• Rocky Mountain Resort Management

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Rocky Mountain Resort Management has a rating of 1.67 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. Rocky Mountain Resort Management ranks 27th among Resorts sites.

  • Service
    1
  • Value
    1
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Rocky Mountain Resort Management?
Top Positive Review

“Great Company”

J J.
10/4/11

Great Company - I have been and owner and guest with RMRM - and in both cases was very happy. I have sold my property, but I continue to stay with RMRM. I ask the owner about these issues and he explained that the first was an owner that told him to run his card and it was denied for the amount due and when he called back he told him to run it again for charges and it was still denied. It took this owner 2 years to pay his back due, but is now paid up and off the system. He was also an owner that went into foreclosure! The guest caused thousands of dollars in damage to a unit, and apparently lied about the over flowing shower, but a child staying with them slipped and told them that he plugged the shower with a rag and left it running! As they always did with us they protected the owner and collected the damage deposit. It was refunded per the insurance company and the guest was pursued by them and not RMRM. I am responding here because it seems that only the complainers post on the web and RMRM is a great company form an owner and guest standpoint.

Top Critical Review

“Horrible Customer Service”

Allison S.
2/3/24

My review is based on 2 things: 1. The host gave me a 3/5 rating on VRBO for cleanliness and communication. I disagreed with this rating and when I contacted the management group I was told by Jeffry DePaola that he did not post that review and he didn't know how it got there and he would definitely change it. This is because, even though the condo was dirty, I cleaned it upon arrival and didn't complain. The faucet in the bathroom was covered in toothpaste crust, the walls were dirty, the counters were dusty, the cabinets were greasy and dirty and we had to wash all of the dishes before we used them. When we checked out, we went above and beyond the check out instructions, we piled the towels, washed the dishes, took the trash out and stripped the bed. Even after all of this- he game me a 3/5 rating for cleanliness. As far as communication, we communicated with him-but it must have not been what he wanted to hear. The refrigerator was not working and when we reported it he said he would get someone out there to look at it. No one arrived, and then he slammed me in reviews saying we just didn't shut the doors properly. Not our fridge- not our problem- we were just reporting it, so I'm not sure how I got a 3/5 for communication? We followed the house rules exactly, but yet still received a 3/5 for that. When I brought this up to Jeffrey, I was told that he would fix it (I have the emails stating this several times) he never fixed it. When VRBO finally called him, he refused to change the rating because I left a bad review for his company (NOT because I actually deserved the review) SHADY! 2. The harassing emails...Then the emails started. I received email after harassing email stating that he didn't like the review I left and that he would NEVER change my customer review on VRBO. I wish I had read the tons of bad reviews about this company before we booked, I'm left with feeling harassed and taken advantage of, not to mention my personal time that has been given up to defend myself against a liar and a horrible person. Don't just take my word for it, check out the reviews from others before you book with this company! Buyer BE-WARE! I wish I had been! Photos of the broken fridge and gross bathroom faucet- just to give you an idea of the property

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user jj36
3 reviews
4 helpful votes
October 4th, 2011

Great Company - I have been and owner and guest with RMRM - and in both cases was very happy. I have sold my property, but I continue to stay with RMRM.

I ask the owner about these issues and he explained that the first was an owner that told him to run his card and it was denied for the amount due and when he called back he told him to run it again for charges and it was still denied. It took this owner 2 years to pay his back due, but is now paid up and off the system. He was also an owner that went into foreclosure! The guest caused thousands of dollars in damage to a unit, and apparently lied about the over flowing shower, but a child staying with them slipped and told them that he plugged the shower with a rag and left it running! As they always did with us they protected the owner and collected the damage deposit. It was refunded per the insurance company and the guest was pursued by them and not RMRM.

I am responding here because it seems that only the complainers post on the web and RMRM is a great company form an owner and guest standpoint.

Thumbnail of user allisons684
1 review
0 helpful votes
February 3rd, 2024

My review is based on 2 things:

1. The host gave me a 3/5 rating on VRBO for cleanliness and communication. I disagreed with this rating and when I contacted the management group I was told by Jeffry DePaola that he did not post that review and he didn't know how it got there and he would definitely change it. This is because, even though the condo was dirty, I cleaned it upon arrival and didn't complain. The faucet in the bathroom was covered in toothpaste crust, the walls were dirty, the counters were dusty, the cabinets were greasy and dirty and we had to wash all of the dishes before we used them. When we checked out, we went above and beyond the check out instructions, we piled the towels, washed the dishes, took the trash out and stripped the bed. Even after all of this- he game me a 3/5 rating for cleanliness. As far as communication, we communicated with him-but it must have not been what he wanted to hear. The refrigerator was not working and when we reported it he said he would get someone out there to look at it. No one arrived, and then he slammed me in reviews saying we just didn't shut the doors properly. Not our fridge- not our problem- we were just reporting it, so I'm not sure how I got a 3/5 for communication? We followed the house rules exactly, but yet still received a 3/5 for that.

When I brought this up to Jeffrey, I was told that he would fix it (I have the emails stating this several times) he never fixed it. When VRBO finally called him, he refused to change the rating because I left a bad review for his company (NOT because I actually deserved the review)

SHADY!

2. The harassing emails...Then the emails started. I received email after harassing email stating that he didn't like the review I left and that he would NEVER change my customer review on VRBO. I wish I had read the tons of bad reviews about this company before we booked, I'm left with feeling harassed and taken advantage of, not to mention my personal time that has been given up to defend myself against a liar and a horrible person.

Don't just take my word for it, check out the reviews from others before you book with this company! Buyer BE-WARE! I wish I had been!

Photos of the broken fridge and gross bathroom faucet- just to give you an idea of the property

Service
Value
Thumbnail of user stellas6
1 review
3 helpful votes
December 17th, 2012

If I could put negative stars, I would. Same experience as others mentioned here. The owner is a piece of work and their business practices are unethical. Ranging from false credit card charges to verbal threats

Thumbnail of user michellek11
1 review
2 helpful votes
January 10th, 2012

The review posted on 10/4/11 is a complete fabrication by the owner to try and up his stars on his company.

The thousands of dollars of flood was caused by a clogged drain that clogged on its first use. There is a copy of the receipt on rip off report from the plumbing company that Jeff DePaola was unaware we had which completely unraveled his attempt to keep a security deposit and got him in trouble with his insurance company for lying to them. Once his insurance collection attempt failed, he tried to lie and say items were stolen. A fawcette and a towel rack. Wtf was he thinking?

In the end, everyone has their choice of options on choosing what company they want to do business with. But when you have so many complaints and so many lies an owner gets caught in, what does that say about the confidence you will have in a company that does business in such a deceptive way? Just google his name and his company. We were only one complaint. There are dozens more from renters, owners, and employees that have all been ripped off by him. Yet he consistently just blames the consumer and posts fake comments. The world is not as stupid as you think, Jeff. Your "comments" are obvious when you try to make them look like they are from other people. Maybe less fake comments and more prozac.

Thumbnail of user willr1
1 review
4 helpful votes
March 4th, 2010

As an ex-homeowner with RMRMInc I too have many complaints... Jeff attempted to run my credit card numerous times without my permissionor somethings he simply did not do the work. Police report was made. Investigator said there are numerous other reports nfrom homeowners and rentrs on file with similar complaints. Case is pending further review by investigator and SAO. Please report all your issues/ concerns with RMRM to the police for further investigation. Don't let what happen to you happen to someone else.

Thumbnail of user lorif1
1 review
4 helpful votes
October 4th, 2009

ROCKY MOUNTAIN RESORT MANAGEMENT
PLEASE READ IT COULD HAPPEN TO YOU!
BLAMED FOR CLOGGED DRAINS! WATER PROBLEMS BEFORE WE ARIVED AND AFTER WE LEFT!
On Saturday July 18 2009 we arrived at are condo on 129 Granit St in Frisco (MCJS) for a two week stay rented from Rocky Mountain Resort. We had three adults and five children. We stayed at same condo last summer with no problems at all.
When we arrived here this year we could see a lot of water damage that happened. The car port is under the condos. There was a big hole in the ceiling of the car port. It was directly under the condo we were staying at. It still was currently leaking from the holes in the ceiling.
The first day there we got a shower in this regular shower downstairs. It looks pretty nice it has a place inside steam room that you can sit down close your eyes and relax.
On Sunday one of the adults staying at the condo decided to take a steam shower. It was her first time using it she turned on the shower heads and all the steam. She sat down and enjoyed a very nice steam shower.It was steamed up and you can't see out of the shower unless you open the door. If I would have know that it was overflowing I would have turned off the faucet. After about ten to fifteen minutes I decided to get out. When exiting the stea

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Rocky Mountain Resort Management?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rocky Mountain Resort Management?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business