This website is terrible. I ordered a pre-order package that contained a shirt, a poster, the CD, and a digital download of the CD guaranteed on release date. Did I get any of that? No. It's been a week since the album came out and I still haven't received anything, nor did I receive any email telling me anything about it. I emailed them and they said they would email me the digital download within 24 hours, and 72 hours later, I still haven't gotten anything. Bottom line... Don't buy anything from this website. Very unreliable.

Love purchasing from RhinoRecords.ca. They have some great music on there plus great pre-order packages. I've yet to have any problem with shipping, and I live in the U.S. Their customer service is always on top of things too. More people need to be familiar!

Votes (2)  •  Comments (1)  •  Link to this review

Jameson P. Their customer service is terrible, I emailed support@rhinorecords.ca and each time it took them at least a day if not 3 or more to reply. Even after I sent several emails. Terrible customer service.

9/4/11  •  Votes (1)

I ordered a pre-order bundle (Red hot chili peppers) august 4th. It's been two weeks since the album came out and they still haven't shipped anything! I'll never buy from this website again! Terrible experience!