause look like ALI EXPRESS, 3 TIMES not getting my order, and no refund, they not even talking to me. Its a SCAM ALI EXPRESS For me now SAMMY is a great place to shop. Thank you: IRENE from OTTAWA CANADA

Top Critical Review

“Ordered October 22nd, 2014, and today is January 31st,...”

Stephany A.
1/31/15

Ordered October 22nd, 2014, and today is January 31st, 2015. Six to eight weeks, my eye! Four e-mails, and four messages left on their answering machine, all spaced several days and weeks apart, without reply. Scam!

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (7) better business bureau (5) credit card (10)
Thumbnail of user stephanya1
1 review
4 helpful votes
January 31st, 2015

Ordered October 22nd, 2014, and today is January 31st, 2015. Six to eight weeks, my eye! Four e-mails, and four messages left on their answering machine, all spaced several days and weeks apart, without reply. Scam!

Thumbnail of user tonip6
5 reviews
0 helpful votes
December 3rd, 2015

Ordered shoes on 7/5/15. We are now in December with no shoes and no one will respond to my calls. I have left several messages and they do not answer their phones or reply to messages.

Thumbnail of user ireneh24
3 reviews
2 helpful votes
May 5th, 2016

I just find out not long time ago this place, soooo 3 weeks ago i oder a shoe and a handbags, AND A SANDAL i got it today, i'm very happy, the shoes goes to HUNGARY, the bag its my. AND THE SANDALS
Still waiting more staff to arrive, but i'm happy cause look like ALI EXPRESS, 3 TIMES not getting my order, and no refund, they not even talking to me. Its a SCAM ALI EXPRESS
For me now SAMMY is a great place to shop.
Thank you: IRENE from OTTAWA CANADA

Thumbnail of user barbaram16
1 review
1 helpful vote
January 18th, 2012

I order 2 pairs of sandals in June 2011 and have been checking with them on a regular basis to get either a refund or my shoes! I did receive an email once upon a time that I could get a refund when I was told they were special ordered from Germany. I decided to wait. I don't know if that was a mistake or not. It's now January 2012 - no response, no shoes. I expect I will never see them.

Thumbnail of user alliem24
2 reviews
3 helpful votes
November 1st, 2013

Peter Jensen is a scammer. He does not ever actually send the sandals that are ordered. Do not trust him. He also owns the company "Maine Limousine Rental" and he gave himself a 5 star rating on this site.

Thumbnail of user monab
1 review
1 helpful vote
February 29th, 2012

I wish I had read the reviews prior to ordering from this site. I ordered a pair of shoes one year ago. I never received the merchandise nor would they respond to any of my calls, e-mails, or certified letters. This is a scam people, please stay away. In order to report them I need to start with my local police, which I have started the process. Another thing they did was telling me my Birkenstock clogs would be coming "straight from Germany" Therefore, once the 60 days had past, I could no longer rebut the credit card charge. I have never done anything like this. My goal is to help others from being scammed. It's too late for me. Come on people.

Thumbnail of user gailw15
7 reviews
10 helpful votes
July 12th, 2014

My entire family has been ordering from sandals4less for many years. We love Birkenstock sandals and they have a great selection and assortment of colors. Never had a problem reaching anyone by phone and always received a shipping confirmation. I posted a photo of my favorite Birkenstocks that are helpful for me with high arches. Glad they were able to recommend my new favorites.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamiew3
1 review
1 helpful vote
December 13th, 2010

My shoes were a loooong time coming but,, they did come. I sent them emails and got a response that it would take a while because they were coming from Germany. It took three months but they came today. They were the right size/color/style and... I love them! Yes, they took a while but I do think this is a legit store. I have not seen this style here in the US so it was worth it to me.

Thumbnail of user rosemaryb
1 review
2 helpful votes
July 8th, 2010

LIke everybody else on this site, I have been ripped off by Sandals 4 Less. At a certain point this is theft. In my case, it is almost a year and no sandals, no refund despite repeated attempts to connect with them. I will pursue remedies through VISA and see if it is possible to file a criminal complaint from a distance through their local law enforcement folks. I think it is at the county level. This is just for "whatever", however. I suspect my $81 is gone and my sandals nonexistent.

Thumbnail of user jeffw5
1 review
2 helpful votes
February 28th, 2011

Order still not sent 4 weeks later. No customer service. I have left four messages over two and half weeks with no return phone call. Buy birkenstock from another store or you will be sorry.

Thumbnail of user maryd7
2 reviews
3 helpful votes
January 18th, 2011

Wish I had found & read this info before ordering from this company. Ditto on the experience trying to reach someone. Left messages. Sent 2 emails to the addresses they list in their receipts (*******@birkenstocks.sandals4less.com) and (*******@sandals4less.com)... both came back as undeliverable.

I will follow suit & ask credit card company to stop payment.

Thumbnail of user connieg1
1 review
3 helpful votes
April 8th, 2009

Sandals4LessSERVICE - As of today 4/8/09, I have paid for and continue to wait for delivery of a pair of Birkenstocks orderd on 3/4/09 from this site. They do not return phone calls. Their "contact us" section of the site contains no direct email address. When you hit submit, you are given a standard -"we will answer your query as soon as possible".
This is not customer service. In fairness to them, half of my order arrived immediately. However, when one spends $179.00 to a vendor not visited before, it is critical for them to establish trust. Even if I received my product hand-delivered today, I will never buy from them again.

Thumbnail of user janicej
2 reviews
2 helpful votes
March 11th, 2010

I wish I had read previous negative reviews before my attempts to purchased last june 2009. Just as other consumers, I placed a special order, which was charged and then ignored. I did manage to talk to 'peter' about 5 months ago, but nothing followed. Finally demanding a refund, now 2010. I will file a complaint with any business bureau I can find, if no satisfaction is reached. How can they dupe so many?

Thumbnail of user maryd3
1 review
2 helpful votes
July 8th, 2010

I've read a bunch of unfavorable reviews on this website, but I was really interested in their Birks. I called the company and left a message, including the information that I was checking with them because of their current reputation. It turns out their computers had been sabotaged, which made great customer service difficult. The telling thing for me was Peter's honesty about the shoes in which I was interested. He checked to see if they were in stock, and when they weren't directed me to ANOTHER website where he thought I might be able to get them. I'd give this site another chance -- call first, as I did.

Thumbnail of user amyr3
1 review
4 helpful votes
January 7th, 2011

This place is terrible! I ordered shoes on 11/4, still have not received them and can't get company to email or call me back.
I just filed a complaint with BBB.

Forgot to mention, they sent me a 'refund' for my order and the check bounced!

Thumbnail of user connies2
3 reviews
16 helpful votes
May 23rd, 2011

I ordered a pair of Birkenstocks on 4/18/11. I paid an additional $20.94 to have them delivered in 3 days. It is now 5/23 and they have not been delivered. I have left 3 voice mail messages and 2 email messages on their website. I believe I have been duped. Sure wish I had known about this site prior to ordering. I now know that I will not purchase from any site I am not familiar with, without checking them out on SiteJabber first.

Stay away from sandals4less.com

Thumbnail of user larryw1
1 review
2 helpful votes
March 24th, 2010

Read this first and save some time. No service + no merchandise = rotten experience. Several weeks after ordering, I tried to communicate through both e-mail and voice mail and got nothing back. Something very odd is going on here. I received an automated notification of billing immediately but was lucky that my credit card wasn't actually hit for the charge - at least not yet. Stay away from this merchant!

Thumbnail of user margaretc6
1 review
6 helpful votes
July 27th, 2011

I have the same problem with ordering from this site. I see a "Peter J" responding to some complaints. I hope he will look into my problem too. I placed an order on May 15,2011 Order #**************439 and my credit card was charged but I never received the sandals!

Thumbnail of user joshh15
1 review
1 helpful vote
October 11th, 2012

I have ordered numerous sandals from this site and have never had a problem. I have spoken with Peter and he is very helpful with any questions you may have. I know there was an issue in the past regarding family member's sabotaging their computer system out of spite. I am happy to see Peter is back up and running! I would not hesitate to order from this site.

Thumbnail of user allisong
1 review
2 helpful votes
March 22nd, 2010

Well, count me as another who got duped by sandals4less... ordered 03/06/10 and no sandals, no response to emails, no response to phone messages... it's been 3 weeks now. After reading all of the complaints I figure I just got took as well. Too bad I didn't check them out before I ordered. I will be contacting my credit card company immediately.

Thumbnail of user cassies2
3 reviews
7 helpful votes
January 31st, 2012

They had a business sabotage, but are back. I have never had a problem with them, and will keep buying.

Thumbnail of user brandonh
1 review
2 helpful votes
November 9th, 2009

I have been waiting for my shoes for over two months now, nothing... No one answers the phone, no one returns a phone call or an email message. This company sucks! I will never ever order anything from this company again and I will be contacting the Better Business Bureau and demanding something be done. I don't believe as a consumer anyone should have to put up with this mess. If they have a business license it should be revoked immediately.

Thumbnail of user evac2
1 review
4 helpful votes
November 6th, 2014

I made an order online July 03,2011 **************870) for a pair of Birkenstock. The company charged my visa card, but I still have not received my order. I've tried calling and emailing them, but no replies what so ever. I've already filed a complain through my visa card company to get my money back.

Unfortunately my mom did the same mistake and made a purchase yesterday through them. I made her to cancel the order *********************). So hopefully they don't charge her credit card.

It's too sad to see how this company has become. I had a very pleasant experience purchasing Birkenstock with them few years back without any problem. I will not make any purchase from them ever again.

Thumbnail of user fredn2
2 reviews
5 helpful votes
November 10th, 2010

I have been buying from them for 25 years. My parents bought from them and now so do I. They have a long history of good service, and i will stick with them for the next 25 years.

Thumbnail of user heathere
1 review
2 helpful votes
March 6th, 2010

This website will not deliver on ordered items. They are the worst!
I am waiting over 8 months for 2 pair of sandals ordered and paid for with no reply from either telephone numbers posted.

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About the business

Birkenstock Sandals4less 12 Beech Rd Standish, ME 04084 207-482-3768 Birkenstock shoes at the lowest regular outlet prices in the USA.

http://t.co/Ci2alF1B

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