Customer service responds quickly and they will help. (in 251 reviews)
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HEY ALL, JUST A MESSAGE REGARDING ROSEWHOLESALE.COM TAKE IT FROM ME FOR WHAT IT'S WORTH! "DO NOT EVER, EVER" PURCHASE FROM THEM. THEY ARE LIARS AND THEIVES. THEY WILL STEAL YOUR MONEY, SEND ONLY HALF OF YOUR ORDER, THE CHEAPEST, CRAPPIEST MADE STUFF AND THEN PUT IN THE TRACKING NUMBER LISTING ALL OF YOUR THINGS MAILED WHEN IN FACT THEY ONLY SEND HALF OF IT AND THEN ATTEMPT TO SAY YOU PAID WAY LESS FOR THE MISSING ITEMS AND THE SHIPPING, AGAIN KEEPING A GOOD PART OF WHAT THEY RIGHTFULLY OWE YOU BACK A THEY DID ME. THEY ALSO TOLD ME THEY WERE OUT OF STOCK AND I WOULD HAVE TO WAIT FOR THE MISSING ITEMS TO COME FROM A DIFFERENT WAREHOUSE BUT THEM WHEN I WENT TO THEIR SITE THEY HAD ALL BUT ONE SWEATER SHIRT TYPE DEAL I ORDERED. LIARS AGAIN!!! TAKE IT FROM ONE OF THE MOST HONEST PEOPLE YOU WILL EVER ENCOUNTER; ME! THEY ARE LIARS, THIEVES AND MANIPULATORS AND THEN WANTED ME TO LEAVE GREAT FEEDBACK FOR THEM ON THEIR SITE. "YA RIGHT" LIKE CRAP I WILL!!!! OH AND ALSO THEY WANTED ME TO CLOSE THE CASE WITH THEM THROUGH PAYPAL BEFORE THEY WOULD GIVE ME ONLY PART OF WHAT THEY RIGHTFULLY OWED ME. SAVE YOURSELF THE HEAD ACHES AND MISERY AS WELL AS THE MONEY; GO SOMEWHERE ELSE, BUT MY TAKE FROM NOW ON IS GO TO THE BETTER BUSINESS AND OTHER SOURCES ON THE INTERNET TO CHECK THEM OUT THOROUGHLY BEFORE PURCHASING, ESPECIALLY WHEN THEY ARE FROM OVERSEES I.E.,S CHINA. HARDER TO GET YOUR MONEY BACK IF AT ALL! I HAVE EVERY EMAIL POST BETWEEN THEM AND MYSELF TO PROVE WHAT I SAY HERE TOO!!!!! HAVE A GREAT DAY MY FRIENDS AND BE SAFE! GODS BLESSING TO YOU AND YOURS!
I ordered a blouse from Rose Wholesale in JULY and never received it. I was first blamed because I didn't purchase a "tracking" fee so they could track my package. I was then offered a refund or re-send the merchandise. I asked for a refund and instead recieved an "R-Wallet" credit, as though I would trust them again with anything. I have asked for a credit card refund numerous times with no result. NEVER use this joke of a company
Neeverrrr buy from this Website!!!! They stole my money out of my account. Not only that I never received any of my packages. Plus when you trying to get your money back they refuse and there is no other option. You get someone like BUNNY that reply's to your pissed off message, which is the person that will email you and tell you how sorry they are and that you will "eventually" get a package.
DO NOT BUY FROM THIS WEBSITE. THEY HAVE YOUR ACCOUNT NUMBER AND THEY WILL NOT RESOLVE ANYTHING. THIS IS A SCAM WEBSITE!!!!!!!!!!!!!!!
Tip for consumers: If you do use this site get expidite shipping to make sure you track all of your packages.Ask Brittney about RoseWholesale
I AM HAVING THE SAME ISSUES AS SO MANY PEOPLE ON THIS SITE AND THIS SMElLS OF SCAM TO ME!!!!
I have paid for the expedited shipping and tracking number!!! Problem is you have my money but have not even processed my order yet! I was asked for my ID and a copy of the CC card I used to purchase and have gotten ZERO response in days after sending and resending for days!!!! Are you taking peoples information and selling it on the black market over there or what is going on because with this kind of track record what else is a person to think!!!The phone numbers do not work, the screen goes white when I try to send an email or check for responses to my issues....NOTHING WORKS and you do not list no business hours!!!! I work and travel all over the world and have made it a point to be up during your business hours and still, NO SUCCESS!!!!
Again, my order numbers are :
So now give me an excuse as to why I have no answers!!!! I provide you with everything you need now get to the bottom of this!!!!
I heard a lot of bad things about this company. They used many different names for the company. If they are professional, they must have one name only, and must keep their promise with customers. They are crocks. I made a mistake order two times with this company. In September 28th,2015, and again October 3th 2015. I have a felling that I will never get my orders just like others customers. I want my money back. Where are they?. In China or Netherlands?.
After I read complains from others customers, I realize that they are criminals (lire, cheaters, crocks. Stealing money from American people. Hopefully, Google kicks their web sites out of Google at soon at you guys can to stop them lie and cheat to American people and other customers in the world.
I was going to order a shirt I saw advertised of Facebook as a back up for a Halloween costume. I have a habit of typing the company name and "scam" into google and found this site.
I'm astonished at the reviews. And that the companies responses are basically a copy paste... Even to "Maria T" who rated them 5 stars and expressed her happiness with them... They still apologized deeply and wanted to help the issue...
I shall look elsewhere.
Too Skeptical to Order
I placed and paid for an order on 26 July and still waiting. Getting plenty of no rely emails. I also tried contacting them by phone but message says line full. Seems you are getting a lot of publicity. Remember word of mouth is the best way to make our feelings known. I put trust in you guys. You should be ashamed! KTC
I ordered clothing over 10 days ago and even paid for the expedited shipping and it still says my order is processing. I wish I would have read these reviews before I made the purchase. I want my damn money back I don't even want these poorly made clothes, even though I'm sure I won't even receive them anyways. GIVE ME MY MONEY BACK!!!!
I ordered a dress from this company in July! It is now October and I STILL have not received my order! I've tried on numerous occasions to reach someone and all I get is a standard automated email to which I can not reply to! I would NEVER order anything from this company again! TERRIBLE! 0 Stars!
I am not at all happy with this site. I purchased a dress about a month and a half ago but I have still not received this item. The company states it will take about 15-25 days for delivery. This is obviously not a true statement. They do not respond within the 24 hour turnaround time as they stated. When they finally respond it is just a delay tactic by telling me the item was shipped and I need to be patient. I think this company is a scam and I suggest anyone looking to purchase anything from this company go somewhere else.
Was told my order shipped on August 19th. Was shipped out to USA on Aug.22. Ok, here it is Oct.8. I've contacted them 3 times and keep getting told to wait "a little longer." They pretty much told me it's my fault for using flat rate shipping. They've told me to contact my local post office and I DID. My post office tells me it should have been here by now, and that's been almost a week ago. Rosewholesale told me it might have been because of a "holiday". A holiday? If my order was shipped to the USA on 8/22 like they said, the only HOLIDAY was Labor Day on Sept. 7. I opened a Paypal dispute and I imagine I will have to escalate it to a claim. I've ordered from China several times before on Ebay, and I have NEVER had a problem. So it's not necessarily CHINA, it's ROSEWHOLESALE that's the problem.
I ordered 2 dresses on August 12th and today Oct 8th I still have no dresses. Since one was for a wedding shower and the other for a wedding, I had to go out and purchase dresses. I sent an email asking where my order is and have received no response, even though they promise a response in 24 hours. I will NEVER order anything from them again!
I PURCHASE 2 JACKETS ON LINE ABOUT 3 WEEKS AGO I DID TRY TO EMAIL THIS COMPANY BUT I HEARD NOTHING AS I THING IT IS VERY HARD FOR THEM TO RESPOND TO PEOPLE BECAUSE OF THE TIME DIFFRENCE I GOT MY ORDER TODAY AND AM HAPPY WITH IT
WE HAVE TO UNDERSTAN ONE THING THAT THEY ARE IN CHINA AND IT IS A POOR COUNTRY PLUS REALLY WHEN I HEAR PEOPLE COMPLAIN ABOUT WHAT THEY PAID REALLY WHAT YOU PAY IS WHAT YOU GET I PAID 54 DOLLARS FOR 2 JACKETS IT IS NOT A CHANEL JACKET BUT THEY ARE QUIT NICE SO DON,T COMPLAIN ABOUT THE QUALITY U GETTING CHEAP GARMENTS I WAS QUIT HAPPY AND THEY DO RESPOND THEY TAKE A BIT LONGER BUT IT IS OK THANK YOU SO MUCH I WILL ORDR FROM THEM AGAIN
Tip for consumers: CHEAP GARMENTS AND QUICK SERVICE DON,T EXPECT A CHANEL GARMENT BUT IT IS A GOOD COMPANY AND QUICK
In general I would not order anything that is shipping from China.
Somebody who know to do that should put a warning when a new client search for this company to be the warning visible . None of the garment looks like the pictures, they are very poor quality copies, and I am sure they steel the nice pictures from different sites. I wonder how nobody realize their pictures are stolen.
When is to good to be true , it really is, no lace dress can be done and sell for 15 $. I know is tempting but people , say away from this site , otherwise you will regret the time , the money and the stress.
I ordered about $500 worth of winter clothing from this site over three weeks ago and have not received a single thing. They made me pay $95 for 3-5 day shipping to receive absolutely nothing! I have submitted several request tickets and haven't even received a single response. Their Live Online Chat brings you to a screen that says "please come back during normal business hours" which apparently is never. I've received absolutely no response whatsoever and have realized that they just simply stole my money. I am disgusted by this company and have begun to file a lawsuit against them because they clearly need to be held responsible for their actions and should be put out of business. I will make sure that they don't do this to anyone else again.
When filling out my address on my order the form auto filled an apt. # in the form field and even though I deleted it off the form it sent it anyway. So it was the correct address but with an apt # attached . Well there are no apartments on my street so the package was returned to sender. They refused to resend the order and my options were to send them $6.00 more to have it reshipped, $4.00 credit toward more product I'll never get. or $2.39 sent back to my paypal mind you after shipping charges the complete order was $11.43 As a new customer I took the safe rout and had my $2.39 refunded to my paypal only to never purchase again from Rosewholesale.. See it's not about the money I needed the garment for a show.Why would a new customer who never received their order take another chance by sending more money. Rosewholesales way of reasoning makes no sense you think they would want to assure the new customer that it is safe site to order from and honor the order so they would not lose future sales. after all it was my first time dealing with them. The could've honored the order and got my shipping address corrected and received many more purchases from me cause I only shop online. Way to run off a new paying customers Rosewholesale. And that's why I didn't bother to buy a lot from them on my first order to begin with. Ordering out of the country you have to be Leary to begin with. I thought cause the prices and wide variety they offer it would be a great place to purchase wardrobe for my show. I though Rosewholesale would be more understanding towards a first time client. Oh well Another dissatisfied customer :( I'm still doing the act I'm just gonna make the wardrobe myself :).
Not only is this company a SCAM! You can tell from their responses that they do not speak, nor can they articulate proper English. This company, like a few others, is a company that promises quality items, (from their pictures), but deliver, (maybe) items that are horribly made. I would not doubt that these clothing items are made in sweat shops in China, or other countries that promote slave labor. Do not order from this company. Please, spread the word about this company....and before you decide to order from a company like this.......look for the reviews. This is horrible.
I have never experience such dis-service online in my life! I ordered a dress over 4 months ago and because I did not pay extra for a tracking number I was told there is nothing no one can do. Someone has the tracking number even if I didn't pay for it. The shipper should be able to track the package. So now 4 months later I have no dress and getting the run around about getting a refund. Money down the drain. Do not ever purchase anything from this site!!!
I ordered a coat about 3 week ago and it still hasn't arrived I have had no confirmation email to say my order has been received I payed by pay pal there is no option on the website to track my order it seems no one is replying to your Facebook site as I ordered through the link. I would like a reply back and to know when I will be receiving my order.
I placed this order 10 days ago!!! When I noticed that the shipping address was incorrect, I immediately, on the day that I placed the order, sent your company a message!!! Your company attempted to use the fact that I needed the shipping address updated, to your advantage and the reason that you have not shipped my order out in 10 days!!!! Now 10 days later, the order is still shipping to the wrong address???????????? Where was it updated? You had it ready to ship per the below address, immediately, then conveniently, you didn't ship because of the wrong address???? I've pasted the LIES your company has spewed:
Thanks for your recent order.
We regret your order is ready to ship out and we're trying to intercept it.
It takes some time to intercep the order and take the package back to the warehouse.
Once we take it back, we will change for you.
We apologize again for any inconvenience.
Thanks for your patience and understanding.
Rosewholesale Customer Service
WHERE WAS THE ADDRESS UPDATED??? THE ORDER STILL HAS THE SHIPPING ADDRESS THAT IS INCORRECT!!!!
Order shipping confirmation today 10/5/15 for order placed 9/25/15:
Thank you very much for your order payment at Rosewholesale.com.
Your order number is H1509250804253334 and we have shipped your order out today.
$39.50 FOR STANDARD SHIPPING????????????????????????????????? ARE YOU KIDDING ME?????? YOU LIE THEN YOU SHIP MY ORDER STANDARD FOR ALMOST $40????????????? AFTER I ASK FOR A REFUND, AND YOU PROMISE THE REFUND, MIRACULOUSLY MY ORDER IS SHIPPING TODAY??? I AL CALLING MY BANK RIGHT NOW FOR A CHARGEBACK AND I WILL POST ON THE BLOG ABOUT YOUR LYING SCAMMING WEBSITE!! IT WILL BE SHUT DOWN!!!!!
Tip for consumers: RUN...AND FAST!!!!Ask T about RoseWholesale
I ordered a beautiful lace dress for my trip, later this month. I ordered the dress 9/19/2015 hoping it would come in time, This was from the plus size section. "boy oh boy what a wonderful buy" NOOTTTTTT. The dress arrived last Friday, the dress is a size small 12, if that. the customer service number I have, does not answer, or goes to dead silence, I have sent so may requests and no response, I will never order from this site again, and I would defenitely tell anyone who gets excited like I did, please do not waste their time and money.Thanks for the opportunity-Ms. Barbara O. New York
I ordered 1 dress before I read all the reviews. It has been exactly a month now and no dress and now the customer service isn't even responding. Looks like I'm not getting my order or my money back.
From all the other reviews that I have read on this company it looks like it was a mistake to order.
I ordered a wedding dress from this site. It was less than $30 just to see what I would get. The picture on line was a totally different dress. The one I received could easily pass as a Halloween costume. So cheap and so different from the picture. I think they are doing false advertising and I would not trust anything from this site.
Ordered 2 dresses from RoseWholesale online on 9 August 2015. Received one after 2 weeks. Could not get it over my head to try it on. Neck opening was even too small for a child and there were no neck fastenings such as zip or ties to help get it over the head.
The other dress was shipped 2 days later and it has still not arrived as of today 5 October 2015. I believe that 2 months is too long to wait for a delivery from online. I would love to give a good review, but unfortunately my experience with this company so far has left a bad taste in my mouth and I have been discouraging my work colleagues from ordering online from them.
I placed an order last night for 1 item. I payed to have the item in 3-7 days. This morning I have tried to contact them by phone, but the phones are "closed".
I want to know that they have received the order and see if I can even pay to get it faster.
Not happy !!!!
Never again will I order from this place. I still am waiting on part of july order of 2 dresses and 2 wigs.
On the 28th of July 2015 I ordered two clothing items from RoseWholsale and today 5th of October, 70 days after payment, the items have still not shown up. I have tried to get a refund but they keep telling me to be patient and wait!!!! LOL!! Needless to say I did not qualify for their 45 day "lost items" compensation. I haven't been able to successfully resolve the issue with them and have just filed a claim with Paypal. Hopefully Paypal will get the refund for me. Obviously I will never make another purchase with this company again.
I purchased 2 shirts of size L after seeing a neat looking facebook advert. They arrived and are child sized. I normally take a L or M sized man's shirt but these shirts labelled as size L were so small they did not even fit my friend who is size S. I live in New Zealand which normally is the same sizes as the USA. Avoid these people as you will never fit their sizes. I could not get a refund
I ordered something but nothing came. It seems my order got lost. I contacted Customer service and one customer service Bunny is not helpful but Farrah responded very well by refunding me. I cannot review the merchandise but one of the customer service Farrah is very helpful and straight to point in addressing customer concerns. I hope they improve courier services they are using.
Ordered almost $300 in clothing from this place (without ever reading reviews before making my purchase) I was so excited for my new wordrobe to arrive in the mail. I'm one of the few that actually received my package and was appalled when I saw what was sent to me. Cheap clothing that was hideous. Thin, liked NOTHING like the pictures, didn't get what I had ordered. I ordered XL and got clothing that would fit my little sister in Elementary school. (LITERALLY, IT FIT HER!) SHE'S A SIZE SMALL IN JUNIORS! THE TOPS ARE ALL TOO SHORT FOR HER EVEN. Rip off, scam, no way to get your money back unless you PAY a $#*! ton of money to SEND IT BACK. Thankfully, I paid with PayPal and an filing a dispute now and have a lawyer to get my money back.
placed order on aug 20, it is now oct 2, 2015 and still no order. keep getting told "wait..its coming" . Yeah that sounds like the typical scam company. Company based in China, and seems they are in this to make a quick buck without ever delivering anything.
I have ordered other items from other companies AFTER my order wtih rose wholesale, and I already received my packages.
I have already requested my money back cause I doubt anything is coming. THEY ARE QUCIK TO DEBIT YOUR ACCT, BUT NOT SO QUICK ON THEIR PROMISE OF DELIVERY.
When shopping online for men's clothing, Rosewholesale.com has all my needs. They have a variety of categories such as Shirts, T-shirts, Cardigans & Sweaters, Men's Pants, Jackets & Outerwear, Hoodies, Men's Shorts and Vests. The quality of the clothes are great, and better yet, the prices. They value me as a customer, and are committed to providing me with the best service possible. Thank you Rose Wholesale.
I placed an order on July 14th and STILL don't have it!!! I have emailed multiple times and even called to a number that doesn't work. I just want my products that I've PAID for!! I would think long and hard before ordering from them! I wish I would have read the reviews before I ordered. What horrible service.
I am a new customer. I have placed an order with Rosewholesale.com however, my discount was not applied to my order. I used 8F802C657AA7. This may seem rather trivial however, every penny counts. I have put in (2) separate tickets of complaint and ask that my discount be applied to my order. The first ticket was created the day that I placed the order which was Sept. 30th. The site states that I would hear back from them within 24 hours. That was 4 days ago and I have not heard back from Rosewholesale.com to date. I created a second ticket (T15100286660) today in effort to rectify this monetary issue. I would like my discount applied to my order and an ETA of delivery. A response would be appreciated...I have reached out to Rosewholesale.com to request that their company please apply code 8F802C657AA7 to my order otherwise I will not be ordering again and will contact my PAYPAL account representative immediately.
Ordered two different orders in August. It is now October, and no orders received. Their phone number does not work, and when you fill out form on their website, they blame you for not paying the fee for tracking.
DON'T ORDER, no matter how inexpensive or cute it looks. I did buy and receive a top, in June, and the fabric was so itchy, I can't wear it!
I ordered a skirt on July3 and after 3 weeks of non receipt I submitted a ticket to complaint of non receipt, only to be told that the company cannot track my shipment as I had not paid for tracking. I was told to check with my local post office or continue wait as shipment can take upto 30 days. 30n days came & gone still no sign of my skirt. reply to my complaint was - I have to wait for 60days before they can give me a refund. Sure, wait &, wait again. Finally on Sept 10 (after many complaints & demand for refund) company promised to give me a refund. I had checked my account on 29/9 & I am no surprise that there was no sign of my money. I wrote to Customer's Services & have yet to receive their response to date.
This is the worst on-line company I have come across. I'd made various on line purchases and my orders were promptly delivered with no issues at all.
I ordered a dress on August15, 2015. They said it would take 10 to 21 days to deliver. When I told them I still haven't received it after 21 days, they said it was 21 business days. Then when the business days had gone by, they said it was probably slowed up in customs, and would take another 2-3 weeks. I did not pay the extra $2 fee for a tracking #.
The items were of satisfactory quality, with great prices. Any questions you have can be answered quickly and easily by the support center within 24 hours. Everything so far fits true to size and has lasted me since I received them. The speediness of my delivery was impressive, a wonderful surprise. Because the items are from overseas, that was great. They were skillfully packaged to protect the merchandise and shipping insurance is offered for less than $2. The clothing is very fashionable with comfy fabric.
IT IS TRULY DISGUSTING THAT THERE IS SO MUCH NEGATIVE FEEDBACK FROM OTHER PEOPLE THAT SAY/SHOW THAT YOUR COMPANY DOES NOT RESPOND TO QUESTIONS AND SEND ITEMS INCORRECTLY SIZED AND POOR QUALITY FABRICS. YOU CAN'T RESPOND TO ANY OF MY QUESTIONS SO I KNOW THAT TO BE TRUE. I WILL ONLY GIVE YOUR COMPANY UNTIL MONDAY TO GIVE CORRECT SHIPPING INFO!! 3-5 DAYS?? LIES!!!! ALSO IF I RECEIVE AN ORDER THAT DOES NOT COINCIDE WITH WHAT I ORDERED, IM DISPUTING THE CHARGE PERIOD! I'M TOTALLY DISGUSTED. THIS IS FRAUD TO SEE PICS OF ACTUAL ITEMS THAT PEOPLE ARE SENT WHICH ARE NOTHING LIKE WHAT'S ON YOUR SITE!
The goods are nothing like the photos, the material quality is disgusting, the workmanship poor and after sales service slap dash. Products take forever to arrive also. The sizes are not even close to the advertised sizing. There is nothing positive I can say and I really try to look for the good in situations.
Cleary, the site was nice and pictures were showing the product. I was very impressed by the look of some items and, although I was expecting something cheap, I never could imagine this kind of cheap.
I could not even wear it. Sizes were too small, I took Large for most of the items even though I wear medium fit. But even large size were smaller than medium I got from local stores.
Delivery... Well, quite a bit expensive if you add hidden fees. Still, it took 5 days.
Sewing and printing is very poor-quality. I had the impression of wearing an uncomfortable costume for Halloween.
- Unhappy customer