Customer service responds quickly and they will help. (in 297 reviews)
Detailed Rating Summary
▼ Sort by: recent
I bought some cloth for my girlfriend and payd via Paypal, I received a mail of purchase in the name of NERO and this mail: firstname.lastname@example.org. In my page account the order still appearing as "Processing" ¡But has passed more than a month! Did I payed 30/10/2015 23:52:14 GMT-06:00 with the Id. de transacción: 13S41509185780152. Have nothing yet. No idea when I can have a Tracking Number for what I payed to know the advances of our bought. The order number is H1510302250492396. We really hope can help us to solve it soon! Thanks regards
I saw this company online and was very impressed with the creativity of their clothes. I decided to make an order and went through Paypal. Good thing I did or maybe I would be scammed of that over $US58. The order came within a month and even though ever thing fits smaller than what the charts says on their website, I was glad I got them.
I made another order September 27, 2015 and one in October2015, tadate I have not received any of these order. I went through Paypal and paid an amount of $98.53 which was charged to my credit card account and with all the numerous emails I have sent to Rosewholesale I am still without my order. First they put in my account that the orders were shipped from October, 2015. I am still awaiting these orders. When I tried to quote the order numbers or tracking numbers their support staff says the numbers are not valid. Eventually, because I keep emailing them as I wanted my orders, I came home one night and saw where they closed both ticket numbers where i was in communication with them. So I have decided to stand the loss of my $US103. I have being telling everyone who show interest in this store that they are scammers including my two young daughters and work collegues. If I had seen this site before I would ot have thrown away my hard earned money. Real scammers
I ordered a top from Rosewholesale. When I received it, it was too small and I ordered a large. Their measurements said the bust was 39. I measured the top and the bust was 36. I have been offered a new top, a store credit, or a 10.00 refund when I paid 17.00, They refuse to give all my money back. The fabric in the top was so thin I could see through it. Do not order from this business. Even the BBB has a warning about this company.
The worst quality clothes I have EVER received!
I can't even give them away, they are just that awful!
Beware when ordering from Rose gal, Rose wholesale, Sammy dress, JJ's house and many others. If it comes from China and it is unusually cheap but looks amazing in the photo's then it is the same company under different names. They all provide poor quality items if you receive them at all and have the same ticket method of dispute which is often not replied to or gives you the run around with you having to send photo's, paying return postage and or only receiving a 1/3 of what you paid in compensation if they refund you at all. They also write a lot of reviews themselves even adding to their review something that wasn't 100% but praising themselves enough to have people fooled. If they receive a bad review on their FB page or site page, ( especially JJ's house and Sammy girl) they will delete the review. Honestly, save your money. It is not worth it to go through the anxiety of their poor shipping times to receive a very poorly made item. If you notice by their reply to my review that they have not actually disputed anything that I have said in regards to them all being the same company using different names. They have only asked for a ticket number. Read between the lines ladies!!!
Please read all the reviews before parting with your hard earned money. Pics on models of dresses is not what you going to expect. BAD QUALITY AND THE LENGTH OF LONG DRESSES ON MODELS AND THEN WHEN YOU RECEIVE ITS SHORT.To much of hassle to return items better to put it into the thrash.
Buyers beware of sizes. In their display of an item they show small to 3X, so you choose. When I got the order a 2Xl looked like a medium. We I questioned them is when I found out that they have a comparison chart at the bottom. According to that chart they don't even make a size that compares to a 2Xl in the U.S. Although I did not expect any real quality due to cheap price, I did expect a reasonable size comparitivly. Not 3 sizes difference, if they even made a 5 or 6 XL. Total and complete dissatisfaction.
the biggest mistake that I have did is that I did not read enough reviews about Rose Wholesale !! I was just amazed by the verity of items that they have !! which lead me to spend $200 (stupidly) on such a non-trustworthy website !
I sent many tickets and NO ONE even bother to reply !! I swear I feel like a foul on how I have been cheated by Rose !!
after 10 days of placing my order and without any reply back from them, I have received an email saying that half of what I have selected are not available !!!!
I don't trust them anymore ,,, I asked them to send whatever is ready now, and refund me my remaining money (items money and the weight shipping money), which as per of what I have been reading so far I'm really dreams of having anything back from them !! :)
my ticket number is T15111920886 , if you would like to take a look on my horrible experience,,,
I don't know if anyone can help me over here (( where the main website no one does)) but I'm trying to satisfy myself by trying all options !!!
Tip for consumers: Don't even think about buying from them !!Ask Mahmoud about RoseWholesale
So I bought three items. I wanted them before my vacation so I paid for the overnight/expedited shipping. I ordered the clothes October before Halloween. I just received a confirmation that the package has arrived today. I would like to have my shipping amount reduced or refunded. I really hope that all of the items that I bought are in this package. Will write another review when I go to the mail in the morning.
I wish I read all the reviews before I ordered these tops.
I ordered the same top in 4 colours. When they arrived and I tried it on I realized that the sleeves were too tight and therefore I can't pull the blouse on top of my shoulders. It looks as if it's a bad stripe-less shirt and it's very uncomfortable.
I sent a complain + photos, then received an e-mail with a link to my complain. I pressed on the link and it showed two completely different photos then the two I sent.
Customer service asked if I used the measure chart. Really? of course I used the measure chart.
I filled the bottom part of the online complain form, attached photos but every time I tried to submit there's a message on the screen 'The question has been deleted'.
I attached three photos of my tops and one photo of a blue top that was in the ad.
Shame on you for misleading people and taking their money.
I would like to send these items back and get a full refund.
Tip for consumers: Don't use this site. These people are thief.Ask Tamar about RoseWholesale
I bought some items from this company on the 17th of oct and to this date I have not got 1 thing I ordered but they sure took my money. I even went through paypal thinking I wouldn't get ripped off but they even are a joke. they told me I had to try and find out what happened with my order, how can you do that hen this company cant be reached other than them taking your money. I am so mad over both of them. I will be filing complaint with the bbb if that ill do any good I just don't know. all I do know DONT DO ANY BUISNESS with ROSEWHOLESALE unless you just like being ripped off
Tip for consumers: don't use this company they are thiefsAsk Karen about RoseWholesale
I ordered five items from this company on one order. They were shipped in 3 separate shipments. The first to be shipped arrived 3 months after the initial order. The tracking didn't work for it and I initially could not contact their customer service. Eventually I did so through Facebook messenger but they were not at all helpful and did not respond to a second message. The one good thing was that it did ALL arrive but I was very disappointed. . Colours didn't match the pics and the texture of the lace garments was horrible. A "dress" was so short I could barely wear it as a top. Nothing I was sent is wearable at all. I won't buy from them again. I guess you get what you pay for.
This was the worst company I've ever dealt with. Their products are VERY low quality to the point I was dismayed. I sent 4 requests to return them because you can't return their product without a response from them giving you instructions. Each time, I received an auto reply telling me I would have a response within 24 hours. Not one of them were responded to within even close to that time frame. Finally, I received a series of communications back and forth telling me to send photos of their deficiency. I kept responding telling them there was no "deficiency" but rather unsatisfaction of the product and asking for an address to return. As of now, there have been 12 correspondences each in which reply to me asking for photos of the deficiencies in order to return the product. It's been over a month and I'm still playing this game. I finally asked them to stop playing games with me and give me a clear response of how I can return the very cheaply produced products. I'm sure I'll receive yet another response asking me for a picture of the deficiency in the product. This company is a scam!
Bottom line, this company is a joke! None of the items I received were similar to the pictured items online. The fabric/quality was way below acceptable. By the way, they don't inform you that an item is out of stock or temporarily unavailable until you write to inquire why the item is missing from your package. They will essentially charge you for a missing item in hopes of getting away with it. The only form of contact is via email by the way. I was able to receive a refund for the two items that were no longer available. However, they wanted me to pay the shipping and return cost for two items that did not resemble the online description and photo. Oh and be prepared, they will ask you to send photos/proof so that they can determine that the item is not similar to the pictured photo online. Even after examining my photo and agreeing that the item was not identical, they said I was responsible for the shipping and return cost.
They seriously send you items that look NOTHING like the photos online. My fault for purchasing cheap crap online!
I brought 3 handbags and was lucky enough to get them,but they are cheap nasty horrible junk.
Do not buy from these people they are total rip offs.
I am so disappointed and would love to send back and tell them to shove it, but they don't give you any sites to get them back and get your money back.
I ordered and paid for merchandise on NOV. 5, 2015 and have heard nothing from them. They are definitely a RIP-OFF. I plan to report them to THE STATE ATTORNEY OFFICE.
Tip for consumers: DO NOT USE THIS SITE, THEY TAKE YOUR MONEY AND YOU WILL NEVER HEAR FROM THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!! TOO BAD I READ THE OPINIONS AND REVIEWS AFTER I HAD PLACED MY ORDER.Ask Sarah about RoseWholesale
Company does not even warrant one star. Absolute waste of money. Quality of dress was awful. Ordered a large and it is the size of a small. Dress not as pictured. Neckline is crooked and off centered. Will not buy from this company again and will warn people not to buy from them.
Bought from the website this is the return address for their poop chemical dunked clothing items... the name under ebay was "IVAN" now its wanting it shipped back to joe.... after almost $35 in shipping charges for $99 order i will not be ordering from china ANYTIME SOON OR SINGAPORE !
your company is a piece of $#*! don't any one buy from tjhem u never get your purchess belive me ive got my money back on a dress I paid for in august never got it
Online businesses are an amazing way to save money without having to pay the full price you pay at your local shopping mall. They're easy to navigate through, and purchases can be made at the comfort of your own home with a click of a button.
To name a few popular sites here are some good examples:
There are many more to list but let's focus on this on particular company known as "RoseWholeSale". When you first enter the front page, the site is full of bright attractive models and even customers themselves of the products they've bought. Scrolling through all the way to the bottom to the "About Us" section I come across this page:
Unfortunately I'm not given the headquarters and I have no idea where this company is located. I do know however that they're mainly stationed in China, and as everyone can assume mass production of sweatshops. Let's not get off topic here though.
When ordering a products it's as easy as 1, 2, 3. Simply click any item you want anywhere on the web site, select a color(If available), size(if there are any different sizes...), and add to bag. Once you hit add to bad, it will give you a couple options for payment method. If there's a promotion you may type that in for a discount for whatever the site is having, select PayPal or Proceed to Checkout and go from there.
When creating an account and becoming a "loyal customer", you are rewarded with R points. What are R points? Well to sum it up because the web site is too detailed I'll do it for you:
50R = $1
Logging in everyday = 10R
1st Day = 1R
2nd Day = 2R
3rd Day = 4R
4th Day = 6R
5th Day = 8R
6th Day = 10R
And the chain will continue at 10R each day until you stop logging in, it'll reset. So pretty much log in everyday and you'll get your 10R and continue on with your day.
Navigating to customer service is truly hidden and it feels like they don't want to help you, which is funny because I'll be getting into that right now.
The only way to access customer service is literally click "My Account" then selecting "My Ticket" or navigating elsewhere on the web site.
Here's a REAL scenario of one of my items that I was having issues with:
Me: "I still didn't receive my refund! Where is it? You said you would give me a full refund on my purchase I never got my item! I've waited 7 days and still no refund!!!"
Thanks so much for your kind patience and sorry for any troubles that this may cause you.
I have arranged one refund for you but was rejected by my manager.
Because we need proof to confirm the issue with DHL.
Could you kindly contact DHL to offer us the application number?
Then we can check with the carrier together better.
We will refund you soon once confirmation.
Thanks again for your kind understanding and hope to hear from you soon.
Me: "Just take your free money. DHL doesn't care where my package went and I never got an application number from them. It's okay just close this file. I will buy again from you guys in the future. Instead of a refund I'd like the rose points back. I'd really appreciate it."
Rep: "Sorry for late reply.
I have replied you in ticket: (Insert Ticket Number Here)
We have arranged a refund for you.
Please kindly check your account "my wallet".
If there are any additional problems or further concerns, please feel free to submit a new support ticket.
Alright as you can see I was really angry and I probably could've been a lot nicer about it, but I was seriously fed up with not receiving my package. To make things worse, most of their reps speak horrible English and as you can see here, they completely ignore my comment about just taking my money. They made excuses instead of contacting the company they shipped my items too and didn't want to give me a refund but instead offered me R points. Be warned people, once they have your money, they will do whatever it takes to NOT GIVE IT BACK!
We are extremely sorry that you have not received your order yet.
Please kindly note surface is the cheapest and also the slowest shipping option in the checkout.
As the service is provided by the Post office, here are some external factors that will affect your delivery:
- remote locations
- peak season
- holidays and Festivals (either in your country or in China)
- correspondence delay between customs' operations and post office.
Although most orders sent with this service provider can arrive between 10 and 25 working days, some orders can be delivered up to 45-60 days after their dispatch.
This is why we use 60 days to consider the package lost.
We shipped your order on 09-24-2015， your delivery deadline will expire on 11-24-2015.
Please note we will keep tracking the package for you.
If you still not receive your package on 11-24-2015， we will help you solve this problem.
Once again we apologize for any inconvenienced caused.
Thank you very much for your understanding and support.
Rosewholesale Customer Service
Pretty much saying, we don't care and that it's not our problem. Unfortunately...
Moving on, aside from their "great customer service", most of the time, they do reply within 72 hours and they are not reliable if you do not purchase a tracking number. That's the main issue here on this web site.
Next, I will talk about purchased and receiving your items. There's no doubt that they stand by their word when it comes to "Professional Packaging". All my items came in a tightly wrapped bag. At least it wasn't tampered with. And so far all of my packages have only come from DHL even though they do offer other shipping companies.
When receiving your product, they do warn you only SOMETIMES that the product may not look exactly as advertised including shape, color, size, ect. You are warned so don't complain to them, however you can attempt to send it back, no guarantees though. The quality of a couple of my orders was VERY cheaply made and sometimes didn't even LOOK LIKE THE PRODUCT or even MISSING DETAILS! Some products that I did buy looked like the product but where too lazy to make the minor details and it just didn't match the picture. Even the human eye can see the quality and material difference. For instance I bought a black hooted jacket that came with a belt. The belt was literally a thin piece of fabric and the bottom of the jacket felt like two different types of materiel were flat ironed together because they were running out of material. On top of that, the hood didn't even have the design, I get that it was cheap and I was expecting it to be cheap but at least make the design accurate so that I'll hate it less. I feel like I was wearing a one layer jacket of material. (Haha!) On the bright side, there has been some amazing products, like my winter jacket! I paid $36 for it and it looks like the picture, quality probably different but it feels heavy and the belt is surprisingly descent quality. The more you pay, the better the product quality. That's how I've seen it. I have yet to buy shoes from this place, and I'm scared to know. Buying clothes though, can be a hit or miss on this site, but you can't go wrong when your on a budget and these clothes really hit the spot on price!
The last thing I'd like to review is their dresses! Rosewholesale, you never go wrong on the dresses and I don't know why. I have purchased only one dress for $36 and the quality is MORE than I expected. Like I said, it's really a hit or miss, and this dress was a "one size". This dress looked exactly like the picture and possibly the same quality.
I have purchased lots of products here and I will continue to shop here again and again because I simply don't shop locally anymore because of these competitive prices. If you're a young woman like myself who's shopping on a budget or looking for gifts for someone,
I highly recommend these tips before shopping at RoseWholeSale.
-ALWAYS BUY A TRACKING NUMBER!! If you don't buy one it won't pass the boarder customs and you'll never receive your package and RoseWholeSale won't do anything about it. I too would love to save $2.00 on my package but it's sadly not worth it because you will never receive your order without a tracking number which is so stupid if you ask me...)
-Consider buying expedited shipping, it is way more expensive but my orders seem to be higher quality and turn out better then choosing the flat rate shipping.
-Check the size first before even bothering to see if you want to buy it. Why buy something you can't fit? Although the "one size" option is typically for petite to smaller women, it's your dime to take a risk
-Check the size converter/sizing chart before deciding if the garment will actually fit you. (Convert EVERYTHING and don't be lazy...)
-Review tab is on EVERY ORDER, see what others have though about it and click "read all reviews" the one's in the front are always the "good" ones so you want to thoroughly see the total reviews before making a purchase.
-If you've shopped online before, chances are, this place might have something even better for a competitive price, just because you're signed up doesn't mean you have to only shop here, explore other sites and you might find one better than this one.
If you're looking for fashion on a budget with hit or miss quality product, you really can't go wrong here, RoseWholeSale has got you covered, and customer service isn't even that bad. Also if you're looking for fappable content, most the models in the "Women's Intimates" are either photo shopped or had a lot of plastic surgery. I'm convinced they hired actual porn stars to model their products, but who knows, that's just me. Stay classy girls and guys, stay classy.
Apparently this company has been around for quite some time and I have no idea how they stay in business. They need to be shut down quickly. They are very inconsistent with their customer service responses and have fake shipping numbers that they use and you can never track. They use phony names on their replies. They are excellent in taking your money and depositing it into their account, they do that very quickly and efficiently but that is about all. Thank God I used paypal to order my merchandise because it was easier to report and get a refund. I say that we spread the word via facebook and youtube about this scam to help others.
I have bought from them but the past few stuff has come incomplete! In addition, broken jewelry. They ask you to send a picture and you can;t upload them. You sent them by email in an attachment and they say they never got them. Never buy here again.
I ve been waiting for this dress since sept 11th. THey say they will refund me the credit but I never received it? Where did they refund it to? I have been waiting for 16 days! I've asked, issued ticket? what happened? NOthing. THeir guaranteed to reply within 24 hrs is a total scam. I ve been waiting for their reply for a week and I still heard absolutely nothing! This is terrible! What happened to customer service?! I've never written a negative review and this is the first!
I order a shirt on Oct 13 or 14, 2015 and got a message saying it was sent out on the 17th. I did keep checking because I got it for Halloween but it didn't come. I then got a message w a picture of my package. That was about two weeks ago. Now today I got my shirt finally on Nov 16. I do know there is a bunch of ppl that are reviewing that its a scam because they never got their stuff, but to just say I thought so too and sure enough it came. Not saying it will happen to everyone but for my case it was a great outcome just took forever but I do know they are in China. Good luck to everyone.
I WILL BE CONTACTING THE BBB REGARDING THIS BOGUS COMPANY. I ORDERED FROM THIS COMPANY OCTOBER 28,2015 AND HAVEN'T RECEIVED MY MERCHANDISE YET. I HAVE CALLED AND SENT EMAILS WITH NO RESPONSE. YOU PEOPLE ARE LOWER THAN DIRT SCAMMING PEOPLE OUT OF THEIR HARD EARNED MONEY!!!!
ordered a 'dress' and it took a 2 month to get to me. It was made of thin cheap poor quality of fabric received the wrong size sent them email and they never asked me the question I was asking., last email asked me to take a photo and to sent it back but I had to pay for post charges , would send me correct size and then I had to pay again for all charges , all this would cost me more then the dress. would never order from them again
asked them to refund me still waiting for answer. just going to through the dress in the bin
Tip for consumers: they answer your email before you received the parcel, once you have received the parcel and there is a problem to get hold of them is a problem and the is the phone number to contact directAsk paula about RoseWholesale
DO NOT ORDER FROM ROSEWHOLESALE, I AM STILL TRYING TO GET A REFUND OR MY ITEMS SENT!!!! I ordered 3 items of clothing from Rose Wholesale on 4th September 2015, paid via paypal and they said it was shipped 2 days later. I waited 3 weeks and emailed them and got told it can take up to 25 working days so I had to wait. I did wait and the items still didn't turn up. I contacted them again and they said "please confirm your details and shipping address", yes all correct. I was then told I had 3 options. 1st option - I could have a store credit valued to 50% of what I paid for the original items or 2nd option - I could have a cash refund of 40% of what I paid refunded back into my paypal account or 3rd option - I could pay 50% of the total items again plus reshipping fees and they would try to send the items again. What a joke. I asked for a full refund or the items to be resent at no cost to myself, only to be told that they can't do that as it is a loss for them as well. I have since contacted Paypal and I have opened a dispute. Hopefully they will be able to help me, it's been over 2 months since I first ordered. I will keep you updated on what happens with Paypal.
Just an update, Paypal have contacted RoseWholsesale on my behalf and I received an email from Paypal saying that I will be receiving a full refund! I am so happy and advise anyone who has had problems with not receiving their items to contact Paypal.
I ordered a 'sweatshirt' and it took a month to get to me. It was made of thin cheap poor quality jersey knit, the kind of fabric you'd find a cheap halloween costume made of. It's kind of itchy, generally uncomfortable, and certainly would not keep anyone warm (I can kind of see through it with light is behind it). Aside from the quality of the product, it took a month for it to be delivered after ordering (took about 2.5 weeks to ship) I emailed about where my order was, and got a message on the site, not an actual email back) about it being in 'quality check'. Checking to see how crappy it is maybe?
I sent a message asking for a refund. let's hope they give me one.
Tip for consumers: Don't use this site.Ask Meghan about RoseWholesale
Ordered a what seemed to be an adorable top, just received it today and totally disappointed never ordering from them again the material looks cheap, top does not look like the picture overall it just looks poorly made. guess you get what you pay for :(
I didn't mind the long wait or the fact that they charged me twice as much as the merchandise cost. But what really got me mad was that they sent me two XL jackets that fit like mediums. When I asked for an exchange ,they had me jump through many hoops, take several pictures, and when I finally got all my ducks in a row, they cut communication with me and won't even allow me to lodge a complaint. It's a scam. Don't buy from them.
I ordered a jacket from RoseWholesale before I read these reviews. After 14 days my order had still "processing" in status.
I then read the reviews here and decided to cancel my order. This was no problem as my order was not yet shipped. I recieved a confirmation om my canceling from customer support the day after I cancelled, and the money was refunded the same day.
I can only say that the service I experienced when cancelling order was excellent!
I ordered 4 items. it took a month to get 3 of them. then a month an a half to get the 4th items. the forth item was supposed to be an all grey sweat shirt with grey strings..... what I got was an all grey sweat shirt with green and grey hood strings and it has some ugly alien head embroidered on the upper left chest. this is DEFINATLY not what they have advertised on their website and not what I ordered. ive sent numerous emails and it always takes days to get some sort of response. SAVE YOUR MONEY. the clothes are cheaper bc they are cheaper quality and the customer service is terrible. not worth it!! ill never do this again!! look at the pictures and tell me that's not the same sweatshirt as advertised!!!!!
They took a $359.79 order through Paypal. Shipped ONLY $243.90 worth of merchandise which ended up useless - damaged because they folded hats and squished them into tight bags & box, ruining them all with irreparable, damaging creases. After LOTS of communication, and my having to send pictures of each item received, They have not credited for the $115.88 NEVER SHIPPED! Paypal has said they will only reverse the payment if I return the $243.90 damaged items which will cost me $79.00 to ship to China! What about the $115.88 NEVER SHIPPED! Do not buy from them, and do not rely on Paypal.
I ordered slacks and a blouse for a wedding way back on October 4th. I received the slacks, however they are not the correct size. I never received the blouse. They claim that the blouse is coming from another shipping locations. This was 2 weeks ago when I emailed them. I still have yet to receive my item.
Tip for consumers: I would think twice about using this site.Ask Dayna about RoseWholesale
I have been trying to get a credit from them for almost TWO MONTHS! They have my returned merchandise and no credit given to my credit card either.They claim I will get a store credit. When?If you plan on ordering make sure it's something you won't return.
Thank you very much for your recent question on Rosewholesale.com. We are always happy to provide support and advice whenever we can.
This is your ticket ID: Our Customer Support staff will reply to you shortly – in most cases, within 24 hours (except weekends and public holidays). For your convenience, you can review all of your support tickets http://support.Rosewholesale.com/index/index/ticketlist?key=T15110301026 at any time.
Thank you for your patience and cooperation.
24 hours that was NINE days ago. $225. Spent. Got a few items, one was STAINED and the bulk of our order never received.
So it's been almost a week since I ordered two pairs of boots and I paid for expedited shipping and I sent a message two the company and its already been 24 hours and I haven't heard of a single thing from them and now I'm upset I worked hard.for my money this was my first time shopping online to I want my shoes or my money back I'm never shopping here again what a bunch of scammers!!